APEC Regional Workshop on Single Window
3– 6 October 2011, Taipei
MA. CARIDAD P. MANARANG
Deputy Commissioner
Management Information System and Technology Group
Bureau of Customs
The PHILIPPINE NATIONAL SINGLE WINDOW
• Was delivered in December 2009 by Crown Agents
• It is now operational in 30 government agencies
that issue permits, licenses and clearances
• Transacting public can now use the system to
apply for permit and clearance
WHAT DOES IT DO?
• Helps trader apply for permits, licenses and
clearances online
• Gives information on the progress of application
at the agency
• Increases the transparency and predictability of
government processes
• Gives direct link to Customs for faster goods
clearance
BENEFITS
• Transaction is paperless
• No need to physically transact at the government
agency
• Traders can now transact electronically wherever
they are
• Payment can be made online using BancNet and
G-cash
• Secure versions of the permits, licenses and
clearances are electronically sent to Customs
• Reduced time & cost of doing business
NATIONAL SINGLE WINDOW ARCHITECTURE
WHERE WE ARE
• NSW is in full production at 30 government
agencies in Metro Manila
• 7 government agencies have NSW regional
representation (totaling 70 offices)
WHERE WE ARE
• 30 government agencies where NSW is operational:
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
Board of Investments
Bureau of Animal Industry
Bureau of Customs
Bureau of Export and Trade Promotion
Bureau of Fisheries and Aquatic Resources
Bureau of Import Services
Bureau of Internal Revenue
Bureau of Quarantine
Bureau of Plant Industry
Bureau of Product Standards
Dangerous Drugs Board
Department of Health
Civil Aviation Authority of the Philippines
Environment Management Bureau
Fertilizer and Pesticide Authority
WHERE WE ARE
• 30 government agencies where NSW is operational:
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
Firearms and Explosives Office
Food and Drug Administration
Forest Management Bureau
Maritime Industry Authority
National Food Authority
National Meat Inspection Service
National Telecommunications Commission
Optical Media Board
Philippine Coconut Authority
Philippine Drug Enforcement Agency
Philippine Economic Zone Authority
Philippine National Police
Philippine Nuclear Research Institute
Philippine Ozone Desk
Sugar Regulatory Administration
WHERE WE ARE
• 7 pilot agencies with regional representations:
01 Bureau of Internal Revenue
02 Bureau of Product Standards
03 Bureau of Quarantine
04 Fertilizer and Pesticide Authority
05 Food and Drug Administration
06 National Meat Inspection Service
07 National Telecommunications Commission
HARDWARE INSTALLED
• Each agency has received (numbers according to need)-
Server
PC workstations
Bar Code Readers
Printers
Furniture
Office Software
INTERNET CONNECTION
• Agencies have internet connectivity included as
part of the project
• Agencies have Internet Phones (VOIP) to allow
inter-agency communication
NSW SOFTWARE
• The “heart” of the project is the TRIPS Software
-
TRIPS software is an off-the-shelf solution from Crown
Agents
-
It provides full functionality as per specification
-
It was enhanced to include
• Digital Signatures
• Electronic Payments
• Inter-Agency Portal
- Supported by ORACLE database
HOME PAGE
PNSW Screen Shots
 Traders can select which agency and corresponding office application is submitted to.
 Available forms are listed for selected office.
14
PNSW Dashboard
15
NSW SYSTEM CONTENT
• Electronic submission of application form
• Viewable status in the system dashboard
• Notification via email of application status
• Electronic attachments of supporting documents
• Mobile and electronic payment
• Executive Dashboard and Management Reports
• Secured submission of documents using digital signatures
NSW IS A “WORK-IN-PROGRESS”
NSW in early stages of implementation: not
yet fully optimized –
• Manual permit/clearance procedure is still
allowed in some agencies
• Paper permits are still used
• Marginal use by ‘small-user’ agencies
• Sustain NSW advocacy to ‘small users’
CHALLENGES
• Reliance on hard copy documents
• Seamlessly integrate current procedures
• Alignment of business processes
• Capacity to reengineer procedures
• Technology readiness of the OGAs varies
– different legacy systems, different
technologies and different processes
• Adoption of NSW technology solutions
CONCERNS/CHALLENGES
E-DOCS
• May be tedious for voluminous attachments
• Accept incomplete e-Docs, repeat/multiple
applications
• Not always practical (documents are sometimes
discussed among approvers, not just visual check)
CONCERNS/CHALLENGES
INFRASTRUCTURE
• Ongoing Set-up of Offsite Backup
–
–
Data Center
Hot Backup Site
• (Some) Slow Internet Connection
• BlackBerry: limited screen size
OTHER CONCERNS/CHALLENGES
• Implementation by other agencies of their
internal systems
• Not all agency agreements signed (SLAs)
• Organizational/policy changes
AREAS OF CONSIDERATION
CHANGE MANAGEMENT
• Realigning the Vision, Mission, Core Values with the
Agencies and End-users
• BOC CM TWG encouraged to touch base with
agencies to enhance/accelerate NSW ‘acceptability’
AREAS OF CONSIDERATION
ORGANIZATION
• General Roles & Responsibilities of member agencies
not all clearly defined
• Coordination/reporting structure & roles of various
SCs and TWGs not so much streamlined and
definitive
• Lack of firm directive toward paperless transaction
and exchange of electronic information
NSW NATIONAL SIGNIFICANCE
(IN E-COMMERCE)
• 1st & largest nationwide IT Project

G2G/inter-agency involvement

B2G/private sector participation

Budget
• 1st Philippine IT cross-border Project
THANK YOU