SHELLISE GRAHAM
Lioness818@live.com  6519 Dillard Ridge Dr., Charlotte, NC 28216 (704) 281-9618
OBJECTIVE
To obtain a telecommuting position where I can demonstrate and expand my database reporting and
data analysis knowledge and skills
EXPERIENCE
2012-2014
Professional Risk Mgmt.
Regulatory Compliance Manager (Telecommute)
Arlington, VA
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Generated scheduled and ad hoc database queries and reports using Microsoft Access/SQL
Server Reporting Services, and Crystal Reports and analyzed data with Excel.
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Manages data coordination with actuary consultant to complete rate analysis annually and as
required on a state by state basis.
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Research and analyze state insurance department statutes, regulations, bulletins, etc. to
determine filing and regulatory requirements and manage implementation of revisions to
ensure compliance.
Assists with setting premium rates by analyzing existing business and competitor data and
providing recommendations on how to achieve company goals.
Manages audits of computer records and outputs for compliance and accuracy of
application of all rates, rules, forms, and regulations.
Assists with the review of Program websites for accuracy and recommendation of
enhancements
2012-2014
Humanatic
Quality Assurance Analyst – PT (Telecommute)
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Dallas, TX
Monitor and evaluate incoming and outgoing phone calls for various businesses
Document analysis results in system form
Provide feedback for instances where client’s performance metrics were not met
2010-2012
Lionbridge Technologies
Waltham, MA
Multimedia Judge & Internet Search Consultant – PT (Telecommute)
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Reviewed and rated the image and video content of websites regarding relevance and quality
Conducted in depth internet-based research.
Reviewed and evaluated search engine results.
Provide feedback regarding the appropriateness of various results.
2006-2012
Professional Risk Mgmt.
Regulatory Compliance Analyst (Telecommute)
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Arlington, VA
Generated scheduled and ad hoc database queries and reports using Microsoft Access/SQL
Server Reporting Services, and Crystal Reports and analyzed data with Excel.
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Managed regulatory compliance, filing, and implementation of rates, rules, forms, guidelines
and procedures.
Responded to State Insurance Regulators regarding filings and surplus lines tax submissions.
Assisted with competitive analysis and product development.
Managed data development and maintenance, system design requirements and test and
implementation processes.
2002-2006
Professional Risk Mgmt
Underwriter/Production Coordinator
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Generated scheduled and ad hoc database queries and reports using Microsoft Access and
analyzed data with Excel.
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Managed underwriting an assigned book of business and the overall customer service related
activities to retain and manage assigned accounts.
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Assisted with company regulatory compliance of policy forms, underwriting rules, rates,
guidelines and procedures.
Assisted with data development and maintenance, systems design requirements, and test and
implementation processes.
Assist with technical and system training and the management of policy production.
1999-2002
Professional Risk Mgmt
Production Administrator II
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Arlington, VA
Responsible for overseeing production administration of policy documents.
Assisted with Patient Compensation State Fund filings.
Processed all premium payment postings.
1994–1997
Account Clerk
EDUCATION FORMAL
2013 – 2014
1997–1999
1992–1994
Arlington, VA
George Washington University
Washington, DC
Audited and deposited money collected from parking, game room, and Ticketmaster sales.
Assisted with vault audits.
Prepared vendor check requests.
World College/CIE – Computer Information Systems
University of Maryland – Computer Science Major
Morgan State University – Accounting Major
Cleveland, OH
College Park, MD
Baltimore, MD
EDUCATION INFORMAL
Querying SQL Server 2012 (Microsoft Virtual Academy)  SQL Reporting Services 2012 (Microsoft Virtual Academy)
Crystal Reports 2011 (Lynda) Computing for Data Analysis (Johns Hopkins University) Access 2010 (GCF Learn)
Excel 2010 (GCF Learn) Certified Associate of Business Intelligence (KPI University)
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