G Cloud 5 Service Definition
Digital Platform
Author: CDG
Date:
April 2014
Table of Contents
Table of Contents
2
Document Introduction
3
Service Definition: Digital Platform
3
Information Assurance
10
On-boarding and Off-boarding
10
Pricing
12
Service Management Details
18
Service Constraints
19
Service Levels
19
Financial Recompense
19
Training
19
Ordering and Invoice Process
19
Termination Terms
19
Data Restoration/Service Migration
19
Consumer Responsibilities
20
Technical Requirements
20
Trial of Service
20
Skills for the Information Age (SFIA) Rate Card
20
About CDG
21
Document Introduction
This document presents the definition of our Digital Platform services and their associated
outcomes and benefits.
Email: g-cloud@groupcdg.com
Service Definition: Digital Platform
The Digital Platform (Common Digital Platform™) from CDG is a revolutionary Platform-as-aService (PaaS) initiative, which offers large organisations a quicker and easier path to digital
transformation. In short, it simplifies the creation of next generation digital services while
extracting all the great value held in existing data and technology resources. Think of it as
an agile service layer that builds a bridge between old and new.
It comprises an integrated suite of open-source and open standard software components
that help large and complex organisations to rapidly launch and integrate a
comprehensive digital services capability.
The Common Digital PlatformTM provides the capability to:

Exploit market opportunities through the rapid and agile provision of future proofed
multi-channel digital services

Integrate in to heritage systems –enabling existing assets to realise their value in the
digital world.

Support richer and faster business insight and analysis through Total View of Business
(TVOB)

Eliminate data silos and data fragmentation

Deliver breadth of functionality, choice and affordability through adoption of the most
effective blend of enterprise class open source and vendor provided software
components

Harness cloud scale technologies and processes ‘as a service’ meeting critical
demand peaks.
Benefits of the Common Digital PlatformTM
The Common Digital PlatformTM provides the following benefits to government
organisations that need to rapidly develop a flexible and effective digital capability:

Common, shared and reusable services (cost and complexity reduction)

Consistent user experience across multiple market channels and services

Flexible digital service scalability to meet sudden demand peaks

Future proofed – open source and open standards mean no proprietary system lock in

Service risk reduction and business continuity through almost instant stand up of a
duplicate digital service instance

Ease of integration to existing heritage systems

Commercial value attributable to shared and re-usable services and use of proven
open-source software wherever possible.

Delivery of Digital by Default Service Standard compliant applications to end users
Common Digital PlatformTM Outcomes
Develop a service-based digital platform - quickly, easily and cost effectively.
The Common Digital PlatformTM will enable any government department to embrace new
and emerging technologies, while making the most of and complementing the existing
legacy infrastructure in use today. As a result, customer-facing digital services will be
developed and deployed faster. Costs will be reduced and value enhanced because the
Common Digital PlatformTM embraces an extensive ecosystem of open source and open
standards software components to deliver much of the required functionality. Platform
components have 're-usability' built in which enhances value through sharing and re-use.
The Common Digital PlatformTM provides:

A centralised and modular digital service platform that integrates with government
department’s existing technology infrastructure

The ability to launch digital customer services quickly with the potential for zero
system
redevelopment.

A best-in-class digital marketing and analytics platform that can scale horizontally and
vertically.
The Common Digital PlatformTM incorporates a number of pre-defined software
components to accelerate the development and delivery of comprehensive digital
customer services:

Data matching and cleansing

Multichannel customer interaction

Analytics for business and management insight

Single View of Customer

Mobile integration

Digital content management

Electronic data capture
Enhance business capability and efficiency:

Improve customer engagement – simplify how you create new service applications
across all customer channels and gain a deeper, quicker understanding of customer
behaviour.

Extract value from existing data resources – create a dynamic way to maximise legacy
investments while creating a new digital-driven IT operation.

Reduce costs – support consolidation of IT service requirements and cost transparency
initiatives. Services can be ‘apportionable’ to consumers/users of the platform.

