The Linkages
Evaluation Coaching Project
Amy D’Andrade
San Jose State University
School of Social Work
May 19, 2015
Presentation Outline
1.
Introduction
– Evaluation basics
– Our process
2.
Results
–
–
–
–
3.
4.
Implementation
Process investigation
Case Studies
[Outcomes] and Dissemination
What was it like?
Concluding thoughts
Introduction
Steps in Evaluation
ID team
Adjust
practice
Analyze
data
Develop
logic model
Gather data
What is a Logic Model?
“.. a simple diagram that communicates
the rationale for why a program will work.”
- Linkages Toolkit
PROGRAM
ACTIVITIES
LONG TERM
OUTCOME
INPUTS
OUTPUTS
Program
resources
Activities
Participation/
What we
invest
What we
do
Who we
reach
OUTCOMES
Short
Medium
What results we obtain
Longterm
INPUTS
ACTIVITIES
Linkages
Team
Development of
coordinated case
plan
DPSS staff
CWS staff
Service
providers
Families
CFPIC
DPSS staff
attends TDMs
Regular
communication
between DPSS
and CWS workers
OUTCOMES
Case plans
and casework
draw on
knowledge
and resources
of both
divisions
Services
offered not
duplicative
Greater
service
availability/
fewer waitlists
Services
offered
provide for
more family
needs
Training for CWS
staff on Linkages
Identification of
shared families
All eligible
families
receive
Linkages
services
[To Linkages
activities
1,2,3]
Families
better able to
complete
case plan
requirements
Increased
case
closure
CWS /
DPSS
Families
more likely to
receive
needed
supports
Decreased
re-entry
CWS /
renewal
DPSS
Two Approaches to Evaluation
Outcome Evaluation:
Assess the impacts or outcomes
of programs
INPUTS
ACTIVITIES
Linkages
Team
Development of
coordinated case
plan
DPSS staff
CWS staff
Service
providers
Families
CFPIC
DPSS staff
attends TDMs
Regular
communication
between DPSS
and CWS workers
OUTCOMES
Case plans
and casework
draw on
knowledge
and resources
of both
divisions
Services
offered not
duplicative
Greater
service
availability/
fewer waitlists
Services
offered
provide for
more family
needs
Training for CWS
staff on Linkages
Identification of
shared families
All eligible
families
receive
Linkages
services
[To Linkages
activities
1,2,3]
Families
better able to
complete
case plan
requirements
Increased
case
closure
CWS /
DPSS
Families
more likely to
receive
needed
supports
Decreased
re-entry
CWS /
renewal
DPSS
Two Approaches to Evaluation
Process Evaluation:
Assess the delivery of programs
INPUTS
ACTIVITIES
Linkages
Team
Development of
coordinated case
plan
DPSS staff
CWS staff
Service
providers
Families
CFPIC
DPSS staff
attends TDMs
Regular
communication
between DPSS
and CWS workers
OUTCOMES
Case plans
and casework
draw on
knowledge
and resources
of both
divisions
Services
offered not
duplicative
Greater
service
availability/
fewer waitlists
Services
offered
provide for
more family
needs
Training for CWS
staff on Linkages
Identification of
shared families
All eligible
families
receive
Linkages
services
[To Linkages
activities
1,2,3]
Families
better able to
complete
case plan
requirements
Increased
case
closure
CWS /
DPSS
Families
more likely to
receive
needed
supports
Decreased
re-entry
CWS /
renewal
DPSS
Evaluation Components
I.Implementation Tracking: Be able to track what proportion
of Linkages cases receive primary Linkages activities, and
how that changes over time
II.Process Investigation: Understand why CWS/CMS
communication falters or doesn’t occur
III.Case Studies: Illuminate why and how Linkages activities,
when received, make a difference for families
IV.Outcomes Description: Identify relevant child welfare
and W2W outcomes of cases receiving Linkages
V.Dissemination: Share results and lessons learned with
stakeholders
Evaluation Coaching Support
Intensive coaching with 3 focus counties:
Madera, Los Angeles, Tulare
– Initial in-person visit
– On-line or phone coaching sessions
– On-going email conversations and phone
calls
– Concluding site visits and presentation of
results/report/recommendations
So far with Coaching counties:
1. Identify program activities
2. Brainstorm areas of concern, interest, and related
questions
3. Prioritize and select evaluation questions
4. Operationalize service outputs
5. Identify data sources
6. Collect data – in progress
7. Analyze data – in progress
8. Report results – in progress
Results
I. Implementation Tracking:
Be able to track what proportion of Linkages
cases receive primary Linkages activities, and
how that changes over time.
