International Student Life
Skill development seminar series
Professional communication skills
for the workplace
Thursday 29 October
2.30 – 4.30 pm
EN413
CRICOS 00111D
TOID 3059
Welcome
Olivia Doyle
International Student Advisor – Employability
Tel 9214 8248
Email odoyle@swin.edu.au
International Student Life:
Employability support
Swinburne
 Specialist support for international students aiming to work in partnership with
you to develop your employability
 Provide professional insights and guidance
 Connect you with programs, events and activities to advance your professional
career internationally and in Australia
 Employability road map – a professional development guide for each stage of your
Swinburne student life cycle
 More details:
www.swinburne.edu.au/student/international/employability
SCIENCE | TECHNOLOGY | INNOVATION | BUSINESS | DESIGN
3
Final events for 2015
Professional Job Search Intensive
Wednesday 25 November
9.30 am – 1.30 pm
TD121
Bupa Business Insight Visit
Friday 27 November
9.30 am - noon
SCIENCE | TECHNOLOGY | INNOVATION | BUSINESS | DESIGN
Swinburne
International Student Life Employability
Swinburne
 Monthly Employability News
 Regular program of employability seminars
 Skill seminars
 Student appointments
 Connections
 Networking events
 Cross cultural events
SCIENCE | TECHNOLOGY | INNOVATION | BUSINESS | DESIGN
5
•
Your professional career starts Swinburne
NOW
UPDATE LINK
http://www.swinburne.edu.au/careers/pep
SCIENCE | TECHNOLOGY | INNOVATION | BUSINESS | DESIGN
6
Swinburne
•‘International students are too focused on their
studies and think about careers and
employment too late in the careers lifecycle.’
• Rob Lawrence, Improving the employment outcomes of international students’ 2013
SCIENCE | TECHNOLOGY | INNOVATION | BUSINESS | DESIGN
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Swinburne Employability ‘Road Map’
Swinburne
Guide for your development through each stage of your student
life cycle
Suggests activities for you to plan your career and enhance your
employability throughout your studies
Use the steps to create your own map & adapt to suit your needs
•Don’t attempt everything – take responsibility for your own career and make your employability roadmap work for you.
• http://www.swinburne.edu.au/student/international/employability/roadmap.html
SCIENCE | TECHNOLOGY | INNOVATION | BUSINESS | DESIGN
8
Swinburne
Swinburne International Student
Employability Roadmap
Step 1
Orientation & Transition to Swinburne
Step 2
Transition Through
Join professional association
Part time job
Volunteer on campus
Work on language & written coms
Network
Skill development
Enter competitions
Student leadership roles on campus
Step 3
Transition Out
Step 4
Find a professional mentor
Transition Onwards
Capstone project
Develop job search tool kit
Job or internship related to studies
SCIENCE | TECHNOLOGY | INNOVATION | BUSINESS | DESIGN
Continue to access Swinburne career support services
Become an active alumni
Plan for the next stage of your career
9
What skills and
attributes do
employers look for
in a graduate….
Employer expectations activity
RANK
Ordered Key Selection Criteria
1
Communication skills
49%
2
Academic results
24%
3
Teamwork skills
22%
4
Aptitude
22%
5
Interpersonal skills
21%
6
Leadership skills
20%
7
Work experience
20%
8
Cultural fit
19%
9
Motivational fit
18%
10
Adaptable
14%
SCIENCE | TECHNOLOGY | INNOVATION | BUSINESS | DESIGN
Source: Graduate Outlook 2014, Graduate Careers Australia
Swinburne
Swinburne communication skill support
Swinburne
Conversation group
Each weekday LAS run a conversation group on Hawthorn campus.
No need to register, just come at 12.30pm - 1.30pm in GS203 (Level 2 of the George
Swinburne Building)
Pop-up advice
• For quick questions about your assignment, assessment or managing your studies.
• Latelab, Level 2, Library
2.00pm - 8.00pm, Monday to Thursday
Evening advice
• Drop in to GS202, 4.00pm -8.00pm, Monday to Thursday (during semester)
• Call (03) 9214 5583
• Email lashawthorn@swin.edu.au
SCIENCE | TECHNOLOGY | INNOVATION | BUSINESS | DESIGN
LAS Communication Skills Workshops
Oral presentations
Report writing
Essay writing
http://www.swinburne.edu.au/student/study-help/las/workshops.html
SCIENCE | TECHNOLOGY | INNOVATION | BUSINESS | DESIGN
Swinburne
Introducing:
Jill Noble
Pivotal HR
Effective Workplace Interpersonal
And Communication Skills
Jill Noble
Learning Outcomes
When you have completed the communication
skills workshop you should be able to:
•
Explore body language and its impact in the
workplace
•
Enhance your communication in the
workplace using active listening, asking questions
and assertiveness techniques.