Benefit from speed, scalability and high availability – the platform is capable of
dynamically supporting high levels of demand, data volumes and availability as and
when required by your business.
Base Common Digital PlatformTM
Provides the customer with an initial entry-level PaaS capability to enable application
development, management and operational management capabilities supported with
CPU, memory and storage resources and relevant operating system. In addition, CDP Base
platform provides the opportunity to demonstrate working business functionality.
The Common Digital PlatformTM Base package includes:

Cloud resources (Memory, CPU, Storage, Networks, etc.), the base IaaS services upon
which the CDP PaaS is built

Resource management tooling

Hosting either as a CDG managed service or alternatively as CDG architectural and
configuration service for a Client managed cloud service. In the latter case CDG will
provide Technology Office services to support the CDP Runtime implementation

A framework to enable rapid build and deployment of your own business services and
applications
Typical Common Digital PlatformTM use cases
CDG’s Common Digital Platform comprises three major components, Integration, Insight,
and Exploit. Respectively these components provide for heritage and third party system
and service integration, big data and powerful analytics to deliver rich business insight, and
transformation of clunky product focussed user journeys to omni channel customer value
propositions. Typical use cases incude:

Business Transformation. Delivery of customer focussed experiences layered on top of
an existing heterogeneous heritage enterprise presented as rich digital journeys

Business Transformation. Pragmatic re-architecture of the existing enterprise from
monolithic application stacks into micro service oriented and event driven enterprise
capabilities without wholesale rip and replace

Business Transformation. Creation of rich Business Insight through aggregation, filtering
and analytics of the wide range of siloed and fragmented data sources existant in the
enterprise coupled with the implementation of rich new data sources capturing
customer behaviour, social sentiment, transactions and events

Operational Transformation. Creation of a completely attributable cost model provides
analysis, reporting, control and recharge at any level of granularity.

Operational Transformation. Rich management insight generated through platform
event capture and analysis provides unprecedented levels of service compliance and
availability alerting and reporting

Operational Transformation. Exploiting the benefits of IaaS and integration with SaaS
services enables our clients to move from a predominantly capex to a predominantly
opex model for service provision where usage is fully metered and capacity
management and procurement are streamlined. With implementation of appropriate
controls and reporting, both implementable on the platform as cross cutting
capabilities, capacity management may be delegated to the business.
Naturally the above are not exclusive of each other. Quite the opposite in fact, they are
complimentary to one another and it is common to find that all are relevant and
applicable within the scope of any particular enterprise.
Integration
Provides the customer with the specific capability to enable the integration of legacy
environments to future digital platforms. In addition, CDP Integration allows for utilisation of
internal and external data resources. Can provide database, messaging and orchestration
across the platform.
The CDP Integration package provides the capability to deliver:

Event based Service Oriented Platform with enterprise messaging and async process
execution

Business Services Framework (Consumer / Producer)

Choreography / Orchestration of business services

Data management and Heritage (Legacy) applications Integration

360 View of Customer

Application Monitoring and management
Example configuration:
IL2
Bronze
Silver
Gold
Front End
Configuration
N/A
N/A
N/A
Back End
Configuration
Medium
Large High Memory
Tier1 Apps Medium
Storage
500GB
1TB
3TB
Price (PaaS +
Support)
£617.80 per mth
£2,116.23 per mth
£4,748.74 per mth
Insight
Provides the customer with rich capabilities to capture and analyse business data and
events that underpin provision of the Total View of Business (TVoB). Provides the ability to
transform, filter, aggregate, analyse and augment internal and external data feeds to
enhance business insight and effective decision-making.
The CDP Insight package provides the capability to run:

