Fall 2015
Information Booklet
NCCC MEDICAL ASSISTANT PROGRAM
2
TABLE OF CONTENTS
Your Future in Medical Assisting
3
General Information
Introduction
Description of Medical Assistant
History of the Medical Assistant Program
Philosophy of Program
Mission Statement of Program
Goals of Program
Accreditation
Description of Program
Externship Experience
AMT (RMA) Certification
4
Policies and Procedures
7
Student Rights and Records
Nondiscrimination Policy
Absenteeism and Tardiness
Vacations and Holidays
Educational Costs and Refunds
Financial Aid and Academic Standards for Federal and State Aid
Professional Conduct
Dress Code
InsideNC Access
National Examination testing
Evaluations
Disciplinary Actions
Student Withdrawal and Re-entrance
Leave of Absence
Graduation Requirements
Housing
Program Health Documentation Requirements
11
Course Descriptions
12
Admission Criteria
13
Program Sheet
FAQs
Tuition and Fees
Schedule
14
NCCC 800 W. 14th Street, Chanute, Kansas 66720 (620) 432-0398
NCCC MEDICAL ASSISTANT PROGRAM
3
YOUR FUTURE IN MEDICAL ASSISTING
The field of medical assisting is a rapidly expanding and rewarding career choice. The
continued diversity of medical assisting offers a bright future for the registered medical assistant.
After certification in Medical Assisting, assistants may choose to further their education in
specialized clinical areas. Each of the specialized areas may require additional months or years
of work experience and commitment. Other areas of expanded responsibility include
education, supervision, and even sales. Experience and a degree may be required for these
advance positions.
Physician/
Dental Front
Office Assistant
Hospital
Registration
Billing
Specialist
Medical Lab
Phlebotomist
Physician
Medical
Clinic
Assistant
Registered
Medical
Assistant
(RMA)
Optometric
Medical
Assistant
Chiropractic
Medical
Assistant
Podiatric
Medical
Assistant
NCCC 800 W. 14th Street, Chanute, Kansas 66720 (620) 432-0398
NCCC MEDICAL ASSISTANT PROGRAM
4
GENERAL INFORMATION
Introduction
Neosho County Community College conducted a medical assistant needs assessment in April 2004. The positive response of the needs
assessment resulted in the development of the program with implementation planned for the 2005 fall semester. Upon the recommendation of
the Medical Assistant Program’s Advisory Committee, the curriculum was developed and submitted for approval to Kansas Board of Regents
(KBOR) in February 2005. The first medical assistant class was selected and began studies in August 2005. The program was expanded to the
Ottawa campus in August 2006.
The medical assistant program is committed to developing successful employees with acceptable attitudes toward work, pride in workmanship
and personal appearance, accuracy and precision, promptness and dependability, respect and appreciation for the efforts of fellow workers and
supervisors, and desire to progress and grow on the job. The program maintains a close relationship with business and industry to continually
evaluate and improve the program’s equipment and curriculum. In addition to vocational/technical skills, the program also offers applied
academics designed to expand student general knowledge. It is believed that the applied concepts learned in the program will enable students
to become better informed, educated, and an employee who will have a greater ability to cope with making decisions in today's work place.
Description of Medical Assisting
Medical assistants perform routine administrative and clinical tasks to keep the offices and clinics of physicians, podiatrists, chiropractors, and optometrists
running smoothly. They should not be confused with physician assistants who examine, diagnose, and treat patients under the direct supervision of a
physician.
The duties of medical assistants vary from office to office, depending on office location, size, and specialty. In small practices, medical assistants are usually
“generalists,” handling both administrative and clinical duties and reporting directly to an office manager, physician, or other health practitioner. Those in large
practices tend to specialize in a particular area under the supervision of department administrators.
Medical assistants perform many Administrative duties. They answer telephones, greet patients, update and file patient medical records, fill out insurance
forms, handle correspondence, schedule appointments, arrange for hospital admission and laboratory services, and handle billing and bookkeeping.
Clinical duties vary according to state law and include taking medical histories and recording vital signs, explaining treatment procedures to patients, preparing
patients for examination, and assisting the physician during the examination. Medical assistants collect and prepare laboratory specimens or perform basic
laboratory tests on the premises, dispose of contaminated supplies, and sterilize medical instruments. They instruct patients about medication and special
diets, prepare and administer medications as directed by a physician, authorize drug refills as directed, telephone prescriptions to a pharmacy, draw blood,
prepare patients for x-rays, take electrocardiograms, remove sutures, and change dressings. Medical assistants may also arrange examining room
instruments and equipment, purchase and maintain supplies and equipment, and keep waiting and examining rooms neat and clean.
Assistants who specialize have additional duties. As an example Ophthalmic Medical Assistants help ophthalmologists provide medical eye care. They
administer diagnostic tests, measure and record vision, and test eye muscle function. They also show patients how to insert, remove, and care for contact
lenses; and they apply eye dressings. Under the direction of the physician, they may administer eye medications. They also maintain optical and surgical
instruments and may assist the ophthalmologist in surgery.
Administrative duties may include...








Using computer applications
Answering telephones
Greeting patients
Updating and filing patient medical records
Coding and filling out insurance forms
Scheduling appointments
Arranging for hospital admissions and laboratory services
Handling correspondence, billing and bookkeeping
Neosho County Community College
800 West 14th Street
Chanute, KS 66720
620-431-2820 (Chanute) or (785) 242-2067 (Ottawa)
Medical Assistant/Phlebotomy Program Ext. 214
www.neosho.edu
In accordance with the 2012-2014 catalog
NCCC MEDICAL ASSISTANT PROGRAM
5
Clinical duties vary by state and include…











Taking medical histories
Explaining treatment procedures to patients preparing patients for examination
Assisting the physician during the exam
Collecting and preparing laboratory specimens
Performing basic laboratory tests
Instructing patients about medication and special diets
Preparing and administering medications as directed by a physician
Authorizing prescription refills as directed
Drawing blood
Taking electrocardiograms
Removing sutures and changing dressings
Historical Earnings Information
A few factors affect how much money medical assistants make. They include: experience, level of abilities, and location. In 2002, the median for
yearly earnings was $23,940. For the mid 50%, earnings ranged from $20,260 to $28,410. Medical assistants earned as little as $17,640 (the
lowest 10%) and earned as high as $34,130 (the highest 10%). Earnings increased with more experience as a medical assistant.
The mission of Neosho County Community College is to enrich our communities and our students’ lives.
Mission - Outreach and Workforce Development Department is to enhance lifelong learning and partnerships and to provide education
opportunities for the community.
Mission – Medical Assistant Program is to offer students an opportunity to develop knowledge, skill and attitudes essential for safe, effective
practice within the scope of an entry-level medical assistant.
Mission – Medical Assistant Externship is to provide an opportunity in the externship setting, for students to gain knowledge, application skills,
and analysis opportunities. This will be accomplished through “Problem Based “ and “Serendipity” Learning opportunities.
Medical Assistant Program Goal is to provide the community and surrounding area with a pool of trained entry-level medical assistants
prepared for lifelong learning in the 21st Century.
Accreditation
Neosho County Community College is accredited by The Higher Learning Commission, a Commission of the North Central Association of
Colleges and Schools.
The Higher Learning Commission
http://www.ncahigherlearningcommission.org
30 North LaSalle Street, Suite 2400
Chicago, Illinois 60602-2504
(800) 621-7440
(312) 263-0456
Fax: (312) 263-7462
Neosho County Community College operates under the authority of the Kansas Board of Regents.
Kansas Board of Regents
1000 SW Jackson Street, Suite 520
Topeka, Kansas 66612-1368
(785) 296-3421
http://www.kansasregents.org
Neosho County Community College
800 West 14th Street
Chanute, KS 66720
620-431-2820 (Chanute) or (785) 242-2067 (Ottawa)
Medical Assistant/Phlebotomy Program Ext. 214
www.neosho.edu
In accordance with the 2012-2014 catalog
6
NCCC MEDICAL ASSISTANT PROGRAM
Description of Program
The Medical Assistant Program offers a one year (41credits) community college-based program leading to a certificate from Neosho County
Community College to verify training. The program begins in August each year, with new students accepted in the Spring when feasible.
Maximum class size is 20 new students each year. It is expected that students are full-time, unless prior arrangements are made. The program is
offered as campus based, online supported, evening or weekend program.
Students are involved in a combination of classroom, skills laboratory, online internet, and student arranged externship assignments. Online
courses include lecture, assignments, audio/visual presentations, threaded discussion and examinations.
Medical Assistant Program Externship
Externship is designed to simulate the working environment of a healthcare facility. The externship will include shadowing clinical practitioner
performing clinical and laboratory procedures under the direct supervision of clinical practitioner or physician.
Upon successful completion of all classroom, skills laboratory, and online program courses the student completes an approved 160 clock hour (4
credits) student arranged externship. This is also referred to as non-compensated “on-the-job” training. There is a wide range of Externships as
there are medical facilities. Students construct an Externship Portfolio to document the skills practice during their externship experience.
Definitions: Externship – An Externship refers to a situation in which the student leaves the confines of the classroom and campus laboratory and
works, without payment, in a healthcare setting using the newly acquired medical office and clinical skills under supervision of someone at the
site. A work (externship) site preceptor provides direct supervision, provides instruction, and evaluates the student.
Students may be required to locate and negotiate an externship site. The medical assistant student may be asked to interview with the physician
or office manager at the suggested facility. The student is expected to treat this interview exactly as if it was an actual job interview. Once the
student has a verbal commitment from the site, student will be required to notify the Medical Assistant Coordinator. The coordinator will then
evaluate and ensure that a viable environment exists for an effective preceptorship and externship to meet the needs of the program. The
College will require a completed and signed contract prior to the student beginning. Students that are currently working in an approved
healthcare facility may use this as their potential site. Students shall present themselves as their legal gender during all externship activities.
Other methods of providing skills practice, which are not utilized by NCCC, include completion of a clinical or internship. In clinical skills, practice
is directly supervised by onsite program faculty. A program faculty member is with the student or group of students to provide instruction,
supervision, and evaluation. In an Internship, skills practice is indirectly supervised by onsite program faculty. A program faculty member is on
site however, instruction is provided by an assigned preceptor. Student evaluation is a shared responsibility between the faculty member and the
preceptor.
Medical Assistant Certification Agencies
NCCC does not certify students as medical assistants. However, the program does prepare students to sit for the national registered medical
assistant (RMA) examination presented by the American Medical Technologists association (AMT) to certify medical assistants. In addition, the
program prepares graduates to sit for other national exams, but only provides fee payment to take the RMA exam one time. Students can also
seek accreditation through another certifying agency such as National Healthcareers Association (NHA) for see the CCMA credential.
Neosho County Community College
800 West 14th Street
Chanute, KS 66720
620-431-2820 (Chanute) or (785) 242-2067 (Ottawa)
Medical Assistant/Phlebotomy Program Ext. 214
www.neosho.edu
In accordance with the 2012-2014 catalog
7
NCCC MEDICAL ASSISTANT PROGRAM
POLICIES AND PROCEDURES
Students Rights and Records
In accordance with the Family Educational Rights and Privacy Act of 1974 (FERPA), the Medical Assistant Program permits students to inspect
their own educational records. The Medical Assistant Program has a responsibility to all students to maintain accurate and confidential student
records. Furthermore, the Medical Assistant Program is forbidden to share student record information with third parties unless written permission
is obtained from the student.
Students have a right to review and question the content of their educational records within a reasonable time after making a request for such a
review. If there are any questions as to the accuracy or appropriateness of the records that cannot be resolved informally, a grievance may be
filed in accordance with the college's grievance procedure.
Nondiscrimination Policy
Neosho County Community College, in compliance with Title VI and Title VII of the Civil Rights Act of 1964, Title IX of the Education
Amendments 1972, section 503 and 504 of the Rehabilitation Act of1973, Section 402 of the Readjustment Assistance Act of 1974, Americans
with Disabilities Act of 1990, and other federal laws and regulations, does not discriminate on the basis of race, color, natural origin, sex, age,
religion, disabilities, marital status, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to,
admissions, employment, financial aid, housing, and educational services. Any person having questions regarding the above is directed to
contact the Dean of Student Development, Title VI and IX and section 504 Coordinator, NCCC, 800 W, 14th, Chanute, Kansas 66720, (620)
431-2820.
Absenteeism and Tardiness
Tardiness and absenteeism are discouraged in the Medical Assistant Program due to the limited amount of time to cover the necessary material.
The attendance policy is described in the Medical Assistant Program Student Handbook.
Vacations and Holidays
The Medical Assistant Program follows the NCCC academic schedule available in the college’s catalog.
Educational Costs & Refunds
The Medical Assistant Program follows the college’s credit hour tuition and fee schedule. Additional student costs may include: Textbooks,
Uniforms, Laboratory Supplies, Externship Fees, Transportation, Immunizations, Drug Screening, and/or certification fees. Changes in the
educational costs are subject to change on a yearly basis.
Refund of Tuition
The Medical Assistant Program follows the refund policy described in the NCCC catalog which is in accordance with federal guidelines.
FINANCIAL AID
Sanders Hall, Administration Office, Chanute campus, ext. 278
Regular Hours: Monday-Friday, 8:00 a.m. to 5:00 p.m.
Ottawa campus, ext. 315
The Financial Aid office is available to assist students in finding resources to pay for their education. Scholarships, grants, loans and work study
are provided to qualified students. Students interested in receiving financial aid should contact the financial aid office well in advance of the start
of each semester/school year. No academic advisor or instructor should be consulted for financial aid or payment matters.
Neosho County Community College
800 West 14th Street
Chanute, KS 66720
620-431-2820 (Chanute) or (785) 242-2067 (Ottawa)
Medical Assistant/Phlebotomy Program Ext. 214
www.neosho.edu
In accordance with the 2012-2014 catalog
NCCC MEDICAL ASSISTANT PROGRAM
8
Standards of Satisfactory Academic Progress (SSAP)
Regular attendance is required during the program. Students must be in attendance a minimum of 90% of course time and have a “C” average in
order to qualify for a medical assisting certificate of completion. Online course assignments must be completed by the scheduled due date.
Students must obtain a passing (C) or above in all medical assisting program courses, and successfully document 160 clock hours of externship
to meet program completion standards. In the event of leave of absence, repeated course, or incomplete grade, students must return to
complete their entry-level program of study within three semesters (excluding summer semesters) of their original program end date.
Medical Assistant Program Dress Code
Students are to be well groomed at all times. No dress or hairstyle, that is distracting to the educational processes of the program or that
adversely affects discipline or decorum of the program, or classes is permitted. During externship, uniforms must be clean and neatly pressed or
other dress codes requested by the site, and have nametag in place. The school uniform may not be worn outside the classroom, skills
laboratory, or externship setting. See externship handbook for additional regulations regarding the school uniform. Upon the request of the
externship site preceptor, the standard uniform of the externship site may be worn in place of student uniform of choice; student must dress of
appropriate gender.
Student Conduct and Externship Rules
To ensure orderly operations and provide the best possible educational environment, the program expects students to follow rules of conduct
that will protect the interests and safety of all students, employees, faculty and the program. It is not possible to list all the forms of behavior that
are considered unacceptable by the program. The following are examples of infractions of rules of conduct that may result in disciplinary action,
up to and including termination from the program:
















Theft or inappropriate removal of possession of property
Falsification of time-keeping records
Reporting to externship under the influence of alcohol or illegal drugs
Possession, distribution, sale, transfer, or use of alcohol or illegal drugs
Fighting or threatening violence
Boisterous or disruptive activity
Negligence or improper conduct leading to damage of affiliate-owned property
Insubordination or other disrespectful conduct
Violation of safety or health rules
Smoking in prohibited areas
Sexual or other unlawful or unwelcome harassment
Possession of dangerous or unauthorized materials, such as explosives or firearms
Excessive absenteeism or any absence without notice
Unauthorized absence from externship site during assignment
Unauthorized use of telephones, mail system, or other affiliate-owned equipment
Violation of affiliate policies or unsatisfactory performance or conduct including social media related
Comprehensive Examination Policy
To successfully complete the curriculum of the program, students are required to take and pass a comprehensive, self-assessment examination
for each medical assistant course. In addition to each course comprehensive examination students must also pass a comprehensive medical
assistant program examination. The examination will be administered during the final semester of the program. If students do not achieve a
passing score they may complete remedial coursework approved by the program coordinator prior to retesting.
Neosho County Community College
800 West 14th Street
Chanute, KS 66720
620-431-2820 (Chanute) or (785) 242-2067 (Ottawa)
Medical Assistant/Phlebotomy Program Ext. 214
www.neosho.edu
In accordance with the 2012-2014 catalog
NCCC MEDICAL ASSISTANT PROGRAM
9
INSIDE NC
InsideNC is NCCC’s web portal and learning management system. InsideNC provides students with access to campus announcements, grades,
course materials, account information, financial aid status, and much more. Please see Admission Steps for sign in information. Obtain help from
registration or an advisor as soon as possible if needed. Access to your InsideNC account is critical!
Eligibility to Take National Examinations
Completion of the program does not guarantee eligibility to take national examinations. As an example: The testing organization may refuse to
permit an individual to take the examination if convicted in a criminal prosecution or if the student does not meet current examination admission
requirements. Students may need to complete additional training or job-related experience prior to setting for an examination.
Complaint/ Grievance Procedure
Sexual Harassment Policy
Please review the Neosho County Community College Student Handbook.
Discrimination Policy
Please review the Neosho County Community College Student Handbook.
Resignation
Resignation is a voluntary act that may be initiated by students to terminate being a student with the program. Although advance notice is not
required, the college requests a written letter stating the reason why withdrawal is necessary. Failure to attend class does not meet the formal
withdrawal requirement. Prior to departure, an exit interview will be scheduled to discuss the reasons for withdrawal and the effect of the
withdrawal on re-admission into the program and refunds of tuition.
Dismissal
The faculty or program coordinator may recommend the dismissal from the medical assisting program if student health, conduct, scholastic
standing, lack of improvement during a probationary period, or lack of aptitude for healthcare, make it inadvisable for student to continue to
pursue a career in medicine. Any student violating patient confidentially will be subject to dismissal.
Readmission
Reinstatement, if student has withdrawn from the program, shall be a joint decision by the program coordinator, faculty and dean following
established program and Neosho County Community College guidelines. If permitted to re-enter, student must re-enter the program within six
months of withdrawal. Student must be capable of fully participating in all medical assisting classroom, skills laboratory and externship activities.
Student must complete all program courses within three semesters after the original program completion date.
Program Grading Scale
The grading scale for medical assisting course performance is as follows:
90 - 100 = A
80 - 89 = B
70 - 79 = C (For demonstrated skills in the lab, a minimum of 74% must be achieved)
60 - 69 = D
59 or below = F
Neosho County Community College
800 West 14th Street
Chanute, KS 66720
620-431-2820 (Chanute) or (785) 242-2067 (Ottawa)
Medical Assistant/Phlebotomy Program Ext. 214
www.neosho.edu
In accordance with the 2012-2014 catalog
NCCC MEDICAL ASSISTANT PROGRAM
10
Assignments
All assignments are due on a specific date. Assignments that are not submitted on time may earn a grade of zero (0). It is the student’s
responsibility to monitor assignments during absences.
Make-up Tests
Medical assisting course make-up tests will have a reduction as assigned per the instructor. Tests are considered as make-up after the date and
time the test was originally administered. Tests may not be taken early and must be completed within two weeks of original test date. Tests not
made up within fourteen days may be recorded as (0%), unless otherwise dictated by the instructor.
Academic Remedial Policy
The medical assisting course instructor may notify student if overall course average falls below 70% at specific times during the semester.
Student will be counseled and the instructor will recommend strategies to improve grades. A written academic remedial plan will be placed in
student file. The counseling session will be utilized to apprise student of criteria necessary for improvement.
Medical Assistant Program Graduation Requirements
Students must complete the following to be a graduate of the program and receive a Certificate of completion:









All required program admission/health forms are on file and proof of CPR.
Have all assignments completed and submitted.
Have paid all college and program related fees.
Have returned all materials belonging to Neosho County Community College.
Have a grade of “C” or above in all required medical assistant program course areas.
Have an overall program average of “2.0” or above.
Have all Externship hours completed and documented.
Have successfully completed a program-approved, comprehensive written examination prior to graduation.
Submit an application to sit for a national certification examination.
Candidates for graduation must file “Intent to Receive Certificate” in order to receive their diploma. “Intent to Receive Certificate” forms are
available in the student services office in the registration offices.
Students must complete the form, obtain an unofficial copy of their transcript from the student services office (or printed from InsideNC), and see
their advisor for a degree check. Once the degree check has been completed, the student’s advisor must sign the form. The student then returns
the “Intent to Receive Certificate” form, the transcript, and the degree check sheet to the Registrar.
Students who are within 9 hours of graduation may participate in the May graduation ceremony. A separate ceremony is not held for December
graduates. December graduates are invited and encouraged to participate in the May ceremony held at the Chanute Memorial Hall.
Housing
Dormitory facilities are available.
PROGRAM HEALTH DOCUMENTATION REQUIREMENTS
Documentation Due Dates
All documentation, including health requirements, must be completed and turned in at least one week prior to the start of classes to hold
students position in the program. Items that may expire before the start of clinicals, such as the TB skin test may be turned in at the start of the
last semester with prior approval of the program director.
Neosho County Community College
800 West 14th Street
Chanute, KS 66720
620-431-2820 (Chanute) or (785) 242-2067 (Ottawa)
Medical Assistant/Phlebotomy Program Ext. 214
www.neosho.edu
In accordance with the 2012-2014 catalog
11
NCCC MEDICAL ASSISTANT PROGRAM
Student Health Care Policy
The program or the healthcare facilities to which students may be assigned do not provide health services or pay for your health care services.
In event of illness or accidents during externship, classroom, or skills laboratory hours, neither the school nor externship site can assume
responsibility. Illnesses are to be reported promptly. It is recommended that students carry health insurance.
Physical Requirements
Students must be capable of participating fully in all classroom, skills laboratory and externship activities. Ability to lift up to 50 pounds and carry
up to 25 pounds frequently (pounds may occasionally exceed these limits) stooping, kneeling, crouching, and/or crawling, pushing, and pulling
with frequent standing and walking; manual dexterity with ability to perceive size, shape, temperature, or texture; auditory and visual acuity with
attention to verbal abilities and color discrimination.
IMMUNIZATION REQUIREMENTS
A Student Accepted into the Medical Assistant Program is required to provide documentation of immunization for the following diseases prior to
the start of classes:
Tuberculosis (TB)
Provide one of the following: TB skin test within 12 months of the start of classes OR if you have a history of a positive TB skin test, provide
documentation of a chest x-ray within 18 months of the start of classes. If longer than 18 months, must get new chest x-ray or letter from
physician stating no change in health status since last negative chest x-ray OR provide documentation of a BCG or other tuberculosis
vaccination. You may be required to repeat the TB skin test prior to beginning your externship during the summer semester.
Rubeola (Red Measles), Rubella (German Measles) and Mumps [MMR]
Provide a copy of your MMR record OR if you are unable to locate your MMR record, you will need to get one adult dose OR provide a positive
Rubella titer [if you have given birth, the hospital where you delivered should have documentation of a positive rubella titer or adult MMR].
Varicella (Chickenpox)
A handwritten statement stating that you have had the Chickenpox will suffice. If you have not had Chickenpox, you should think about getting
the Varicella vaccination. The adult vaccination is a series of two shots, one month apart.
Hepatitis B
Provide a signed waiver declining vaccination at this time OR provide vaccination dates OR provide results of a positive anti-HBs titer.
[Note: If you are having trouble locating your immunization records, check with your high school. Many schools keep your immunization records.]
Neosho County Community College
800 West 14th Street
Chanute, KS 66720
620-431-2820 (Chanute) or (785) 242-2067 (Ottawa)
Medical Assistant/Phlebotomy Program Ext. 214
www.neosho.edu
In accordance with the 2012-2014 catalog
NCCC MEDICAL ASSISTANT PROGRAM
12
COURSE DESCRIPTIONS
ALHE 102 NURSE AIDE
6 credit hours
This course includes a study of the aging process and its related conditions and the nursing skills required in assisting geriatric residents to
reach and maintain their highest level of wellness consistent with the limitations imposed by the aging process. This ninety (90) clock hour
course includes forty-five (45) hours of theory and forty-five (45) hours of supervised clinical experience in a nursing home. This course prepares
students for the Certified Nurses Aide Exam.
