Community & Family Resource Center
Community & Family Resource Center
(CFRC)
CFRC is dedicated to strengthening
families and communities by
providing information, education
and support. The Center is a
collaborative effort of city and state
agencies, the community,
volunteers, and community based
organizations.
Community & Family Resource Center
HISTORY
Led by the East Baltimore Community Corporation, in partnership with the
Maryland Department of Juvenile Services and the Family League of
Baltimore City; the community Advisory Board of the Baltimore City
Juvenile Justice Center (BCJJC) proposed the creation of a family resource
center to meet the needs of children and families connecting with the
Juvenile Justice system. Later, a partnership was formed among community
members, government agencies, local organizations, and universities to bring
the center to life.
The Community and Family Resource Center is funded by the Family
League of Baltimore City and the Maryland Department of Juvenile
Services. The Resource Center is operated by the East Baltimore
Community Corporation, in partnership with all the user agencies in the
Baltimore City Juvenile Justice Center. The Community and Family
Resource Center located within the Baltimore City Juvenile Justice Center
opened its doors on Sept 12, 2005.
Community & Family Resource Center
OBJECTIVES:
1. To assist families of youth detained at the Juvenile Justice Center to
access community resources that will make their child’s re-entry to
the community more successful.
• Provide short-term family support activities and services.
• Provide long-term referral and family support services.
• Reduce the number of youth held in detention due to
parental refusal or unavailability.
• To conduct follow-up on referrals made to community
based services.
Community & Family Resource Center
OBJECTIVES:
2. To prevent further delinquency, detention or confinement of
Baltimore City Youth by:
•Providing educational, referral and support services.
•Strengthening the capacity of families to advocate for their
child.
•Referring families to community based services.
Community & Family Resource Center
GOALS
1. Reduce the number of youth in detention because of parental refusal
or unavailability.
2. Utilize existing community based resources to connect families and
youth to services.
Community & Family Resource Center
Community & Family Resource Center
CATEGORIES OF REFERRALS:
•Housing
•Parenting Issues
•Mentoring
•Job Training/ Employment
•Parenting Classes
•Court Advocacy
•Employment
•Support Groups
•Mediation
•Volunteerism
•Community Services
•Clothing
•Anger Management
•Job Placement
•Supportive Services
•Recreation
•Education
•Counseling
•Legal – Child Custody
•Drug Treatment
•Health Care
•Mental Health Services
Community & Family Resource Center
PARTNERS
• Department of Juvenile Justice
• The Family League of
Baltimore City
• Maryland Public Defenders
Office
• State’s Attorneys Office for
Baltimore City
• Baltimore City Police
Department
• Baltimore City Department of
Social Services
• Baltimore City Public School
System
• Baltimore City Court System
within the Juvenile Justice
Center
• Maryland Department of
Resources
• Non-traditional Community
Based Programs
• Baltimore City Health
Department
• Legal Aid
• Maryland Department of Health
and Mental Hygiene
• Johns Hopkins Center for the
Prevention of Adolescent
Violence
PROTOCOL
DJS Intake
(Parent unavailable, Parent refusal, Parent delayed)
Parent Unavailable
Parent Refusal
CFRC
CFRC
Four (4) Hours:
CFRC will attempt to have parents / guardians pick-up youth by:
•Calling and offering services & support
Three (3) Hours:
•Providing transportation assistance
•CFRC will continually call parents / guardians
•Arranging and holding family conferences
•Will regularly maintain contact with DJS with updates
•Providing resources consultation
•Other support as needed
After (4) Hours:
Youth goes to shelter
OVERNIGHT: Continue to contact
OVERNIGHT:
•CFRC Staff will Continue to call parents / guardians to come to court
the next day
•Inform DJS Court Liaison of overnight developments
NEXT DAY:
•CFRC will continue to call parents / guardians through end of court day
NEXT DAY:
•If no parent or guardian is contacted or available to come by end of court day then case is
assigned by the DJS Court Liaisons to the JDAI Expeditors
CFRC will continue to call parents / guardians through end of court day
•CRRC will learn of the youth status from special list update from Court Liaison
If no parent / guardian is contacted or available to come by the end of
the court day, then the DJS Court Liaisons will assign the case to the
JDAI Expeditors
CFRC will follow-up with update from Court Liaison
Community & Family Resource Center
CURRENT OUTCOMES
DJS Intake Referrals July 1, 2006 – March 31, 2009
Category
Referred to CFRC
Reconnected to Parent
Connected to
Resources
Parent Refusals /
Unavailability
2308
1802
1694
Walk - Ins
2092
N /A
1429
GRAND TOTAL
4440
1802
3186
Community & Family Resource Center
YOUTH CONNECTED TO SERVICES
MONTH
DJS
Referrals
Parent
Refusal
Parent
Unavailability
Youth
Returned
Home
Youth
Connected
to
Resources
Family
Conferences
Transportati
on
Letters
Mailed Out
Jul. – 08
116
27
89
92
82
90
20
102
Aug. – 08
94
19
75
76
57
79
7
55
Sept. – 08
99
16
83
83
60
75
4
62
Oct. – 08
73
13
60
62
56
56
2
67
Nov. – 08
54
13
41
41
26
47
2
32
Dec. – 08
64
15
49
51
28
55
0
24
Jan – 08
55
20
35
38
36
32
1
20
Feb. – 08
77
21
56
61
34
58
15
29
Mar. – 08
71
20
51
59
28
49
53
21
TOTAL
703
164
539
563
407
541
104
412
Community & Family Resource Center
Performance Measurements
July 1, 2008 – March 31, 2009
100% of DJS referred families were contacted and offered services.
