Managing the public’s
rights to government
information
Agency Module 2a
Instructions for using this package
1.
It is expected the Agency Module 1 – GIPA introduction will have been
will have been completed prior to participating in this module.
2.
To make best use of this e-package, view it in slide show mode.
3.
At times there will be extra text or examples shown by highlighted and
underlined text. Just click your mouse on the underlined word to see the
extra information that is of interest to you. Then click on return < to go
back to the original slide.
4.
There will be review questions to consider throughout the package and a
quiz at the end.
5.
If your staff do not have access to the Internet, you may save and post
this package to your own intranet with appropriate acknowledgement to
the Information Commissioner.
Purpose
This module has been designed to provide specific,
practical information and support for agencies to meet
the new rights to information requirements of the
GIPA Act.
The GIPA Act is designed to meet community
expectations for more open and transparent
government.
Topics covered
1. Open access information or mandatory release
2. Proactive release of information
3. Informal requests for information
4. Formal access applications
5. Identity protection & privacy issues
6. Reviewable decisions and rights of review
7. Protections and offences under the GIPA Act
8. Tools to assist and where to from here
9. Quiz
For further information on contracts see Agency Module 2b and for
specific information for local government see Agency Module 2c
Section 1
Open access information or
mandatory release
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What is open access information?
The GIPA Act requires proactive information
disclosure by all NSW government agencies.
Open access information is the information that
agencies must publish and make otherwise publicly
available either free of charge or at the lowest
reasonable cost to the agency.
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What does open access mean for you?
The GIPA Act:
• Sets out what information has to be published and
maintained on your website (called ‘mandatory
proactive release of open access information’), and
• Authorises you to proactively release (i.e. make
publicly available) other government information
unless there is an overriding public interest against
disclosure of this information.
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What the legislation says about open
access information
Section 18 of the GIPA Act lists the open access information that
all agencies, including local councils, must publish.
• Your policy documents (e.g. those that affect the rights, privileges or
obligations of the public – s23)
•
•
•
•
An agency information guide
A register of contracts (e-learning module 2b covers more on
contracts)
A disclosure log
A record of information you have not disclosed because of an
overriding public interest against disclosure (the nature of the
information and reasons not disclosed)
•
Any documents about your agency tabled in Parliament (your
annual report, and other reports )
Here is an example of how this open access information might
look on your website.
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What the legislation says about open
access information
Section 6 requires all agencies (including local
councils) to have their open access information
publicly available on their website unless this would
impose an unreasonable additional cost on the
agency.
If this is the case, you must make sure the information
is freely available in some other format. You may
charge for open access information, as long as it is
available for free in at least one format.
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Review question
What other formats, beyond your website, might your
open access information be made freely available to the
public?
Review your ideas here!
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Practical things you can think about & do
•
Establish a website and/or have new link/page on your website for “Open
Access Information”
•
Review the information you already make publicly available
•
Review what sort of information you are regularly asked for (might be useful
to see if you can proactively release this in some format) and establish a
proactive release plan
•
Set up a review timetable and process – e.g. you have six months to adopt
your agency information guide from date of commencement of the Act and
your agency information guide is to be reviewed and updated at least every
12 months
•
Remember to keep the information on your website current and accessible
e.g. include a contents section, archive material periodically (but make sure
you can easily retrieve it).
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Tools to assist
IPC web resources:
•
Good Practice for Creating Agency Information Guides
knowledge update
•
Optional “Right to Information Web Button” for your webpage to help make
your open access information easy to find (contact IPC directly for copy)
•
Good practice for disclosure logs
knowledge update
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Section 2
Proactive release of information
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What is proactive release of information?
• Proactive release of government information is a
key principle of the GIPA Act. Section 7(1) of the
GIPA Act authorises agencies, including local
councils, to make any government information
held by the agency publicly available unless there
is an overriding public interest against disclosure
of the information.
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How to be proactive in releasing
government information
 Consider what information (in addition to policy documents
and other information required to be released as open
access information) may be released
 Consider removing those parts of the information for which
there may be an overriding public interest against disclosure
and release the remainder – Section 7 (4)
 Review all newly created information with a view to
considering whether this information should be proactively
released on your website, or available by some other means
 Have an established internal process to authorise this.
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How to be proactive in releasing
government information continued
 Every 12 months, review and identify the kinds of information
that should (in the public interest) be made available without
imposing unreasonable additional costs.