INPUTS
ACTIVITIES
OUTCOMES
W2W staff –
ETs, EWs
Development of
coordinated case
plan
Services
offered not
duplicative
CW SWs
Supervisors
Exec Team
Community/
Employers
Families,
Parents,
Youth
CFPIC
Tandem monthly
meetings (W2W
and CW SWs)
Regular
communication
(W2W and CW
SWs)
Monthly Linkages
committee
meeting
Court
Child Abuse
Council
Training for CWS
staff on Linkages
Agencies
Fresno
Academy
Case plans and
casework draw
on knowledge
and resources of
both divisions
Identification of
shared families
Greater
service
availability/
fewer waitlists
Services
offered
provide for
more family
needs
Increased staff
knowledge on
value of
collaboration,
Linkages
program
More families
receive
Linkages
services
[To Linkages
activities 1-4]
Families
better able to
complete
case plan
requirements
Increased
case
closure
CWS /
DPSS
Families
more likely to
receive
needed
supports
Decreased
re-entry
CWS /
renewal
DPSS
LA Linkages – FP Protocol
I. Implementation Concern: Are eligible
cases being identified?
Data collection on 8 of 14 sites:
• 30 FP cases randomly selected from each site
• Checked CW data forms for eligibility code used to
refer to Linkages
• Checked eligibility for W2W/CalWORKS per DPSS
system
% Correctly Identified:
Of those DPSS determined to be eligible, what % were
identified as eligible by CW?
38%
0%
44%
50%
55%
54%
Site 1
67% 70
%
90%
100%
Site 6
% Correctly Identified:
Of those DPSS determined to be eligible, what % were
identified as eligible by CW?
38%
0%
44%
50%
55%
54%
Site 1
67% 70
%
90%
100%
Site 6
What steps might the county take
based on this data?
INPUTS
ACTIVITIES
OUTCOMES
W2W staff –
ETs, EWs
Development of
coordinated case
plan
Services
offered not
duplicative
CW SWs
Supervisors
Exec Team
Community/
Employers
Families,
Parents,
Youth
CFPIC
Tandem monthly
meetings (W2W
and CW SWs)
Regular
communication
(W2W and CW
SWs)
Monthly Linkages
committee
meeting
Court
Child Abuse
Council
Training for CWS
staff on Linkages
Agencies
Fresno
Academy
Case plans and
casework draw
on knowledge
and resources of
both divisions
Identification of
shared families
Greater
service
availability/
fewer waitlists
Services
offered
provide for
more family
needs
Increased staff
knowledge on
value of
collaboration,
Linkages
program
More families
receive
Linkages
services
[To Linkages
activities 1-4]
Families
better able to
complete
case plan
requirements
Increased
case
closure
CWS /
DPSS
Families
more likely to
receive
needed
supports
Decreased
re-entry
CWS /
renewal
DPSS
Implementation Tracking
Tulare and Madera
Case ID
SW
W2W
EW
Tandem
Visit
Coord
Case Plan
Comm
Occurred
Smith
Jenny
Redd
Clyde
Downes
Tom
Garcia
Yes
1/23/15
Yes
1/23/15
Yes
Barnes
Donna
Todd
Clyde
Downes
Maria
Thomas
Craig
Mike
Dunn
Margo
David
Tom
Garcia
Yes
3/15/15
Percentage of eligible active cases
receiving Linkages activities - May
What might the county do
based on this data?