80% of the DJS referred parents/caregivers contacted agreed to take custody of their
child..
77% of the referred families received a Family Conference session and were offered
community services.
75% of the families received Resource assessment and referrals. Theses families were
immediately referred to community services such as family counseling, educational
advocacy, after school programs, dropout prevention, mentorship programs, drug and
alcohol, and more.
58% of the families that were referred to community resources were connected to the
resources and received services.
104 families were transported to and or from court to take custody of their youth.
Community & Family Resource Center
Age by Quarter
92
78
64
80
42
60
40
69
61
53
44
36 36
36
25
20 22 4
119
02
0
21
16
0
1st Qtr
2nd Qtr
3rd Qtr
9
11 Yrs. Old
12
13
14
15
16
17
18
Community & Family Resource Center
Gender by Quarter
275
250
200
180
164
150
MALE
FEMALE
100
50
34
27
23
1st Qtr
2nd Qtr
3rd Qtr
0
Community & Family Resource Center
Race by Quarter
350
300 307
250
200
189
199
150
African
American
Caucasian
Hispanic
100
Korean
50
0
1 1 0
1st Qtr
1 1 0
2nd Qtr
2 1 1
3rd Qtr
Community & Family Resource Center
ZIP CODES
21202
21205
21213
21215
21216
21217
21218
21223
21229
21239
70
61
60
50
49
44 44
40
38
31 28
30
212121
20 22 2021
1517
14
11 911
119
10
7
2
0
1st Qtr
2nd Qtr
25
1918
17
13
13 1210
8
7
3rd Qtr
OTHERS
Statistical Report Period: April 1, 2009 – April 30, 2009
DJS / Juvenile Court Referrals:
From April 1, 2009 through April 30, 2009, the DJS Intake Unit made 104 referrals to CFRC because a parent/guardian was unwilling or unable to pick up their
“release-eligible” child from Intake. Of these referrals, 104 families were contacted by CFRC staff, were offered supportive services/community based resources.
Out of 104 referrals, 91 parents/guardians agreed to take custody of their child. As a result, 91 of these youth were prevented from having to spend a night, or an
additional night, in secure detention or shelter, which is the primary objective of this program component.
DAY
Reporting Period
INTAKE REFERRALS
TOTAL
98
EVENING
GRAND
TOTAL
6
104
TYPE OF REFERRAL
Parent Refusal
28
1
29
Parent Unavailability
73
2
75
Total Referrals
101
3
104
Youth Returned Home
86
5
91
Youth Placed In Shelter Care
2
1
3
Youth AWOL
5
0
5
Youth Detained
5
0
5
98
6
104
13
0
13
FAMILY CONFENCING
71
3
74
LETTERS SENT OUT
28
0
28
RESOUCES PROVIDED
49
3
52
YOUTH STATUS
TOTAL
TRANSPORATION TYPE
Staff
0
Sedan Service
0
Tokens Distributed
SERVICES PROVIDED TOTAL
YOUTH CONNECT TO RESOURCES
pending
Statistical Report Period: April 1, 2009 – April 30, 2009
DEMOGAPHICS
AGE OF PARTICIPANTS
33
35
30
25
25
24
20
15
12
10
5
4
6
0
12 Yrs. 13 Yrs. 14 Yrs. 15 Yrs. 16 Yrs. 17 Yrs.
Old
Old
Old
Old
Old
Old
Statistical Report Period: April 1, 2009 – April 30, 2009
DEMOGAPHICS
GENDER OF PARTICIPANTS
30
MALE
FEMALE
74
Statistical Report Period: April 1, 2009 – April 30, 2009
DEMOGAPHICS
RACE OF PARTICIPANTS
100
90
80
70
60
50
40
30
20
10
0
96
AFRICAN
AMERICAN
CAUCASIAN
8
Statistical Report Period: April 1, 2009 – April 30, 2009
DEMOGAPHICS
ZIP CODES OF PARTICIPANTS
20
18
18
16
14
14
13
13
14
11
12
10
10
8
5
6
4
4
2
2
21
22
9
O
TH
ER
S
21
22
3
21
22
5
21
21
8
21
21
7
21
21
5
21
21
6
21
20
5
21
20
2
0
Community & Family Resource Center
WALK – INS
April 1, 2009 – April 30, 2009
Family Conferencing
7
Agency Referrals
7
General Information
40
Total Walk-Ins
47
Community & Family Resource Center
CUSTOMER FEEDBACK
“Thanks to CFRC staff for all
of your help, your support was
greatly appreciated. I could not
have made it without your
help.” M. Watts
“Thanks for everything; CFRC
saved my family’s life. You
helped me to navigate through
this process.” C. Berger
“CFRC is Heaven sent!” H.
Whitfield