 Ensure all staff have completed the Agency Module 1 – GIPA
introduction (If your staff do not have access to the Internet,
you may save and post this package to your own intranet
with appropriate acknowledgement to the Office of the
Information Commissioner) and are familiar with the Public
Interest Test.
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Remember the public interest test
The public interest test involves three steps:
1. Identifying the relevant public interest factors for disclosure
2. Identifying any relevant public interest factors against
disclosure
3. Assessing whether the public interest against disclosure
outweighs the public interest in favour of disclosure
There is a presumption in favour of the disclosure of
government information unless there is an overriding public
interest against disclosure (Section 5).
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Public interest factors for disclosure
There are no limits to the number and type of Public interest
factors in favour of disclosure. Examples may include:
• Promoting open discussion of public affairs, making
government more accountable or contributing to discussion
on issues of public importance
• Helping the public learn more about how agencies work
and especially their policies and practices for dealing with
members of the public
• Monitoring how public monies are spent by government
• The information is personal information of the person who
is asking for it
• Showing where an agency or a member of an agency has
engaged in misconduct or negligent, improper or unlawful
conduct.
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Review question
“We have been collecting data on how many complaints
about noise and other disturbances have been received
about the hotels and registered clubs in our local
government area. Are we required to release this?”
What would you think about, if you were the relevant agency, in deciding
whether, and how, to release this information?
Review your ideas here!
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Practical things you can think about & do!
• Regularly identify information your agency holds that can be
proactively released
• Where you can’t publish information on your website, use the
website to say what information is available, how it can be
accessed and who to contact to obtain access
• If you can’t release government information for free, list the
estimated costs for release of information and make this
available on your web
• Maintain a record of information released in response to
informal requests and look at proactively releasing it
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Section 3
Informal requests for information
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What is an informal request?
•
An informal request for release of information includes what you do
every day when you provide information over the telephone, or at
the counter, or by email, and so on without requiring the person
asking for the information to complete a formal application form
•
It could also be a one-off request for particular information that
needs a specifically authorised person to release
•
The GIPA Act encourages agencies to release more information in
this way with a formal access application being considered only as
a last resort
•
The kind of information you are most likely to consider disclosing in
response to an informal request includes routine information,
personal information of the individual request it, and small amounts
of information that is easy for you to locate and provide.
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What sort of information can be released
in response to an informal request?
• Any government information can be released unless there is
an overriding public interest against disclosure (Section 8(1)
of the GIPA Act). You therefore have to consider the public
interest test in dealing with an informal request for
information
• Where information has not already been released and there
is no overriding public interest against disclosure, you are
encouraged to release it informally
• Where there is an overriding public interest against
disclosure, consider whether this could be addressed by
deleting parts of the information and then releasing it
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What else do I need to think about in
providing informal access to information?
•
Remember you can facilitate release of information by deleting certain parts
of the document, if including the information would have meant there was an
overriding public interest against disclosure (Section 8(5) of the GIPA Act)
•
You can impose conditions on the release of the information (you can not do
this with a formal request)
•
You cannot charge for informal access to information
•
You can release the information in whatever form you chose
•
You do not have to agree to an informal request (but if you say no the
person still has a right to a formal access application)
•
Check that you are authorised by the principal officer of your agency to
release information informally.
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At what point might a formal access
application become necessary?
• The request covers so much information, it will
take significant resources to provide the
information
• The request is about access to sensitive
information
• You need to consult third parties before you could
consider releasing the information
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Review question
“Someone has contacted me asking for some information that
isn’t up on our website. It’s not required open access
information and I’m pretty busy. Can I just ask them to send in a
formal access application before giving them the information?”
What would you think about before suggesting someone make a formal
access application? What do you need to consider or do before releasing
information informally?
Review your ideas here!
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Things to consider before suggesting
someone make a formal access application
• Check whether the information is already publicly available
• Is the request for the person’s own personal information?
• Is it easy to find and release?
(These might be reasons to release informally)
• Is there likely to be an overriding public interest against
disclosure?
• Is it likely to require significant resources to deal with it?
• Have you provided this information previously to the person
• Will 3rd parties have to be consulted?
(These might be reasons why the formal access application
would be likely to be requested)
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Review question
You are approached by a person wanting access to reports
prepared earlier by your agency on the possible future use of
a community space. Other parties have contributed
information to these reports, including their business
information, and you are not certain you still have current
contact details for these third parties.