•
Articulate a message when interacting in the
workplace
•
Use the communication cycle to keep
interactions on track
What is non-verbal communication?
5 aspects – various bodily actions, space, time,
physical characteristics, environment.
Non-verbal indicators
Body Language
Psychologists and body language specialists agree:
Gestures condition the mind
Yes’ and ‘No’ are most commonly used to express one’s
feelings – orally or through gestures
Message Clusters – Body language comes in clusters of
signals and postures, depending on the internal
emotions and mental states.
Clean and Messy Messages
“Can you tell me when the next train to
Frankston leaves?”
“Sure, about 45 seconds after
it arrives.”
Communicating assertively
The “I” statements
An “I” statement enables communication to be clear both in content and expression.
Assertive Vocab
Making suggestions – Perhaps we could, would I be, how about we
Asking questions – what might be a way to move forward, what suggestions would
you have, how could we, when would be a good time, what could we, could we talk
about this.
Using polite verb forms (modal verbs) – could, would, may, might
Using the continuous ‘ing’ tense – I was wondering, I was thinking
Use "believe" when you're saying something
based on a fact you heard but you don't want to
seem too confident or arrogant.
“Think" more when stating your opinion.
"Feel" is intuition.
Scenarios
Consider the following scenarios. How would you respond?
You have just completed a report for your manager at short
notice, who has spotted a spelling mistake on the first
page, where you’ve missed the ‘h’ off hand. You had done a
spell check on the document before passing it to the
manager but, of course, the spell-check didn’t identify this
particular error. Your manager says in an angry tone, “I
can’t believe there’s a spelling mistake on the first page –
how many more am I going to find?”
Effective Communication
Two basic types of questions
1. Closed questions:
• Get a one-word response and inhibit thought.
• Control situation and confirm details
• Questions begin with who, when and which
2. Open-ended questions:
• Invite unique thought, reflection or an explanation.
• Show interest and build rapport
• Questions begin with how, what and how come (not
why!).
Empathy
The ability to understand the emotional makeup of other people. Skill in treating people
according to their emotional reactions.
Listening skills – Process
What listening is not…?
4 Step Listening Process
Attending – Focus, BL
Reflecting - Summarize
Clarifying - Questioning
Active – Notes, noises & neck
Avoid fillers
Err
Ummm
Uhh
I guess
Itself
Actually/actual
Also
Obviously
As well
Basically
And everything else
You know what I mean
On and off
So
Like
Tend to
You know
Tongue Twisters
 A phrase, sentence or rhyme that presents
difficulties when spoken because it contains
similar sounds
Examples:
 She sells seashells on the seashore.
 Three grey geese in the green grass grazing
 Nine nice night nurses nursing nicely
Word Stress
 Where a word or syllable is louder, long and
higher in pitch than another word or syllable
 It can change between words derived from
the same base (eg. photograph,
photographer, photographic).
Rules of Word Stress
The rules of Word stress are:

One word has only one stress.

We can only stress vowels, not consonants.
1. Stress on first syllable
Rule
Example
Most 2-syllable nouns
PRESent, Export, CHIna, Table
Most 2-syllable adjectives
PRESent, SLENder, CLEVer, HAPpy
2. Stress on last syllable
Rule
Example
Most 2-syllable verbs
to preSENT, to exPORT, to deCIDE, to beGIN
Rules of Word Stress cont’d
3. Stress on penultimate syllable
Rule
Example
Words ending in -ic
GRAPHic, geoGRAPGic, geoLOGic
Words ending in -sion and -tion teleVIsion, reveLAtion
4. Stress on ante-penultimate syllable
Rule
Example
Words ending in -cy, -ty, -phy deMocracy, dependaBIlity,
and -gy
phoTOgraphy, geOLogy
Words ending in -al
CRItical, geoLOGical
Learning review
What was your key learning from today?
What can you apply?