ALHE 105 MEDICAL TERMINOLOGY
3 credit hours
This course provides the student with the basic tools for building a medical vocabulary. It emphasizes the building of medical terms from
prefixes, suffixes, word roots and combining forms. Emphasis is also placed on correct pronunciation, spelling, and analysis of medical terms as
they pertain to anatomy, physiology, and diseases.
CSIS 100 COMPUTER CONCEPTS AND APPLICATIONS
3 credit hours
This course consists of a survey of applications, information needs in business, microcomputers, and information systems designed to meet
these needs. Standard software packages available to support a microcomputer-based executive work station will be reviewed. Included are
descriptions of and hands-on work disk operating systems, word processing, electronic spreadsheets, file management systems, and local area
networks. (May substitute CSIS 100 with higher approved computer course such as CSIS 130 Intro to CIS / 3 cr).
ALHE 104 MEDICATION AIDE
5 credit hours
This course includes the study of medications and their physiological effect on the body. Emphasis will be placed on the identification and
abbreviations of drugs, weights and measures, and procedures used in dispensing medication. This sixty (60) clock hour course includes fortyfive (45) hours of lecture and fifteen (15) hours of supervised clinical experience in an adult care home. Prerequisite: Must be a Kansas State
Certified Nurse Aide and pass the CASAS reading exam on the 8th grade reading level.
(May substitute ALHE 122 Intro to Pharmacology online 3 credits – *will need to complete 2 elective credits )
ALHE 122 INTRODUCTION TO PHARMACOLOGY
3 credit hours
The course will discuss basic concepts of drug therapy and will concentrate on major drug classifications, as they relate to specific
body systems. (May substitute for ALHE 104)
ALMA 125 HUMAN BODY IN HEALTH & DISEASE
3 credit hours
This introductory course is a study of the function, structure and interrelationships of the various organs and systems of the human body.
Coursework is designed to meet the needs of those students interested in allied health sciences. Pre-requisites: None
(May substitute BIOL 127 Human Anatomy and Physiology - *General Biology is a pre-requisite for A&P).
ALMA 110 MEDICAL PROFESSIONAL ISSUES
2 credit hours
Reviews the role and function of the Medical Assistant. This course focuses on the basic concept of the professional practice of medicine and
the scope of practice of the Medical Assistant. Students discuss the personal and professional characteristics and legal and ethical standards for
Medical Assistants, explore professional and personal therapeutic communication, and address time management and goal setting.
ALMA 120 MEDICAL ADMINISTRATIVE ASPECTS
4 credit hours
Provides an introduction to the administrative skills needed for a medical office. Students learn how to maintain medical records (both paper and
electronic), manage appointments, and perform routine office duties. Focuses on the financial aspects of the medical office including accounts
payable and accounts receivable. Students examine billing and collection procedures.
ALMA 135 CODING BASICS FOR THE MEDICAL OFFICE
3 credit hours
This course is designed to prepare students to process health insurance claims and understand health insurance plan options. It will introduce
information about major insurance programs and federal health care legislation, provide a basic knowledge of national diagnosis and procedure
coding systems, and simplify the process of completing claims.
Neosho County Community College
800 West 14th Street
Chanute, KS 66720
620-431-2820 (Chanute) or (785) 242-2067 (Ottawa)
Medical Assistant/Phlebotomy Program Ext. 214
www.neosho.edu
In accordance with the 2012-2014 catalog
NCCC MEDICAL ASSISTANT PROGRAM
13
ALMA 155 EMERGENCY PREPAREDNESS
1 credit hours
This course is the second of two medical assisting courses. Back Office: This second course is designed to introduce students to the clinical
procedures required as part of the competency and outcomes established by the Commission on Accreditation of the Allied Health Education
Programs in their Standards and Guidelines for Medical Assisting Educational Programs. It is designed for students wishing to enter the health
care industry or advance from an existing entry level health care position. Co-requisite: ALMA160 Clinical Aspects of Medical Assisting.
ALMA 160 CLINICAL ASPECTS OF MEDICAL ASSISTING
3 credit hours
This course is the second of two medical assisting laboratory courses. Back Office: This course is designed to introduce students to the theory
of and hands-on application of general and professional procedures required as part of the competency and outcomes established by the
Commission on Accreditation of the Allied Health Education Programs in their Standards and Guidelines for Medical Assisting Educational
Programs. It is designed for students wishing to enter the health care industry or advance from an existing entry level health care position. This
course puts into practice theory learned in Medical Assisting II. Co-requisite: ALMA155 Emergency Preparedness.
ALMA 180 MEDICAL ASSISTING EXTERNSHIP
4 credit hours
This course requires the student, in the controlled environment of an approved externship site, to experience the hands-on application of
administrative, clinical and professional procedures required as part of the competency and outcomes established by the Commission on
Accreditation of the Allied Health Education Programs in their Standards and Guidelines for Medical Assisting Educational Programs. This
course requires the students to complete a minimum of 160 clock hours of supervised practical experience in a program approved site. The
course requires the student to assist in locating an approved site. Student is required to document practice skills in a portfolio. (May substitute
Job Out Portfolio, however student must enroll in ALMA 180). Externship expenses are at the responsibility of the student, including traveling to
the site within a 60 mile radius.
ELECTIVES
3 credit hours MINIMUM
Students will work with the program advisor to determine best path of elective courses to meet individual student’s needs. These may include:
Medical/Health Information Technology*
ALMT
ALHT
ALHT
ALHT
ALHT
135
110
150
170
230
Healthcare Documentation & Transcription I
Intro to Health Information Technology
Billing and Insurance
Electronic Health Records
Introduction to CPT Coding
6 credits
3 credits
3 credits
3 credits
3 credits
Medical/Clinical
ALMA 126
Fundamentals of Phlebotomy I
ALMA 161
Fundamentals of Phlebotomy II
ALHE 118
Home Health Aide
4 credits
4 credits
2 credits
Business/Developmental Skills
BUSI 118
Business Communications
OTEC 107
Office Systems and Procedures
CURR 101
Study Skills/Test Taking Strategies
OTEC 108
Career Life Skills
3 credits
3 credits
2 credits
1 credit
Science
BIOL 111
BIOL 112
3 credits
2 credits
General Biology
General Biology Lab
*(Health Information Technology courses are part of the CAHIIM accredited program; there are only two community colleges and two universities
that have approved Health Information Technology/Management programs in the state of Kansas).
