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Precision Placement
ESTABLISHED IN 1980
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About Us and Our History
Precision Placement is a leader in the recruiting and staffing industry. We have more than
35 years in the industry, we have developed the skills to find the optimal fit between a
candidates and employers.
Precision Placement was founded in 1980 to service the recruiting and staffing needs for
multi-business firms. Due to our success, we have expanded our recruiting services to
many industries.
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Our Company Model and Locations
Precision Placement is one of the largest recruiting companies in the United States. We are
the bridge between companies and qualified candidates. Our expertise in different
industries makes our staff highly qualified to bring great people and great firms together
for the benefit of everyone.
We are located in the United States, London, Hong Kong, and Paris. Our locations provide
international services that are key for expanding companies and interested candidates.
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Enterprise
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Company Overview and History
Founded in 1957, Enterprise Rent-A-Car is an internationally recognized brand with more
than 7,000 neighborhood and airport locations throughout North America and Europe.
Through tremendous leadership and the entrepreneurial spirit of our employees,
Enterprise is the largest car rental brand in North America, well-known for its great rates,
award-winning customer service and picking up local car rental customers at no extra cost.
Today, Enterprise is a total mobility provider offering consumers neighborhood and airport
car rental, car sharing, ride-matching, vanpooling services, car sales, exotic car rental,
motorcycle rental and truck rental. In addition, the Enterprise Holdings Foundation has
contributed more than $200 million to thousands of local non-profits focused on
community improvement, education and environmental stewardship.
We are committed to doing things the right way: taking care of our customers, our
employees and the communities we serve.
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Enterprise’s Operational Structure
Operations are maintained by “The Balance” of four components:
◦ Customer Satisfaction- as measured by monthly customer surveys
◦ Employee Development- as measured by retention and advancement of employees
◦ Fleet Growth
◦ Profitability
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Orientation of New Employees
“A career at Enterprise isn’t a sprint. It takes dedication and hard work. It’s important that
new hires learn and absorb as much as they can while focusing on what works best for the
business and for them. During the first few training sessions, they are learning the core
areas of our business and what it takes to be successful. These are lessons that can take
them a long way in the business.”
- An Enterprise trainer
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Orientation of New Employees
During new hire orientation, employees learn about Enterprise’s founding values, customer
service processes, company computer programs, and Enterprise’s business structure.
◦ Orientation is completed through a 3-Stage Training Program
◦ Stage 1 - completed after 30 to 60 days in the branch. Employees review their customer
service skills.
◦ Stage 2 – 90 to 120 days from date of hire. Employees meet and talk with managers
from several different departments about company processes.
◦ Stage 3 – 5th or 6th month after hire. Preparation begins for MQI (Management
Qualification Interview)
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Enterprise
JOB SELECTION PROCESS
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Job Description
Customer Service Internal Technical Specialist
◦ The I.T. Customer Service Specialist Department is made of a team of dynamic IT
professionals who specialize in providing business-critical technical support to over
7,000 rental branch locations, our corporate offices, and customers. Our support
analysts and specialists deliver an exceptional customer experience while executing
specific troubleshooting techniques. We have a uniquely designed support model that
enables our team to become subject matter experts in a variety of disciplines, including
Network, Wired Hardware, Mobility and Applications.
◦ Job Responsibilities: Deliver the highest quality of service and technical support, assist
in the assessment, design, development, implementation, evaluation and maintenance
of training programs, serve as a SME (technical subject matter expert), stay current with
technical support center trends, issues, and processes, serve as a mentor to new hires
to provide on the job training.
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Job Description
Potential Relocation Opportunities
◦ St. Louis
◦ New York
◦ Tampa
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Job Qualifications
Authorized to work in the U.S. without company sponsorship
Ability to effectively communicate with technical experts
Strong troubleshooting skills and previous technical support experience at a Support
Specialist level or higher
Strong written and verbal communication skills and some prior experience mentoring
Customer service oriented, professional demeanor, and act as a role model
Ability to analyze problems and develop creative solutions
Strong multi-tasking skills and the ability to effectively prioritize work
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Job Qualifications
Strong knowledge and experience in the following areas:
◦ Mobility solutions, tablets, smartphones, laptops.
◦ Remote connectivity solutions (Citrix, VPN, VoIP, etc.)
◦ iOS and Android operating systems (Mac is a plus)
◦ PC hardware and peripherals
◦ Client/Server software, including windows 7 and MS Office
◦ applications
◦ Basic network infrastructure, including LAN/WAN and wireless
◦ Connectivity
◦ Browser and web-based application support
◦ Common support tools, such as Active Directory, Remote Assistance
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Enterprise’s Company Culture
Enterprise Rent-a-Car and Enterprise Holdings are guided by their “Cultural Compass”
This Cultural Compass includes:
◦ Operations
◦ Diversity and Inclusion
◦ Workplace Quality
◦ Business Ethics
◦ Public Affairs and Philanthropy
◦ Environmental Conservation
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Enterprise’s Diversity and Inclusion
Principles
In order to attract and retain the best talent, Enterprise focuses on:
◦ Recruiting
◦ Talent Development
◦ Engagement
◦ Training and Awareness
◦ Integration
◦ Supplier Diversity
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Enterprise’s Workplace Quality
Workplace Quality provides an atmosphere that challenges employees to achieve greater
milestones, increase productivity, and attain better retention rates.
