Christina Bockisch Photography www.christinabockisch.com Christina Bockisch, Owner cbockischphoto@gmail.com (239)-823-2455 April 2013 Table of Contents I. Executive Summary II. Organizational Plan III. IV. 3-5 6-11 a. Business Summary i. Business Overview ii. Mission iii. Business Model iv. Strategy v. SWOT Analysis b. Products and Services i. Selling and Pricing ii. Materials or Products Purchased iii. Distribution c. Administrative Plan i. Location ii. Legal Structure iii. Organizational Structure iv. Personnel 6-8 6 6-7 7 7 8 8-10 8-9 9 10 Marketing Plan 12-18 a. Overview b. Market Research and Analysis i. Target Market ii. Determining Costs of Services iii. Reaching Customers iv. Current Photography Trends c. Marketing Strategy and Goals d. Marketing Campaign Plan i. Social Media ii. Public Relations iii. Advertising and Marketing iv. Other e. Marketing Evaluation 12 12-15 Financial Plan and Documents 19-21 a. Summary of Financial Needs b. Pro Forma Statements i. Cash to be Paid Out Worksheet ii. Sources of Cash Worksheet iii. Two-Year Income Projection 19 20-22 20 21 -2- 10 10 10 11 14 14 15 15-17 15-16 16 16 16-17 17-18 10-11 14 14-15 22 V. Supporting Documents 23-27 I. Executive Summary Summary Christina Bockisch Photography is a photography studio located in Fort Myers, Florida that specializes in portrait photography. We will have our grand opening celebration in January 2014 when we open for business. We saw a need for affordable, high-quality portrait photography in Southwest Florida, and we are opening this business to address that need. We offer portrait sessions in our studio or on-location. We believe that portraits should be a fun experience for everyone involved, and we strive to make our shoots as laid back and fun as possible. Market Opportunity Southwest Florida is flooded with photographers, many of whom have very successful businesses. After researching the market, I noticed two gaps: (1) photographers who specialize in portraits and (2) affordable photography. Photographers in Southwest Florida are talented and have many years of experience. They are well-known and have great reputations. They have a loyal customer base and people who will promote them via word of mouth. Many of these photographers specialize in weddings and events and do portrait photography on the side. They still produce highquality portrait work, but their passion is in weddings. For this type of photographer, weddings come first and you can only get a portrait shoot if they’re not already booked for a wedding or event and they’re often booked up far in advance. This isn’t true for all photographers in the area, but it seems to be a trend since Fort Myers and Naples are popular wedding destinations. Many photographers in Southwest Florida have a passion for weddings and have created successful wedding photography businesses. My passion, however, lies in portraits. I saw a need for more portrait photographers in the market and hope to fill that gap by opening Christina Bockisch Photography. Portrait photography is expensive in Southwest Florida. To book a session ranges from $100 – $400, with most sessions being around $200. After a session, customers can then buy prints, photo books, picture canvases and other items with their pictures. Prints usually start at $30 each and go upward from there, while photo books can cost $1,000 or more. Customers can easily spend hundreds of dollars without realizing it, and the average customer spends $600 – $1,200 on their pictures and related items. Although most studios are marketing themselves towards a higher-end market, the median household income is slightly less than $50,000 in Lee County. There is a need for photographers in Southwest Florida who offer affordable portrait sessions that won’t break the bank. There is also a need for studios that market themselves toward middle-class families. By opening Christina Bockisch Photography, we aim to fill this gap in the market and bring affordable portraits to Southwest Florida. -3- Funding Requirements The costs of starting a photography studio add up quickly, and in order to fund our start-up costs, we plan on taking out a loan for $15,000. The loan will help cover the costs of new high-end photography equipment as well as office costs. We expect to have the loan paid off in five years or less. Each month, we will set aside money from our profits in order to pay back the loan. The amount will vary month-to-month depending on how much money the business brings in. I (the owner) will fund the remaining start-up costs with my personal investment money. Mission Life is an adventure that should be captured by the lens of a camera. My photographs are not perfect, and I don’t intend for them to be. They are captured in moments of pure love, happiness, or passion to remind you of the best moments of your life. We believe in doing what you love, which is why we specialize in portrait shoots. We offer high-quality photography services at an affordable price because we believe that everyone should be able to create lasting memories without breaking the bank. We shoot where it’s convenient for you – whether it’s at our studio or at a location of your choosing. At Christina Bockisch Photography, we live and breathe photography. Our cameras are our babies. We put the customer first and believe in creating meaningful relationships with the people we photograph. You’re more than a customer; by the end of the shoot, you’re our friend too. If you’re not happy with the pictures, we’ll redo the shoot or refund your money. It’s that simple. Management or Personnel Head Photographer: As the head photographer, it’s my job to take pictures