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Boundless Lecture Slides Available on the Boundless Teaching Platform Free to share, print, make copies and changes. Get yours at www.boundless.com Boundless Teaching Platform Boundless empowers educators to engage their students with affordable, customizable textbooks and intuitive teaching tools. The free Boundless Teaching Platform gives educators the ability to customize textbooks in more than 20 subjects that align to hundreds of popular titles. Get started by using high quality Boundless books, or make switching to our platform easier by building from Boundless content pre-organized to match the assigned textbook. This platform gives educators the tools they need to assign readings and assessments, monitor student activity, and lead their classes with pre-made teaching resources. Using Boundless Presentations The Appendix The appendix is for you to use to add depth and breadth to your lectures. You can simply drag and drop slides from the appendix into the main presentation to make for a richer lecture experience. Get started now at: http://boundless.com/teaching-platform Free to edit, share, and copy Feel free to edit, share, and make as many copies of the Boundless presentations as you like. We encourage you to take these presentations and make them your own. If you have any questions or problems please email: educators@boundless.com Free to share, print, make copies and changes. Get yours at www.boundless.com About Boundless Boundless is an innovative technology company making education more affordable and accessible for students everywhere. The company creates the world’s best open educational content in 20+ subjects that align to more than 1,000 popular college textbooks. Boundless integrates learning technology into all its premium books to help students study more efficiently at a fraction of the cost of traditional textbooks. The company also empowers educators to engage their students more effectively through customizable books and intuitive teaching tools as part of the Boundless Teaching Platform. More than 2 million learners access Boundless free and premium content each month across the company’s wide distribution platforms, including its website, iOS apps, Kindle books, and iBooks. To get started learning or teaching with Boundless, visit boundless.com. Free to share, print, make copies and changes. Get yours at www.boundless.com Learning to Listen and Helping Others Do the Same Understanding Listening Stages of Listening Barriers to Listening Enhancing Your Listening Helping Your Audience Listen More Boundless.com/communications?campaign_content=book _189_chapter_5&campaign_term=Communications&utm_ campaign=powerpoint&utm_medium=direct&utm_source= boundless Free to share, print, make copies and changes. Get yours at www.boundless.com Learning to Listen and Helping Others Do the Same (continued) Giving and Receiving Criticism Boundless.com/communications?campaign_content=book _189_chapter_5&campaign_term=Communications&utm_ campaign=powerpoint&utm_medium=direct&utm_source= boundless Free to share, print, make copies and changes. Get yours at www.boundless.com Learning to Listen and Helping Others Do the Same > Understanding Listening Understanding Listening • The Importance of Listening • Listening and Critical Thinking • Causes of Poor Listening Free to share, print, make copies and changes. Get yours at www.boundless.com www.boundless.com/communications?campaign_content=book_189_chapter_5&campaign_term=Communications&utm_campaign=powerpoint& utm_medium=direct&utm_source=boundless Learning to Listen and Helping Others Do the Same > Understanding Listening The Importance of Listening • The listening process involves five stages: receiving, understanding, evaluating, remembering, and responding. • Active listening is a particular communication technique that requires the listener to provide feedback on what he or she hears to the speaker. • Three main degrees of active listening are repeating, paraphrasing, and reflecting. Antony Gormley's statue "Untitled [Listening]," Maygrove Peace Park View on Boundless.com Free to share, print, make copies and changes. Get yours at www.boundless.com www.boundless.com/communications/textbooks/boundless-communications-textbook/learning-to-listen-and-helping-others-do-the-same5/understanding-listening-29/the-importance-of-listening-132- Learning to Listen and Helping Others Do the Same > Understanding Listening Listening and Critical Thinking • Critical thinking is the process by which people qualitatively and quantitatively assess the information they accumulate. • Critical thinking skills include observation, interpretation, analysis, inference, evaluation, explanation, and metacognition. • The concepts and principles of critical thinking can be applied to any context or case, including the process of listening. • Effective listening lets people collect information in a way that promotes critical thinking and successful communication. Roosevelt and Churchill in Conversation View on Boundless.com Free to share, print, make copies and changes. Get yours at www.boundless.com www.boundless.com/communications/textbooks/boundless-communications-textbook/learning-to-listen-and-helping-others-do-the-same5/understanding-listening-29/listening-and-critical-thinking-133- Learning to Listen and Helping Others Do the Same > Understanding Listening Causes of Poor Listening • Low concentration can be the result of various psychological or physical situations such as visual or auditory distractions, physical discomfort, inadequate volume, lack of interest in the subject material, stress, or personal bias. • When listeners give equal weight to everything they hear, it makes it difficult to organize and retain the information they need. When the audience is trying too hard to listen, they often cannot take in the most important information they need. • Jumping ahead can be detrimental to the listening experience; when listening to a speaker's message, the audience overlooks aspects of the conversation or makes judgments before all of the information is presented. • Confirmation bias is the tendency to pick out aspects of a conversation that Causes of Poor Listening View on Boundless.com support one's own preexisting beliefs and values. • A flashy speech can actually be more detrimental to the overall success and comprehension of the message because a speech that focuses on style offers little in the way of substance. • Recognizing obstacles ahead of time can go a long way toward overcoming them. Free to share, print, make copies and changes. Get yours at www.boundless.com www.boundless.com/communications/textbooks/boundless-communications-textbook/learning-to-listen-and-helping-others-do-the-same5/understanding-listening-29/causes-of-poor-listening-134- Learning to Listen and Helping Others Do the Same > Stages of Listening Stages of Listening • The Receiving Stage • The Understanding Stage • The Evaluating Stage • The Responding Stage • The Remembering Stage Free to share, print, make copies and changes. Get yours at www.boundless.com www.boundless.com/communications?campaign_content=book_189_chapter_5&campaign_term=Communications&utm_campaign=powerpoint& utm_medium=direct&utm_source=boundless Learning to Listen and Helping Others Do the Same > Stages of Listening The Receiving Stage • Hearing is the physiological process of registering sound waves as they hit the eardrum. • Attending is the process of accurately identifying particular sounds we hear as words. • Attending also involves being able to discern breaks between words, or speech segmentation. Donkey Ears View on Boundless.com Free to share, print, make copies and changes. Get yours at www.boundless.com www.boundless.com/communications/textbooks/boundless-communications-textbook/learning-to-listen-and-helping-others-do-the-same-5/stagesof-listening-30/the-receiving-stage-135- Learning to Listen and Helping Others Do the Same > Stages of Listening The Understanding Stage • The understanding stage is the second stage in the listening process. • Determining the context and meaning of each word is essential to understanding a sentence. • Understanding what we hear is essential to gathering information. • Asking questions can help a listener better understand a speaker's message or main point. 