Position Description
Position Title:
Reports to:
Operations Manager – SST
General Manager – SST
Employment
Status:
Full Time
Organisational
Level:
Level 2
Reporting to this
role:
Training Coordinators
and Administration
Assistants (for work
allocation only)
Employment
Classification:
Individual Contract
MISSION
To actively support our Job Seekers to participate in the community by addressing social
barriers, developing workplace skills and assisting them to secure and maintain sustainable
employment.
PRIMARY PURPOSE OF POSITION
Manage the day to day operations of the RTO and ensure appropriate planning and resource
allocation to meet customer needs. Work as part of the SST management team to ensure the
RTO meets all regulatory obligations.
SELECTION CRITERIA
Essential
 Demonstrated organisational skills
 Demonstrated people management experience
 Demonstrated ability to review and implement processes improvements
 Demonstrated customer service skills
 Strong Computer skills
 Strong Communication skills
Desirable
 Experience in working in the Vocational Education and Training Sector
QUALIFICATIONS
Essential
 Undergraduate degree in business or related field
Desirable
 Certificate IV in Training and Assessment (TAE40110)
KEY CHALLENGES




Process and Procedure development
Reporting development
Information Technology integration
Relationship building with JSA and DES Managers
Date Effective: 21 March 2014
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Owner: HR
PD #1
Key Result
Areas
People
Key Duties

People Development
o Mentor and support staff
o Ensure staff are given development opportunities when
available

Workplace Health and Safety
o Ensure all staff operate in a safe work environment
o Ensure all incidents are reported through Sureway’s
Incident Reporting

Resource Management
o Recommend and implement appropriately resource
strategies for the business to ensure the organisational
objectives are met

Leadership and Culture
o Promote Sureway’s Vision, Mission and Values
Performance

Operational Performance
o Develop a strong understanding of the Vocational Education
and Training Sector
o Develop a strong understanding of the operational aspects
of the business
o Develop KPI’s and reporting to monitor operational
performance
o Co-ordinate delivery of face to face courses
o Project Manage process improvement initiatives
o Implement reporting to monitor performance to contractual
requirements
Compliance
1. Compliance
o Develop an in depth understanding of the VET Quality
Framework
o Develop an in depth understanding of the State
Government Training Contracts
2. Quality Systems
o Work as part of the SST management team to ensure the
organisation complies with the following Quality Standards
 VET Quality Framework
 DEEWR Quality Framework
 ISO
 Disability Employment Standards
o Support the implementation of the organisations Quality
Management System
o Ensure the organisation complies with all Sureway Policies
and Procedures
Date Effective: 21 March 2014
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Version: 1.0
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Owner: HR
PD #1
Strategy
1. Planning
o Participate in the Organisation’s annual strategic planning
process
2. Relationships
o Maintain strong relationships with peers and senior
managers
General

Personal Development
o Undertake an annual personal SWOT Analysis;
o Work with the GM, SST to develop a Personal Development
Plan
This Position Description details the Key Result Areas and Key Duties for an Operations
Manager. Other duties may be assigned and will reflect the skill and experience level of the
individual.
Manager Name:
Position & Signature:
Date:
Employee Name:
Signature:
Date:
Please note:

Sureway employees are required to attend a 3 day induction at our Head Office in
Wagga Wagga.

Upon commencement of employment, Sureway employees are required to provide
consent to a police check.
Date Effective: 21 March 2014
Page 3 of 3
Version: 1.0
*Uncontrolled document when printed
Owner: HR
PD #1