in our studio and on-location. I’m also responsible for letting the client know what to expect after the conclusion of their shoot in regards to proofing and getting the final pictures. It’s my job to upload pictures to the online gallery, make preliminary and final edits and prepare images to be emailed or shipped to the client. I’m in charge of all clerical duties such as answering phone calls, scheduling and confirming appointments, filling out paperwork and making copies. In addition, I’m responsible for collecting payments from clients. It’s also my job to update and monitor the social media sites. Bookkeeper/Accountant: The bookkeeper is responsible for processing paperwork for the business’ transactions. They are responsible for keeping track of the company’s finances, maintaining a complete set of financial records, making sure bills and salaries are being paid on time and keeping track of inventory purchases. Intern(s): Interns will help with miscellaneous office roles. Day-to-day tasks vary, but interns can expect to help in all areas of the business from assisting on shoots, monitoring and updating social media outlets, answering phone calls, dropping off packages at -4- UPS/FedEx, scheduling appointments and other clerical duties. Each intern gets to do at least one shoot on their own under the direction of the head photographer. This is an unpaid position, but we will work with schools for course credit. Freelance make-up artist and hair stylist: If a client chooses to have their hair and/or make-up done for a shoot, we will hair a freelance hair stylist and/or make-up artist on their behalf. They will come to our studio and do the client’s hair or make-up for an additional fee that will be paid directly to the stylist or artist. This option is only available for in-studio shoots. Hiring freelance hair stylists and make-up artists gives us the ability to offer this service without having to hire in-house employees. Financial Projections In the first two years, our goal is to generate a small, but comfortable profit. We know that starting a new business in this economy is tough, which is why we don’t expect to make a large profit within the first few years of being open. In the first year, we expect that our sales revenue will be $50,000 and the cost to produce these items will be $15,000, leaving us with a gross profit of $35,000. After factoring in variable (selling) expenses of $2,950 and fixed (administrative) expenses of $16,500, our total operating expenses for the first year is $19,450. After net income operations and taxes, our net profit for the first year will be $11,050. In the second year, we anticipate our sales revenue will be $55,000 and that the cost to produce these items will be $15,000, leaving us with a gross profit of $40,000. We anticipate variable (selling) expenses to be $4,500 and fixed (administrative) expenses to be $18,500. Our total operating expenses for the second year is $23,000. After net income operations and taxes, our net profit for the second year will be $13,000. -5- II. Organizational Plan A. Business Summary Business Overview At Christina Bockisch Photography, we see a need for affordable portrait photography in Southwest Florida, and we are opening our business to fulfill that need. We believe everyone should have beautiful pictures capturing life’s most precious moments. We know that the photography market is changing, and our business will respond to the changing market by providing digital services, convenience and affordability. Our products and services include portrait photography, retouching and creative preplanning. We will achieve a competitive advantage by responding to changing market trends. We send our customers high-resolution images via a download link to their email. By sending the images via email instead of offering traditional photo packages, clients are able to use their images online, share images with family, use in photo books and print the pictures that they want on their own time. It also makes our services more affordable and more convenient for the customer. We will also offer photo packages for clients who wish for us to print their pictures for them, and we offer CDs with images from the shoot. We believe in developing meaningful relationships with our clients. Clients are more than just customers; by the end of the shoot, they’re our friends too. We also believe in being involved in the community through philanthropy efforts, attending events in Southwest Florida and supporting local businesses. Our goals include: (1) developing a strong client base and meaningful relationships, (2) generating a comfortable profit by the end of the first year and (3) developing a system for a quick turnover of images while maintaining high-quality services. Our strategies and tactics include: (1) using social media to help connect with previous, current and future clients, (2) launching a website that lists services and prices, (3) reaching out to previous clients to gather contact information and (4) sending out thank you notes after a shoot. Mission -6- Life is an adventure that should be captured by the lens of a camera. My photographs are not perfect, and I don’t intend for them to be. They are captured in moments of pure love, happiness, or passion to remind you of the best moments of your life. We believe in doing what you love, which is why we specialize in portrait shoots. We offer high-quality photography services at an affordable price because we believe that everyone should be able to create lasting memories without breaking the bank. We shoot where it’s convenient for you – whether it’s at our studio or at a location of your