Library Orientation
Part I
General Information &
Procedures
JWU Florida Campus
Supervisors
• Nicole Covone
Director of Library
Services
• Natasha Chitow
Prawlocki
Reference Librarian
• April Hickman
Reference Librarian
• Mary Culhane
Reference Librarian
• Chris Cannella
Reference Librarian
Types of Books
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General
Popular
Reference
Reserve
Faculty
Oversize
Atlas (Geography tag)
Textbooks (Reserve tag)
Reference Books
• Located on the
shorter shelves
• Identified by
Reference label
• CANNOT be checked
out
Reserve Books
• Located behind the
reference desk
• Can be checked out for
a 2 hour period and
used IN THE LIBRARY
ONLY
• Check the book out to
the patron in Millennium;
do not de-sensitize.
Take their I.D. and place
it in the drawer (in the
box, file under last
name)
Magazines
• Magazines cannot be
checked out.
• Issues for most of the
magazines are stored
in the back of the
library.
• Magazines do have
sensors and will set
off the alarm if a
student tries to
remove one from the
building
Conference Rooms
• Should be reserved, but
are available on a first
come, first serve basis
• Write down their name &
the length of time (2hr max)
they want the room in the
Study/Conference Room
Schedule binder
• During your “rounds,”
please check on the status
of these rooms and help
maintain a clean area
Loan Periods
Students:
• A student may only have a total of 3 items out at one time
+ 1 reserve.
• Books - maximum of 3 books at a length of two weeks
per item.
• Videos - only 1 video may be checked out at a time for a
period of one week.
• Renewals - a student may renew an item twice for a
period of one week for each renewal. Renewals may be
done in person, over the phone or through the library’s
website.
• Faculty/Staff:
Books & Videos - maximum of 7 items at a length of
twelve weeks per item.
Late, Replacement, & Service Fees
• Late fee: $ .50 per day for books
and videos
• Replacement fee: $ 50.00
• Service fee: $ 20.00
Replacement and Service fees
are due if the item is lost;
however, if the item is
returned, the replacement fee
is waived, but the service fee is
still due.
Please ask a librarian for
assistance when dealing with
fines.
How Do I Print?
• Printing is FREE
• Students are limited to 25 pages per print
job
• No pornography or offensive material
may be printed (if seen, please report to
the nearest librarian)
• Print jobs may be picked up from the
printer at the library front desk
• Special paper (i.e., resumes or
transparencies) may not be used in ANY
machine in the library (printer or copier)
• Library PC terminals have Microsoft
viewers (not 2007 or 2010) which allow
viewing of some documents from public
folders but do not allow any editing.
Students will have to go Computer Labs
for editing documents.
• Library Macs have Microsoft Office and
can edit and print documents.
Swipe to Print
Swipe System for Print Jobs
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Open the document to print
Click print
Enter JWU username, i.e. ncovone
Go to a printing station (student may
print in the library or the labs)
Swipe your JWU ID at the printer
Select the document to print
Touch the print button
Touch the EXIT button to logout
Print jobs will remain in the system
for 2 hours.
PC Dummy Terminals
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Floor computers are for internet searching and email only.
– Why? Because our computers are known as “dummy terminals” or
diskless workstations. The computers are part of a larger network of
computers—they are not like a single desktop workstation that you
might find at home or in the computer lab.
– These computers do not provide hard disk or floppy disk space. This
means that you will not be able to save anything on to these
computers—even with a USB jump drive key.
– The computers do not have any Microsoft or other software applications
other than viewers. Students must use the Computer Lab in room 106 of
the Academic Building to do any word processing or to use any other
software application.
Do not try to connect your USB jump drive key.
– Why? The computer terminals are not equipped to receive jump drive
keys. While you may see a USB connection, these are not for the keys!!
• If a jump drive key is connected, the computer will freeze up and
not work.
Do not pay your bills, shop, or provide other personal information
when using these terminals.
– Why? The computers are dummy terminals and do not function like a
single desktop workstation; information you enter has a greater chance
of “being seen” by hackers or captured by identity thieves.
