Welcome!
What is a Collaborative Team?
A group of diverse members who
work together to share their
expertise to address issues, solve
problems or give recommendations
that support the groups’ mission
and goals
What Makes a Team Effective?
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Shared beliefs and goals
Diverse membership
Shared leadership
Consensus decision making
Use of collaborative skills
Rules for sensitive issues
Activity
What’s Your
Teaming Type?
Four Types of Team Members
• Thinkers: Careful, precise, formal, private,
reserved, logical, inventive, reflective
• Directors: Take charge, control-oriented,
competitive, motivated to be number one, task
focused, achievers, strong willed
• Socializers: Optimistic, fast paced, emotional,
approval seeking, enthusiastic, impulsive,
expressive
• Relaters: Easy going, slow paced, diplomatic,
predictable, persistent, modest, accommodating,
friendly
Four Ways People Operate
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Task Oriented (Thinkers and Directors)
People Oriented (Relaters and Socializers)
Fast Paced (Directors and Socializers)
Slow Paced (Thinkers and Relators)
How Can Your Team Support the
Different Team Member Types?
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Thinkers: Accuracy and Precision
Directors: Power and Control
Socializers: Popularity and Prestige
Relaters: Sincerity and Appreciation
Stages of Team Development
• Forming
• Storming
• Norming
• Performing
Forming Stage
• Developing a
sense of purpose
and identity
• Trust level low
• Communication
guarded
Storming Stage
• Search for group values, procedures
and norms
• Possible competing for group control
and leadership
• Erratic interactions
• Communication may be angry,
distorted, confrontational
Norming Stage
• Develop a shared sense of
values, expectations, procedures
and traditions
• Openness in communication
• Issues shared more easily
Performing Stage
• Strong sense of “we” and team
cohesiveness
• Efficient in making decisions
and resolving conflict
• Interactions patterns are group
centered
Skills Necessary for
Collaborative Teaming
• Exchanging information
– Role release
– Teaching each other
• Communicating effectively
– Beware of perceptions
• Process for solving problems
-Brainstorming solutions
-Reaching consensus
• Resolving conflicts
Exchanging Information
Through Role Release
• As a team, look at the handout and quickly
count the total number of squares seen.
• Write the number of squares you find on a
piece of paper and hold it up.
Exchanging Information by
Teaching One Another
• A volunteer will give directions (without
using eye contact or hand motions) to the
group regarding how to draw a picture.
• The audience is not allowed to ask
questions.
Communicating Effectively:
Beware of Perceptions
• Pick a partner
• Each take 1 minute to share something your
partner would not know about you
• Partner receiving information will:
– Listen without interrupting
– Report to speaker what they heard/check for
accuracy
Process for Solving Problems
• Clearly define the issue (if large, break
into smaller issues)
• Generate solutions
• Decide on a solution
• Evaluate effectiveness
• Revise the plan as needed
Clearly Define the Issue
• State concerns/issues as problems
to be solved by asking:
What…?
How…?
When…?
Where…?
Generate Solutions
Brainstorming:
-No critical judgment allowed
-Free-wheeling is welcome
-Go for quantity, not quality
-Use round robin strategy
-Set short time period
-Record words or phrases only
Brainstorming
Activity
In your teams:
– Think of places to go on a dream
vacation
– Follow rules for brainstorming
– Have someone record ideas
– You have 60 seconds
– GO!!
Consensus Decision Making
Striving to reach a decision that
best reflects the thinking of
ALL team members
Types of decisions
Win-Lose
Lose-Lose
Win-Win = Consensus
Solving Problems
(Reaching Consensus)
Before solving ask:
– Are persons with responsibility and resources
committed to resolving the problems?
– What might happen if nothing is done to
resolve it?
– Does the problem warrant the effort and
resources needed to accomplish significant
change?
– Are adequate time and resources available to
resolve the problem?
Guidelines for Making
Decisions by Consensus
 Assume problems are solvable; avoid win-lose
situations
 Present your position clearly and logically, listen
to each team member’s reaction
 Seek out differences of opinions
 Involve everyone in the decision process
 Look for the next most acceptable alternative
when the team reaches a stalemate
 Support only solutions with which you are at least
somewhat able to agree
 Ask, “Is there anyone who cannot live with the
solution?”
Consensus Activity
In teams:
Reach consensus on a dream
vacation
Resolving Conflict
Handling Conflict
How do you handle conflict?
When conflict occurs:
• Face it and negotiate
– Allow adequate time to discuss
– Commit to resolve
– Communicate viewpoint, focus on behaviors not
personality traits
– Use personal statement (“I”, “me”, “mine”)
– Listen to other’s point of view
– Be open to new perspectives
– Reach agreement on definition of problem
– Request and negotiate change
WORK TOGETHER
Reasons Teams Get Stuck
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Too many meetings
Too much time in a meeting
Too many issues
Too many talkers
Too few talkers
Not making decisions
Rehashing decisions
Not remembering what was decided
Ignoring interpersonal conflict
Team Meeting Process
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Assign roles
Set time limits
Conduct Meeting
– Celebrate
– Review past meeting notes, carry incomplete tasks
over as issues
– LIST issues
– Prioritize issues
– Brainstorm solutions
– Reach consensus on solutions
– Record who will do what by when
– Carry over issues not addressed
Roles on Collaborative Teams
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Facilitator
Agenda Keeper
Time Keeper
Recorder
Encourager
Observer
How to Begin
-Assign roles
-Assign times
-Celebrate
-Review past notes,
carry incomplete
tasks over as issues
During the Meeting
-List issues
-Prioritize
-Brainstorm solutions for
each issue
-Reach consensus
-Record (who, what, when)
Ending the Meeting
-List issues for carry over
-List date, time and
location of next meeting
-Assign member to xerox/
distribute notes