choosing. At Christina Bockisch Photography, we live and breathe photography. Our cameras are our babies. We put the customer first and believe in creating meaningful relationships with the people we photograph. You’re more than a customer; by the end of the shoot, you’re our friend too. If you’re not happy with the pictures, we’ll redo the shoot or refund your money. It’s that simple. Business Model Life is an adventure that should be captured by the lens of a camera. Christina Bockisch Photography specializes in portrait shoots, such as couples, engagements, families, newborns, sororities and seniors. We believe everyone should be able to get portraits done without breaking the bank, which is why we offer a variety of different packages, and shoot options. Packages start as low as $75 for an in-studio photo shoot. We offer retouching services on all of our photos as well as creative pre-planning to ensure the customer has the best experience possible. Customers are able to view their pictures in a private online gallery and choose their photos for full retouching. To lower costs, customers will receive their photos via a download link sent to their email, but we also offer CDs and prints at an additional cost. At Christina Bockisch Photography, we firmly believe that the customer is our number one priority and believe in creating friendships with the people we photograph. While we strive for perfection, we know at times things happen that are beyond our control, which is why we offer “round two shoots” if the customer isn’t 110% satisfied. We strive to capture moments of pure happiness, love and passion while giving our customers a photo shoot experience they will never forget. Strategy Our three major goals in opening this business are: (1) to develop a strong client base and create meaningful relationships, (2) to generate a comfortable profit by the end of the first year and (3) to develop a system for a quick turnover of images while keeping our services high-quality. To achieve our first goal, it’s important that we reach out to people who have previously done shoots with Christina Bockisch prior to the opening of this business. By contacting them, we hope to add them to our client list and generate positive word-of-mouth endorsements. Creating meaningful relationships applies to both past and future clients. It’s important that we treat all of our clients like friends as opposed to customers. Creating a friendly environment will keep clients happy and will make them want to come back to us in the future. -7- To achieve our second goal, it’s important to give people a reason to come in and a reason to keep coming back. To achieve this goal, we’ll need to create and maintain a strong presence on social media, advertise through various outlets, have a grand opening event and create grand opening specials. The work doesn’t stop after the grand opening, however. It’s important that we continue to do all of these tactics throughout the year to ensure people continue to book shoots with us. Achieving our third goal will take time, as it will require a trial and error process. Before we open, we will do several practice shoots on family and friends to figure out the process that works the best for getting the final product to the client. Since I’m the only full-time employee, this is something I will do on my own. Once the business is open, having an effective system in place will make the photo shoot process easier on both the photographer and the client. SWOT Analysis -8- B. Products and Services Selling and Pricing At Christina Bockisch Photography, we offer different packages to fit the client’s needs. All packages include creative pre-planning and retouching, and all images are sent high resolution via a download link to the client’s email. In-Studio Packages 45-minute session, 6 images of your choosing………$75 60-minute session, 12 images of your choosing……….$125 90-minute session, 24 images of your choosing………$150 120-minute session, 36 images of your choosing………$200 On-Location Packages -9- 45-minute session, 6 images of your choosing………$100 60-minute session, 12 images of your choosing……….$150 90-minute session, 24 images of your choosing………$175 120-minute session, 36 images of your choosing………$250 Add ons to any package: 10 extra images of your choosing: $50 20 extra images of your choosing: $90 Wallets (set of 4): $5 4x6 print: $5 5x7 print: $8 8x10 print: $15 11x14 print: $32 16x20 print: $45 Photo book: $75 and up CD of all images from shoot with full usage rights: $250 Groups of six or more are required to purchase at least a 60-minute session. This helps ensure we have enough time to pose and shoot everyone and get individual and small group shots. There is also a charge of $10 per person extra after six people. If a client is interested in weddings, events or corporate photography, we can discuss a rate. Materials or Purchased Products Office Supplies and Equipment Office rental: $850/month Furniture o Couch & chair: $600 o Desks: $400 o Coffee table: $50 Phone: $80 + $40/month iMac computer: $1,500 Adobe Photoshop: $600 Scanner/copier/printer: $300 Storage cabinet: $300 Miscellaneous office supplies: $150 Photography Equipment Camera: $2,000 Lenses: $1,000 Flashes: $500 Backdrops: $200 Studio flash kit: $400 Memory cards (3 64GB cards): $200 Tripod: $50 Posing stool: $50 - 10 - Props: $500 Distribution Most of the distribution of our products and services will take place via email. All highresolution images are sent to our clients via email. Upon request, we can put these images on a CD. The client has the option of picking up their CD at the studio or we can send it via the United