Percentage of cases
receiving all Linkages activities
over time
II. Process Investigation:
Why does CWS/CMS communication falter or
not occur?
INPUTS
ACTIVITIES
OUTCOMES
W2W staff –
ETs, EWs
Development of
coordinated case
plan
Services
offered not
duplicative
CW SWs
Supervisors
Exec Team
Community/
Employers
Families,
Parents,
Youth
CFPIC
Tandem monthly
meetings (W2W
and CW SWs)
Regular
communication
(W2W and CW
SWs)
Monthly Linkages
committee
meeting
Court
Child Abuse
Council
Training for CWS
staff on Linkages
Agencies
Fresno
Academy
Case plans and
casework draw
on knowledge
and resources of
both divisions
Identification of
shared families
Greater
service
availability/
fewer waitlists
Services
offered
provide for
more family
needs
Increased staff
knowledge on
value of
collaboration,
Linkages
program
More families
receive
Linkages
services
[To Linkages
activities 1-4]
Families
better able to
complete
case plan
requirements
Increased
case
closure
CWS /
DPSS
Families
more likely to
receive
needed
supports
Decreased
re-entry
CWS /
renewal
DPSS
Identified all
workers on
cases for
which
Linkages
activities had
not occurred
Created and
sent email
survey to
these workers
When a child welfare case worker
receives a new case that is Linkageseligible, the worker is to reach out and
connect with the Welfare-to-Work case
manager - invite them to a staffing, or
just establish communication. This
doesn't seem to have happened on a
recent case of yours.
Worker 1: Worked for the agency over 5 years
Do you remember why it didn't
happen? What got in the way for
you?
What hinders you or gets in the
way of your making this
connection?
“With changes occurring,
processes get lost.”
“It's difficult to find time when
both parties can meet and
discuss the case.”
What might increase the
likelihood that you would take
this action?
Is there anything else you would
like to say about this issue?
“Establish a process that we
can all work with.”
“Having us meet to discuss the
case is important and needed.”
Worker 2: Worked for the agency 1-5 years
Do you remember why it didn't
happen? What got in the way for
you?
“I don't see the need/value of
taking that action.”
What might increase the chance
that you would take this action?
“If there was a more effective
way of communicating that
there is a link.”
What hinders you or gets in the
way of your making this
connection?
“There are many service
providers that need to be
contacted and referrals to be
completed and it would be
helpful if the WTW case
manager were to reach out to
the SW instead of the other
way around.”
Is there anything else you would
like to say about this issue?
[no response]
Worker 3: Worked for the agency less than 1 year
Do you remember why it didn't
happen? What got in the way for
you?
What hinders you or gets in the
way of your making this
connection?
“Not sure what you are
referring to.”
“The Linkages worker does not
come to the meetings.”
What might increase the
likelihood that you would take
this action?
Is there anything else you would
like to say about this issue?
“?”
“If I knew what you were
referring to, I could answer.”
What might the county do
based on this data?
