READING PLUS SUPPORT
Your child should complete at least one session of READING PLUS each Monday,
Wednesday, and Friday. THIS IS A SCHOOL WIDE HOME LEARNING
ASSIGNMENT.
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Your child can log in through the STUDENT PORTAL.
http://sylvaniaheights.dadeschools.net/students.html
USERNAME: ID Number
PASSWORD: BIRTHMONTH+BIRTHYEAR+PW Example: 042002pw April2002
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If you are having trouble using READING PLUS through the portal, try going to log
in through www.readingplus.com and try these tips:
http://www.readingplus.com/ Top right hand corner: LOGIN>> SUPPORT>>
Click LOGIN>>
Site code is: sheights
Pull down your child’s teacher’s name and then enter your child’s ID # as the
password.
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What do I need to use Reading Plus® at home?
Your computer needs to have these basic requirements:
Windows 2000 Windows XP Windows Vista Windows 7
Hard Disk Space
12 MB Free Java™
Cache
12 MB Free Java™ Cache
Screen Resolution 1024 x 768
Browser
Internet
Connection
1024 x 768
Internet Explorer 6+ or Firefox® 1.5+
Safari® 1.2+
DSL or High Speed Internet that has at least 150 kbps
Java™
Java™ Sun Plugin 1.6.0_10+
Flash®
Flash® Plugin 8+
Popup Blockers
Mac OS v.10.3.9+
Java™ Sun Plugin 1.4.2+
Turn these off
For best results with Reading Plus®, be sure to close all other computer programs. You do not want other
software programs competing for Internet bandwidth or your computer’s memory or disk space. For
example, do not stream (listen to) music or videos on the computer while working in Reading Plus®. A
computer that is multitasking slows down Reading Plus®.
Click here to test your computer for these requirements:
http://www.readingplus.com/users/
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If you are still having trouble, please access the READING PLUS support center by
clicking SUPPORT>>.
Support
Find Answers to Frequently Asked Questions
Click Parents and Students and access the FAQs and online support.
Parents & Students
1. What is my site code?
2. What is my username & password?
3. I do not see my class in the pulldown menu.
4. I see a white or blank screen when I log in to Reading Plus®.
5. I see a blue screen when I log in to Reading Plus®.
6. What do these error messages mean?
7. What do I need to use Reading Plus® at home?
8. Why is Reading Plus® running slowly?
9. I see only part of the Reading Plus® screen.
10. I need help. How do I contact Reading Plus®?
These links should be able to assist you, or you can contact READING PLUS
support:
http://www.readingplus.com/support/support-requests
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