What would you think about in deciding whether to release this information,
and if so, in what format?
Review your ideas here!
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Tools to assist
IPC web resources
• Informal release of information
knowledge update
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Section 4
Formal access applications
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Dealing with a formal access application
Agencies need to have staff with the delegated authority to deal
with formal access applications. These people may be known as
Right to Information Officers, or be in positions assigned
responsibility to deal with requests for information.
The IPC issues guidance to Right to Information Officers,
including templates, to assist them in this role.
Other staff may need to assist the Right to Information Officer in
responding to a request for information. This could involve
searching for and collating information.
An agency must first decide whether the formal access
application is valid or not (Section 51 of the GIPA Act).
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How to tell if a formal access
application is valid?
To be valid, a formal application for access to
government information must:
• Be in writing
• State that it is made under the Government
Information (Public Access) Act 2009 (NSW) or
GIPA Act
• Give an Australian postal address for return
correspondence
• Provide enough detail for the agency to identify
what information the applicant wants
• Enclose the application fee of $30
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What do we do if the application is
not valid?
An agency has up to five working days from the day they receive
the application to consider it and let the applicant know whether
it is valid or not.
If the application is valid, the applicant must be told the date by
which you must make a decision about their application.
If it is not valid, you must tell the applicant why and give them
reasonable assistance to make a valid application.
See under templates on the IPC website for examples of
precedent documents you can use.
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What do we have to do with
the application?
If the formal access application is valid, you need to take steps
to see if your agency has the information requested. The
agency must make a reasonable search for the information. If
you don’t hold the information, the application may need to be
transferred to another agency.
You may also need to talk to other people, businesses or
government bodies to find the information.
You need to make a decision about whether to give access to
the information or not using the public interest test.
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What time frames do we have
to handle the application?
You must tell the applicant within 20 working days of
the agency receiving the application, what the
decision is, unless the applicant has agreed to
extend this time. If you need to consult with a third
party or retrieve records from archives, you can
extend this time by between 10 and15 days.
What if we don’t handle the application in time?
What do we do if the application is not for us but
another government agency?
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Can we charge beyond the $30 application
fee for handling formal access applications?
You can charge processing costs for handling a formal request
for information. You must tell the applicant about the charges
when you tell them of the decision to provide access to the
information.
Processing fees of $30 per hour may be charged to cover the
time needed to deal with the application. The $30 application fee
counts towards first hour of the processing.
If the applicant’s request is for access to their own personal
information the first 20 hours of processing time are to be free.
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Fee for handling formal access
applications (continued)
1. You may ask the applicant to pay up to 50% of the anticipated
processing charge before you start the work.
2. You have to ask for this in writing and give the applicant at least four
weeks to pay. The 20 day time period for making a decision stops
running while you are waiting for the deposit.
3. If the applicant does not pay this advance deposit, you can refuse to
deal further with the formal application as long as you tell the applicant.
4. You must give a refund of any advance deposit that exceeds the actual
processing charge for dealing with the application.
5. If you do not respond to the application within time, you must refund of
any advance deposit.
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What if the applicant says they
cannot pay?
An agency must give a 50% reduction in the
processing fee if the applicant can show they will
experience financial hardship or if the application is of
special benefit to the public generally (e.g. from a
public interest group).
Agencies also have a general discretion to waive or
reduce fees and charges in any situation they
consider appropriate.
A fee reduction example
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Does a transfer impact on timeframes
and costs?
• The original agency keeps the fee but can not levy any
processing charges
• The new agency cannot charge an application fee but can
charge for the costs of processing the application
• The original agency has up to 10 working days from the date
the application is received to initiate a transfer of the request
to another agency
• The date the new agency receives the transferred application
is now considered as the date the application was made.
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What are reasons we might refuse a
formal access application?
Under the GIPA Act, people have a right to any information
they request through a formal access application, unless
there is an overriding public interest against disclosure.
The only other reasons an agency may refuse to deal with
the whole application, or a part of the application, is if:
• Dealing with it would use an unreasonable and
substantial amount of your agency’s resources (and then
you must give the applicant the opportunity to amend
their request)
• Your agency doesn’t hold the information
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What are reasons we might refuse a
formal access application? (cont’d)
• The applicant has already made an application for the same
information before and there are no reasonable reasons why
your agency would make a different decision this time
• The information is already available to the applicant
• The applicant has failed to pay the advance deposit.