38/365 Puzzled View on Boundless.com Free to share, print, make copies and changes. Get yours at www.boundless.com www.boundless.com/communications/textbooks/boundless-communications-textbook/learning-to-listen-and-helping-others-do-the-same-5/stagesof-listening-30/the-understanding-stage-136- Learning to Listen and Helping Others Do the Same > Stages of Listening The Evaluating Stage • The listener assesses the information she's gathered from the speaker both qualitatively and quantitatively. • Evaluating allows the listener to form an opinion of what she's heard. • Evaluating is important for a listener in terms of how what she's heard will affect her own ideas, decisions, actions, and/or beliefs. Focus View on Boundless.com Free to share, print, make copies and changes. Get yours at www.boundless.com www.boundless.com/communications/textbooks/boundless-communications-textbook/learning-to-listen-and-helping-others-do-the-same-5/stagesof-listening-30/the-evaluating-stage-137- Learning to Listen and Helping Others Do the Same > Stages of Listening The Responding Stage • The speaker looks for responses from the listener to determine if her message is being understood and/or considered. • When a listener responds verbally to what she hears, the speaker/listener roles are reversed. • Based on the listener's responses, the speaker can choose to either adjust or continue with the delivery of her message. Conversation Piece by Juan Munoz (1999) View on Boundless.com Free to share, print, make copies and changes. Get yours at www.boundless.com www.boundless.com/communications/textbooks/boundless-communications-textbook/learning-to-listen-and-helping-others-do-the-same-5/stagesof-listening-30/the-responding-stage-138- Learning to Listen and Helping Others Do the Same > Stages of Listening The Remembering Stage • Memory is essential throughout the listening process. • Memory lets the speaker put what she hears in the context of what she's heard before. • Using information immediately after receiving it enhances information retention. • Distracted or mindless listening reduces information retention. Memory View on Boundless.com Free to share, print, make copies and changes. Get yours at www.boundless.com www.boundless.com/communications/textbooks/boundless-communications-textbook/learning-to-listen-and-helping-others-do-the-same-5/stagesof-listening-30/the-remembering-stage-139- Learning to Listen and Helping Others Do the Same > Barriers to Listening Barriers to Listening • Culture • Gender • Technology Free to share, print, make copies and changes. Get yours at www.boundless.com www.boundless.com/communications?campaign_content=book_189_chapter_5&campaign_term=Communications&utm_campaign=powerpoint& utm_medium=direct&utm_source=boundless Learning to Listen and Helping Others Do the Same > Barriers to Listening Culture • Cultural differences can include speakers' accents, vocabulary, and assumptions about shared information or the roles of listeners and speakers in conversation. • Effective communicators understand that they grow up with cultural biases for and against certain modes of communication. • Suspending judgments, exercising empathy, and focusing on content rather than style can help overcome cultural barriers to effective communication. Handshake View on Boundless.com Free to share, print, make copies and changes. Get yours at www.boundless.com www.boundless.com/communications/textbooks/boundless-communications-textbook/learning-to-listen-and-helping-others-do-the-same5/barriers-to-listening-31/culture-140- Learning to Listen and Helping Others Do the Same > Barriers to Listening Gender • As a social construct, gender is learned, symbolic, and dynamic. • Starting in childhood, girls and boys are generally socialized to belong to distinct cultures and thus, speak in ways particular to their own gender's rules and norms. • For those socialized in a feminine community, the purpose of communication is to create and foster relational connections with other people. • The goal for typically masculine communication is to establish individuality. Invisible Couple View on Boundless.com Free to share, print, make copies and changes. Get yours at www.boundless.com www.boundless.com/communications/textbooks/boundless-communications-textbook/learning-to-listen-and-helping-others-do-the-same5/barriers-to-listening-31/gender-141- Learning to Listen and Helping Others Do the Same > Barriers to Listening Technology • Technology can help the audience listen to the speech's message by making them physically able to hear the speaker's words, such as through electronic amplification. • However, malfunctioning technological equipment can disrupt the listening process. • Personal electronics like laptops and cell phones can distract listeners from a speaker, particularly when used by audience members during the presentation. • Do not be afraid to do a test run of any and all technology that will be used during the presentation to ensure it works smoothly when the time comes. • Before the beginning of the speech, both the speaker and the audience should Lasers View on Boundless.com silence their cell phones or other noise-making devices. Free to share, print, make copies and changes. Get yours at www.boundless.com www.boundless.com/communications/textbooks/boundless-communications-textbook/learning-to-listen-and-helping-others-do-the-same5/barriers-to-listening-31/technology-142- Learning to Listen and Helping Others Do the Same > Enhancing Your Listening Enhancing Your Listening • Be a Serious Listener: Resist Distractions and Listen Actively • Be an Open-Minded Listener: Suspend Judgment and Exercise Empathy Free to share, print, make copies and changes. Get yours at www.boundless.com www.boundless.com/communications?campaign_content=book_189_chapter_5&campaign_term=Communications&utm_campaign=powerpoint& utm_medium=direct&utm_source=boundless Learning to Listen and Helping Others Do the Same > Enhancing Your Listening Be a Serious Listener: Resist Distractions and Listen Actively • Distractions can be internal or external. External distractions include auditory, visual, or physical noise. Internal distractions may be psychological or emotional. • In order to best focus in on a speaker's message, try to eliminate as many distractions as possible. • Active listening is a communication technique that requires the listener to feed back what they hear to the speaker. • Active listening also involves observing and assessing the speaker's behavior and body language. Distractions Are Everywhere View on Boundless.com Free to share, print, make copies and changes. Get yours at www.boundless.com www.boundless.com/communications/textbooks/boundless-communications-textbook/learning-to-listen-and-helping-others-do-the-same5/enhancing-your-listening-32/be-a-serious-listener-resist-distractions-and-listen-actively-143- Learning to Listen and Helping Others Do the Same > Enhancing Your Listening Be an Open-Minded Listener: Suspend Judgment and Exercise Empathy • Listening with an open mind means being receptive to being influenced by what one hears. • Suspend judgment by becoming aware of pre-conceived notions; listening to the entire speech before jumping to conclusions; and listening to what the speaker has to say for understanding, not just to determine whether the speaker is right or wrong. • Listening with empathy lets the listener better understand where the speaker is coming from, emotionally and conceptually. • To be an effective open-minded listener, learn to leave ego at the door, and instead strive to find common ground with your speaker. Be an Open-Minded Listener View on Boundless.com Free to share, print, make copies and changes. Get yours at www.boundless.com www.boundless.com/communications/textbooks/boundless-communications-textbook/learning-to-listen-and-helping-others-do-the-same5/enhancing-your-listening-32/be-an-open-minded-listener-suspend-judgment-and-exercise-empathy-144- Learning to Listen and Helping Others Do the Same > Helping Your Audience Listen More Helping Your Audience Listen More • Read Feedback Cues • Hold the Audience's Attention • Maximize Understanding • Build Credibility • Make Messages Easy to Remember Free to share, print, make copies and changes. Get yours at www.boundless.com www.boundless.com/communications?campaign_content=book_189_chapter_5&campaign_term=Communications&utm_campaign=powerpoint& utm_medium=direct&utm_source=boundless Learning to Listen and Helping Others Do the Same > Helping Your Audience Listen More Read Feedback Cues • wVerbal feedback--during the speech you may solicit feedback from the audience by asking a simple question to get feedback from the audience. • Non-verbal feedback--When you are in front of the audience, non-verbal behavior can be an important cue to what the audience understands, the level of attentiveness, excitement or agreement, or confusion or disagreement. • Audience Response System-- capture feedback from a large or remote audience by using an audience response system to ask questions and then display the answers. Audience members can respond using a wireless keypad such as a clicker, SMS, or text using a smartphone. • You can use the responses as personal feedback to modify your message or you Communication model View on Boundless.com can share them with the audience by displaying the tabulated responses on a web page or projected as part of a PowerPoint presentation. Free to share, print, make copies