Slide 1
PART THREE
Interviewing
Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved.
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Slide 2
6
Principles of Interviewing
Chapter Summary
Planning the Interview
Conducting the Interview
The Ethics of Interviewing
Sample Interview Plan
Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved.
Slide 3
Planning the Interview
“There are many kinds of interviews, each of which
requires some special skills. However, many common
principles apply to planning and conducting most
interviews.”
––Communicating at Work
Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved.
Slide 4
Planning the Interview
Define the Goal
Identify and Analyze the Other Party
Knowledge Level
The Other’s Concept of Self
Your Image
Attitude
Prepare a List of Topics
Choose the Best Interview Structure
Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved.
Slide 5
Planning the Interview
Differences Between Highly Structured and Non-structured Interviews
Highly Structured Interview (Direct)
 Usually takes less time
 Easier for interviewer to
control
 Provides quantifiable results
 Requires less skill by
interviewer
 Low flexibility in exploring
responses
Non-structured Interview (Indirect)
 Usually takes more time
 More difficult for interviewer to
control
 Results more difficult to quantify
 Requires high degree of
interviewer skill
 High flexibility in exploring
responses
Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved.
Slide 6
Planning the Interview
Consider Possible Questions
Open Versus Closed Questions
Factual Versus Opinion Questions
Primary and Secondary Questions
Direct and Indirect Questions
Hypothetical Questions
Leading Questions
Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved.
Slide 7
Planning the Interview
Arrange the Setting
Time
Place
Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved.
Slide 8
Conducting the Interview
Opening
Greeting and Building Rapport
Orientation
Explain the Reason for the Interview
Explain What Information is Needed
and How it Will Be Used
Mention the Approximate Length of the
Interview
Motivation
Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved.
Slide 9
Conducting the Interview
Body
Responsibilities of the Interviewer
Control and Focus the Conversation
Listen Actively
Use Secondary Questions to Probe for
Important Information
The Interviewee’s Role
Give Clear, Detailed Answers
Correct Any Misunderstandings
Cover Your Own Agenda
Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved.
Slide 10
Conducting the Interview
Closing
Review and Clarify the Results of the
Interview
Establish Future Actions
Conclude with Pleasantries
Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved.
Slide 11
The Ethics of Interviewing
Obligations of the Interviewer
Make Only Promises You are Willing
and Able to Keep
Keep Confidences
Allow the Interviewee to Make Free
Responses
Treat Every Interviewee with Respect
Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved.
Slide 12
The Ethics of Interviewing
Obligations of the Interviewee
Don’t Misrepresent the Facts or Your
Position
Don’t Waste the Interviewer’s Time
Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved.
Slide 13
Sample Interview Plan
Steps for Planning an Interview
Analysis and Research
Set Goal
Choose Interview Strategy
Develop Topics and Questions
Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved.
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Slide 14
7
Types of Interviews
Chapter Summary
The Information-Gathering Interview
The Employment Interview
The Performance Appraisal Interview
Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved.
Slide 15
Types of Interviews
Behavioral
Informational
Panel/Board
Survey Interviews
Diagnostic Interviews
Research Interviews
Collect Background Information
Define Interview Goals and Questions
Choose the Right Interviewee
Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved.
Slide 16
The Employment Interview
Pre-Interview Steps
Conduct Background Research
Develop a Personal Network
Contact Potential Employers
Prepare for Possible Interview
Formats
Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved.
Slide 17
The Employment Interview
The Importance of Personal Contacts
in Looking for a New Job
“It isn’t what you know, it’s who you know” is
certainly true when it comes to getting a job.
Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved.
Slide 18
The Employment Interview
During the Interview
Dress Appropriately
Know the Organization and the Job
Prepare for Important Questions
Respond to the Employer’s Needs
Be Honest
Emphasize the Positive
Continued...
Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved.
Slide 19
The Employment Interview
During the Interview
Emphasize the Positive
Back Up Your Answers with
Evidence
Keep Your Answers Brief
Have Your Own Questions
Answered
Rehearsing an Interview
Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved.
Slide 20
The Employment Interview
Post-Interview Follow-Up
It demonstrates common courtesy.
It reminds the employer of you.
It gives you a chance to remind the
interviewer about important information.
It can correct any misunderstandings.
It can tactfully remind the interviewer of
promises made.
Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved.
Slide 21
The Employment Interview
Interviewing and the Law:
Techniques for Answering Unlawful Questions
Acceptance Without Comment
Acceptance With Comment
Confrontation
Rationalization
Challenge
Redirection
Refusal
Withdrawal
Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved.
Slide 22
The Performance Appraisal Interview
Definition and Importance
Letting the Employee Know Where He or She
Stands
Developing Employee Skills
Improving Employment Relationship
Helping Management Learn the Employee’s Point
of View
Counseling the Employee
Setting Goals for the Future
Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved.
Slide 23
The Performance Appraisal Interview
Styles of Appraisal Interviewing
Tell and Sell
Tell and Listen/Listen and Tell
Problem Solving
Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved.
Slide 24
The Performance Appraisal Interview
Steps in the Appraisal Process
Review Progress
Discuss Successes, Problems, and Needs
Feedback Should be Accurate
Feedback Should be Relevant to the
Job
Set Goals
Review and Respond to the Written
Record
Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved.