XXXX XXX Business Continuity Plan (BCP)
XXX XXX
1. Overview
1.1.
BCP Trim number
BCP version number
1.2.
BCP review approval date
XX/XX/XXXX
0.1
Maximum Allowable Outage (MAO)
NB: Business days ONLY
XXX days
Description of business activity
BCP rationale
1.3.
XX/XXXXX
•
XXX
XXX
BCP leaders
Owner
BCP Coordinator
BCP Backup
BCP Backup
(07)
(07)
(07)
(07)
Name
Position
DETE email
Alternate email
Phone (B/H)
Phone (A/H)
1.4.
Name
Business Continuity Kits distribution
Role
Hard copy locations

Electronic locations
 XX/XXXXX
 PDF on iPhone
 Copy on memory stick
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XXXX XXX Business Continuity Plan (BCP)
XXX XXX
2. Strategies/Actions
2.1
Strategy overview (All hazards approach focusing on the outcomes)
No building (i.e. no access to
buildings or infrastructure)
No ICT
(i.e. no access to ICT)
Reduced access to people
(i.e. significant staff unavailability)
2.2
 Activate Disaster Recovery Plan and Communications Plan
 Record message for incoming calls advising outage and contact details for emergent issues or divert phone to active phone line
 Work from externally stored files (e.g., Back-up tapes, USB/portable hard drive, home computer/iPad, manual processing based on
hardcopy documents)
 Work from systems available at other office site or virtual office set up
 Use alternative communication vehicles where DETE email services are unavailable (e.g., private email, telephone/mobile phone, iPad)
 XXX
 Ensure back-up staff are cross-trained and utilised for key roles (e.g., succession planning, skills sharing)
 Import staff from other locations (e.g., other office site outside emergency location or other government organisation, or engage
external or 3rd party provider)
 XXX
Plan and prepare (Pre-requisites to actioning BCP)
Actions
2.3
 Relocate to an alternative site (e.g., other office site outside emergency location, other government premises, work from home or virtual
office set-up)
 XXX
 XXX
Continuity response actions (Continued delivery of minimal level of service for MAO in business days)
Business
area & MAO
Services to staff
Services to customers and
stakeholders
Services to RD, D-G and Minister
Business Systems Support
XXX




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XXXX XXX Business Continuity Plan (BCP)
XXX XXX
2.3
Continuity response actions (Continued delivery of minimal level of service for MAO in business days)
Business
area & MAO
1–2 days
Services to staff
Services to customers and
stakeholders
Services to RD, D-G and Minister
Business Systems Support
3–5 days




6–15 days




XXX
1–2 days




3–5 days




6–15 days




2.4
Recovery response actions (Staged return to normal business)
Business
area
Services to staff
Services to customers &
stakeholders
Services to RD, D-G & Minister
Business Systems Support
XXX




XXX




3. Interdependent Functions
ID no.
Name
MAO#
Type*
Description
Div/Unit
Name/Position
B/H
A/H
Email
Extnal
# MAO = Maximum Allowable Outage = BUSINESS DAYS ONLY
* I = INPUT interdependency (i.e. CBF is dependent on another function) O = OUTPUT interdependency (i.e. another function is dependent on the CBF’s outputs)
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XXXX XXX Business Continuity Plan (BCP)
XXX XXX
4. Communication Plan
4.1