and changes. Get yours at www.boundless.com www.boundless.com/communications/textbooks/boundless-communications-textbook/learning-to-listen-and-helping-others-do-the-same-5/helpingyour-audience-listen-more-33/read-feedback-cues-145- Learning to Listen and Helping Others Do the Same > Helping Your Audience Listen More Hold the Audience's Attention • If the speaker can establish readiness by getting the audience's attention during the first 25-30 seconds of the speech, he or she can then direct and focus that attention to the important parts of the message. • The speaker can direct the attention of the audience to what is important by using changes in rate and volume, body movement, and gesture to emphasize what is important. • It is important to read the non-verbal clues of the audience to understand if they have shifted their attention somewhere else. • If the audience's attention is shifting from the speech, challenge the audience with an inquiry to stimulating thinking. Randy Orton Choke Hold View on Boundless.com • There are many strategies to employ to hold the attention of the audience, but the most important is the ability to establish and maintain a genuine connection with the people in the audience. Free to share, print, make copies and changes. Get yours at www.boundless.com www.boundless.com/communications/textbooks/boundless-communications-textbook/learning-to-listen-and-helping-others-do-the-same-5/helpingyour-audience-listen-more-33/hold-the-audience-s-attention-146- Learning to Listen and Helping Others Do the Same > Helping Your Audience Listen More Maximize Understanding • We depend on the use of words applied in various rhetorical strategies to exchange understandings. • You can apply prior knowledge of the audience to choose the right vocabulary, to make comparisons with things familiar to them, to show the origin of things, to group things into categories meaningful to them, and to number the steps or events in the order that they occur. • To increase understanding during a speech, you can take the perspective of the audience to restate ideas, to ask the audience questions, and to paraphrase what you have just said using different examples and choice of words. View on Boundless.com Free to share, print, make copies and changes. Get yours at www.boundless.com www.boundless.com/communications/textbooks/boundless-communications-textbook/learning-to-listen-and-helping-others-do-the-same-5/helpingyour-audience-listen-more-33/maximize-understanding-147- Learning to Listen and Helping Others Do the Same > Helping Your Audience Listen More Build Credibility • Credibility is not a characteristic of the source or speaker but an attitude in the mind of the listener(s). You may have high credibility with one group of listeners and low credibility with another. • Building initial credibility—your initial credibility is your personal brand. The audience may know you prior to the speech. If not, have someone introduce you or provide relevant background as a self-introduction. • Building derived credibility—When you speak confidently and assertively you inspire others with your energy and words. To build credibility you want to look at everything you do in the speech such as appearance, delivery, word choice, and in general how you handle yourself. Trust View on Boundless.com • Building derived credibility—You establish common ground with the audience by sharing aspects of your background that are similar to the audience, by using supporting examples or experiences that you and the audience have in common, and by creating a bond with the audience. • Terminal credibility—You can build credibility for your next speech by establishing a rapport with the audience so they walk away with a more positive view of you than when you started. Free to share, print, make copies and changes. Get yours at www.boundless.com www.boundless.com/communications/textbooks/boundless-communications-textbook/learning-to-listen-and-helping-others-do-the-same-5/helpingyour-audience-listen-more-33/build-credibility-148- Learning to Listen and Helping Others Do the Same > Helping Your Audience Listen More Make Messages Easy to Remember • Creating mental images of objects, people, and things is one of the oldest memory tools presented in classic rhetoric. • Creating an organizational scheme and positioning ideas, objects, or processes into a specific order makes it easier for audiences to remember and reinforce through the scheme. • Breaking up long lists or series into smaller and manageable groupings of four to five items helps audiences recall the items. • Associating your new idea with ideas that are similar and/or familiar to the audience ensures that the associations are meaningful and memorable. • Repeating important ideas helps the audience remember and include internal Memory Sticks by Raul Medina Diaz View on Boundless.com summaries. • Creating a short poem, special word, or link system such as a story helps audiences visualize a connection between previously unconnected objects, ideas, or events. Free to share, print, make copies and changes. Get yours at www.boundless.com www.boundless.com/communications/textbooks/boundless-communications-textbook/learning-to-listen-and-helping-others-do-the-same-5/helpingyour-audience-listen-more-33/make-messages-easy-to-remember-149- Learning to Listen and Helping Others Do the Same > Giving and Receiving Criticism Giving and Receiving Criticism • Cultural Differences in Approaching Criticism • Giving Effective Criticism: Be Positive, Specific, Objective, and Constructive • Techniques for Accepting Criticism Free to share, print, make copies and changes. Get yours at www.boundless.com www.boundless.com/communications?campaign_content=book_189_chapter_5&campaign_term=Communications&utm_campaign=powerpoint& utm_medium=direct&utm_source=boundless Learning to Listen and Helping Others Do the Same > Giving and Receiving Criticism Cultural Differences in Approaching Criticism • In low context culture such as the United States people will say what is on their minds directly; they will not "beat around the bush. " In high context cultures such as in Japan and China, people use indirect speech, hints, and subtle suggestions to convey messages. • The instrumental style is sender-orientated; the burden is on the speaker to make him or herself understood. The affective style is more receiver-orientated and places more responsibility on the listener. • Collective orientation places the needs and interests of the group above individual desires or motivations. In contrast, cultures with individualistic orientations view the self as most important. United Nations Climate Change Conference View on Boundless.com • "Face" is often thought of as a sense of self-worth that we want others to have of us. • Rules about maintaining eye contact vary from culture to culture and influence how we approach feedback, questioning, and criticism. Free to share, print, make copies and changes. Get yours at www.boundless.com www.boundless.com/communications/textbooks/boundless-communications-textbook/learning-to-listen-and-helping-others-do-the-same-5/givingand-receiving-criticism-34/cultural-differences-in-approaching-criticism-150- Learning to Listen and Helping Others Do the Same > Giving and Receiving Criticism Giving Effective Criticism: Be Positive, Specific, Objective, and Constructive • Effective criticism is appropriately motivated and positively intended. • Effective criticism should be objective. • Effective criticism is specific, relevant, and to the point. • Effective criticism must be constructive, with the goal of improving a situation. Being a Critic View on Boundless.com Free to share, print, make copies and changes. Get yours at www.boundless.com www.boundless.com/communications/textbooks/boundless-communications-textbook/learning-to-listen-and-helping-others-do-the-same-5/givingand-receiving-criticism-34/giving-effective-criticism-be-positive-specific-objective-and-constructive-151- Learning to Listen and Helping Others Do the Same > Giving and Receiving Criticism Techniques for Accepting Criticism • Accepting that you are not perfect will help you learn from your mistakes. • Be open-minded to the fact that others may see something that you do not; allow for the fact that others may be right, and use that possibility to look within yourself. • When in doubt, seek clarity by taking notes and asking questions. View on Boundless.com Free to share, print, make copies and changes. 