This is set out in sections 58-60 of the GIPA Act.
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Review question
“What does reasonable search or unreasonable diversion of
resources mean?”
Is this anything in the GIPA Act to guide you?
What factors would affect your decision?
Review your ideas here!
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Are there any reasons we can’t use to
refuse a formal access application?
Agencies may not refuse an application because
disclosure of the information:
• Will cause embarrassment to or loss of confidence
in the government
• May be misinterpreted or misunderstood.
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Is any government information
excluded from release?
The need for government agencies to weigh up the public interest
considerations for release with the public interest considerations
against release of government information applies in most
circumstances.
In the case of some specific information detailed in Schedule 1 to
the GIPA Act it is presumed that there will always be an overriding
public interest against disclosure under the GIPA Act. However
depending on the circumstances, the information may still be
available under other laws.
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It is presumed some information
will not be released
Some information in these categories cannot be released:
1. Overriding secrecy laws
2. Cabinet information
3. Executive Council Information
4. Contempt (e.g. of Court or Parliament)
5. Legal Professional Privilege (unless waived)
6. Excluded information
7. Law enforcement and public safety
8. Transport safety
9. Adoption
10. Some reports regarding the care and protection of
children
11. The Registers of Interest kept under the Ministerial Code
of Conduct
12. Aboriginal and environmental heritage.
Is any government information excluded
from release (cont’d)
Information relating to specific functions of particular
agencies is listed in Schedule 2 to the GIPA Act as
excluded information.
A formal access application cannot be made for this
excluded information.
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In what ways can we grant access?
If the formal access application is approved, you need to provide
the applicant with either a copy of the information requested or
give a reasonable opportunity for them to come to your
premises and inspect the information.
Under Section 72, the applicant may specify the way they want
to access the information and, if so, you agency should do what
you reasonably can to provide this, unless:
1. Would interfere with unreasonably with the operations of the
agency or incur unreasonable costs
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In what ways can we grant access (cont’d)
2. Would be detrimental to proper preservation of the record;
3. Would infringe copyright; or
4. There is an overriding public interest against disclosure
The applicant has up to six months to take up their rights to
access the information.
Decisions regarding how to provide access to information are
reviewable.
You cannot put conditions on how the applicant uses information
gained through a formal access application.
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Should we release information granted access
under a formal access application to anyone else?
It is possible.
Your agency should think about whether the information may be
of interest to other members of the public, and if so, record it in
the “disclosure log” on your website so other people can
access it also.
The disclosure log should not reveal any personal information.
However, the person who made the formal access application
can object to the information being recorded on the disclosure
log if, for example, they believe it will disclose personal or
business information.
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Tools to assist
1. There are various templates available on the IPC website.
2. Role of the Right to Information Officer knowledge update
3. The IPC has developed an online case management &
reporting system to assist with processing access
applications and recording data for reporting purposes. We
encourage agencies to use this.
You should contact the IPC directly on 1800 IPC NSW
(1800 472 769) or email IPC ipcinfo@ipc.nsw.gov.au to gain
access to this tool.
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Practical things you can think about & do!
• Document the searches you carry out for access
applications as this will help you prepare for and
respond to any internal or external reviews. (The
file running sheet available under templates for
agencies on IPC’s website may assist here)
• Develop your own pro forma application form (feel
free to use the template available on IPC’s
website) that clearly states what is required to
make an application valid and includes your
relevant contact details for right to information
requests
Review question
You are a local council. You receive a formal access
application asking, under the GIPA Act, for all information
held on trees in your council area. The $30 application fee and
a return address are provided.
Is this a valid application? How would you respond?
Review your ideas here!
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Section 5
Identity protection and privacy issues
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How does the GIPA Act define ‘personal
information’?
Government agencies may hold information about
people that can identify them.
Personal information is:
“information or an opinion…about an individual
(whether living or dead) whose identity is
apparent or can reasonable be ascertained
from the information or the opinion.”
GIPA Act, Sch 4 [1]
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Is my own identity in agency documents
considered as personal information?
The definition of personal information in the GIPA
Act does not include “information about an
individual (comprising the individual’s name and
non-personal contact details) that reveals nothing
more than the fact that the person was engaged in
the exercise of public functions.”
GIPA Act, Sch 4, [3] (b)
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What other legislation applies to protecting
people’s identity and personal information?
The Privacy and Personal Information Protection Act protects
personal information and the Health Records Information &
Privacy Act protects information about a person’s health and
medical records.