III. Case Studies:
Understand and describe why and how
Linkages activities, when received, make a
difference for families
INPUTS
ACTIVITIES
OUTCOMES
W2W staff –
ETs, EWs
Development of
coordinated case
plan
Services
offered not
duplicative
CW SWs
Supervisors
Exec Team
Community/
Employers
Families,
Parents,
Youth
CFPIC
Tandem monthly
meetings (W2W
and CW SWs)
Regular
communication
(W2W and CW
SWs)
Monthly Linkages
committee
meeting
Court
Child Abuse
Council
Training for CWS
staff on Linkages
Agencies
Fresno
Academy
Case plans and
casework draw
on knowledge
and resources of
both divisions
Identification of
shared families
Greater
service
availability/
fewer waitlists
Services
offered
provide for
more family
needs
Increased staff
knowledge on
value of
collaboration,
Linkages
program
More families
receive
Linkages
services
[To Linkages
activities 1-4]
Families
better able to
complete
case plan
requirements
Increased
case
closure
CWS /
DPSS
Families
more likely to
receive
needed
supports
Decreased
re-entry
CWS /
renewal
DPSS
INPUTS
ACTIVITIES
OUTCOMES
W2W staff –
ETs, EWs
Development of
coordinated case
plan
Services
offered not
duplicative
CW SWs
Supervisors
Exec Team
Community/
Employers
Families,
Parents,
Youth
CFPIC
Tandem monthly
meetings (W2W
and CW SWs)
Regular
communication
(W2WSingle
and CWmother
SWs)
Training for CWS
staff on Linkages
Agencies
Fresno
Academy
Greater
service
availability/
fewer waitlists
Services
offered
provide for
more family
needs
Families
better able to
complete
case plan
requirements
Increased
case
closure
CWS /
DPSS
Families
more likely to
receive
needed
supports
Decreased
re-entry
CWS /
renewal
DPSS
with 4 children all under the
age of 5. Father was in prison. Mother had
Monthlyserious
Linkagessubstance abuse problem. Had not
committee
in many
staffyears (if at all).
meeting workedIncreased
Court
Child Abuse
Council
Case plans and
casework draw
on knowledge
and resources of
both divisions
Identification of
shared families
knowledge on
value of
collaboration,
Linkages
program
More families
receive
Linkages
services
[To Linkages
activities 1-4]
INPUTS
ACTIVITIES
OUTCOMES
W2W staff –
ETs, EWs
Development of
coordinated case
plan
Services
offered not
duplicative
CW SWs
Supervisors
Exec Team
Community/
Employers
Families,
Parents,
Youth
CFPIC
Court
Child Abuse
Council
Tandem monthly
meetings (W2W
and CW SWs)
Regular
communication
parent
(W2WTwo
and CW
SWs)
Greater
service
availability/
fewer waitlists
Services
Families
better able to
complete
case plan
requirements
Increased
case
closure
CWS /
DPSS
Families
more likely to
receive
needed
supports
Decreased
re-entry
CWS /
renewal
DPSS
family, five children
removed when
offered
provide for
both parents were taken tomore
jail.family
Mother was
pregnant. Once released fromneeds
jail, the family
Monthly Linkages
committee
had great difficulty
finding housing due to
Increased staff
meeting
parents’ lowknowledge
incomeon(father undocumented),
value of
multiple prior
evictions, and criminal records.
collaboration,
Training for CWS
staff on Linkages
Agencies
Fresno
Academy
Case plans and
casework draw
on knowledge
and resources of
both divisions
Identification of
shared families
Linkages
program
More families
receive
Linkages
services
[To Linkages
activities 1-4]
INPUTS
ACTIVITIES
OUTCOMES
W2W staff –
ETs, EWs
Development of
coordinated case
plan
Services
offered not
duplicative
CW SWs
Supervisors
Exec Team
Community/
Employers
Families,
Parents,
Youth
CFPIC
Tandem monthly
meetings (W2W
and CW SWs)
Regular
communication
(W2W and CW
SWs)
Monthly Linkages
committee
meeting
Court
Child Abuse
Council
Training for CWS
staff on Linkages
Agencies
Fresno
Academy
Identification of
shared families
Case plans and
casework draw
on knowledge
and resources of
both divisions
Greater
service
availability/
fewer waitlists
Families
better able to
complete
case plan
requirements
Increased
case
closure
CWS /
DPSS
supports
DPSS
“One thing for me, anytime that we had a
staffing, I always wanted to have the
W2W worker involved…because…(he
Families
Decreased
more likely to
re-entry
might) be aware
of something
Services
receivethat I CWS /
offered
renewal
might not
be aware needed
of.”