Factors that contribute to Workplace Quality:
◦ Work/Life Integration
◦ Training and Development
◦ Engagement
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Company Values and Ethics
Business Ethics are exemplified through integrity, responsibility, credibility, and
commitment.
Compliance to ethics is created through:
◦ Awareness. Create pervasive awareness of the program and its practices.
◦ Education. Develop shared understanding of what it means to operate in accordance
with ethical principles.
◦ “Living it.” Create an adherence to ethical principles that transcends mere compliance.
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Public Affairs and Philanthropy
Community relationships strengthen the business and brand.
Enterprise focuses on:
◦ Relationship development with community leaders, government officials, and other
partners to promote public policy.
◦ Community engagement demonstrates an awareness for social, cultural, and business
issues.
◦ Partnerships create goodwill and a favorable reputation for Enterprise.
◦ Collaboration between divisions and outside organizations creates public awareness.
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Enterprise’s Environmental Conservation
Enterprise understands the company’s impact on the environment and uses the following
to evaluate the company’s social responsibility:
◦ Measurement
◦ Cost Reduction
◦ Conservation
◦ Compliance
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Educational Background Required
Bachelor’s Degree in Informational Technology, Computer Science, or related fields is required
Certifications:
◦ Microsoft
◦ Cisco
◦ Oracle
◦ Certified IT Specialist
◦ MT and/or MLS
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Required Work Experience
Experience with SQL Server
Dynamics-Nav
Salesforce.com
SharePoint
AJAX
ColdFusion
Flash Development experience
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Preferred Personal Qualities and
Characteristics
Hard, persistent worker
Awareness of company reputation
Genuine friendliness
Listener
Personal Honesty
Integrity
Community Driven
Personal Diversity
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Compensation
The national average for this position is $112,800
The average for St. Louis is $115,471
◦ The reason St. Louis is higher than the national average is due to IT development in the
region and large companies such as MasterCard, Monsanto, Boeing, and Enterprise.
The possibilities for relocation include salaries of:
New York: $118,201
Tampa: $108,152
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Applicant Information
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Interview Format at Enterprise
At Enterprise, the interview style is typically face to face.
Enterprise normally starts with a phone interview for entry level positions. However, when
working with a recruiting company, phone interviews are not required.
The interview will seem very informal, just like a normal conversation. Be careful! This is
when people will over share in the interview.
Enterprise is notorious for asking extremely difficult questions. Be prepared by looking over
the example questions we have provided and have concise and informative answers
prepared.
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Questions asked by interviewer
What experience do you have in the information technology field?
Give me a suggestion you have made and subsequently implemented while working in the information
technology field?
Have you planned and implemented any significant modifications or additions to your company’s IT
infrastructure? Describe your personal contribution to the process.
Tell us about any procedures or modifications you have implemented to your companies information
system to improve network or other areas.
What is the most complex and difficult IT project you have worked on?
Give an example of when you had to present complex information in a simplified manner so people
who are not familiar with IT could understand it.
Have you worked with any groups in the IT field? If so describe a time where you worked with a
particularly difficult group and how you handled the situation.
What training or classes have you done to become better qualified for your career?
What have you learned from mistakes while working as an information technology specialist?
What challenges are you looking for in this position?
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Questions asked by candidate
What type of projects will I be working on? Could you show me an example?
What type of skills is your current team missing and you are looking for in a new applicant?
What are the biggest challenges someone in this position would face?
With technology changing so quickly, how do you think this job would change in the next year? The
next five years?
Is there any specific training I would need to through to learn your IT system before starting in this
company?
Since the IT field is always changing, what kind of continuing education and training programs are
offered?
What is the most important thing you would like to see me accomplish in my first 3 months with the
company?
What advancement opportunities are available in the organization, and can you describe what an
employee would need to do to take advantage of those opportunities?
Will I need to travel to work, go it technology conferences, or go to training out of state?
Is there anything about my background or resume that concerns you and makes you think I might not
be a good applicant for this position?
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Appearance for Interview for Men
What to wear:
Two piece suit in a conservative color
A tie in a simple patter that compliments the suit
Button down, pressed shirt
Polished dress shoes
What to have:
A neat haircut
Clean trimmed fingernails
Minimal cologne
Light briefcase or portfolio
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Appearance for Interview for Women
What to Wear:
A conservative colored suit with a skirt or pants
Skirt length should be below the knees
Shirts should be basic or with minimal pattern
Pantyhose should be close to skin tone
Basic pumps. No sandals or athletic wear.
Make-up should be kept to a minimum
Perfume should be used sparingly
What to have:
Small briefcase or portfolio