Neosho County Community College
800 West 14th Street
Chanute, KS 66720
620-431-2820 (Chanute) or (785) 242-2067 (Ottawa)
Medical Assistant/Phlebotomy Program Ext. 214
www.neosho.edu
In accordance with the 2012-2014 catalog
NCCC MEDICAL ASSISTANT PROGRAM
14
ADMISSION REQUIREMENTS
The medical assistant program utilizes non-traditional learning strategies such as evening classes, email, and the internet.
Therefore to be successful in this program you must have a functioning email address and access to the internet.
Admission to the college does not guarantee admission to the medical assistant program. The enrollment steps must be completed
before the enrollment in the Medical Assistant Program is complete. Note: To be a competent healthcare provider, the student must
know how to read directions and perform tasks in a timely manner. All of the Application Steps must be completed as soon as
possible to assure a position in the class.
The official steps to enroll, required forms, and program application will be provided upon your request when you
are ready to apply to the program. You will also want to request steps on how to access student email and your
InsideNC account if you will need assistance.
FOR COMPLETE DETAILS ON:
 PROGRAM APPLICATION FORMS
 HEALTH FORMS
 CRITERIA for ADMISSION to the COLLEGE and MA PROGRAM
SEE MEDICAL ASSISTANT PROGRAM ADMISSION STEPS AND FORMS
 contact the program director or administrative assistant for the medical assistant program
o csavage@neosho.edu 620-432-0398
*Note this document is a booklet and not the official handbook for the program.
Neosho County Community College
800 West 14th Street
Chanute, KS 66720
620-431-2820 (Chanute) or (785) 242-2067 (Ottawa)
Medical Assistant/Phlebotomy Program Ext. 214
www.neosho.edu
In accordance with the 2012-2014 catalog
NCCC MEDICAL ASSISTANT PROGRAM
15
Medical Assistant Certificate
The Medical Assistant certificate program prepares
students to be proficient in their profession and to
demonstrate successful competence in the outcomes
established by the Commission on Accreditation of Allied
Health Education Programs in their Standards and
Guidelines for Medical Assisting Educational Programs.
Upon successful completion of this program the student
will have the skills required to pass the RMA (Registered
Medical Assistant) examination and to obtain an entrylevel position in the medical assisting profession.
General Education (GE) Courses
The medical assistant program is designed as a terminal
certificate program. Certificate students are not required to
take specific elective courses for this program, but should
work with an advisor to find an appropriate track for career
objectives. Students are not required to take placement
exams before enrollment, so they should work closely with
their advisor to determine appropriate electives and the most
efficient method of obtaining career goals, as students
completing this program will earn several credit hours that can
be applied to an associate degree in a related field.
Program Core Courses
ALMA 110 Medical Professional Issues, ALMA 120 Medical
Administrative Aspects, ALMA 155 Emergency Preparedness, ALMA
160 Clinical Aspects of Medical Assisting, ALMA 125 Human Body in
Health and Disease, and ALMA 180 Medical Assistant Externship. All
courses included in the program must be passed with a C or better; a
GPA of 2.0 or higher is required for graduation.
Program Outcomes
1. Perform clerical functions.
2. Evaluate and perform bookkeeping procedures.
3. Evaluate medical coding systems and insurance claim
processes.
4. Explain and perform fundamental clinical medical office
procedures.
5. Compare and perform specimen collection and diagnostic
testing.
6. Perform quality control and safety measures.
7. Explain and provide patient care in exam preparation.
8. Communicate effectively with patients and coworkers.
9. Analyze and apply legal and ethical concepts.
10. Demonstrate competence when providing patient instruction.
11. Perform medical office operational functions..
For more information contact:
Chrisy Savage, RMA Program Advisor
CSAVAGE@NEOSHO.EDU
SEE COLLEGE WEBSITE FOR CURRENT LISTING AND
LAWRENCE FASTRACK SEQUENCE
Course Sequence
The listing that follows is a recommended sequence of courses
for full-time students. The student should consult with an advisor for
individualized needs specific to their academic situation and flexibility
of course sequencing order.
Medical Assistant Certificate
Recommended Sequence of Courses
(Summer)
CSIS 100
ALHE 105
(Fall) Semester I
ALHE 102
ALMA 110
ALMA 120
ALMA 125
Cr Hrs
Computer Concepts and Applications 3
Medical Terminology
3
Total
6
Nurse Aide
Medical Professional Issues
Medical Administrative Aspects (Lab 1)
Human Body in Health and Disease
Total
6
2
4
3
15
(Spring) Semester II
ALMA 135
Coding Basics for the Medical Office
3
ALMA 155
Emergency Preparedness (Lab 2)
1
ALMA 160
Clinical Aspects of Medical Assisting (Lab 2)3
ALHE 104
Medication Aide
5
Total
12
(Summer) Semester III
*Elective as recommended
#ALMA 180
Medical Assistant Externship
Total
3
4
7
Total Certificate Credits
40
*Recommended course electives must also be taken and passed
with a “C” or better.
List of recommended electives (need only meet minimum credits):
ALMT 135 Healthcare Doc and Medical Trans I
ALMA
ALMA
ALHT
ALHT
ALHT
ALHT
BUSI
OTEC
OTEC
BIOL
BIOL
ALHE
CURR
(6)
126 Fundamentals of Phlebotomy I
(4)
161 Fundamentals of Phlebotomy II
(4)
110 Introduction to Health Information Technology
(3)
150 Reimbursement Methodologies
(3)
170 Electronic Health Records
(3)
230 Current Procedural Terminology
(3)
118 Business Communications
(3)
107 Office Systems and Procedures
(3)
108 Life Career Skills
(1)
111 General Biology
(3)
257 Human Anatomy and Physiology
(3)
118 Home Health Aide
(2)
101 Study Skills/Test Taking Strategies
(2)
^Must show proof of CPR certification prior to beginning.
Neosho County Community College
800 West 14th Street
Chanute, KS 66720
620-431-2820 (Chanute) or (785) 242-2067 (Ottawa)
Medical Assistant/Phlebotomy Program Ext. 214
www.neosho.edu
In accordance with the 2012-2014 catalog
NCCC MEDICAL ASSISTANT PROGRAM
16
FREQUENTLY ASKED QUESTIONS
Q:
A:
What are the pre-reqs?