See the IPC website for more information www.ipc.nsw.gov.au
For staff of local government agencies, Section 739 of the Local
Government Act, sets out provisions for the protection of privacy.
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How do I ensure I protect a person’s
privacy? When is consultation necessary?
Before disclosing information, you must think about whether the
person involved would be likely to be concerned about the
release of the information, and weigh up the public interest
concerns for and against release. You may remove any personal
information from the document before releasing it. If an
individual’s personal information is removed, then you do not
need to consult them.
If your agency does not remove an individual’s personal
information and the information is not otherwise public, and the
person would be likely to be concerned, you must:
• Consult with the individual and take into account any
objections they have before releasing the information.
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How do I ensure I protect a person’s privacy?
When is consultation necessary continued?
If your agency decides to release the information
anyway, you must:
1. Tell the individual about it first and provide time
for them to seek a review of your decision (20
days)
2. Not release the information until the person’s
review rights have been exhausted, or the time
period to seek a review has expired.
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What about people’s business information?
The same applies as for personal information.
If a formal access application covers someone’s
business information, your agency must consult the
relevant person or business to see whether there are
any objections to the information being released. Any
objections must relate to one of more of the limited
public interest factors against disclosure.
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What about people’s business
information (cont’d)
You cannot release the information if the public
interest reasons against disclosure outweigh the
public interest reasons for disclosure.
If you decide to release the business information, and
the relevant person or business still has objections,
they have a right to have this decision reviewed. The
information cannot be released until these review
rights have been exhausted or the time period to
seek a review has expired.
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Things to remember, & remind your staff!
!
Draft versions of documents and all materials controlled and saved in
your agency systems may be accessible to the public.
!
The content of emails, network drives (including personal drives) are
information and therefore subject to public release.
!
What you do in your role as a public official is not considered as
personal information. This means your name is accessible information
(but not your personal contact details).
!
If the information being requested contains the personal information of
another party, then you must either remove that information, or consult
with the third party and use their views to help you weigh up the public
interest considerations for and against release of the information.
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Review question
“I have a formal access application for information about a third
person, what do I need to do?”
What would you think, and/or do, before deciding whether to release this
information?
Review your ideas here!
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Section 6
Reviewable decisions and
rights of review
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What kinds of decisions are reviewable?
Anyone has a right to request a review of a decision
regarding the release of government information. A
range of reviewable agency decisions is set out in the
GIPA Act (Part 5, Division 1).
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What are the rights of review?
There are a number of review rights under the GIPA Act.
If you refuse someone access to information, they can seek a number
of options:
1. An Internal Review
2. A Review by the Information Commissioner
3. A Review by the NSW Civil and Administrative Tribunal
If the person seeking the review was the applicant for access to the
information, they can choose which review option to take. If the person
seeking the review was not the applicant, for example, a third party
whose information will be released, they must seek an internal review
first.
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Review by the NSW Civil and
Administrative Tribunal (NCAT)
If the person is not satisfied by the decision of the Information
Commissioner or the internal review, or does not want either
option, they ask the NSW Civil and Administrative Tribunal
(NCAT) to review the decision.
If the Information Commissioner has already reviewed the
decision, the person has four weeks from being told of the
Information Commissioner’s recommendation to apply to the
NCAT. If the person has chosen not to have a review by the
Information Commissioner, they have eight weeks from being
told of the agency’s decision to seek a review by the NCAT.
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What must we do with a request for an
internal review?
An agency must acknowledge receipt of an
application for an internal review within 5 working
days of receiving it.
An officer not less senior than the person who made
the original decision must carry out the review.
The agency must decide the internal review within
15 working days of receiving the application
(this can be extended by a further 10 days if the
agency has to consult with third parties, or by
agreement with the applicant)
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Review question
“I think applicants need to pay a fee when requesting an internal review
on a formal access application decision. I don’t know what the fee is. I
have someone whose formal access application was deemed to have been
refused because we didn’t decide whether to release the information or
not within required the time period. What do I charge?”
What do you think? How would you check?
Review your ideas here!
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Section 7
Protections and offences
under the GIPA Act
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What are the protections for staff who
make decisions under the GIPA Act?
There are protections in the GIPA Act (Part 6, Division 1,
sections 113-115) for the person making decisions permitted or
required by the Act if the decisions are made in good faith.