Data Analytics and Data Intelligent Integration

Total View of Business and 360 View of Customer

Advanced Analytics and Business Intelligence / Data Warehouse capabilities
Example configuration:
IL2
Bronze
Silver
Gold
Front End
Configuration
N/A
Medium
Large
Back End
Configuration
Medium High
Memory
Large High Memory
x2
Tier1 Apps Large x2
Storage
2TB
4TB
10TB
Price (PaaS +
Support)
£1728.74 per mth
£6279.37 per mth
£37,260.40 per mth
Exploit
Provides our client with the specific capability to develop and launch digital customer
propositions. Allows for the sharing of common business services, processes and
information across multiple channels and multiple customer interaction scenarios (web,
email, mobile, contact centre etc.)
The CDP Exploit package provides the capability to deliver:

Engaging customer focussed experiences through multichannel access

Collaboration capability for internal and external use

Internet, Intranet and Extranet services

Rich Web client UI

Multi-device access integration

E-Commerce engine integration

Content authoring, management and publication as a business tool

Cross channel, pause and resume, and hand off process implementation

Rapid digital application development

Rich CRM capabilities including digital marketing, Next Best Action, real time
recommendations, personalised content.
Example configuration:
IL2
Bronze
Silver
Gold
Front End
Configuration
Small
Medium x 2
Large x 3
Back End
Configuration
Medium
Large High Memory
x2
Tier1 Apps Medium x
2
Storage
500GB
1TB
3TB
Price (PaaS +
Support)
£774.66 per mth
£3,796.28 per mth
£19,696.88 per mth
Approach
CDG’s Common Digital Platform services comprise three elements

Advisory

Delivery

Support
It should be noted that at the outset of the engagement CDG will agree with the customer
a statement of work specifically tailored to that engagement’s needs.
Advisory (Logic)

Vision: work with the customer to develop a benefits plan to support the creation of a
business case

Realisation: the business requirements are captured to form part of the Statement of
Work

Architecture: development of a platform architecture to address business, application,
operational and informational requirements and provide the blueprint for platform
delivery activities including systems and infrastructure design

Governance: delivery of all documentation required for compliance with the
customer’s governance processes

Risk: assessment of key business and technical risk is conducted at the outset of the
engagement and subsequently managed throughout the engagement

Security: we take security seriously and conform to the ISO27001 standard
Day to day execution of this service is managed through the CDG Technology Office
functions Adapt, Resource and Operate, Our collaborative culture makes it much easier
for us to work in a multi-supplier environment.
Delivery (Adapt)

Ensures that project goals are aligned with corporate objectives

Defined structure for delegation, authority and communication

Controlled and organised ‘start, middle and end’ via defined but adaptable stages

Regular reviews against plan and business case

Execution of design, development, test and integration in the most cost effective way
whilst maintaining high quality delivery

Provides an appropriate approach to support knowledge transfer and building
expertise
Support (Operate)

Provides process and tools to ensure service delivery

Ensures effective transition from projects to support via CDG’s Hypercare process

Based on the ITIL best practice framework

Responsible for the on-going management of the technology that is used to deliver
and support services

Service delivery in line with relevant service level and operational level agreements

The service will be designed to deliver a specified and agreed level of services within
an ever-changing environment
Information Assurance
The Impact Level (IL) certification requirement for the majority of services contained within
this service description is not applicable. For any cloud based software tools that are
provided to support service delivery, IL certification will be provided by CDG’s preferred
service provider partners and suitable for IL0, IL1, IL2 and IL3 data if required. All data
centres are highly resilient Tier3 and UK sovereign.
On-boarding and Off-boarding
Once the customer has selected the preferred Service, both the Customer and CDG must
complete the following On-Boarding and Off-Boarding processes:
Client On-Boarding Responsibilities:

Service selection and confirmation

Provision of a single point of contact/product owner

Agree Service location

Procurement process completed
CDG On-Boarding Responsibilities:

Confirm Service contact

Provision Resources on confirmation of service requirements

Provision to the customer access to tools, infrastructure and documentation (by
agreement and as applicable)
Client Off-Boarding Responsibilities:

Minimum 30 day notice period to terminate and off-board from the service

Recover and migrate all customer-specific data from tools
CDG Off Boarding Responsibilities:

Removal of all customer data (CDG may make an additional charge for transferring
data out of the service).

