Emotional Intelligence
Joshua Willard
UMUC Europe
HRMN 302
What is Below the Surface…
Main Points
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What is Emotional Intelligence?
How can it be used in the workplace?
How to improve Emotional Intelligence?
How does it compare with IQ?
Emotional Intelligence
• Emotional Intelligence(EI) is the understanding of one’s own
and others emotions. This includes being able to perceive,
control and evaluate said emotions.(Cherry)
• In the early 1990’s Peter Salovey and John D. Mayer have been
leading the discoveries of EI.
• EI is broken down into four separate branches
- Perceiving
- Reasoning
- Understanding
- Managing
Perceiving
• The first step in comprehending emotions is to
recognize and distinguish them through non-verbal
communication.
• Facial expressions and Body Language are the top
two noticeable signs on one’s emotions.
• We as humans are hard-wired to detect other’s
emotions to a degree.
• As we are clued into an individual’s emotions we are
then able to develop a plan to reason with them.
Reasoning
• When reasoning with emotions you are using them
to promote positive outcomes towards goals.
• To reason with emotions, you are capitalizing on
current moods.
• It is a way to facilitate thought using
emotions(Mayer).
Understanding
• Expressed emotions portray information about
you.
• Their emotions foreshadow their possible
actions.
• Interpreting emotions can be beneficial in
reaching desired outcomes.
Managing
• Managing emotions is a mixture of the previous
branches.
• Regulating one’s own and other’s emotions can
be used to reach desired outcomes or social
goals.
• According to Salovey and Mayer, The branches
are in ascending order of intelligence.
EI at the Workplace
• Empathy makes leaders in the workplace.
• EI provides information about a person, and
gives direction on how to confront them.
• Helps in achieving your goals in understanding
how people think.
Improving EI
• In order to improve EI, there are five basic steps
that need to be taken(Segal & Smith)
- Quickly reduce stress
- Emotional awareness
- Nonverbal communication
- Utilizing humor and play
- Resolve conflict positively
Compared with IQ
• Successful interaction between people is not
based solely on IQ test(Walsh-Portillo).
• IQ gives students an advantage in college, it
does not help in social interaction.
• The ability to comprehend emotions and
understand individuals is considered a greater
skill.
Pyramid of EI
Summary
• Emotional Intelligence is understanding the
emotions of other’s and own.
• The different branches of EI.
• EI benefits the workplace.
• EI can be improved.
• Although underrated by IQ, EI is arguably more
important.
References
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Cherry, K.(2013). What is Emotional Intelligence? Definitions, History, and Measures
of Emotional Intelligence. Retrieved
From: http://psychology.about.com/od/personalitydevelopment/a/emotionalint
ell.htm
Karnaze, M. (2009, March 31). Salovey and Mayer on Emotional Intelligence
(1990). [Blog]. Retrieved
From: http://mindfulconstruct.com/2009/03/31/salovey-mayer-on-emotionalintelligence-1990/
Segal, J., & Smith, M. (2013). Emotional Intelligence (EQ). Retrieved
From: http://www.helpguide.org/mental/eq5_raising_emotional_intelligence.htm
Mayer, J. D., (n.d.). The Four Branch Model of Emotional Intelligence. Retrieved
From: http://www.unh.edu/emotional_intelligence/index.html
Walsh-Portillo, J. G., U.S. (2011). Emotional Intelligence and College
Students. FIU Electronic Thesis and Dissertations, 1(1), 19-23. Retrieved
From: http://digitalcommons.fiu.edu/cgi/viewcontent.cgi?article=1598&context
=etd