The program has a recommended sequence, but is flexible to meet the needs of
the individual student. The student isn’t required to take pre-requisite courses, but
is required to contact the program advisor and complete the application process.
Q:
Why is the cost at your college so much less than some other proprietary
schools?
Proprietary schools, or private career colleges, tend to cost more because costs
are passed down to the student. Because our college is non-profit, our mission is
to enrich our student’s and community’s lives. We focus on what’s necessary to
train the workforce needs in our area. We have two new simulation hospitals on our
Chanute and Ottawa campuses with physician office simulated rooms to assist
students in training, much of which was acquired through grants. This news article
may be helpful in understanding “for-profits”: http://abcnews.go.com/US/whistleblower-profit-college-operator-allegedly-inflatesjob/story?id=17810902#.ULTm2cxPn4Q.email We offer a high-quality program at
an affordable price.
A:
Q:
A:
Are your credits transferrable?
Yes, our program is aligned should you need to transfer to another program in the
State.
Q:
A:
What is the Externship requirement?
In order to achieve graduation and to sit for the national exam, you must complete 160
hours of clinical work outside of the classroom to prepare you to go into the workforce.
Q:
A:
What’s the difference between a medical assistant and a nurse?
A medical assistant practices under the license of the physician; a nurse has to obtain
his or her own license. A nurse focuses on the clinical patient care side and generally
completes a year of pre-requisites and one year of training to obtain a practical nurse
certificate with an additional year to obtain a degree as a registered nurse; or one can
complete a bachelor’s program to obtain the RN. In the office, the nurse and medical
assistant may look similar to patients because the physician may allow the medical
assistant to do many traditional nurse duties such as injections, blood draws, assist
with office surgical procedures, etc. It’s important that all trained professionals
represent themselves in accordance with their training, so patients are not misled. Our
medical assistant students are trained in both clinical and administrative duties so they
can work in the front office also.
Fall 2015
NCCC MEDICAL ASSISTANT PROGRAM
17
Q:
A:
What is a Registered Medical Assistant and is it accepted nationwide?
A certified medical assistant who has met AMT’s educational and experience
requirements, passed a national certification examination (RMA) and is listed on the
active membership AMT Registry. The RMA (AMT) credential is a national certification
that is recognized in all 50 states. You could also sit for the National Health Careers
(NHA) national examination for medical assisting including the CCMA (certified clinical
medical assistant) credential.
Q:
I have heard of Certified Medical Assistants through AAMA, what’s the
difference?
The CMA (AAMA) credential is administered through a different agency (American
Association of Medical Assistants). It is another type of national certification for medical
assistants. Both agencies require the same testing competencies over general, clinical
and administrative aspects. A separate type of program accreditation is required for
AAMA program graduates to sit for that examination.
A:
Q:
A:
Q:
A:
Why doesn’t your college `seek separate accreditation for students to sit for
the CMA?
Employers in our area have not expressed a strong desire for one credential over
another. NCCC is accredited by the Higher Learning Commission (HLC) which allows
our students to sit for the RMA national exam through AMT. Most students express a
desire to seek certification with AMT due to the significantly lower exam cost,
membership and continuing education costs. It also helps to keep them from being
confused with the Kansas CMA credential for Certified Medication Aides which is a
state exam to pass medications in long term care facilities. AMT’s exams are certified
through NCCA, the same as the AAMA.
Why don’t you push for an associate’s degree in medical assisting?
Employers are not paying more based on individuals with an associate’s degree in
medical assisting. A certificate or associate level student take the exact same
national certification exam. Because medical assisting would be a terminal degree
at the associate’s level, we would prefer student’s branch off in a related career of
study based on their medical assisting talents. Since our students are trained in all
aspects of the medical office, one example may be someone who enjoys the billing
and coding skill set. He or she could look at pursing a health information technology
degree more in depth, which offers bachelors, masters and doctorate level courses
with substantial salary increases. For individuals liking the clinical side better,
perhaps continuing into the nursing program, which offers bachelor’s, master’s and
doctorate level courses with substantial salary increases, would be a good move.
Unlike private career colleges that do not transfer credits in or out, NCCC has many
articulation agreements already in place with universities that accept courses
you’ve completed for credit in your continued academic career in a Bachelor’s
program.
Fall 2015
NCCC MEDICAL ASSISTANT PROGRAM
18
NEOSHO COUNTY COMMUNITY COLLEGE
MEDICAL ASSISTANT CERTIFICATE
Guide to Completing Program Requirements
You must complete 41 college credits and the overall GPA must be no less than 2.0 to qualify
for graduation. You should complete a graduation application in your last semester.
Course Name
Course No
CSIS 100
Credits
Computer Concepts and
Semester
Competed
Year Completed/
Transferred
3
Applications¢
ALHE 105
Medical Terminology
3
ALHE 102
Nurse Aide
6
ALHE 104
ALHE 122
Medication Aide
or
Intro to Pharmacology∞
Coding Basics
for the Medical Office
Human Body in
Health and Disease
or
5
3
ALMA 135
ALMA 125
BIOL 127
ALMA 110
ALMA 120
ALMA 155
ALMA 160
Anatomy & Physiology®
Medical Professional Issues
Medical Administrative
Aspects
Emergency Preparedness
ALMA 180
Clinical Aspects
of Medical Assisting
Medical Assistant Externship
ALMA 140
CPR #
3
3
2
4
1
3
4
1
ELECTIVES
(3 credit hours minimum)
KEY
¢
May use a prior approved 3 credit hour computer course (such as CSIS130 Intro to CIS)
∞ Must add additional 2 credits of electives
® If taking A&P at NCCC, pre-req of General Biology is required
# CPR certification required by graduation, does not have to be completed through the college
Fall 2015
Grade
Earned
Credits
NCCC MEDICAL ASSISTANT PROGRAM
19
VALUE COMPARISON
INFO/COSTS
ACCREDITATION
SEMESTERS
TRANSFERRABLE
“COLLEGE CREDIT”
-Allows you to transfer completed courses
for credit to other community colleges &
universities?
FINANCIAL AID
-Transparent fees/costs up front, nothing
hidden to keep you guessing on the final
bill?
ASSOCIATES DEGREE
-Does the institution only offer an
associate’s degree or pushes for an
associate’s degree in medical assisting
and will not provide you with other
associate’s opportunities down the road?
