TLC Monthly Webinar for Tutor
Coordinators
February 16, 2016
10:00am – 11:00am
Tutor and Learner Motivation and Retention
Agenda
• Updates
•
•
•
•
TLC ~ Outstanding Tutor Award nominations
PAACE ~ Outstanding Adult Educator nominations
Tutor Coordinator session at PAACE conference
Tutor conference
• Date ~ Monday, May 23, 2016, Penn Stater
• Proposals
• Registration and fee
• Tutor and Learner Motivation and Retention
• Sharing
• Next webinar
• March 15, 2016, 10:00 – 11:00 am
• Careers and Low-level Learners
Pennsylvania Professional Development System
Adult
Motivation and Retention
Tutors and Learners
Pennsylvania Professional Development System
It is all about …
Pennsylvania Professional Development System
Relationships!!!!
Pennsylvania Professional Development System
Support
Learner
and
Communication
Tutor
builds a
Relationship
Feeling of
community
Feeling of
significance
Sense of
belonging
Pennsylvania Professional Development System
Support
• Orientation
Learner
• Self-confidence
• Social disapproval
• Situational barriers
• Negative attitudes
• Low personal priority
Feeling of
community
• Ongoing training, workshops
• Learner-centered resources and
materials
• Contact person
• Networking time
•
•
•
•
•
•
•
•
Formal or informal
Educational
Social
Build community
Monthly, quarterly, etc.
Book club
Coffee club
Potluck meals
Tutor
• Learner-centered
materials
Feeling of
significance
• Preparation and organization
• Variety
Pennsylvania Professional Development System
Sense of
belonging
Communication
Learner
• Clear, concrete
guidance
• Central contact person
• Clear expectations
• Regular contact
Feeling of
community
• Personal
communications
• Reliable “go-to”
person
Feeling of
significance
Sense of
belonging
Pennsylvania Professional Development System
Tutor
Relationship
• Welcoming environment
Learner
• No judgment
• Encouraging attitude
• Expectation of success
• Professional
Tutor
• Respectful
• Common goals
• Tutor and program
• Learner and tutor
• Personal
communications
• Ensure success
• Support
• Expectations
• Appreciation
Feeling of
significance
• Recognition
• Praise
Feeling of
community
Sense of
belonging
Pennsylvania Professional Development System
Adult Learners
Pennsylvania Professional Development System
Strategies for Retaining
Adult Students: The
Educationally
Disadvantaged. ERIC Digest
No. 76
(1988)
Pennsylvania Professional Development System
Five Deterrence Factors
• Low self-confidence
• Social disapproval
• Situational barriers
• Negative attitudes
• Low personal priority
Pennsylvania Professional Development System
Five Deterrence Factors
• Low self-confidence
• Orientation
• Assessment of ability, self-esteem, learning style, motivations
and values
Pennsylvania Professional Development System
Five Deterrence Factors
• Low self-confidence
• Orientation
• Assessment of ability, self-esteem, learning style, motivations
and values
• Realistic goals and expectations
Pennsylvania Professional Development System
Five Deterrence Factors
• Social disapproval
• Emphasize social aspects
• Provide opportunities for academic and social integration
Pennsylvania Professional Development System
Five Deterrence Factors
• Situational barriers
• Address issues such as child care, transportation, etc.
Pennsylvania Professional Development System
Five Deterrence Factors
• Negative attitudes
• Share success stories
• Have successful students and tutors reach out
• Emphasize difference between adult basic education and
regular school
Pennsylvania Professional Development System
Five Deterrence Factors
• Low personal priority
• Focus on meeting individual, personal goals
Pennsylvania Professional Development System
Successful Programs
• (AZ) Learner generated newsletter – shared
statewide
• (MO) Personal contact emphasizing flexible
schedule, individualized instruction, etc.
Key factor
“A common thread in much of the literature
discussed here is the instructor as a key factor in
retention.”
Pennsylvania Professional Development System
Pennsylvania Professional Development System
“… ongoing recognition of the
volunteer's contribution is
critical to sustaining their
involvement.”
“… you have to motivate them
with respect and praise.”
Pennsylvania Professional Development System
“… Regular investment in
building the knowledge and skill
base of the volunteer help keep
them engaged and effective.”
Pennsylvania Professional Development System
Suggestions from Peers
What do you wish you had known?
Pennsylvania Professional Development System
From Veteran TCs to New TCs
Pennsylvania Professional Development System
From Veteran TCs to New TCs
• Build relationships
• Ask…
Pennsylvania Professional Development System
“Can you do this?”
From Veteran TCs to New TCs
• Build relationships
• “Can you do this?”
Pennsylvania Professional Development System
From Veteran TCs to New TCs
• Build relationships
• “Can you do this?”
• “Thank you”, “Thank you”, “Thank you”
Pennsylvania Professional Development System
From Veteran TCs to New TCs
• Build relationships
• “Can you do this?”
• “Thank you”, “Thank you”, “Thank you”
• Positive marketing
Pennsylvania Professional Development System
From Veteran TCs to New TCs
• Build relationships
• “Can you do this?”
• “Thank you”, “Thank you”, “Thank you”
• Positive marketing
• Good matches
Pennsylvania Professional Development System
Sharing
Pennsylvania Professional Development System
Your Turn
What works for you?
What are your successes?
What are your challenges?
Pennsylvania Professional Development System
Sharing
• Each webinar will allow time to share successes
and challenges.
• What are your successes?
• What are your challenges?
• How can you support each other?
• What support can TLC provide you?
Pennsylvania Professional Development System
Resources
• How to Get the Best from Your Volunteer Work Force, Charity Village,
Canadian Fundraiser, February 15, 1995
• Strategies for Retaining Adult Students; The Educationally Disadvantaged.
ERIC Digest No. 76., http://www.ericdigests.org/pre-929/adult.htm
• Sustaining Volunteers; Recruiting, Guiding, Motivating and Retaining the
Lifeblood of the Organization for Continued Success in Lighthouse
Preservation by Jeri Baron Feltner and Dr. Charles E. Feltner, DeTour Reef
Light Preservation Society. Great Lakes, Great Lights: Sustainability for a
Successful Future Michigan Lighthouse Alliance, Great Lakes Lighthouse
Conference, Traverse City, MI, May 22, 2014, http://drlps.com/wpcontent/uploads/2013/08/SUSTAINING-VOLUNTEERS-PRES-HANDOUT-520-2014.pdf
• Volunteering and Civic Life in America 2015,
https://www.volunteeringinamerica.gov/
Pennsylvania Professional Development System
Thank you!
Next Tutor Coordinator Webinar:
March 15, 2016, 10:00 – 11:00 am
Careers and Low-level Learners
https://www.volunteeringinamerica.gov/
Pennsylvania Professional Development System
https://www.volunteeringinamerica.gov/
Pennsylvania Professional Development System