Block 4, Session 1822
Chuck Kissel
Cal State Fullerton

• 16 years of bookstore experience at Cal
State Fullerton
– 4 years in the textbook department
– 8 years in operations/customer service
– 4 years as the bookstore director

• Chair of the CSUISG (California State
University Independent Stores Group)
• Board member of ICBA (Independent
College Bookstore Association)
• Follett Higher Ed. Customer Advisory
Council (CAC) member

• Importance of environment for students
• Definition of sustainability by students
• Past experiences (1990’s)
• Current practices (2000’s)
• Future projects (2010’s)
• Closing highlights
• Questions

• Top ranked charities/causes by students
• Survey conducted by Youthography
– Environment (#1)
– Breast cancer (#11)

• Which of the following is considered sustainable by customers (students)?
1. A bag that is made from recycled material.
2. A bag that is biodegradable.

• Sustainability programs in bookstores
– Standard recycling of waste
• Cardboard
• Paper
• Aluminum cans
• Plastic bottles
– Buyback and used textbooks

• Buyback, used textbooks
• Textbook rentals
• Reusable store bags for purchase
• Course packs produced on 100 post consumer green
(Canada)
• Solar panels (SLO)

• Recycled office supplies
• Newspaper pencils
• Green (blue) books
• Elephant poop paper
• Organic and recycled clothing/gifts
• Plastic bottle shirts
• Corn plastic mugs

• Movement from print to electronic advertising
• Digital (with audio) signage
• Emails (secret sales)
• Digital textbooks and delivery
• Reduction/elimination of plastic shopping bags

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Address: Titan Shops
800 N. State College Blvd.
Commons 2 Dock
Fullerton, CA 92831-3599
Tel: 714.278.3418
Email: titanshopsweb@fullerton.edu
Web: http://www.titanbookstore.com
Titan Shops Privacy Policy:
Because we at Titan Shops respect our customers and understand that you are concerned about privacy, we have instituted policies intended to ensure that your personal information is handled in a safe and responsible manner. We post this privacy policy so that you know what kind of information we collect, how it is handled and with whom it may be shared. As we continue to develop our web site and take advantage of technologies to improve the services we provide, this polic likely will change. We therefore encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy. Currently, Titan Shops gathers customer information to improve the content on our web site, to enhance your on-line shopping experience, and for marketing and promotional purposes.
At this point, such information includes customer information gathered in the course of processing sales transactions and requests for information. Customer information will not be shared outside of
Titan Shops or the CSUF Auxiliary
Services Corporation.If you wish to update your online textbook account, go to http://www.titanbookstore.com
and click "My Account" or send an email to
Titan Shops web order fulfillment center at titanshopsweb@fullerton.edu
.

Click here if you are having problems viewing this email.
Address: Titan Shops
800 N. State College Blvd.
Commons 2 Dock
Fullerton, CA 92831-3599
Tel: 714.278.3418
Email: titanshopsweb@fullerton.edu
Web: http://www.titanbookstore.com

• Sustainability is important to students
• Expectation is likely to continue
• Entities examining strategies to be greener
• More innovative green products
• Water fountains accommodating refilling
• Paperless conferences, meetings, and classroom instruction