provide for
more family
needs
Increased staff
knowledge on
value of
collaboration,
Linkages
program
More families
receive
Linkages
services
[To Linkages
activities 1-4]
INPUTS
ACTIVITIES
OUTCOMES
W2W staff –
ETs, EWs
Development of
coordinated case
plan
Services
offered not
duplicative
CW SWs
Supervisors
Exec Team
Community/
Employers
Families,
Parents,
Youth
CFPIC
Tandem monthly
meetings (W2W
and CW SWs)
Regular
communication
(W2W and CW
SWs)
Monthly Linkages
committee
meeting
Court
Child Abuse
Council
Training for CWS
staff on Linkages
Agencies
Fresno
Academy
Case plans and
casework draw
on knowledge
and resources of
both divisions
Identification of
shared families
Greater
service
availability/
fewer waitlists
Services
offered
provide for
more family
needs
Families
better able to
complete
case plan
requirements
Increased
case
closure
CWS /
DPSS
Families
more likely to
receive
needed
supports
Decreased
re-entry
CWS /
renewal
DPSS
“I think Cesar got quite a few emails
from me, wanting to find out what’s
Increased
staff to (the mom) and whether
available
knowledge on
value
of option or not…The fact that
it’s an
collaboration,
we’re
in the same building sitting close
Linkages
program
by
each other makes it very easy to
ask questions and be able to plan…”
More families
receive
Linkages
services
[To Linkages
activities 1-4]
INPUTS
ACTIVITIES
OUTCOMES
W2W staff –
ETs, EWs
Development of
coordinated case
plan
Services
offered not
duplicative
CW SWs
Supervisors
Exec Team
Community/
Employers
Families,
Parents,
Youth
CFPIC
Tandem monthly
meetings (W2W
and CW SWs)
Regular
communication
(W2W and CW
SWs)
Monthly Linkages
committee
meeting
Training for CWS
staff on Linkages
Agencies
Fresno
Academy
Greater
service
availability/
fewer waitlists
Services
offered
provide for
more family
needs
Families
better able to
complete
case plan
requirements
Increased
case
closure
CWS /
DPSS
Families
more likely to
receive
needed
supports
Decreased
re-entry
CWS /
renewal
DPSS
“We kind of help back each other up in a
way. If I would forget something with the
family and Cesar went to see them the next
Increased
day,staff
he would send me an email – ‘Hey
knowledge on
Maria,
I went to go visit them and you
value
of
collaboration,
forgot…’
And I think we were just better able
Linkages
program
to help the family because we had each
other.” [CW SW]
Case Study 1
Court
Child Abuse
Council
Case plans and
casework draw
on knowledge
and resources of
both divisions
Identification of
shared families
More families
receive
Linkages
services
[To Linkages
activities 1-4]
INPUTS
ACTIVITIES
OUTCOMES
W2W staff –
ETs, EWs
Development of
coordinated case
plan
Services
offered not
duplicative
CW SWs
Supervisors
Exec Team
Community/
Employers
Families,
Parents,
Youth
CFPIC
Tandem monthly
meetings (W2W
and CW SWs)
Regular
communication
(W2W and CW
SWs)
Monthly Linkages
committee
meeting
Court
Child Abuse
Council
Training for CWS
staff on Linkages
Agencies
Fresno
Academy
Identification of
shared families
Case plans and
casework draw
on knowledge
and resources of
both divisions
Greater
service
availability/
fewer waitlists
Services
offered
provide for
more family
needs
Families
better able to
complete
case plan
requirements
Increased
case
closure
CWS /
DPSS
Families
more likely to
receive
needed
supports
Decreased
re-entry
CWS /
renewal
DPSS
“…Once she got her children back she wanted to
start working – so we looked to see if she could
receive childcare through Linkages, through
W2W.” [CW SW]
Increased staff
knowledge on
value of
collaboration,
Linkages
program
Case Study 1
“She’s now working at [fast food] about 30 hours
a week. Critical to keep that job is child care. So
we secured child care with a relative, and we can
Morethat
families
pay
relative,[Toand
that’s what we’re doing.”