States Postal Service (USPS) for an additional $7. C. Administrative Plan Location Christina Bockisch Photography will be located in Fort Myers, Florida. We will open a studio in south Fort Myers off of Daniels Parkway. This is a great location because it is a centrally located area and it’s close to the major interstate, I-75. This will make it convenient for clients who choose to do in-studio shoots. The office will have a parking lot so clients can park for free and close to the studio. The office space will cost approximately $900 a month. Legal Structure Christina Bockisch Photography will be a sole proprietorship because the business is owned and operated by the owner, Christina Bockisch (me). This business structure has been chosen because a sole proprietorship is easy and inexpensive to form and makes for easy tax preparation. I am qualified to be a sole proprietor of a company because I have been doing photography on the side for several years and have been successful in my ventures. In addition, I have the skills necessary to own and operate a business. Organizational Structure At the top of the organizational structure is the head photographer (me) and below are the bookkeeper and intern(s). The head photographer is the only full-time position, and the intern(s) work around 10-15 hours per week while the bookkeeper works around 10 hours per month. The bookkeeper works with me to handle the financial side of the business while I work to handle the operational and clerical sides. Intern(s) report directly to me and are assigned tasks from me. They will never be responsible for handling any accounting work from the bookkeeper. - 11 - Personnel Head Photographer: As the head photographer, it’s my job to take pictures in our studio and on-location. I’m also responsible for letting the client know what to expect after the conclusion of the shoot in regards to proofing and getting the final pictures. It’s my job to upload pictures to the online gallery, make preliminary and final edits and prepare images to be emailed or shipped to the client. I’m in charge of all clerical duties such as answering phone calls, scheduling and confirming appointments, filling out paperwork and making copies. In addition, I’m responsible for collecting payments from clients. It’s also my job to update and monitor the social media sites. Bookkeeper/Accountant: The bookkeeper is responsible for processing paperwork for the business’ transactions. They are responsible for keeping track of the company’s finances, maintaining a complete set of financial records, making sure bills and salaries are being paid on time and keeping track of inventory purchases. The bookkeeper will work around 10 hours per month. Required skills: Excellent organization skills, excellent accounting and mathematical skills, ability to complete tasks on time, reliable and flexible, knowledge of basic software such as Microsoft Office, previous bookkeeping experience preferred Intern(s): Interns will help with miscellaneous office roles. Day-to-day tasks vary, but interns can expect to help in all areas of the business from assisting on shoots, monitoring and updating social media outlets, answering phone calls, dropping off packages at UPS/FedEx, scheduling appointments and other clerical duties. Each intern gets to do at least one shoot on their own under the direction of the head photographer. This is an unpaid position, but we will work with schools for course credit. Interns will work around 10-15 hours per week. - 12 - Required Skills: Previous photography experience preferred, excellent organization skills, ability to multi-task, self-motivated, comfortable working with people, energetic, hard working, willingness to learn, knowledge of basic software programs such as Microsoft office, knowledge of Adobe Photoshop preferred Freelance make-up artist and hair stylist: If a client chooses to have their hair and/or make-up done for a shoot, we will hire a freelance hair stylist and/or make-up artist on their behalf. They will come to our studio and do a client’s hair or make-up for an additional fee that will be paid directly to the stylist or artist. This option is only available for in-studio shoots. Hiring freelance hair stylists and make-up artists gives us the ability to offer this service without having to hire in-house staff members. When we open our business, we will contact local hair stylists and make-up artists to find people interested in working with us. III. Marketing Plan A. Overview At Christina Bockisch Photography, our focus is portrait photography. We offer a variety of different shoots, both in-studio and on-location, to fit every need. Our target market is females aged 20 or older who are interested in portrait photography in Southwest Florida. We plan on reaching our target audience through a variety of outlets including social media and advertisements. We also plan on sending out news releases to the two major newspapers in Southwest Florida, The News Press and Naples Daily News, as well as the student newspaper at Florida Gulf Coast University, Eagle News. We also hope to form relationships with other colleges and universities in the area. Since our target market spans through a variety of ages, it’s important to use a variety of marketing strategies. We plan on using both traditional and non-traditional marketing strategies, including press releases, advertisements, social media and coupon sites such as Groupon. We will also have marketing materials such as business cards, post cards, price lists and fliers. In order to stay competitive in the market and to understand the needs of our customers, it’s important that we