Communication Objectives
XXX
4.2
Key Information (Key messages to be communicated to recipients)
 XXX
Communication Channel
Recipients
XXX
XXX
NB: See 7. Contact List for full list of key ‘go to’ people when continuity arrangements are in place
5. Resourcing Requirements
5.1
People (Minimum required while under continuity arrangements as identified in 2.3 Continuity response and 2.4 Recovery responses)
Position
XXX
Responsibilities
XXX
XXX
XXX
Number
XX
XX
Maximum if required
5.2
XX
Physical resources (NB: Business area is responsible for purchase or supply)
Current office buildings
and floor locations
1. XXX
Requirement
Hot site (i.e. alternative site
sourced by Facilities)
Special office
accommodation
Required
 XXX
Contact details
Not required
Business unit
Position
Phone (B/H)
Emergency and Security Management Unit (ESMU)
Bruce Campbell, Real Estate, Emergency & Environmental
Management
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XXXX XXX Business Continuity Plan (BCP)
XXX XXX
5.2
Physical resources (NB: Business area is responsible for purchase or supply)
 XXX
Other
5.3
0447 217 000
Mick Maas, Real Estate, Emergency & Environmental
Management
Phone: 0467 809 404
0467 809 404
qld-dete-emru@id.ngcomms.net
ICT resources (NB: Business area is responsible for purchase or supply)
ICT applications/
technologies
Additional to Standard Operating
Environment of MS Office suite,
email, Internet, OnePortal, G
drive, TRIM
ICT telecommunications
Additional requirement
Number required
Contact details
 XXX
 XXX
Business unit
Position
Email
Phone (B/H)
Mobile
IT Solutions and Operations
Nicholas Long, Executive Director
nicholas.long@dete.qld.gov.au
(07) 3034 4330
0447 043 772
 XXX
 XXX
Business unit
Position
Email
Phone (B/H)
Phone (A/H)
Telecommunications and Data services
Jay Neven, Manager
jay.neven@dete.qld.gov.au
(07) 3034 4950
0477 843 169
Additional to telecoms already
available in work area
5.4
Position
Phone (B/H)
Phone (A/H)
Email
Vital Records (Records or information required during the disruption/outage to continue essential services)
Electronic
(e.g., end-user created
databases, spread sheets)
Description
 XXX
 XXX
 XXX
Location
XXX
XXX
XXX
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XXXX XXX Business Continuity Plan (BCP)
XXX XXX
5.4
Vital Records (Records or information required during the disruption/outage to continue essential services)
Description
Printed
(e.g., contracts)
 Key area contact list
 Current regional staff telephone directory, including personal contact
information extracted from HR files (updated monthly)
 Copy of current BCP
 XXX
5.5
Location
Provided on last page of BCP to facilitate updating
Data capable mobile phones or memory sticks for key
managers
Data capable mobile phones or memory sticks for key
managers
XXX
Related Plans (Interconnected plans and procedures)
Plan Name
Location
Contact details
DETE Emergency
Management Manual and
Plans
https://oneportal.deta.qld.gov.au/Services/Facilities/emergencysecuritymanag
ementinformation/Pages/default.aspx
Emergency and Security Management Unit (ESMU)
qld-dete-emru@id.ngcomms.net
John Griffith, Phone: (07) 3034 6010 or 0477363435
Bruce Campbell, Phone: (07) 3034 6011 or 0447 217 000
Mick Maas, Phone: (07) 3034 6012 or 0467 809 404
Business Continuity
Management Framework
http://deta.qld.gov.au/corporate/business-continuity.html
Business Continuity
Management procedure
http://ppr.det.qld.gov.au/corp/governance/Pages/Business-ContinuityManagement-(BCM).aspx
Director, Governance and Risk,
Governance Strategy and Planning
enterprise.riskmanagement@dete.qld.gov.au
phone: (07) 3513 6913 or 0477 331 151
DETE Business Continuity
Plan (Level 1)
Electronic copy stored at: 14/62114
Emergency Response OR
Disaster Recovery Plan
XXX
XXX
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XXXX XXX Business Continuity Plan (BCP)
XXX XXX
6. Testing and Activation Register
6.1
BCP testing, maintenance and event log (Continuous improvement made to BCP from tests and reviews of disruptive events)
Date tested or activated
XXX
Reason for review
XXX
Type of test completed and/or changes made
XXX
Maintained by
XXX
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XXXX XXX Business Continuity Plan (BCP)
XXX XXX
7. Contact List
Key area
(current as of: XX/XX/XXXX)
Name
Position
Office
phone
BCP Owner
(07)
BCP Coordinator
(07)
BCP Backups
(07)
Mobile
Email
(07)
Emergency and
Security
Management Unit
(ESMU)
John Griffith
Manager, Real Estate, Emergency &
Environmental Management
(07) 3034 6010
0477363435
qld-dete-emru@id.ngcomms.net
Bruce Campbell
Principal Facilities Services Officer, Real
Estate, Emergency & Environmental
Management
(07) 3034 6011
0447 217 000
qld-dete-emru@id.ngcomms.net
Mick Maas
Principal Facilities Services Officer, Real
Estate, Emergency & Environmental
Management
(07) 3034 6012
0467 809 404
qld-dete-emru@id.ngcomms.net
Governance
Strategy &
Planning
Amanda Scanlon
Director, Governance and Risk
(07) 3513 6913
0477 331 151
enterprise.riskmanagement@dete.qld.gov.au
ICT support
Nicholas Long
Executive Director, IT Solutions and
Operations
(07) 3034 4330
0447 043 772
nicholas.long@dete.qld.gov.au
Jay Neven
Manager, Network and
Communications (Platform Operations)
(07) 3034 4950
0477 843 169
jay.neven@dete.qld.gov.au
Jim Watterston
Director-General
(07) 3034 4752
(07)
-
Jim.WATTERSTON@dete.qld.gov.au
The Executive
Executive support
(07)
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XXXX XXX Business Continuity Plan (BCP)
XXX XXX
Key area
Name
Position
Office
phone
Mobile
Email
(07)
(07)
(07)
(07)
(07)
(07)
(07)
(07)
(07)
(07)
(07)
(07)
(07)
(07)
(07)
(07)
(07)
(07)
(07)
Employee
Assistance
Program
Media
(07)
Kylie Dale
Principal Human Resource Consultant,
Organisational Health
(07) 3513 6554
0407 037 599
(07)
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XXXX XXX Business Continuity Plan (BCP)
XXX XXX
Key area
Name
Position
Office
phone
Mobile
Email
(07)
Corporate
Communication
(07)
Christopher Brandt
Director, Community Engagement and
Partnerships
(07) 3328 6609
Building Managing
Agents
(07)
Vendors or
Suppliers
(07)
Miscellaneous
(07)
0459 828 027
(07)
(07)
(07)
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