– Personal information could be stored on the server for a day or two.
Mac Terminals
There are five Mac terminals on the main library floor.
• They are loaded with several software programs, including but not
limited to:
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Microsoft Office
Adobe Creative Suite
iWork
iLife
Web Browsers
Users must log in to use the Mac terminals, and log out when
finished.
USBs can be used with the Mac terminals; the USB drives are located
in the back of the monitor.
How Do I Make Copies?
• Copy cards are available
from the machine on the wall
under the exit sign
• Only paper bills may be
inserted to buy or add value
to the copy cards
• First time card purchases will
cost $ 1.00 with $. 50 on the
card and $ .50 to purchase it
• Copies are $ .10 per page
• Patrons should leave at least
$.10 on their copy card to
avoid jamming the copy
machine
Library Orientation
Part II
Work-Study Policies &
Procedures
JWU Florida Campus
Incident Reports
Incident reports can be written up for any number of policy
violations. For example, an incident report will be written
up for:
• Unexcused absences (no call/no show)
• Not following the Professional Dress Guidelines or wearing your
uniform properly
• Violating computer policy
• Violating phone policy (i.e. talking/texting on cell phone during
your shift)
• Not performing job duties as assigned
This is not a complete list. You will be notified if an incident report is
written up about you. If you accumulate several incident reports, they
will be forwarded to the administration for possible disciplinary action—
up to and including termination.
Rewards!
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Just as inappropriate behavior is noted, we will also keep track of positive
behavior!
Positive behavior includes:
– Good attendance; calling ahead if you are going to miss a shift or going to
be late.
– Performing work duties as assigned.
– Wearing proper uniform or professional dress.
– Following computer, phone, and schedule change policies.
– Timecard addendum is filled out accurately.
– Generally following proper conduct for the library.
 The library will have some parties for the work-studies throughout the
school year.
Attendance & Tardiness
Your schedule is determined at the
start of every trimester.
 Any absences or tardiness must be
previously approved.
 Unapproved absences and tardiness will be
cause for a written incident report and
disciplinary action.
 Emergencies should be few and far between
such as death of an immediate family
member, physical inability, automobile
accident, etc. (documents or proof may be
required).
 If you are unable to make it on time to work
you must notify your immediate supervisor
by calling the library.
 You will only be able to make up hours for
excused absences.
Uniform
If you choose to wear the Johnson &
Wales uniform, it must be worn
properly.
 Proper uniform includes appropriate
shoes, shirts, neckerchiefs, ties,
slides, and skirt/slacks. These
should be clean and pressed.
 Do not mix dining room uniform
pieces with culinary uniform pieces
 Your appearance is a reflection of
the University and should be
professional at all times.
 Wearing the uniform incorrectly will
count as an incident.
Professional Dress-Males
• Must have a tie,
tucked in shirt, and
have name tag.
• Ties must be
professional patterns
• No khaki pants (only
navy, black, brown, or
gray are acceptable)
• No polos or pullovers
• Clothing cannot be
baggy
• No sneakers,
sandals, or boots
• No hats or head
coverings
• No unnaturally
colored hair
• No facial jewelry or
earrings
Professional Dress - Females
• Long or short sleeve
blouse only; no
spaghetti straps, halter
tops, or plunging
necklines
• No Capri pants or
shorts (even “city
shorts”)
• No khakis or jeans
• No dresses
• Clothing should not be
tight or baggy
• No open-toed shoes,
sneakers, or flipflops/sandals
• Jewelry should be small
and tasteful
• No facial jewelry or
multiple earrings
• No unnatural hair color
• No hats or headbands
• Make-up should not be
bright or flashy
Timecard Addendums
Timecards Addendums must be filled out
properly in order to receive payment.
 Must be completed in ink.
 Includes your supervisor’s initials on every
entry as they occur.
 Every entry must be rounded to the next
quarter interval; :00, :15, :30, :45.
 Total hours for each shift must be marked by
the quarter; i.e. if you worked 3 hours and 15
minutes, your total would be 3.25 hours.