De-commission of tools

Transfer of all appropriate documentation
Pricing
Infrastructure
Platform costs and support for a Digital Platform
Skyscape IaaS
Bronze
Silver
Gold
vCPU
RAM (GB)
IL0
IL2
IL3
IL0
IL2
IL3
IL0
IL2
IL3
(2GHz)
1
(500MHz)
0.5
Tiny
1
2
Small
2
4
£102.48
£109.80
£124.44
£139.08
£153.72
£212.28
£241.56
£285.48
£395.28
Medium
4
8
£190.32
£204.96
£226.92
£241.56
£270.84
£351.36
£314.76
£373.32
£519.72
Medium High
Memory
4
16
£285.48
£300.12
£344.04
£344.04
£387.96
£497.76
£497.76
£585.60
£812.52
Large
8
16
£387.96
£409.92
£468.48
£497.76
£556.32
£724.68
£651.48
£768.60
£1,068.72
Large High
Memory
8
32
£629.52
£658.80
£753.96
£805.20
£900.36
£1,171.20
£1,193.16
£1,398.12
£1,749.48
Tier 1 Apps
Small
8
48
£878.40
£907.68
£1,039.44
£1,112.64
£1,244.40
£1,617.72
£1,625.04
£1,910.52
£2,371.68
Tier 1 Apps
Medium
8
64
£1,112.64
£1,163.88
£1,317.60
£1,420.08
£1,581.12
£2,071.56
£2,042.28
£2,400.96
£3,037.80
Tier 1 Apps
Large
8
96
£1,603.08
£1,661.64
£1,881.24
£2,034.96
£2,269.20
£2,964.60
£2,876.76
£3,381.84
£4,370.04
Micro1
Month
Carrenza IaaS
Bronze
Silver
Gold
vCPU
RAM (GB)
IL0
IL2
IL3
IL0
IL2
IL3
IL0
IL2
(2GHz)
1
(500MHz)
0.5
Tiny
1
2
Small
2
4
£107.18
£121.44
£107.18
£121.44
£107.18
£121.44
Medium
4
8
£214.36
£242.88
£214.36
£242.88
£214.36
£242.88
Medium High
Memory
4
16
£321.56
£364.32
£321.56
£364.32
£321.56
£364.32
Large
8
16
£428.72
£485.76
£428.72
£485.76
£428.72
£485.76
Large High
Memory
8
32
£643.12
£728.64
£643.12
£728.64
£643.12
£728.64
Tier 1 Apps
Small
8
48
£857.52
£971.52
£857.52
£971.52
£857.52
£971.52
Tier 1 Apps
Medium
8
64
£1,071.92
£1,214.40
£1,071.92
£1,214.40
£1,071.92
£1,214.40
Tier 1 Apps
Large
8
96
£1,500.72
£1,700.16
£1,500.72
£1,700.16
£1,500.72
£1,700.16
Micro1
Month
IL3
Skyscape & Carrenza Storage
Bronze
IL0
Month
IL2
Silver
IL3
IL0
IL2
Gold
IL3
IL0
IL2
Basic Storage (Primary storage only) per GB /
Month
£0.35
N/A
N/A
Standard Storage per GB / Month
(inc. 14 day backup)
N/A
£0.45
N/A
Enhanced Storage per GB / Month
(inc. replication & 14 day replicated backup)
N/A
N/A
£1.50
14 day backup retention
per GB / Month
£0.50
N/A
N/A
28 day backup retention
per GB / Month
£0.75
£0.15
£0.15
IL3
SkyScape & Carrenza PaaS Service Support
Bronze
Silver
Gold
vCPU
RAM (GB)
IL0
IL2
IL3
IL0
IL2
IL3
IL0
IL2
IL3
1
(500MHz)
0.5
£9.41
£12.55
£15.69
£15.69
£18.82
£21.96
£78.43
£87.84
£109.80
Tiny
1
2
£31.37
£40.78
£43.92
£43.92
£50.19
£65.88
£87.84
£103.53
£141.17
Small
2
4
£43.92
£47.06
£53.33
£59.61
£65.88
£90.98
£103.53
£122.35
£169.41
Medium
4
8
£81.57
£87.84
£97.25
£103.53
£116.07
£150.58
£134.90
£159.99
£222.74
Medium High
Memory
4
16
£122.35
£128.62
£147.45
£147.45
£166.27
£213.33
£213.33
£250.97
£348.22
Large
8
16
£166.27
£175.68
£200.78
£213.33
£238.42
£310.58
£279.21
£329.40
£458.02
Large High
Memory
8
32
£269.79
£282.34
£323.13
£345.09
£385.87
£501.94
£511.35
£599.19
£749.78
Tier 1 Apps
Small
8
48
£376.46
£389.01
£445.47
£476.85
£533.31
£693.31
£696.45
£818.79
£1,016.43
Tier 1 Apps
Medium
8
64
£476.85
£498.81
£564.69
£608.61
£677.62
£887.81
£875.26
£1,028.98
£1,301.91
Tier 1 Apps
Large
8
96
£687.03
£712.13
£806.25
£872.13
£972.51
£1,270.54
£1,232.90
£1,449.36
£1,872.87
(2GHz)
Micro1
Month
Skyscape & Carrenza Storage Service Support
Bronze
IL0
Month
IL2
Silver
IL3
IL0
IL2
Gold
IL3
IL0
IL2
Basic Storage (Primary storage only) per GB /
Month
£0.30
N/A
N/A
Standard Storage per GB / Month
(inc. 14 day backup)
N/A
£0.38
N/A
Enhanced Storage per GB / Month
(inc. replication & 14 day replicated backup)
N/A
N/A
£1.28
14 day backup retention
per GB / Month
