Position Description Position Title: Reports to: Operations Manager – SST General Manager – SST Employment Status: Full Time Organisational Level: Level 2 Reporting to this role: Training Coordinators and Administration Assistants (for work allocation only) Employment Classification: Individual Contract MISSION To actively support our Job Seekers to participate in the community by addressing social barriers, developing workplace skills and assisting them to secure and maintain sustainable employment. PRIMARY PURPOSE OF POSITION Manage the day to day operations of the RTO and ensure appropriate planning and resource allocation to meet customer needs. Work as part of the SST management team to ensure the RTO meets all regulatory obligations. SELECTION CRITERIA Essential Demonstrated organisational skills Demonstrated people management experience Demonstrated ability to review and implement processes improvements Demonstrated customer service skills Strong Computer skills Strong Communication skills Desirable Experience in working in the Vocational Education and Training Sector QUALIFICATIONS Essential Undergraduate degree in business or related field Desirable Certificate IV in Training and Assessment (TAE40110) KEY CHALLENGES Process and Procedure development Reporting development Information Technology integration Relationship building with JSA and DES Managers Date Effective: 21 March 2014 Page 1 of 3 Version: 1.0 *Uncontrolled document when printed Owner: HR PD #1 Key Result Areas People Key Duties People Development o Mentor and support staff o Ensure staff are given development opportunities when available Workplace Health and Safety o Ensure all staff operate in a safe work environment o Ensure all incidents are reported through Sureway’s Incident Reporting Resource Management o Recommend and implement appropriately resource strategies for the business to ensure the organisational objectives are met Leadership and Culture o Promote Sureway’s Vision, Mission and Values Performance Operational Performance o Develop a strong understanding of the Vocational Education and Training Sector o Develop a strong understanding of the operational aspects of the business o Develop KPI’s and reporting to monitor operational performance o Co-ordinate delivery of face to face courses o Project Manage process improvement initiatives o Implement reporting to monitor performance to contractual requirements Compliance 1. Compliance o Develop an in depth understanding of the VET Quality Framework o Develop an in depth understanding of the State Government Training Contracts 2. Quality Systems o Work as part of the SST management team to ensure the organisation complies with the following Quality Standards VET Quality Framework DEEWR Quality Framework ISO Disability Employment Standards o Support the implementation of the organisations Quality Management System o Ensure the organisation complies with all Sureway Policies and Procedures Date Effective: 21 March 2014 Page 2 of 3 Version: 1.0 *Uncontrolled document when printed Owner: HR PD #1 Strategy 1. Planning o Participate in the Organisation’s annual strategic planning process 2. Relationships o Maintain strong relationships with peers and senior managers General Personal Development o Undertake an annual personal SWOT Analysis; o Work with the GM, SST to develop a Personal Development Plan This Position Description details the Key Result Areas and Key Duties for an Operations Manager. Other duties may be assigned and will reflect the skill and experience level of the individual. Manager Name: Position & Signature: Date: Employee Name: Signature: Date: Please note: Sureway employees are required to attend a 3 day induction at our Head Office in Wagga Wagga. Upon commencement of employment, Sureway employees are required to provide consent to a police check. Date Effective: 21 March 2014 Page 3 of 3 Version: 1.0 *Uncontrolled document when printed Owner: HR PD #1