Service Charging
Platform
Customer Relationship
Management (CRM)
Modules
0 Plan Management
Enables the definition of Plans in the system that are
later attached to Subscribers. Plans offer a highest level
abstraction to classify Subscribers.
0 Account types (pre-paid or post-paid or
combination)
0 Taxation rates
0 Available Billing Cycles
0 Charge Head definitions
Customer Relationship
Management (CRM)
0 Product Catalog Management
Enables a Service Provider to create customer facing
products using Service Offerings. They differ in their
features, quotas or quality of service or any
combination thereof.
0 Manage Product Offerings
0 Bundled quota offerings
0 Manage Subscription Charges
0 Manage Plan Offerings
0 Plan Service Offerings
0 Plan Counter Offerings
0 Manage Bundled Offerings
Customer Relationship
Management (CRM)
0 Bundle Service Offerings
0 Bundle Counter Offerings
0 Value Added Service Offerings
0 Add-On Feature Offerings
0 Add-On Counter Offerings
0 Pricing Management
Customer Relationship
Management (CRM)
0 Offering Management
0 Customer Facing Service Offering
0 Counter Offering
0 Partner Offering
Customer Relationship
Management (CRM)
0 Customer Data Management
Provides all types of extra customer data management
as might be required by any other product’s functional
or operational needs
0 Customer Plan Management
0 Paying Party Management
0 Type Management (B2B, B2C, Enterprise)
0 Device Management
0 Billing Cycle Management
0 Contact Management
0 Create multiple contacts on-file
Customer Relationship
Management (CRM)
0 Payment method management
0 Keep multiple payment methods on file
0 Personalization
0 Preference Management
0 Payment preferences
0 Contact preferences
0 Language preferences
0 Invoice preferences
0 GUI Look and feel preferences
Customer Relationship
Management (CRM)
0 Service preferences
0 Service features like ring-tones
0 Contact method preferences
0 Parental control or other preferences
0 Customer Inventory Management (Logical /
Physical / Network)
Customer Relationship
Management (CRM)
0 Subscription Management
Enables a Service Provider to activate products from the
product catalog for individual customers.
0 Assign products to Subscribers
0 Plan Subscriptions
0 Bundle Subscriptions
0 Add-On Subscriptions
0 Value Added Services Subscriptions
0 Feature Subscriptions
0 Counter Offering subscriptions
0 Change Subscriptions
0 Prorations
Customer Relationship
Management (CRM)
0 Product Market Management
0 Define Markets and coverage areas
Customer Relationship
Management (CRM)
0 Customer Self-Serve Portal
An extendable class of portals used by all products
where Customers can execute their use cases
themselves. Comes with Web based interface and
optionally may have SMS and IVR Based interfaces
Customer Relationship
Management (CRM)
0 Captive Portals
0 Web based captive portals
0 IVR based captive portals
Customer Relationship
Management (CRM)
0 SMS interface to Portals
Offers a SMS based interface for all portals where users
can send SMS messages and receive SMS messages.
Requires a third party SMS gateway or connection to a
SMSC
Customer Relationship
Management (CRM)
0 IVR Interface to Portals
Offers an IVR based interface for all portals where users
can dial-in to a DID Number and are prompted with
different voice responses and they can interact by
dialing digits on their phones
Customer Relationship
Management (CRM)
0 USSD Interface to Portals
Provides USSD based interface to self-serve and other
portals
Customer Relationship
Management (CRM)
0 Alerts and Notifications
0 Multiple Transport Methods
0 Email Alerts
0 SMS Alerts
0 IVR Alerts
Customer Relationship
Management (CRM)
0 Organizational Unit Management
Allows to define sales or other departments within the
Service Provider organization. Customers can then be
attached to within an Organizational Unit
Customer Relationship
Management (CRM)
0 Dunning and Churn Management
Provides customer life cycle history and support for
dunning and churn management
Customer Relationship
Management (CRM)
0 Lead Management
Allows to create email campaigns and track leads and
the full life cycle of lead to account
Customer Relationship
Management (CRM)
0 Campaign Management
Send Emails and SMS messages to lead and track results
Customer Relationship
Management (CRM)
0 Administration GUI
Customer Relationship
Management (CRM)
Business Use Cases
0 Service Management
0 Define new services
0 Define service profiles
0 Define CDR formats
Customer Relationship
Management (CRM)
0 Plans Management
0 Account types (pre-paid or post-paid or combination)
0 Taxation rates
0 Available Billing Cycles
0 Charge Head definitions
Customer Relationship
Management (CRM)
Business Use Cases
0 Offering Management
0 Manage Service Offerings
0 Service Profiles
0 Manage Counter Offerings
0 Total Units and Sub-Units
0 Sub-Units initialization frequency
0 Matching Criteria
0 Based on Destination or Request-URI
0 Based on Time of Day
Customer Relationship
Management (CRM)
0 Manage Product Catalog
0 Manage Subscription Charges
0 Bundled Service Offerings
0 Bundled Counter Offerings
0 Add-On Service Bundles
0 Add-On feature bundles
0 Add-On Counter Offerings
Customer Relationship
Management (CRM)
0 Customer Management
0 Define new paying party accounts
0 Type Management (B2B, B2C, Enterprise)
0 Define new using party accounts within paying party
accounts
0 Type Management (Main Account, Subsidiary Account)
0 Identity Management
0 username / passwords
0 Mac Addresses
0 IP Addresses
Customer Relationship
Management (CRM)
0 PublicIDs
0 PrivateIDs
0 ANI/Calling numbers
0 PIN Numbers
0 Device Management
0 Billing Cycle Management
0 Contact Management
0 Create multiple contacts on-file
0 Payment method management
0 Keep multiple payment methods on file
Customer Relationship
Management (CRM)
0 Personalization
0 Preference Management
0 Payment preferences
0 Contact preferences
0 Language preferences
0 Invoice preferences
0 GUI Look and feel preferences
0 Service preferences
0 Service features like ring-tones
0 Contact method preferences
0 Parental control or other preferences
Customer Relationship
Management (CRM)
0 Assign Inventory (Logical / Physical / Network)
Customer Relationship
Management (CRM)
0 Subscription Management
0 Assign products to Subscribers
0 Plan Subscriptions
0 Bundle Subscriptions
0 Add-On Subscriptions
0 Value Added Services Subscriptions
0 Feature Subscriptions
0 Counter Offering subscriptions
0 Change Subscriptions
Customer Relationship
Management (CRM)
0 Inventory Management
0 Logical Inventory
0 DID Numbers
0 Physical Inventory
0 CPEs
0 Network Inventory
0 IP Addresses
0 BRAS Ports
Customer Relationship
Management (CRM)
0 Portals
0 Subscriber Self-Serve
0 Agent Self-Serve
0 Franchisee / Partner Self-Serve
0 Vendor / Supplier Self-Serve
0 Customer Service Representative
0 Administrator
0 Interfaces
0 Web based
0 SMS based
0 IVR based
Customer Relationship
Management (CRM)
0 Captive Portals
0 Web based captive portals
0 IVR based captive portals
Customer Relationship
Management (CRM)
0 Alerts and Notifications
0 Multiple Transport Methods
0 Email Alerts
0 SMS Alerts
0 IVR Alerts