£0.42
N/A
N/A
28 day backup retention
per GB / Month
£0.64
£0.12
£0.12
IL3
Software
The Digital Platform/PaaS can incorporate software required to be installed on to the
platform, typical pricing for core products.
Software
Technology
Portfolio
(Software)
Annual Price
Unit
Acunu
£13,000.00
Per Platform
Jboss - Fuse
(Premium
Support)
£83,794.00
Per Platform
Jboss - AQ
(Premium
Support)
£55,862.00
Per Platform
MySQL
£22,000.00
Per Instance
Cassandra
£22,000.00
Per Instance
MongoDB
£22,000.00
Per Instance
ForgeRock
£2.00
Per User
Drupal
£40,000.00
Per Instance
Broadleaf
£35,000.00
Per Instance
Nuxeo
£40,000.00
Per Instance
Activitii
£40,000.00
Per Instance
NuoDB
£22,000.00
Per Instance
NGINX
£2,700
Per Sever
LifeRay
£20,000.00
Per Server
Resource
Resource Type
Rate (£)
Chief Architect
£1250.00 per day
Solution Architect
£985.71 per day
Application Architect
£985.71 per day
Data Architect
£903.57 per day
Information Architect
£1067.14 per day
Integration Architect
£903.57 per day
Technical Architect
£903.57 per day
Service Architect
£739.29 per day
DevOps
£739.29 per day
Senior Developer
£739.29 per day
Developer (Application) - Java
£616.07 per day
Web Developer
£533.93 per day
Designer
£616.07 per day
Content Designer
£616.07 per day
QA/Test Lead
£657.14 per day
Tester
£533.93 per day
Service Delivery Manager
£722.86 per day
Service Transition Manager
£657.14 per day
Programme Manager
£1,002.14 per day
Client Delivery Manager
£1,100.00 per day
Project Management
£736.00 per day
Business Analyst
£616.07 per day
Any additional tooling, such as products from Atlassian – please refer to the Atlassian
Service Description.
Service Management Details
For software tools required to support the delivery any Integration services, CDG’s preferred
service provider partners Carrenza, Rackspace or Skyscape will mandate the service.
Please refer to Carrenza, Skyscape and Rackspace G-Cloud service descriptions for more
information on available service levels.
Service Constraints
For software tools required to support the delivery any Technology Office services, CDG’s
preferred service provider partners Carrenza, Rackspace or Skyscape will mandate the
service. Please refer to Carrenza, Skyscape and Rackspace G-Cloud service descriptions
for more information on available service levels. Please refer to CDG GCloud Service Level
Framework document in supporting documents.
Service Levels
For software tools required to support the delivery any Technology Office services, CDG’s
preferred service provider partners Carrenza, Rackspace or Skyscape will mandate the
service. Please refer to Carrenza, Skyscape and Rackspace G-Cloud service descriptions
for more information on available service levels.
Financial Recompense
There is no financial recompense model available for this service.
Training
Training can be provided by CDG to support the management and delivery of the
Integration service as applicable.
Ordering and Invoice Process
CDG will invoice the customer on a monthly basis for service consumption. Payment can
be made to CDG via Purchase Order detailing CDG quotation and Statement of Work
reference numbers.
Termination Terms
Termination by the Customer:
The customer is required to give one month’s notice before terminating the service.
There is no termination cost for this Service but CDG may request an additional charge for
transferring data out of the service.
Termination by the Supplier:
CDG reserves the right to terminate an active service if one or more of the following
conditions apply:

