USC Facility Services
Registered Apprenticeship
Program
The WorkKeys Approach
Presented by:
Jim Demarest
Director of Facility Services, USC
Craig Hairston
Adjunct Instructor & WorkKeys Profiler,
Midlands Technical College
Presentation Outline
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Vision & Scope
Alliances
Desired Outcomes
The Challenges
The Plan
Core Course
Curriculum
• Sample – Energy
Conservation
• WorkKeys Summary
• Technical Course
Curriculum
• The Process
• What’s Next
The Vision & Scope
• Become a world class organization
• Include all service units of Facility Services
• Establish career ladders and promotional
opportunities
• Develop a federally approved
apprenticeship model for all service units –
Journeyman’s Cards
Alliances – Our Partners for Success
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Midlands Technical College
Midlands Workforce Development Board
SC Federal Administrator for the US Department of Labor
MEBA
Various USC Administrative Units
– Salary Administration, HR, Business & Finance,
Housing
Desired Outcomes
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•
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Improved work quality; reduced cost and repairs
Improved morale and ownership
More effective customer relationships
More loyal and stable workforce
Improved responsiveness and reliability of
services
• Increased employee participation and
streamlined work practices
The Challenges
• Size and scope of the project
– More than 20 occupations
– Nearly 400 part- and full-time employees
– 5-year plan
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Existing conditions
Talent level, salaries, and hiring challenges
Lack of formal skills training
Resource issues
The Plan
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Develop a Planning Team and Apprenticeship
Board
WorkKeys Job Profiling (Skills & Tasks)
WorkKeys Assessments & Skill Levels
Education to Meet Skill Gaps
Curriculum Development
Development of a Teaching & Learning Center
Measured Approach
USC Registered Apprenticeship Program
Core Curriculum
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
Customer Service
CPR/First Aid
Time Management/Work Planning and Scheduling
Professional Image and Ethics
Environmental Awareness
Safety
Emergency Preparedness
Continuous Improvement and teamwork
Work Rules, Policies and Procedures
Energy Conservation
Facilities Planning and Operations
Sample – Energy Conservation
Participants will learn about:
• USC utility consumption information and associated costs annually.
• Major energy consumers on campus with costs.
• How maintenance services in all service units affects the
consumption of utilities. Give examples for each service unit.
• Best energy practices to reduce consumption by service unit.
• Take ownership and responsibility for energy consumption on
campus.
• How to inform building occupants of energy conservation and win!
• How to make energy conservation transparent to customers.
• University energy policy overview.
Developing Curriculum
for
Apprenticeship Training
Facility Services
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Custodial Services
Energy Services
Building Maintenance
Grounds
University of South Carolina
Facility Services
Position Profiled
Date
# SMEs
# employees
Locksmith
09/03/05
3
4
Custodial Worker
04/19 & 21/06
7
72
Custodial Project Team
04/28/06
3
11
Insulator
05/04/06
1
1
Roofer
05/05/06
1
1
Tree Care
05/08/06
1
1
Electrician
05/12/06
5
15
Energy Plant Operator
05/17/06
3
9
Mason
05/18/06
1
1
Welder
05/19/06
2
5
Carpenter
05/24/06
6
17
HVAC Tech. Mech. & PM
05/26/06
4
8
Grounds Worker
05/29/06
7
23
HVAC Tech. Controls
05/31/06
3
7
Environmental Maintenance
06/02/06
2
2
Plumber
06/07/06
4
8
High Voltage Electrical
06/08/06
2
4
Painter
06/09/06
2
5
Pest Control
06/13/06
1
1
Material & Equip. Mover
06/14/06
1
1
Recyclers
06/15/06
2
4
Truck Driver/Equip. Operator
06/16/06
1
1
Steam Technician
06/22/06
2
4
Greenhouse Technician
07/26/06
2
2
University of South Carolina
Facility Services
Entry Level Performance
RI(3-7)
AM(3-7)
Locksmith
4
4
Custodial Worker
3
Custodial Project Team
3
Insulator
Roofer
3
4
4
4
Tree Care
5
Electrician
OB(3-6)
TW(3-6)
W(1-5)
L(1-5)
4
4
3
3
3
3
3
3
2
3
3
4
3
3
2
3
4
4
3
2
2
4
4
4
4
2
6
4
5
5
4
2
Energy Plant Operator
4
4
4
4
4
2
Mason
4
5
4
4
3
Welder
4
4
4
4
3
2
Carpenter
4
4
4
4
4
2
HVAC Tech PM & Mechanical
LI(3-6)
AT(3-6)
5
4
4
3
4
3-4
3-6
3
3
3-4
HVAC Tech. Controls
5
5
4
4
3
Environmental Maintenance
3
3
4
3
3
Plumber
4
4
4
4
4
2
High Voltage Electrical
4
4
4
4
3
2
Painter
4
3
4
3
3
2
Pest Control
5
5
4
3
3
2
Material & Equipment Mover
3
3
3
3
2
3
Recyclers
3
3
3
3
2
Truck Driver/Equip. Operator
3
3
3
3
3
2
Steam Technician
3
4
3
3
3
2
Greenhouse Technician
3
3
4
3
3
2
Grounds Worker
4
3
4
3
3
University of South Carolina
Custodial Worker Tasks
1 Cleans commodes and urinals by using gloves, toilet bowl brush, cream clean( toilet cleaner) and hard scrubbing to remove
stains from all surfaces.