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Get yours at www.boundless.com Learning to Listen and Helping Others Do the Same Key terms • active listening A particular communication technique that requires the listener to provide feedback on what he or she hears to the speaker. • active listening A particular communication technique that requires the listener to provide feedback on what he or she hears to the speaker. • Aristotle An ancient Greek philosopher (382–322 BC), student of Plato, and teacher of Alexander the Great. • assess To determine, estimate or judge the value of; to evaluate • Attending The process of accurately identifying particular sounds as words. • awareness The state or ability to perceive, to feel, or to be conscious of events, objects, or sensory patterns. In this level of consciousness, sense data can be confirmed by an observer without necessarily implying understanding. • clarity The state, or measure of being clear, either in appearance, thought or style; lucidity. • classification The act of forming into a class or classes; a distribution into groups, as classes, orders, families, etc., according to some common relations or attributes. • collectivism philosophic, political, religious, economic, or social outlook that stresses the priority of group goals over individual goals and the importance of cohesion within social groups • comparison An evaluation of the similarities and differences of one or more things relative to each other. • comprehension The totality of intentions or attributes, characters, marks, properties, or qualities, that the object possesses; the totality of intentions that are pertinent to the context of a given discussion. • confirmation bias The tendency to pick out aspects of a conversation that support our one's own preexisting beliefs and values. Free to share, print, make copies and changes. Get yours at www.boundless.com Learning to Listen and Helping Others Do the Same • constructive Carefully considered and meant to be helpful. • credibility The objective and subjective components of the believability of a source or message. • critical thinking The process by which people qualitatively and quantitatively assess the information they have accumulated. • culture culture (plural cultures)The arts, customs, and habits that characterize a particular society or nation.The beliefs, values, behaviour and material objects that constitute a people's way of life. (microbiology) The process of growing a bacterial or other biological entity in an artificial medium. (anthropology) Any knowledge passed from one generation to the next, not necessarily with respect to human beings.The collective noun for a group of bacteria. (botany) cultivationThe Culture of Spring-Flowering Bulbs[1](computing) The language and peculiarities of a geographical location.A culture is the combination of the language that you speak and the geographical location you belong to. It also includes the way you represent dates, times and currencies. ... Examples: en-UK, en-US, de-AT, fr-BE, etc. • culture The beliefs, values, behavior and material objects that constitute a people's way of life; the arts, customs, and habits that characterize a particular society or nation. • empathy The capacity to understand another person's point of view or the result of such understanding. • ethos A rhetorical appeal to an audience based on the speaker/writer's credibility. • Evaluating stage The stage of the listening process during which the listener critically assesses the information she's received from the speaker. • Face a sense of self-worth or self-esteem, especially in the eyes of others • feedback The receivers' verbal and nonverbal responses to a message, such as a nod for understanding (nonverbal), a raised eyebrow for being confused (nonverbal), or asking a question to clarify the message (verbal). • gender The socio-cultural phenomenon of the division of people into various categories, such as "male" and "female," with each having associated clothing, roles, stereotypes, etc. • Hearing The physiological process of registering sound waves as they hit the eardrum. Free to share, print, make copies and changes. Get yours at www.boundless.com Learning to Listen and Helping Others Do the Same • Judgment The evaluation of evidence in the making of a decision. • Listening The active process by which we make sense of, assess, and respond to what we hear. • memory The ability of an organism to record information about things or events with the facility of recalling them later at will. • memory The ability of an organism to record information about things or events with the facility of recalling them later at will. • Metacognition "Cognition about cognition", or "knowing about knowing. " It can take many forms, including knowledge about when and how to use particular strategies for learning or for problem solving. • mnemonic Anything (especially something in verbal form) used to help remember something. • Perception Conscious understanding of something; acuity. • recall Memory; the ability to remember. • Receiving stage The first stage of the listening process, which involves hearing and attending. • Remembering stage The stage of listening wherein the listener categorizes and retains the information she's gathering from the speaker. • Responding stage The listening stage wherein the listener provides verbal and/or nonverbal reactions to what she hears. • singularity A proposed point in the technological future at which artificial intelligences become capable of augmenting and improving themselves, leading to an explosive growth in intelligence. Free to share, print, make copies and changes. Get yours at www.boundless.com Learning to Listen and Helping Others Do the Same • tangential Merely touching, referring to a tangent, only indirectly related. • technology A device, material, or sequence of mathematical coded electronic instructions created by a person's mind that is built, assembled, or produced and which is not part of the natural world. • understanding The mental (sometimes emotional) process of comprehension, or the assimilation of knowledge, which is subjective by its nature. • Understanding stage The stage of listening during which the listener determines the context and meanings of the words that are heard. • Vividness effect The phenomenon of how vivid or highly graphic and dramatic events affect an individual's perception of a situation. Free to share, print, make copies and changes. Get yours at www.boundless.com Learning to Listen and Helping Others Do the Same Randy Orton Choke Hold Speakers don't need to use a choke hold to keep the audience's attention. Photo by Sean Refer. Free to share, print, make copies and changes. Get yours at www.boundless.com Wikimedia. "RandyOrton-chokehold." CC BY-SA http://commons.wikimedia.org/wiki/File%253ARandyOrton-chokehold.jpg View on Boundless.com Learning to Listen and Helping Others Do the Same Donkey Ears The first stage of the listening process is receiving. Free to share, print, make copies and changes. Get yours at www.boundless.com Flickr. "Donkey ears | Flickr - Photo Sharing!." CC BY http://www.flickr.com/photos/dahlstroms/3990778114/ View on Boundless.com Learning to Listen and Helping Others Do the Same Trust Trust is an important aspect of credibility. Will the audience trust what the speaker says? Free to share, print, make copies and changes. Get yours at www.boundless.com Wikimedia. "Trust." Public domain http://commons.wikimedia.org/wiki/File%253ATrust.svg View on Boundless.com Learning to Listen and Helping Others Do the Same Being a Critic Any one of these people can be a critic. Hopefully they know how to criticize effectively. Free to share, print, make copies and changes. Get yours at www.boundless.com Flickr. "Media Critics Panel at NCMR | Flickr - Photo Sharing!." CC BY http://www.flickr.com/photos/edkohler/2561996199/ View on Boundless.com Learning to Listen and Helping Others Do the Same Antony Gormley's statue "Untitled [Listening]," Maygrove Peace Park Listening is an important academic, professional, and daily skill. Free to share, print, make copies and changes. Get yours at www.boundless.com Geograph. "Antony Gormley's statue "Untitled... (C) Mike Quinn :: Geograph Britain and Ireland." CC BY-SA http://www.geograph.org.uk/photo/2468910 View on Boundless.com Learning to Listen and Helping Others Do the Same Distractions Are Everywhere As these panelists discuss, distractions can occur everywhere. In a situation like driving, distractions can prove fatal. Learning how to tune out distraction enables people to stay on task. Free to share, print, make copies and changes. Get yours at www.boundless.com Flickr. "All sizes | Distracted Driving Summit | Flickr - Photo Sharing!." CC BY http://www.flickr.com/photos/merfam/3978571622/sizes/l/ View on Boundless.com Learning to Listen and Helping Others Do the Same Handshake Different cultures can have different methods of communication. Free to share, print, make copies and changes. Get yours at www.boundless.com Flickr. "Handshake | Flickr - Photo Sharing!." CC BY-SA http://www.flickr.com/photos/aidan_jones/3575000735/ View on Boundless.com Learning to Listen and Helping Others Do the Same Memory Remembering what you hear is key to effective listening. Free to share, print, make