keep up with growing photography trends. Currently, the three biggest photography trends are the digitization of the industry, do it yourself photography and the client’s budget. B. Market Research and Analysis To learn about the photography market, I looked at an IBISWorld report about photography in the United States from September 2012. The report helped me to identify - 13 - my target market, growing trends and the level of competition when it comes to photography businesses. Competition in the photography industry is high and increasing, so it’s important to understand your target market and to provide services that they are looking for. Products & Services Segmentation (2012) 10% -1% 11% Wedding photography Commercial photography 53% School portrait photography Passport photography Other 26% Source: IBISWorld – Photography in the United States, September 2012 - 14 - Major Market Segmentation (2012) 20% 41% 2% Consumers aged 36+ Consumers aged 20-35 Consumers under 20 Corporate clients 37% Source: IBISWorld – Photography in the United States, September 2012 Target Market From the information I gathered from the IBISWorld report as well as census information about Fort Myers, Florida, I was able to determine a target market for my services. My target market is females aged 20 years or older who are interested in portrait photography that live in Southwest Florida. From my research, I learned that females make most of the household purchase decisions, especially when it comes to portrait photography. Consumers 20-35 tend to lean toward wedding and portrait photography, while consumers under 20 are rare since few are married, have children or have the money to invest in portraits. Consumers aged 36+ place greater emphasis on family portraits and are likely to get portraits done at least once a year. Consumers 36+ also have a higher level of income and will spend more on these services. Determining Cost of Services To determine the cost of services and which services to offer, I looked through competitors’ websites to determine which services were already being offered and at what cost. I saw a need for affordable portrait photography and a business that offered both in-studio and onlocation options. Many competitors mainly do wedding photography and do portraits on the side. For this reason, I chose to make my main focus portrait photography. - 15 - Reaching Customers In an increasingly competitive market, especially in Southwest Florida, it’s important to build a strong client base. I plan to launch a website that showcases my online portfolio, and I will launch social media sites such as Facebook, Twitter, Instagram, and Pinterest. These social media sites are sites that my target market uses often so I will have a better chance of reaching them as well as connecting with them and developing relationships. I also plan on creating web advertisements, fliers, brochures and business cards. When starting out, creating a Groupon deal would also help to bring in first-time customers. While it’s important to use traditional advertising and marketing strategies, word of mouth is also increasingly important because people trust other people. I plan on contacting former clients to get testimonials for my website and social media sites. We will also use public relations, advertising and marketing efforts to reach new customers. We plan on sending out news releases to local newspapers and placing advertisements in newspapers and online. We will also have marketing materials such as business cards and postcards to distribute to clients before and after a photo shoot. Current Photography Trends Digitization of the photography industry has led to a decrease in physical prints and an increase in digital formats. More photographers are putting their pictures on CDs/DVDs for the customer and creating online galleries instead of solely offering prints of the pictures. Do it yourself photography is becoming a growing trend in the industry and is putting many professional photographers out of business. With the invention of the smart phone and iPhone, almost everyone has a camera at their disposal. In addition, more families are investing in Digital SLR (DSLR) cameras and taking pictures themselves instead of paying someone else to do it. Compact DSLR cameras are also available for people who aren’t comfortable owning a full-sized camera, which makes it even easier for people to take their own pictures at home. A client’s budget is something that photographers have always had to take into consideration, but it’s even more important now. Money is tight and families have less money to spend than they used to. A trend that has spurred from this is an increase in “a la carte” options, or ad ons. In other words, customers can customize their package to fit the budget they have. This gives customers the freedom to choose as much or as little as they want, while the photographer still gets the base amount. C. Marketing Strategy and Goals Goal #1: Generate a client list of 75 people within the first six months business. The first goal we have is to generate a client list of 75 people within the first six months of being open. To do this, we will contact former clients and ask if we can add their contact information to our client list. Also, every time a new client books a shoot with us, we will - 16 - gather their contact information and add it to our list. We will use social media and advertisements to get the word out about the opening of our new business and offer grand opening specials in order to draw in customers. On our website, there will also be an option for people to add in their contact information to subscribe to