2 Removes trash from resident halls by loading sacks into trash compactor or loading grey bins to take trash to nearest
dumpster.
3 Cleans classroom blackboards (green and white boards) by using rags, water, all purpose cleaner, and alcohol (whiteboards).
4 Cleans stairs by mopping, using back pack vacuum cleaner and wiping surfaces with all purpose cleaner.
5 Empties trash cans in rest rooms, offices, classrooms, and any other areas by removing trash and liner, replacing
liner in trash cans and placing sacks in bins or dumpsters.
6 Fills out paperwork such as work orders, safety data sheets, supply sheets, and request forms at required times to
communicate needs and or completed work.
7 Operates buffers to polish floors (different sizes) by using appropriate pad and using proper techniques to control machine.
8 Waxes floors by applying wax on floor using mop to spread wax on floor to ensure wax is smooth and even by separating
task into wall application and middle of floor (figure eight).
9 Cleans overhead and bathroom vents by using broom to knock down dust or wipes surface if accessible.
10 Cleans walls with all purpose cleaner and rags by wiping down surface.
11 Mops office floors by using mops, water, and cleaners to clean and rinse hard surface areas.
12 Pre treats carpeted areas with stain remover before vacuuming or steam cleaning carpet.
Profile to Curriculum Process
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Develop task lists from Profile/DACUM process
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Convert tasks to topics
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Confirm topic list with customer
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Develop/adjust/acquire curriculum
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Develop steps for each topic
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Group topics into courses
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Develop instructor and student materials
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Develop pre-test and post test for each course
University Of South Carolina
Core Curriculum
Facility Services
All apprenticeship programs will utilize
USC Overview
USC Mgmt
2
MTC
6
First Responder (CPR & First Aid)
USC Mgmt
8
Time Management & Scheduling
USC Mgmt
2
Professional Image and Ethics
USC Mgmt
2
Environmental Partnership (Green)
USC Mgmt
2
Safety
USC Mgmt
2
Emergency Management
USC Mgmt
2
Teamwork and Continuous Improvement
USC Mgmt
4
USC-Human Resources
2
Energy Conservation
USC Mgmt
2
Facilities Planning and Operations
USC Mgmt
2
Customer Service
Work Rules, University Polices and Procedures
University Of South Carolina
Shared Courses
Facility Services
Some apprenticeship programs will utilize
Lockout-Tagout
MTC
6
Blueprint reading
MTC
12
Super Tech Courses
Specialty Certificate Courses
On the Job Training
MTC
9
Core Leadership
MTC
3
Coaching and Counseling
MTC
3
Dealing with conflict
MTC
3
Intro to PCs
MTC
9
USC Mgmt
6
Work Order/Famous system
Custodial Topics
Fundamentals of Custodial Care
Basics of Floor Care
Scrubbing
Waxing (Shining & Sealing)
Vacuuming
Mopping
Spot Stain Removal
Chemicals – Cleaning Solutions
Classroom Cleaning
Auditorium Cleaning
Detail Cleaning (everything done)
Restrooms
Project Cleaning
Conference Rooms
Closets and carts
Power Equipment (buffers/strippers)
Equipment Safety Practices
Equipment Care And Maintenance
Advanced Power Equipment Operations
Kitchens/Eating Areas
Carpet Cleaning
Paperwork
Elevators
Research Labs
Security Issues
Waste Removal
Window Care
Wall care
Personal Protective Equipment
Asbestos Awareness
Stairways
Tools
Dusting Techniques
Recycling Basics
Health Codes
Disinfectants vs. Cleaners
Professional Image and organization
Special Surfaces (Metal, Masonry, Ceilings)
Mold/Mildew
Flooding
What’s Next?
• Implementation – Launching the program
• Resources - (5-Year Allocation Plan)
• Measures (Academic & Workplace)
• The journey has begun …
To world class