copies and changes. Get yours at www.boundless.com Dave Page. "DMS 423 - Class 4." CC BY http://resumbrae.com/ub/dms423_f07/04/ View on Boundless.com Learning to Listen and Helping Others Do the Same Conversation Piece by Juan Munoz (1999) There are many ways, both verbal and nonverbal, to respond to what you hear. Free to share, print, make copies and changes. Get yours at www.boundless.com Geograph. "Conversation Piece by Juan Munoz (1999) (C) Wendy North :: Geograph Britain and Ireland." CC BY-SA http://www.geograph.org.uk/photo/917829 View on Boundless.com Learning to Listen and Helping Others Do the Same Causes of Poor Listening There are many barriers that can impede effective listening. Free to share, print, make copies and changes. Get yours at www.boundless.com Flickr. "Ear Horn | Flickr - Photo Sharing!." CC BY http://www.flickr.com/photos/paul_garland/4957441955/ View on Boundless.com Learning to Listen and Helping Others Do the Same 38/365 Puzzled After receiving information via listening, the next step is understanding what we've heard. Free to share, print, make copies and changes. Get yours at www.boundless.com Fotopedia. CC BY http://www.fotopedia.com/items/flickr-3261364899 View on Boundless.com Learning to Listen and Helping Others Do the Same Memory Sticks by Raul Medina Diaz Like electronic memory sticks, human beings employ storage methods to permanently record thoughts and memories. Free to share, print, make copies and changes. Get yours at www.boundless.com Wikimedia. "Memories Sticks." CC BY-SA http://commons.wikimedia.org/wiki/File:Memories_Sticks.jpg View on Boundless.com Learning to Listen and Helping Others Do the Same Be an Open-Minded Listener Open mindedness is essential to effective listening. Free to share, print, make copies and changes. Get yours at www.boundless.com Flickr. "Keep an Open Mind | Flickr - Photo Sharing!." CC BY http://www.flickr.com/photos/mikecogh/2613329904/ View on Boundless.com Learning to Listen and Helping Others Do the Same Degrees of Active Listening There are several degrees of active listening. Free to share, print, make copies and changes. Get yours at www.boundless.com Wikipedia. "Active-listening-chart." CC BY-SA http://en.wikipedia.org/wiki/File:Active-listening-chart.png View on Boundless.com Learning to Listen and Helping Others Do the Same Roosevelt and Churchill in Conversation Effective listening leads to better critical understanding. Free to share, print, make copies and changes. Get yours at www.boundless.com Geograph. "Roosevelt and Churchill in conversation (C) Zorba the Geek :: Geograph Britain and Ireland." CC BY-SA http://www.geograph.org.uk/photo/875991 View on Boundless.com Learning to Listen and Helping Others Do the Same Focus Once we understand what we hear, we can focus in on the relevant information. Free to share, print, make copies and changes. Get yours at www.boundless.com Fotopedia. "Focus by in Shallow focus on Fotopedia - Images for Humanity." CC BY-SA http://www.fotopedia.com/items/flickr-3498552329 View on Boundless.com Learning to Listen and Helping Others Do the Same Lasers Technology can be a hindrance and help to effective communication. Learning how to use it effectively helps speakers get their message across without distracting the audience. Free to share, print, make copies and changes. Get yours at www.boundless.com http://www.arteyfotografia.com.ar/7424/fotos/208818/. CC BY http://www.arteyfotografia.com.ar/7424/fotos/208818/ View on Boundless.com Learning to Listen and Helping Others Do the Same Communication model Notice the feedback from the receivers. Free to share, print, make copies and changes. Get yours at www.boundless.com Wikipedia. "Transactional comm model." CC BY 3.0 http://en.wikipedia.org/wiki/File:Transactional_comm_model.jpg View on Boundless.com Learning to Listen and Helping Others Do the Same United Nations Climate Change Conference The attitudes, beliefs, and behaviors of the attendees shape the communication inside and outside the conference. Free to share, print, make copies and changes. Get yours at www.boundless.com Wikimedia. "Bali conference inside." CC BY http://commons.wikimedia.org/wiki/File%253ABali_conference_inside.jpg View on Boundless.com Learning to Listen and Helping Others Do the Same Invisible Couple Differences in gender communication styles can sometimes lead to less effective communication. Free to share, print, make copies and changes. Get yours at www.boundless.com Geograph. "Invisible couple (C) william :: Geograph Britain and Ireland." CC BY-SA http://www.geograph.org.uk/photo/2387488 View on Boundless.com Learning to Listen and Helping Others Do the Same The final stage in the listening process is A) responding. B) receiving. C) remembering. D) evaluating. Free to share, print, make copies and changes. Get yours at www.boundless.com Learning to Listen and Helping Others Do the Same The final stage in the listening process is A) responding. B) receiving. C) remembering. D) evaluating. Free to share, print, make copies and changes. Get yours at www.boundless.com Boundless - LO. "Boundless." CC BY-SA 3.0 http://www.boundless.com/ Learning to Listen and Helping Others Do the Same Active listening is A) a communication technique that requires the listener to provide feedback to the speaker. B) a way of listening in which the audience restates or paraphrases what they heard in their own words. C) All of these answers. D) a listening method that displays sincerity and improves personal relationships. Free to share, print, make copies and changes. Get yours at www.boundless.com Learning to Listen and Helping Others Do the Same Active listening is A) a communication technique that requires the listener to provide feedback to the speaker. B) a way of listening in which the audience restates or paraphrases what they heard in their own words. C) All of these answers. D) a listening method that displays sincerity and improves personal relationships. Free to share, print, make copies and changes. Get yours at www.boundless.com Boundless - LO. "Boundless." CC BY-SA 3.0 http://www.boundless.com/ Learning to Listen and Helping Others Do the Same Which of the following is an example of a critical thinking skill? A) The ability to gather relevant information. B) The ability to determine the presence or lack of logical relationships. C) The ability to use language clearly, efficiently, and with efficacy. D) All of these answers. Free to share, print, make copies and changes. Get yours at www.boundless.com Learning to Listen and Helping Others Do the Same Which of the following is an example of a critical thinking skill? A) The ability to gather relevant information. B) The ability to determine the presence or lack of logical relationships. C) The ability to use language clearly, efficiently, and with efficacy. D) All of these answers. Free to share, print, make copies and changes. Get yours at www.boundless.com Boundless - LO. "Boundless." CC BY-SA 3.0 http://www.boundless.com/ Learning to Listen and Helping Others Do the Same A political candidate’s father was not a citizen of the country in which the candidate is running for office. The candidate’s opponent uses that information to point out that the candidate does not share his fellow citizen’s values. When a critical listener hears this claim, how will he or she evaluate it? A) All of the answers B) By recognizing the differences between fact and opinion C) By relying on reasoning and common sense D) By listening ethically Free to share, print, make copies and changes. Get yours at www.boundless.com Learning to Listen and Helping Others Do the Same A political candidate’s father was not a citizen of the country in which the candidate is running for office. The candidate’s opponent uses that information to point out that the candidate does not share his fellow citizen’s values. When a critical listener hears this claim, how will he or she evaluate it? A) All of the answers B) By recognizing the differences between fact and opinion C) By relying on reasoning and common sense D) By listening ethically Free to share, print, make copies and changes. Get yours at www.boundless.com Saylor OER. "Communication « Saylor.org – Free Online Courses Built by Professors." CC BY 3.0 http://www.saylor.org/majors/Communication/ Learning to Listen and Helping Others Do the Same The phenomenon of how vivid or highly graphic and dramatic events affect an individual’s perception of a situation. A) Listening B) Vividness effect C) Active listening D) Critical thinking Free to share, print, make copies and changes. Get yours at www.boundless.com Learning to Listen and Helping Others Do the Same The phenomenon of how vivid or highly graphic and dramatic events affect an individual’s perception of a situation. A) Listening B) Vividness effect C) Active listening D) Critical thinking Free to share, print, make copies and changes. Get yours