Linkages
receive
activities
1-4]SW]
[W2W
Linkages
services
INPUTS
ACTIVITIES
OUTCOMES
W2W staff –
ETs, EWs
Development of
coordinated case
plan
Services
offered not
duplicative
CW SWs
Supervisors
Exec Team
Community/
Employers
Families,
Parents,
Youth
CFPIC
Court
Child Abuse
Council
Agencies
Fresno
Academy
Tandem monthly
meetings (W2W
and CW SWs)
Case plans and
casework draw
on knowledge
and resources of
both divisions
Regular
communication
(W2W and CW
SWs)
Greater
service
availability/
fewer waitlists
Services
offered
provide for
more family
needs
Monthly Linkages
committee
“I
meeting
Families
better able to
complete
case plan
requirements
Increased
case
closure
CWS /
DPSS
Families
more likely to
receive
needed
supports
Decreased
re-entry
CWS /
renewal
DPSS
think
the family
was encouraged to see all the
Increased
staff
knowledge on
people involved
value of in dealing with the different issues.”
collaboration,
[W2W SW]
Linkages
Training for CWS
staff on Linkages
“I think
program
it kind of gave them peace of mind that not
families on the case, but so was Cesar. That
only I wasMore
working
[To Linkages
receive
Identification of
1-4]
just made
them feel activities
more supported
from our
Linkages
shared families
services
department.” [CW SW]
INPUTS
ACTIVITIES
OUTCOMES
W2W staff –
ETs, EWs
Development of
coordinated case
plan
Services
offered not
duplicative
CW SWs
Supervisors
Exec Team
Community/
Employers
Families,
Parents,
Youth
CFPIC
Court
Child Abuse
Council
Agencies
Fresno
Academy
Tandem monthly
meetings (W2W
and CW SWs)
Regular
communication
(W2W and CW
SWs)
Monthly Linkages
committee
meeting “It’s
Case plans and
casework draw
on knowledge
and resources of
both divisions
Greater
service
availability/
fewer waitlists
Services
offered
provide for
more family
needs
Families
better able to
complete
case plan
requirements
Increased
case
closure
CWS /
DPSS
Families
more likely to
receive
needed
supports
Decreased
re-entry
CWS /
renewal
DPSS
stillIncreased
in progress.
We’re still assisting with child care
staff
knowledge on
because
she has an open W2W case. She’s not
value of
collaboration,
generating
enough income to get off aid, but of course
Linkages
a much better position now because of …the
Training for CWSshe’s in program
staff on Linkages
earnings that she generates. She’s able to take care of
More families
her needs
better. And [To
at Linkages
the end of this year, she’s be
receive
Identification of
activitiesTax
1-4] Credit. That’s probably
able to claim
Earned Income
Linkages
shared families
services
something
she hasn’t seen in a while - or never.”
Case Study 1
INPUTS
ACTIVITIES
OUTCOMES
W2W staff –
ETs, EWs
Development of
coordinated case
plan
Services
offered not
duplicative
CW SWs
Supervisors
Exec Team
Community/
Employers
Families,
Parents,
Youth
“This past
CFPIC
Tandem monthly
meetings (W2W
and CW SWs)
Regular
communication
(W2W and CW
SWs)
Monthly Linkages
committee
month
was the
meeting
Case plans and
casework draw
on knowledge
and resources of
both divisions
Greater
service
availability/
fewer waitlists
Services
offered
provide for
more family
needs
Families
better able to
complete
case plan
requirements
Increased
case
closure
CWS /
DPSS
Families
more likely to
receive
needed
supports
Decreased
re-entry
CWS /
renewal
DPSS
first Increased
monthstaff
that the family paid their own rent.
knowledge on
The
program
was
able
to
give
them
a month, and that enabled them
value$800
of
Court
collaboration,
to save money to get a car…since
W2W helped them with essential
Linkages
Child Abuse
items…they Training
were able
to get other
items on their own…a little table with
program
for CWS
Council
staff on
Linkages
some chairs,
a little
TV, and now a couch….they’ve felt empowered
Agencies
because now they’re doing itMore
onfamilies
their own…The
work we completed
[To Linkages
receive
Identification of
activities 1-4]
Fresno
together was
far more than justLinkages
a patch. We enabled
them to get a little
shared
families
Academy
services
bit ahead of the game, and they
are going to maintain momentum.”