3 hrs, 30 minutes = 3.5 hours.
3 hrs, 45 minutes = 3.75 hours.
 Falsification of timecards is a serious
offense; disciplinary action—up to and
including termination—may be taken.
Conduct
As this is a library, proper conduct
must be maintained at all times.
 There is to be no socializing at
the desk or out in the stacks.
 Voices should be kept low.
 There is to be no profanity or
vulgar language used.
 Patrons must be addressed
courteously.
 Schoolwork is not to be done on work
time (unless approved by a supervisor).
 No cell phone use, including texting.
 No computer use (see policy).
 Violation of the conduct policy will result
in a written incident report.
Computer / Front Desk
Computer use at the desk is limited to library
functions. That means you may not surf the
internet unless you are using your dummy
terminal privilege.
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NOTHING is to be downloaded onto the library
computers.
Inappropriate material should not be viewed or
printed from any school computers.
If you have received permission to do your
homework from a supervisor you may also ask
permission to use the Microsoft Office software
on the circulation computer.
Using the computer for unapproved or non-work
related reasons will result in a written incident
report.
Phone Etiquette
The Library phone should always be answered
professionally and courteously.
“Good Morning/Afternoon/Evening. Johnson & Wales
Library, (Your Name) speaking.”
After determining what the caller needs, ask them to
“Please hold,” place the caller on hold
and seek assistance.
If the library phone rings and the librarian is unavailable, you
must answer the phone.
 Cellphones must be set to vibrate and placed in work-study
cabinet.
Work-study employees and patrons may not use library
phones.
Service & Awareness
Service is our main priority here
at the library.
 Patrons should be
greeted with a smile
and acknowledged as
soon as they approach
the counter.
 If you cannot provide
assistance, please refer
the patron to a reference
librarian. Never send a patron
away without an option. Always
ask for a reference librarian’s
assistance if the patron needs a
journal article or has an in-depth
reference question.
Your first duty is to the patron.
However, once that duty is
fulfilled, you should ask your
supervisor for any other tasks or
projects which may require your
immediate attention. These may
include but are not limited to:
• Re-shelving books
• Wiping down monitors/
countertops
• Pushing in chairs
• Shelf-reading
• Picking up books & magazines
from around the library
• Any other projects as assigned
by the library staff
AM / PM Duties
There are specific duties involved
with the opening and closing of the
Library.
 You are expected to know and
perform these duties if you are
working on a corresponding shift.
 Lists of these specific duties are
posted on the workstudy wiki.
 There are active and downtime
duties that should be performed
during every shift
 Not completing shift duties and
not checking with a librarian for
additional duties before doing
schoolwork will result in a written
incident report
Shelving & Shelf Reading
Shelving and shelf reading are an
important part of your job
 Library books are cataloged and
shelved according to the Library
of Congress Classification
System
 You are expected to complete a
predetermined shelf reading list
which must be initialed
 We will provide you with Library
of Congress Classification
training
Privacy / Confidentiality
The records of the University
students, faculty, and staff are
confidential
 You cannot take or give out
information found in our library
records (this includes what people
have checked out or their contact
information)
 Materials that leave the library
must be checked out and cannot
leave otherwise
 You are trusted with privacy and
confidentiality in this job and a
breach of this trust will be cause
for disciplinary action
Security Gate
 Be polite
 If the alarm is activated,
please stop the patron
and inquire if there is a
video, magazine, or
book from this or
another facility in his/her
possession
 If problem, please seek
the nearest librarian
Work-Study Space
All backpacks, cellular phones, purses, and other
personal/school materials must be placed in the
work-study cabinet before each scheduled shift.
Loitering
Friends and fellow students cannot
hang out or talk with you while you
are working. Students at the patron
counter are to be helped, but as this
is your work environment, you are
supposed to be working - not
socializing.
Break/Storage Room – Off Limits!
If, for any reason, you
need water or anything
else from the
break/storage room,
please ask your
immediate supervisor.