at www.boundless.com Boundless Learning. "Boundless." CC BY-SA 3.0 http://www.boundless.com/ Learning to Listen and Helping Others Do the Same The tendency to pick out aspects of a conversation that support our one's own preexisting beliefs and values. A) Listening B) Active listening C) Critical thinking D) Confirmation bias Free to share, print, make copies and changes. Get yours at www.boundless.com Learning to Listen and Helping Others Do the Same The tendency to pick out aspects of a conversation that support our one's own preexisting beliefs and values. A) Listening B) Active listening C) Critical thinking D) Confirmation bias Free to share, print, make copies and changes. Get yours at www.boundless.com Boundless Learning. "Boundless." CC BY-SA 3.0 http://www.boundless.com/ Learning to Listen and Helping Others Do the Same A scholar is delivering a speech on dialects used in urban environments in the United States at the end of the 20th century. He delivers the entire speech as a rap and the audience has a difficult time following his argument. This is an example of A) jumping ahead. B) trying too hard. C) low concentration. D) focusing on style, not substance. Free to share, print, make copies and changes. Get yours at www.boundless.com Learning to Listen and Helping Others Do the Same A scholar is delivering a speech on dialects used in urban environments in the United States at the end of the 20th century. He delivers the entire speech as a rap and the audience has a difficult time following his argument. This is an example of A) jumping ahead. B) trying too hard. C) low concentration. D) focusing on style, not substance. Free to share, print, make copies and changes. Get yours at www.boundless.com Boundless - LO. "Boundless." CC BY-SA 3.0 http://www.boundless.com/ Learning to Listen and Helping Others Do the Same The receiving stage of the listening process involves which of the following? A) Being physically present in the space where the speech will take place. B) Responding verbally to the speaker. C) Accurately identifying particular sounds we hear as words. D) Understanding the meaning of the speech. Free to share, print, make copies and changes. Get yours at www.boundless.com Learning to Listen and Helping Others Do the Same The receiving stage of the listening process involves which of the following? A) Being physically present in the space where the speech will take place. B) Responding verbally to the speaker. C) Accurately identifying particular sounds we hear as words. D) Understanding the meaning of the speech. Free to share, print, make copies and changes. Get yours at www.boundless.com Boundless - LO. "Boundless." CC BY-SA 3.0 http://www.boundless.com/ Learning to Listen and Helping Others Do the Same Which of the following is an important element of the understanding stage of the listening process? A) This is the stage in which the listener determines the context and meanings of words in the speech. B) This stage allows the listener to get a big picture of the message. C) All of these answers. D) When the listener achieves understanding she can start a mental outline of the speech. Free to share, print, make copies and changes. Get yours at www.boundless.com Learning to Listen and Helping Others Do the Same Which of the following is an important element of the understanding stage of the listening process? A) This is the stage in which the listener determines the context and meanings of words in the speech. B) This stage allows the listener to get a big picture of the message. C) All of these answers. D) When the listener achieves understanding she can start a mental outline of the speech. Free to share, print, make copies and changes. Get yours at www.boundless.com Boundless - LO. "Boundless." CC BY-SA 3.0 http://www.boundless.com/ Learning to Listen and Helping Others Do the Same The evaluating stage is the stage of the listening process in which A) the listener interacts with the speaker verbally or nonverbally. B) the listener recalls the information from the speech and repeats it to verify her understanding. C) the listener assesses the information she's received and forms an opinion on what she's heard. D) All of these answers Free to share, print, make copies and changes. Get yours at www.boundless.com Learning to Listen and Helping Others Do the Same The evaluating stage is the stage of the listening process in which A) the listener interacts with the speaker verbally or nonverbally. B) the listener recalls the information from the speech and repeats it to verify her understanding. C) the listener assesses the information she's received and forms an opinion on what she's heard. D) All of these answers Free to share, print, make copies and changes. Get yours at www.boundless.com Boundless - LO. "Boundless." CC BY-SA 3.0 http://www.boundless.com/ Learning to Listen and Helping Others Do the Same Which of the following is an example of a nonverbal response? A) asking questions B) cutting off the speaker C) nodding D) requesting additional information Free to share, print, make copies and changes. Get yours at www.boundless.com Learning to Listen and Helping Others Do the Same Which of the following is an example of a nonverbal response? A) asking questions B) cutting off the speaker C) nodding D) requesting additional information Free to share, print, make copies and changes. Get yours at www.boundless.com Boundless - LO. "Boundless." CC BY-SA 3.0 http://www.boundless.com/ Learning to Listen and Helping Others Do the Same Memory is A) critical to moving forward. B) All of these answers. C) essential throughout the listening process. D) something we depend on to let us place what we're hearing in the context of what we've heard before. Free to share, print, make copies and changes. Get yours at www.boundless.com Learning to Listen and Helping Others Do the Same Memory is A) critical to moving forward. B) All of these answers. C) essential throughout the listening process. D) something we depend on to let us place what we're hearing in the context of what we've heard before. Free to share, print, make copies and changes. Get yours at www.boundless.com Boundless - LO. "Boundless." CC BY-SA 3.0 http://www.boundless.com/ Learning to Listen and Helping Others Do the Same As an open-minded listener, you should A) excuse offensive language and assume the cause is a cultural difference. B) bring assumptions into conversation that don't align with the beliefs of the conversational partner. C) focus on what the speaker says, regardless of how they're saying it. D) All of these answers. Free to share, print, make copies and changes. Get yours at www.boundless.com Learning to Listen and Helping Others Do the Same As an open-minded listener, you should A) excuse offensive language and assume the cause is a cultural difference. B) bring assumptions into conversation that don't align with the beliefs of the conversational partner. C) focus on what the speaker says, regardless of how they're saying it. D) All of these answers. Free to share, print, make copies and changes. Get yours at www.boundless.com Boundless - LO. "Boundless." CC BY-SA 3.0 http://www.boundless.com/ Learning to Listen and Helping Others Do the Same When communicating in a masculine style, a speaker will A) exhibit knowledge. B) disclose personal information. C) be tentative. D) focus on responsiveness. Free to share, print, make copies and changes. Get yours at www.boundless.com Learning to Listen and Helping Others Do the Same When communicating in a masculine style, a speaker will A) exhibit knowledge. B) disclose personal information. C) be tentative. D) focus on responsiveness. Free to share, print, make copies and changes. Get yours at www.boundless.com Boundless - LO. "Boundless." CC BY-SA 3.0 http://www.boundless.com/ Learning to Listen and Helping Others Do the Same As a social construct, gender is A) All of these answers. B) learned. C) symbolic. D) dynamic. Free to share, print, make copies and changes. Get yours at www.boundless.com Learning to Listen and Helping Others Do the Same As a social construct, gender is A) All of these answers. B) learned. C) symbolic. D) dynamic. Free to share, print, make copies and changes. Get yours at www.boundless.com Boundless - LO. "Boundless." CC BY-SA 3.0 http://www.boundless.com/ Learning to Listen and Helping Others Do the Same Which of the following is a way in which technology can distract from a speech? A) Equipment can malfunction, causing disruptions to the listening process. B) Technology can help the audience be physically able to hear the speaker's words. C) Taking lecture notes on a laptop can be a convenient way to record the ideas of the speaker. D) All of these answers. Free to share, print, make copies and changes. Get yours at www.boundless.com Learning to Listen and Helping Others Do the Same Which of the following is a way in which technology can