our mailing list. These names will also be added to our client list. Goal #2: Increase awareness of Christina Bockisch Photography. In order to create awareness of Christina Bockisch Photography, we will launch social media sites including Facebook, Twitter, Instagram and Pinterest in order to generate awareness about our brand and to develop relationships with current and future customers. On these pages, we will post the grand opening date as well as grand opening specials. Our social media links will be on our website and social media icons will be on all appropriate print materials. When customers come in for a shoot, we will ask them how they heard about us in order to see what outlets are most effective. In addition, we will conduct a monthly analytics report to measure the effectiveness of our social media pages to see how effective these pages are and where we can make improvements. Goal #3: Book at least seven portrait sessions per week. In order for the business to make a profit, it’s important that we book at least seven portrait sessions per week. Over time, the amount of sessions we want to book a week will increase, but for a new photography business in a competitive market, seven sessions per week is reasonable. This is easily measured by looking at how many shoots we’ve completed in a week. D. Marketing Campaign Plan Social Media Christina Bockisch Photography will use social media as a channel to get the word out about our business. In the photography business, it’s important to develop lasting relationships with your customers, and social media is a great outlet to create and maintain those relationships. We will share our social media links with past customers and encourage them to like or follow our page. We will use these pages to post updates, answer questions and show samples of our work. All of the pages will have a link to our website in order to generate leads to our website and enhance our search engine optimization (SEO). To start, we will use Facebook, Twitter, and Instagram. I already have a LinkedIn page and will use that page for clients who want to connect via LinkedIn. In the future, we will look to expand to Pinterest as it could be of use for clients who want to see samples of our work and where we draw our inspiration. As a new business, money will be tight which is why we plan on utilizing social media as much as possible. If used correctly, it will draw in new business and create awareness about our business. Public Relations - 17 - Public relations efforts are an important part of any business, especially a new and growing one. We plan to send out news releases and backgrounders to the two major newspapers in Southwest Florida – The News Press and Naples Daily News. We will include information about the business, grand opening events and grand opening specials. We also plan on reaching out to Eagle News, the student newspaper at Florida Gulf Coast University, because they often feature articles about recent graduates and their business endeavors. Advertising and Marketing In addition to sending out news releases to local newspapers, we also plan on placing advertisements in those newspapers or on the newspaper’s website. For The News Press and Naples Daily News, advertising in the paper may not be the best route to take since readership is decreasing, but it would be a good way to reach our customers that are over 36 years-old since they’re more likely to read the newspaper than those under 36. For Eagle News, however, placing an ad in their paper would be logical and worth the money since readership is fairly high and it isn’t too cluttered with ads. From past experience, students do pay attention to the ads in Eagle News, and their prices are reasonable. We also plan on purchasing Internet ads such as those that appear on Facebook. Even though Facebook is cluttered in terms of advertisements, they’re still visible. People look at them even if they don’t want to, and if it draws their attention enough, they’ll click on it. We also plan on utilizing other websites besides Facebook. All Internet advertisements would take them to our website. We also plan on purchasing business cards and postcards that will have information about our business. The business cards will have basic contact information and the postcards will have more detailed information about our services. We will hand these out at events, after a photo shoot and when we meet people who are interested in our services. We will use VistaPrint for all marketing materials Other Joining professional organizations is an important part of any new business. Within our first year of business, we plan on joining Florida Professional Photographers (FPP). As a member of FPP, we are able to advertise on their page and will be listed in their directory. As a member, we will have the opportunity to attend various photography seminars and classes, and this will give us the opportunity to network with other photographers. Even though these photographers are our competition, it’s important to develop relationships with other photographers because they could potentially recommend us for a service that they don’t offer. Also, they will be able to give us advice on how to survive in the business as well as give us other photography tips. Networking will give us the opportunity to keep up with growing trends and to keep up-to-date with what’s going on in the community. In addition to joining professional organizations, a great tool for generating awareness and new business is Groupon. According to Groupon’s website, creating a Groupon deal for - 18 - your business is a great way to get great customers, and 91% of daily