These protections include:
• Protection against actions for defamation or breach of
confidence
• Protection in respect of certain criminal actions
• No action for personal liability
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What offences are there under the GIPA Act?
Sections 116-120 outline actions that are considered offences
under the GIPA Act and the maximum penalty that may apply.
You may not:
• Make a reviewable decision on an access application that
you know to be unlawful
• Direct an officer of your agency to act in a manner or make a
decision in relation to an access application that you know to
be unlawful
• Improperly influence a decision on an access application
• Knowingly mislead or deceive an officer for the purposes of
unlawfully obtaining access to government information
• Conceal or destroy government information (including by
altering records) for the purpose of preventing the disclosure
of the information.
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Section 8
Tools to assist &
where to from here!
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A summary of what’s new!
• There are four ways to access government information, only
one way requires a formal application (sections 6-9)
• There is a presumption in favour of disclosure of all
government information unless there is an overriding public
interest against disclosure (section 5)
• There is a public interest test that helps you weigh up and
decide if there is an overriding public interest against
disclosure (section 13)
• Agencies have to publish certain information as open access
information.
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What’s available to assist you?
A number of tools and other resources available on the IPC website
have been referred to throughout this e-package.
Have a look at the IPC website (www.ipc.nsw.gov.au) for further
information and resources. This website is regularly updated.
or call on 1800 IPC NSW (1800 472 769)
or visit us during business hours at Level 11, 1 Castlereagh St, Sydney
or email our general enquiries section at ipcinfo@ipc.nsw.gov.au.
AND complete Agency Module 2b – The contract register & contract
disclosures
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What is the role of the Information and
Privacy Commission NSW (IPC)?
Our role under the GIPA Act is to:
•
•
•
•
Promote public awareness of the new right to
information system
Provide information, advice, assistance and training
to agencies and the general public
Issue guidelines to assist agencies and the public on
various matters
Monitor agencies’ compliance with the GIPA Act.
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How to check if you are compliant?
Refer to the resources on IPC's website:
• GIPA Compliance Resources
These resources are designed to assist you with
understanding the processes and practices for complying
with the GIPA Act.
References are made to relevant sections of the
legislation and practical tips and flowcharts are also
included
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Quiz
1. Your agency has its own discretion to waive,
reduce or refund any fee or charge payable or
paid under the GIPA Act if you think appropriate?
True or False
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Response to quiz question 1
Answer: True
Section 127 covers the waiver, reduction or refund of
fees and charges
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Quiz
2. All information released under a formal access
application must be published on the disclosure
log?
True or False
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Response quiz question 2
Answer: False
After information has been released under a formal
access application, consider if the information would
be of public interest and if so, publish in the
disclosure log (after the review period for the
application has ended).
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Quiz
3. Your agency has the authority to proactively
release information unless it is excluded
information or there is an overriding public
interest against disclosure
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Response quiz question 3
Answer: True
Section 7 of the GIPA Act provides for proactive
release of information.
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Quiz
4. Which of the following is NOT a possible reason for
refusing a formal access application:
a) The applicant has failed to pay their
advance deposit
b) Dealing with it would be an unreasonable
and substantial diversion of your resources
c) Releasing the information would cause
embarrassment to your agency
d) The applicant has already made the same
application to you previously.
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Response quiz question 4
Answer: C
Releasing the information would cause
embarrassment to your agency is not a reason to
refuse a formal access application
Section 60 outlines the reasons why an agency may
refuse to deal with an access application.
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Quiz
5. You would need to ask someone to make a formal
access application when:
a) You know your agency does not hold the
information requested
b) Providing the information requested would
require consultation with a third party
c) You are not interested in responding directly
to the person asking for the information
d) You would like to make $30 for your agency.
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Response quiz question 5
Answer: b
If you need to consult third parties before you can
consider releasing information, it may be appropriate
to seek a formal access application.
The other options are not appropriate reasons for
requiring a formal application.
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Feedback
Thank you for completing this e-learning package. We welcome
your feedback. Our resources will continue to be tailored to
respond to issues and needs identified through this feedback.
If you would like to tell us what you thought of this e-learning
exploring the responsibilities of government agencies under the
new rights to government information legislation, please ring the
IPC on 1800 IPC NSW (1800 472 769) or email us on
ipcinfo@ipc.nsw.gov.au.
Or open and save this evaluation form. After you have
completed it, please email it back to us as an attachment to:
ipcinfo@ipc.nsw.gov.au.
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