distract from a speech? A) Equipment can malfunction, causing disruptions to the listening process. B) Technology can help the audience be physically able to hear the speaker's words. C) Taking lecture notes on a laptop can be a convenient way to record the ideas of the speaker. D) All of these answers. Free to share, print, make copies and changes. Get yours at www.boundless.com Boundless - LO. "Boundless." CC BY-SA 3.0 http://www.boundless.com/ Learning to Listen and Helping Others Do the Same Speakers can avoid distractions caused by technology by A) doing a sound check. B) including many sources of visual stimulation. C) having a cell phone close by and available in case it is needed. D) allowing the audience to use mobile devices to engage with the speaker. Free to share, print, make copies and changes. Get yours at www.boundless.com Learning to Listen and Helping Others Do the Same Speakers can avoid distractions caused by technology by A) doing a sound check. B) including many sources of visual stimulation. C) having a cell phone close by and available in case it is needed. D) allowing the audience to use mobile devices to engage with the speaker. Free to share, print, make copies and changes. Get yours at www.boundless.com Boundless - LO. "Boundless." CC BY-SA 3.0 http://www.boundless.com/ Learning to Listen and Helping Others Do the Same Active listening is A) All of these answers. B) a communication technique that requires the listener to feed back what they hear to the speaker. C) a technique that involves observing and assessing the speaker's behavior and body language. D) an activity that confirms what the listener heard and that both parties understand each other. Free to share, print, make copies and changes. Get yours at www.boundless.com Learning to Listen and Helping Others Do the Same Active listening is A) All of these answers. B) a communication technique that requires the listener to feed back what they hear to the speaker. C) a technique that involves observing and assessing the speaker's behavior and body language. D) an activity that confirms what the listener heard and that both parties understand each other. Free to share, print, make copies and changes. Get yours at www.boundless.com Boundless - LO. "Boundless." CC BY-SA 3.0 http://www.boundless.com/ Learning to Listen and Helping Others Do the Same How should you combat external distractions? A) Make yourself as physically comfortable as possible so that you can focus fully on the speaker. B) All of these answers. C) Engage in conversation in a room with loud noises and lots of visual stimulus. D) Turn off mobile devices, relocate to a quiet space, and close unnecessary windows on your computer. Free to share, print, make copies and changes. Get yours at www.boundless.com Learning to Listen and Helping Others Do the Same How should you combat external distractions? A) Make yourself as physically comfortable as possible so that you can focus fully on the speaker. B) All of these answers. C) Engage in conversation in a room with loud noises and lots of visual stimulus. D) Turn off mobile devices, relocate to a quiet space, and close unnecessary windows on your computer. Free to share, print, make copies and changes. Get yours at www.boundless.com Boundless - LO. "Boundless." CC BY-SA 3.0 http://www.boundless.com/ Learning to Listen and Helping Others Do the Same Which of the following is a good technique for listening with an open mind? A) All of these answers. B) Temporarily suspend your associations, positive or negative, with the speaker. C) If you disagree with the speaker, tune out that portion of the speech. D) When you listen to a speaker, let your own perspectives and judgements inform your interpretation. Free to share, print, make copies and changes. Get yours at www.boundless.com Learning to Listen and Helping Others Do the Same Which of the following is a good technique for listening with an open mind? A) All of these answers. B) Temporarily suspend your associations, positive or negative, with the speaker. C) If you disagree with the speaker, tune out that portion of the speech. D) When you listen to a speaker, let your own perspectives and judgements inform your interpretation. Free to share, print, make copies and changes. Get yours at www.boundless.com Boundless - LO. "Boundless." CC BY-SA 3.0 http://www.boundless.com/ Learning to Listen and Helping Others Do the Same You are giving a speech at a conference and observe the following audience behaviors: clapping, attentive eye contact, audience members facing you directly, and an audience member touching her ear. Which of these behaviors displays disbelief? A) clapping B) touching the ear C) eye contact D) audience facing you Free to share, print, make copies and changes. Get yours at www.boundless.com Learning to Listen and Helping Others Do the Same You are giving a speech at a conference and observe the following audience behaviors: clapping, attentive eye contact, audience members facing you directly, and an audience member touching her ear. Which of these behaviors displays disbelief? A) clapping B) touching the ear C) eye contact D) audience facing you Free to share, print, make copies and changes. Get yours at www.boundless.com Boundless - LO. "Boundless." CC BY-SA 3.0 http://www.boundless.com/ Learning to Listen and Helping Others Do the Same In response to a speech, an audience gives the speaker a standing ovation. What type of feedback is that? A) Substantive B) Summative C) Formative D) All of the answers Free to share, print, make copies and changes. Get yours at www.boundless.com Learning to Listen and Helping Others Do the Same In response to a speech, an audience gives the speaker a standing ovation. What type of feedback is that? A) Substantive B) Summative C) Formative D) All of the answers Free to share, print, make copies and changes. Get yours at www.boundless.com Saylor OER. "Communication « Saylor.org – Free Online Courses Built by Professors." CC BY 3.0 http://www.saylor.org/majors/Communication/ Learning to Listen and Helping Others Do the Same Which of the following is an example of the readiness to perceive step of the process of perception? A) Use signposts phrases, like "Now get this..." B) Make sure the room is free of noise and other distractions. C) Challenge the audience with an inquiry to stimulate thinking. D) All of these answers. Free to share, print, make copies and changes. Get yours at www.boundless.com Learning to Listen and Helping Others Do the Same Which of the following is an example of the readiness to perceive step of the process of perception? A) Use signposts phrases, like "Now get this..." B) Make sure the room is free of noise and other distractions. C) Challenge the audience with an inquiry to stimulate thinking. D) All of these answers. Free to share, print, make copies and changes. Get yours at www.boundless.com Boundless - LO. "Boundless." CC BY-SA 3.0 http://www.boundless.com/ Learning to Listen and Helping Others Do the Same Which of the following describes the perspective-taking strategy for testing your audience's understanding? A) Build upon prior understanding of concepts by repeating and using internal summaries. B) See how the members of an audience organize the world cognitively in order to reframe your concepts. C) Question your audience to see if they understand what you are saying, and adjust to clarify. D) Paraphrase what you said for the audience and restate the ideas with different examples. Free to share, print, make copies and changes. Get yours at www.boundless.com Learning to Listen and Helping Others Do the Same Which of the following describes the perspective-taking strategy for testing your audience's understanding? A) Build upon prior understanding of concepts by repeating and using internal summaries. B) See how the members of an audience organize the world cognitively in order to reframe your concepts. C) Question your audience to see if they understand what you are saying, and adjust to clarify. D) Paraphrase what you said for the audience and restate the ideas with different examples. Free to share, print, make copies and changes. Get yours at www.boundless.com Boundless - LO. "Boundless." CC BY-SA 3.0 http://www.boundless.com/ Learning to Listen and Helping Others Do the Same Which of the following is a way to apply prior knowledge about the audience? A) Ask yourself, "What vocabulary will my audience understand and what should I explain first?" B) All of these answers. C) Help the audience picture changes from one state or condition to another. D) Clearly list and number the steps or events you are describing in the order in which they occur. Free to share, print, make copies and changes. Get yours at www.boundless.com Learning to Listen and Helping Others Do the Same Which of the following is a way to apply prior knowledge about the audience? A) Ask yourself, "What vocabulary