deal customers will return or plan to conduct business with the merchant again. This would be a great way to increase repeat business while creating awareness about our company. Potential Groupon deals include: $69 for a 1-hour in-studio boudoir session with 8 digital images of your choosing and a glass of champagne $75 for a 1-hour portrait shoot (in-studio or on-location) with 10 digital images of your choosing $100 for a 90-minute family portrait session (in-studio or on-location) with 15 digital images of your choosing In addition to sending news releases to and placing advertisements in FGCU’s student newspaper, we believe it’s also important to reach out to the university and engage with students. We plan on reaching out to FGCU to speak in photography classes, sponsor various campus events and engage with students as much as possible. As an alumna of FGCU, I know how valuable relationships with students can be. When college students look to get portraits done, they look for someone who they know and trust as well as someone who is affordable. By developing relationships with college students, they are more likely to choose your services when they need them. We also plan on reaching out to other local colleges and universities such as Edison State College, Southwest Florida College and Lee County High Tech Central. E. Marketing Evaluation The effectiveness of our communication efforts will be measured in a variety of ways. For social media, we will conduct monthly analytics report to measure how effective our pages are. For example, for Facebook we would measure new likes/fans, the number of user likes, the number of user posts, the number of user comments, how many active users visited the page and the number of post views. For Twitter we would measure the number of followers, how many times we were put on a user’s list, the number of mentions, the number of retweets and the number of conversations we engaged in throughout the month. For Instagram, we would measure the number of likes each photo got and the number of comments posted on pictures. For Pinterest, we would measure the number of re-pins. Effectiveness of traditional public relations efforts, such as news releases, can be measured by seeing how many times the news released was published online and in print. Measuring the effectiveness of advertisements and marketing materials is more difficult. Not only would we look at where our advertisements were published, but also we would look at how effective they are at generating business. At the conclusion of a shoot, we plan on asking our customers how they heard about us. If they say they heard about us through an advertisement or postcard, then we know that they are working. On the other hand, if after a year only a handful of people mention these outlets, it may be a good time for us to reevaluate our marketing strategy. Measuring the effectiveness of Groupon deals is simple. All we have to do is look at how many Groupons were sold online as well as how many are redeemed at our studio. It’s safe - 19 - to anticipate that 95-100% of the people who purchased a Groupon will redeem it since they already paid for the shoot ahead of time. Using these strategies will help us to measure our goal of increasing awareness of Christina Bockisch Photography. Measuring our other two goals – to generate a client list of 75 people within the first six months and to book seven sessions per week – is much easier. For building our client list, we need to make sure we get the contact information of everyone who books a shoot with us. We also need to make sure we’re keeping an updated list and that we check on it every week. It’s equally important that we keep track of all of the shoots we book within a week and that we don’t double book or book shoots too close together. Being a new business, we know mistakes are going to happen, but we want to do our best to minimize the mistakes so that customers have a great experience and come back again. After a customer goes through the entire process – photo shoot, proofing and receiving images – we will also provide customers with a short questionnaire to rate our performance. This will help us see how well we’re doing in the customer service department, and it will also help us learn where we need to make improvements. The photography market in Southwest Florida is competitive, and if we don’t keep our customers happy, word will get out. By having customers fill out these questionnaires, we can make changes along the way instead of finding out when it’s too late. IV. Financial Plan and Documents A. Summary of Financial Needs Due to the high costs of starting a photography studio, we anticipate in borrowing money to help fund start up costs. We plan on borrowing $15,000 that will cover the costs of - 20 - photography equipment and office costs and expect to have the loan paid off within five years. The cost of buying new high-end photography equipment used in a studio is expensive but is best for the business in the long run. Other office costs, such as computers and software, also add to the high costs of a studio. The owner will fund the remaining costs of starting the photography studio with personal investment money. B. Pro Forma Statements See pages 19-21 for the following pro forma statements: cash to be paid out worksheet, sources of cash worksheet and a two-year income projection. Cash to be Paid Out Worksheet - 21 - Sources of Cash Worksheet - 22 - Two-Year Income Projection - 23 - - 24 - V. Supporting Documents The following supporting documents can be found in this section: Postcard Business card Pricing sheet Newspaper advertisement – Eagle News - 25 -