PROGRAM CREDITS
BOOKS
-Included in tuition?
*Book rental is approximately $16/credit
hour.
Books are available for purchase through
the campus bookstore or seller of choice.
COSTS
Tuition/Fees:
NCCC
OTHER
Higher Learning Commission
Approximately three
YES!
We offer legitimate college credit so you
don’t waste your hard earned money on
classes that go nowhere.
Yes.
Program is eligible for financial aid and
tuition costs provided up front.
No.
Students wanting advanced degrees
should seek a similar, but more skilled
and income producing path. NCCC
offers programs that count courses
already taken in Medical Assisting in
their degree programs. A Bachelor’s or
Master’s degree in Medical Assisting
does not exist.
The Medical Assistant Certificate is 41
credits total.
No. NCCC provides book rental on
non-medical courses. The main medical
assisting book is used in all medical
assisting courses, so it needs
purchased only once.
See attached tuition sheet.
(add internet fee where applicable):
$ _____________ tuition
*Program fees/Graduation fees:
X _____________ credits
Book
Fees/cost:
*graduation costs are included.
*lab courses carry an additional fee; approximately
$150; Externship course $35)
+ _____________ total fees
+ _____________ books
= _____________ Total
*easier to calculate by semester
NCCC covers the expense of
the Registered Medical
Assistant National Exam fee.
Fall 2015
NCCC MEDICAL ASSISTANT PROGRAM
20
Tuition and Fee Schedule 2015-2016
Please consult website for current tuition rates www.neosho.edu.
Neosho County Resident On Campus
Tuition
Total Fees
Neosho County Resident Off Campus
$64.00/cr hr
$31.00/cr hr
Total Cost of Fees and Tuition
$95.00
Tuition
Total Fees
Total Cost of Fees and Tuition
Neosho County Resident On Line
Tuition
Total Fees
$64/cr hr
$56/cr hr
Total Cost of Fees and Tuition
$120.00
Kansas Resident Outside Neosho County (Chanute) On Campus
Tuition
Total Fees
$64/cr hr
$43/cr hr
Total Cost of Fees and Tuition
$107.00
Kansas Resident Outside Neosho County (Chanute) Off Campus
Tuition
Total Fees
$64/cr hr
$38/cr hr
Total Cost of Fees and Tuition
$102.00
Kansas Resident Outside Neosho County On Line
Tuition
Total Fees
$64/cr hr
$68/cr hr
Total Cost of Fees and Tuition
$132.00
Kansas Resident Outside Neosho County (Ottawa) On Campus
Tuition
Total Fees
$64/cr hr
$64/cr hr
Total Cost of Fees and Tuition
$128.00
Book Rental (when applicable)
$16/cr hr
Official Transcript
$7.50/each
Total Lab course fees
$420/program
Graduation, background check, national exam fees
Included
Fall 2015
$64/cr hr
$26/cr hr
$90.00
NCCC MEDICAL ASSISTANT PROGRAM
21
MEDICAL ASSISTANT COURSE OFFERINGS
CSIS 100↵
FALL COURSE OFFERINGS
Computer Concepts and Applications
ALHE 105↵
Medical Terminology
3
ALHE 102↵
Nurse Aide
6
ALHE 104↵
Medication Aide
5
ALHE 122↵
ALMA 130
ALMA 125
BIOL 127↵
Intro to Pharmacology
Coding Basics for the Medical Office
Human Body in Health and Disease
Anatomy & Physiology
(may take accompanying lab course 2 cr)
3
3
3
3
ALMA 110
Medical Professional Issues
2
ALMA 120
Medical Administrative Aspects
4
ALMA 180↵
Medical Assistant Externship
4
ALMA 140↵
CPR #
1
ALMA 155
ALMA 160
Emergency Preparedness
Clinical Aspects of Medical Assisting
 Co-requisites
1
3
CSIS 100↵
SPRING COURSE OFFERINGS
Computer Concepts and Applications
ALHE 105↵
Medical Terminology
ALHE 102↵
Nurse Aide
ALHE 104↵
Medication Aide
ALHE 122↵
ALMA 130
ALMA 125
BIOL 127↵
ALMA 180↵
Intro to Pharmacology
Coding Basics for the Medical Office
Human Body in Health and Disease
Anatomy & Physiology
(may take accompanying lab course 2 cr)
Emergency Preparedness
Clinical Aspects of Medical Assisting
 Co-requisites
Medical Assistant Externship
Cr
On Campus
3 Oncampus
Chanute/Ottawa
3 Oncampus
Ottawa
6 Oncampus
Chanute/Ottawa/Lawrence
5 Oncampus
Chanute/Ottawa/Lawrence
3 (in lieu of CMA course)
3
3
3 Oncampus ONLY
Chanute/Ottawa
1
Oncampus only
3
*Chanute M 5p-10p
ALMA 140↵
CPR #
1
By arrangement with
coordinator
On campus only
ALMA 120
Medical Administrative Aspects
4
*Ottawa T 5p-10p
ALMA 155
ALMA 160
Cr
3
4
On Campus
Oncampus
Chanute/Ottawa
Oncampus
Ottawa
Oncampus
Chanute/Ottawa/Lawrence
Oncampus
Chanute/Ottawa/Lawrence
(in lieu of CMA course)
Oncampus ONLY
Chanute/Ottawa
On campus only
*Chanute M 5p-10p
By arrangement with
coordinator
On campus only
Oncampus only
*Ottawa T 5p-10p
↵ Denotes courses also offered in the summer semester
Fall 2015
Online
Online
Online
Online
**Still requires on-campus/ clinical time
Online
**Still requires oncampus/ clinical time
Online only
Online only
Online only
Not offered online
*Pre-req of General Biology
Online only
*Requires minimum of 8 students for
Lawrence class to meet.
160 clinical hours onsite in a medical
facility
May show proof of current certification in
lieu of course
Not offered online
Online
Online
Online
Online
*Still requires oncampus/ clinical time
Online
*Still requires oncampus/ clinical time
Online only
Online only
Online only
Not offered online
*Pre-req of General Biology
Not offered online
*Requires minimum of 8 students for
Lawrence class to meet.
160 clinical hours onsite in a medical
facility
May show proof of current certification in
lieu of course
May be offered in a hybrid format for
Ottawa
*Requires minimum of 8 students for
Lawrence class to meet.