The Quality Thread in
Industrial Engineering and
Industrial Management
A Presentation to Students
Enrolled in ISE 288 and IDM 288
Dr. Joan Burtner
Presented to IDM 288 and ISE 288
Feb 2, 2009
Slide 1
Introduction
 Consumer choices
 Rep___________
 Pref___________
 Perceived q__________
 The quality movement
 Competition
 Global e________
 Quality and industrial engineering professions
 Careers
 Coursework
Dr. Joan Burtner
Mercer University School of Engineering
1/28/08
Page 2
The Quality Movement
 S_C
 Statistics
 Products
 SP_
 Statistics
 Process
 T_M
 Management
 Employee involvement
Dr. Joan Burtner
Mercer University School of Engineering
1/28/08
Page 3
Global Issues
 Global economy
 Competition
 Cooperation
 National/International standards
 MIL-STD
 ISO ____
 QS 9000
 National/International Awards
 D______ Prize
 Baldrige Award
Dr. Joan Burtner
Mercer University School of Engineering
1/28/08
Page 4
Quality Leaders
 Shewhart
(statistically based control chart)
 Deming
(management’s 14 points)
 Juran
(quality trilogy)
 T________
(design of experiments)
 Jack Welch
(advancement of Six Sigma)
Dr. Joan Burtner
Mercer University School of Engineering
1/28/08
Page 5
Careers
 Industrial engineers
 Quality engineers
 Manu_________ engineers
 Mana_________ engineers
 Project managers
 Process improvement specialists
 Black Belts
 CEO’s COO’s
Dr. Joan Burtner
Mercer University School of Engineering
1/28/08
Page 6
Preparation
 Coursework




Probability and Sta_______
Statistical Quality Control/ Process Control
Design of Ex___________
Technical electives such as Quality Engineering or
Lean Six Sigma
 Work experience
 Coop
 Internships
Dr. Joan Burtner
Mercer University School of Engineering
1/28/08
Page 7
Professional Organizations
 Institute of __________ Engineers (IIE)
 Societies -Society for Health Systems
 Divisions
 Conferences
 American Society for _______ (ASQ)
 Engineers
 Non-engineers
Dr. Joan Burtner
Mercer University School of Engineering
1/28/08
Page 8
“Quality” Organizations
 Discussion
 Automobile Makers
 T__________
 H___________
 Hotels
 R__________________
 H_______________
 Fast Food Restaurants
 Airlines
 Manufacturer of Jeans
Dr. Joan Burtner
Mercer University School of Engineering
1/28/08
Page 9
“Quality” Credentials
 Six Sigma
 Green Belt
 B______ Belt
 M_______ Black Belt
 ASQ Certification
 Quality E______________
 M_____________ of Quality / Organizational
Excellence
 Many other specialities
Dr. Joan Burtner
Mercer University School of Engineering
1/28/08
Page 10
“Quality” Salaries
 ASQ 2005 Salary Survey
Position
Bachelor’s Degree
Master’s Degree
Project Engineer
$ 67,138
$ 74,951
Quality Engineer
$ 64,342
$ 70,820
Master Black Belt
$ 91,154
$107,044
Quality Manager
$ 76,561
$ 85,326
Vice President
$123,596
$126,419
Dr. Joan Burtner
Mercer University School of Engineering
1/28/08
Page 11
Questions?
http://www.asq.org/
http://www.iienet.org/
Dr. Joan Burtner
Presented to IDM 288 and ISE 288
Feb 2, 2009
Slide 12