INPUTS
ACTIVITIES
OUTCOMES
W2W staff –
ETs, EWs
Development of
coordinated case
plan
Services
offered not
duplicative
Families
better able to
complete
case plan
requirements
Increased
case
closure
CWS /
DPSS
Families
Regular
“This particular mom, she was extremely
more likely to
communication
Services free from
receive
committed
and
dedicated
to
being
(W2W and CW
offered
needed
child
constantly
calling
SWs) welfare services. She wasprovide
for
supports
Decreased
re-entry
CWS /
renewal
DPSS
CW SWs
Supervisors
Exec Team
Community/
Employers
Families,
Parents,
Youth
CFPIC
Tandem monthly
meetings (W2W
and CW SWs)
meeting
Training for CWS
staff on Linkages
Agencies
Fresno
Academy
Greater
service
availability/
fewer waitlists
more family
or texting me or Cesar. She
kept us as
needs
Monthly Linkages
accountable as we kept her, if not more.”
committee
Court
Child Abuse
Council
Case plans and
casework draw
on knowledge
and resources of
both divisions
Identification of
shared families
Increased staff
knowledge on
value of
collaboration,
Linkages
program
More families
receive
Linkages
services
[To Linkages
activities 1-4]
INPUTS
ACTIVITIES
OUTCOMES
W2W staff –
ETs, EWs
Development of
coordinated case
plan
Services
offered not
duplicative
CW SWs
Supervisors
Exec Team
Community/
Employers
Families,
Parents,
Youth
CFPIC
“The W2W worker did a lotGreater
with this
Tandem monthly
service
meetings (W2W
family. As soon as we got
them
availability/
and CW SWs)
meeting
Training for CWS
staff on Linkages
Agencies
Fresno
Academy
Families
better able to
complete
case plan
requirements
waitqualified, he was able to fewer
secure
the
lists
Families
Regular
housing….Because without him, no one
more likely to
communication
Services
have rented to this family…
he receive
(W2W andwould
CW
offered
needed
SWs)met with the landlord andprovide
for
was able
to supports
more family
explain
how
the
program
worked
needs – and
Monthly Linkages
committee that accelerated everything.”
Court
Child Abuse
Council
Case plans and
casework draw
on knowledge
and resources of
both divisions
Identification of
shared families
Increased staff
knowledge on
value of
collaboration,
Linkages
program
More families
receive
Linkages
services
[To Linkages
activities 1-4]
Increased
case
closure
CWS /
DPSS
Decreased
re-entry
CWS /
renewal
DPSS
What might the county do
based on this data?
I. Outcomes Description: Identify relevant
child welfare and W2W outcomes of cases
receiving Linkages
Dissemination
I. All-county Webinars
II. Convening Presentation
III. Linkages County Team Meeting
IV. County Stakeholder Presentation
V. Other Ideas?
What was it like?
County perspective
Coach perspective
Concluding Thoughts
Re. Linkages
1.Implementation concerns well-founded – tracking
efforts + practice adjustments + ongoing training are
needed
2.When families receive Linkages activities, it can
work very well
3.Better connections needed between IT/Data folks
and practice
Re. Evaluation
1. Evaluation takes time! (We were overambitious)
2. The focus, structure, and expertise provided by the
coaching process was helpful to the evaluation
effort
3. Evaluation coaching process would have benefited
from more in-person meetings
Questions?
amy.dandrade@sjsu.edu