Domus Leadership Training February 2015 Sessions Agenda Staff Development Team elements Building excellent teams Meetings Leadership Membership There is someone wiser than any of us… and that is all of us. Napoleon Bonaparte Occupational Prestige Scale Rank the 14 occupations according to the prestige that is attached to them in the United States. Rank the occupations based on how you believe the general population would arrange them. Place a “1” in front of the occupation that you think is the most prestigious, etc., all the way to “14,” which represents the least prestigious. Write down the time you start and the time you end. Group Rules Write down the time you start and the time you end. Groups ranking of each occupation must be agreed upon by each member before it becomes part of the group’s decisions. Should try to make each ranking one with which all members agree at least partially Two ground rules … No averaging No “majority rule” votes. Why do we use groups? What’s the difference between a team and a group? Work groups – a group that interacts to share information and to make decision to help each group members perform his/her job. Work teams – a group whose individual efforts result in a performance that is greater than the sum of its individual parts. When do you create a group? The decisions and process are already determined. Buy-in is not necessary. Time is a critical factor. It is a short-term project with defined outcomes. When do you create a team? You need buy-in for the best results. No one person has the answer. Shared responsibility is important to the success of the goal. The task is ongoing. Team Elements Task Relationships Individual Expectations Why are teams so popular? They typically outperform individuals. They use employee talents better. They are more flexible and responsive to environmental changes. They facilitate involvement. They are an effective way to democratize an organization and increase motivation. Group Process Forming Get to know each other Understand team’s purpose and each member’s role Define the tasks and how they will be accomplished. Determine acceptable group behavior. Abstract discussions of concepts and issues. Team accomplishes little, if anything, that concerns its goals. Storming Politeness begins to wear off. Dissension may occur over mission and operating procedures. People disagree and blame the team process. Leaders need to help coach people to work past their differences. Feelings of resistance, competition & defensiveness. People are beginning to understand each other. Norming The group asks the question, “How are we going to accomplish our work?” Bounce back and forth between “storming” and “norming.” Still takes management direction but is more independent. Growing sense of team cohesion, spirit & goals. Everyone knows the ground rules. Performing Final stage of team development. People focus on high performance. Members can accomplish tasks successfully and take on new projects. Team becomes more self-directed. Storming is quick and people get over it. You can take on a new member with little trouble. Members have insight into personal and groups processes. Context Composition Team Effectiveness Work Design Process Context Resources Leadership Structure Climate Performance and Rewards Composition Abilities Personalities Roles Diversity Size Flexibility Preference for Teamwork Work Design Autonomy Skill Variety Task Identity Task Significance Process Common Purpose Specific Goals Team Efficacy Conflict Social loafing INFLUENCER STEADY • Talkative • Optimistic • Persuasive • Dependable • Agreeable • Calm DIRECT CAUTIOUS • Directive Behavior • Impatient • Action-Oriented • Task-oriented • Perfectionist • Sensitive How do you build a team? Have a vision. Share the vision. Encourage involvement. Communicate. Promote feedback. Develop discipline. Cultivate respect. Strive for balance. “If you had to identify, in one word, the reason why the human race has not achieved, and never will achieve, its full potential, that word would be ‘meetings.’” Dave Barry Meetings Elements Environment Group as a Whole How big is the group? Who is involved? Are members cohesive? Combative? Do people want to be there? Group Members Group Leaders Meeting Facilitation 1. Plan/Prepare 2. Meet 3. Follow Up Planning/Preparation 1. Define Purpose 2. Assess Membership Needs 3. Recruit 4. Orient 5. Misc. 1. 2. 3. 4. 5. Physical environment Room arrangement Greeting Agenda Possible areas of conflict or discord Leading the Meeting 1. Have an agenda and stick to it. 2. Set time limits. 3. Limit the war stories. 4. One person speaks at a time. 5. If you are going to lead, lead. 6. Park some items. 7. Use the art of language. 8. Be adaptive and flexible. 9. Wrap it up. Agenda Three types of items… Information Discussion Decision Where do you put items… Beginning – non-essential items Middle – important items End – informational items The Meeting Agenda * Non-essential Important Informational Meeting Follow Up Minutes Subgroup Activities Setting next meeting Effective Members Participate Take responsibility Model behavior Help to establish healthy norms Encourage group cohesion Encourage conflict management strategies Problem Members Who are they (behaviorally not by name)? How can the leader or other members address the issues? Meeting Ground Rules 1. Everyone participates. 2. Different opinions are welcome. 3. Disagreement is an opportunity to learn more about an issue and ultimately make a wiser group decision. 4. Disagree in private; unite in public. 5. What is said here stays here. 6. Silence is agreement. 7. Limit side conversations. 8. One person has the floor at a time 9. Listen actively and respectfully. 10. You are responsible for your own experience. 11. Keep comments brief and to the point. 12. People who miss a meeting are responsible to “catch up” by contacting someone who attended. 13. We will start on time and end on time. Quick Meeting Assessment How was attendance? Were people on time? Before the meeting started did participants talk with one another? Was it a relaxed atmosphere? Was there some humor in the meeting? Were members supportive of one another? Did they help each other? Was there an atmosphere of free expression?