Performance management framework
Delivering results that
matter to Coloradans
What are our
priorities?
How will we
achieve them?
Vision
& Values
Priority
Executive
Goals
Dept
Performance
Improvement
Goals
Governance, Planning &
Execution
How will we
know we are
successful?
Reporting & Evaluation
How do we
make it last?
Customer-focused Culture
HVSC - Backlog Optimization - B Galush A Yost Apr 1 2011 vf.ppt
(The Academy)
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Academy Framework and Key Topics
Framework Element
Audience – Builders
Audience – Implementers
Academy and Performance Mgt System
Vision
Culture of Operational Excellence & Customer Service
Barriers to Operational Excellence & Customer Service
Foundation: the
customer
Customer Focus
High Quality Performance Plan Overview
Strategic Planning
Goal Development & Alignment
Operational Goal & Metric Setting
Target & Action Setting
Collecting & Reporting on Metrics
Continuous Improvement Approaches – Aligning Problem Solving Tools
Operational Planning &
Evaluation
Problem Solving Deep Dive
Program Evaluation Deep Dive
Introduction to Lean
Lean Deep Dive
Leading & Communicating Change
Implementation &
Culture
Performance Accountability and Evaluation
Culture of Operational Excellence & Success
Closing and Ongoing Support
HVSC - Backlog Optimization - B Galush A Yost Apr 1 2011 vf.ppt
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