will my audience understand and what should I explain first?" B) All of these answers. C) Help the audience picture changes from one state or condition to another. D) Clearly list and number the steps or events you are describing in the order in which they occur. Free to share, print, make copies and changes. Get yours at www.boundless.com Boundless - LO. "Boundless." CC BY-SA 3.0 http://www.boundless.com/ Learning to Listen and Helping Others Do the Same Which of the following is an example of how you can derive credibility during your speech? A) Use strong supporting evidence and explain it to the audience. B) Establish common ground with the audience. C) Speak confidently and assertively, while demonstrating a genuine concern for the audience. D) All of these answers. Free to share, print, make copies and changes. Get yours at www.boundless.com Learning to Listen and Helping Others Do the Same Which of the following is an example of how you can derive credibility during your speech? A) Use strong supporting evidence and explain it to the audience. B) Establish common ground with the audience. C) Speak confidently and assertively, while demonstrating a genuine concern for the audience. D) All of these answers. Free to share, print, make copies and changes. Get yours at www.boundless.com Boundless - LO. "Boundless." CC BY-SA 3.0 http://www.boundless.com/ Learning to Listen and Helping Others Do the Same When you have built a rapport with your audience so that they leave with an impression of you as good as or better than when you began your speech, that is an example of good A) derived credibility. B) terminal credibility. C) initial credibility. D) ethos credibility. Free to share, print, make copies and changes. Get yours at www.boundless.com Learning to Listen and Helping Others Do the Same When you have built a rapport with your audience so that they leave with an impression of you as good as or better than when you began your speech, that is an example of good A) derived credibility. B) terminal credibility. C) initial credibility. D) ethos credibility. Free to share, print, make copies and changes. Get yours at www.boundless.com Boundless - LO. "Boundless." CC BY-SA 3.0 http://www.boundless.com/ Learning to Listen and Helping Others Do the Same What is the ordering principle for supporting memory? A) Create an organizational scheme, then position ideas using the scheme for the listeners. B) Mentally associate ideas with specific physical locations. C) Break up long series into manageable sets, grouping similar items together. D) Create a short poem or list of words to help with memorization. Free to share, print, make copies and changes. Get yours at www.boundless.com Learning to Listen and Helping Others Do the Same What is the ordering principle for supporting memory? A) Create an organizational scheme, then position ideas using the scheme for the listeners. B) Mentally associate ideas with specific physical locations. C) Break up long series into manageable sets, grouping similar items together. D) Create a short poem or list of words to help with memorization. Free to share, print, make copies and changes. Get yours at www.boundless.com Boundless - LO. "Boundless." CC BY-SA 3.0 http://www.boundless.com/ Learning to Listen and Helping Others Do the Same Which of the following describes the storage stage in the formation and retrieval of memory? A) Allows information that is from the outside world to reach our senses in the form of stimuli. B) Calls back the stored information in response to some cue for use in a process or activity. C) Refers to the process by which information is encoded, stored, and retrieved. D) Creates a permanent record of the encoded information. Free to share, print, make copies and changes. Get yours at www.boundless.com Learning to Listen and Helping Others Do the Same Which of the following describes the storage stage in the formation and retrieval of memory? A) Allows information that is from the outside world to reach our senses in the form of stimuli. B) Calls back the stored information in response to some cue for use in a process or activity. C) Refers to the process by which information is encoded, stored, and retrieved. D) Creates a permanent record of the encoded information. Free to share, print, make copies and changes. Get yours at www.boundless.com Boundless - LO. "Boundless." CC BY-SA 3.0 http://www.boundless.com/ Learning to Listen and Helping Others Do the Same Which of the following best describes high context culture? A) A culture where there is an expectation that people will say what is on their mind directly. B) A culture where the people are more likely to use indirect speech and hints to convey meaning. C) A style of speaking that is sender-oriented and the burden is on the speaker to be understood. D) A style of speaking in which the listener must pay attention to clues to understand the message. Free to share, print, make copies and changes. Get yours at www.boundless.com Learning to Listen and Helping Others Do the Same Which of the following best describes high context culture? A) A culture where there is an expectation that people will say what is on their mind directly. B) A culture where the people are more likely to use indirect speech and hints to convey meaning. C) A style of speaking that is sender-oriented and the burden is on the speaker to be understood. D) A style of speaking in which the listener must pay attention to clues to understand the message. Free to share, print, make copies and changes. Get yours at www.boundless.com Boundless - LO. "Boundless." CC BY-SA 3.0 http://www.boundless.com/ Learning to Listen and Helping Others Do the Same Which of the following best describes a collectivist culture? A) A culture that views the self as most important. B) A culture that views loss of face as a failure to measure up to what is expected by others. C) A culture that is concerned with maintaining their own face and not focused on that of others. D) A culture that places the needs and interest of the group above individual desires or motivations. Free to share, print, make copies and changes. Get yours at www.boundless.com Learning to Listen and Helping Others Do the Same Which of the following best describes a collectivist culture? A) A culture that views the self as most important. B) A culture that views loss of face as a failure to measure up to what is expected by others. C) A culture that is concerned with maintaining their own face and not focused on that of others. D) A culture that places the needs and interest of the group above individual desires or motivations. Free to share, print, make copies and changes. Get yours at www.boundless.com Boundless - LO. "Boundless." CC BY-SA 3.0 http://www.boundless.com/ Learning to Listen and Helping Others Do the Same Which of the following best describes the goal of constructive criticism? A) To change a person's actions by talking to them compassionately in order to get what you want. B) To explain your feelings to another person by giving them examples of their failures. C) To give criticism that is subjective, general, and motivated by personal goals. D) To improve the behavior or behavioral results of a person without using personal attacks. Free to share, print, make copies and changes. Get yours at www.boundless.com Learning to Listen and Helping Others Do the Same Which of the following best describes the goal of constructive criticism? A) To change a person's actions by talking to them compassionately in order to get what you want. B) To explain your feelings to another person by giving them examples of their failures. C) To give criticism that is subjective, general, and motivated by personal goals. D) To improve the behavior or behavioral results of a person without using personal attacks. Free to share, print, make copies and changes. Get yours at www.boundless.com Boundless - LO. "Boundless." CC BY-SA 3.0 http://www.boundless.com/ Learning to Listen and Helping Others Do the Same An example of a method to gracefully receive criticism is A) be open-minded that others may see something you do not. B) assume that you and your work is perfect. C) accept hostile language and personal attacks. D) All of these answers. Free to share, print, make copies and changes. Get yours at www.boundless.com Learning to Listen and Helping Others Do the Same An example of a method to gracefully receive criticism is A) be open-minded that others may see something you do not. B) assume that you and your work is perfect. C) accept hostile language and personal attacks. D) All of these answers. Free to share, print, make copies and changes. Get yours at www.boundless.com Boundless - LO. "Boundless." CC BY-SA 3.0 http://www.boundless.com/ Learning to Listen and Helping Others Do the Same Attribution • Boundless Learning. "Boundless." 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