The customer does not pay for the service provision at agreed rates and charges

Force majeure

Insolvency

Material Breach
Data Restoration/Service Migration
For service migration, CDG allows existing data to be migrated to and from Business
Analysis software tools if required. CDG reserve the right to charge for providing any data
migration service. Please refer to CDG GCloud Service Level Framework document in
supporting documents.
Consumer Responsibilities
The customer shall be responsible for ensuring timely access to people, information and
systems (hardware and software) to enable CDG to deliver required services.
Technical Requirements
All technical requirements necessary to support the delivery of required services will be
defined and agreed with the customer before the commencement service delivery.
Trial of Service
CDG offers an open and transparent view of the Technology Office and subject to
commercial confidentialities, is happy to demonstrate Technology Office features and
capabilities where possible.
Solution development & implementation
Service management
Follow
2.
Assist
3.
Apply
739.29
533.93
533.93
657.14
4.
Enable
903.57
616.07
616.07
722.86
722.86
5.
Ensure/Advise
985.71
657.14
739.29
739.29
736.00
6.
Initiate/Influence
1067.14
736.00
985.71
1100.00
1100.00
1100.00
7.
Set Strategy/Inspire
1250.00
1002.14
1250.00
1250.00
1250.00
1250.00
Client interface
Business change
1.
Procurement & management support
Strategy & architecture
Skills for the Information Age (SFIA) Rate Card
Standards for Consultancy Day Rate cards
Consultant’s Working Day – 8 hours exclusive of travel and lunch
Working Week – Monday to Friday excluding national holidays
Office Hours - 09:00 – 17:00 Monday to Friday
Travel and Subsistence – Included in day rate within M25. Payable at department’s
standard T&S rates outside M25
Mileage – As above
Professional Indemnity Insurance – included in day rate
Please refer to separately uploaded SFIA document for service level definitions.
About CDG
CDG is a digital integrator. Through unique thinking and innovative technology and
services, we’re helping to transform large public and private sector enterprises into digitally
enabled, agile and ultra-competitive organisations.
CDG works closely with its customers to understand their critical business objectives before
recommending the most effective technologies and service strategies to address their
business transformation challenges.
CDG encourages the adoption of open standards and promotes the use of both open
source and commercial software products to underpin commercial value and address the
unique and individual needs of customers.