Level 2 Hospitality and Catering
Principles (Food and Beverage)
Induction
Welcome
Objectives – What will we do today?
Identify the facilities and support at the centre.
Set the ground rules for the programme.
Course induction.
Complete your diagnostic assessment.
Centre domestics
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No smoking.
Refreshments and breaks.
Lunch.
Mobile devices to be switched off.
In the event of a fire go to the nearest fire exit then
proceed to the fire assembly point and await further
instructions by Fire Wardens.
• If you have an accident whilst in the centre notify a
member of staff.
• Follow any safety instructions located round the
building and report any issues to staff.
Ground rules
• See the opportunities
ahead.
• Respect opinions.
• Ask questions.
• Take part.
• Be open to new ideas.
• Respect confidentiality.
• Treat others as they
would like to be treated.
• Be honest.
• Don’t judge.
• Be on time.
• Listen to others.
• Turn off mobile phones.
Health and safety
Your legal responsibilities:
• Follow all safety rules and report any accidents.
• Work safely and take care of the safety of others.
• Don’t use machinery or equipment you are not
permitted to operate.
• Don’t enter areas you are not allowed to access.
Health and safety
Our legal responsibilities:
• Enabling you to work and learn in a safe, healthy,
supportive environment.
• Ensuring that you receive a health and safety
induction including emergency procedures and first
aid arrangements.
• Making you aware of the hazards and risks around
you and helping you to develop safe working skills
you can use throughout your working life.
• Telling you how to report accidents and who to speak
to if you are worried about safety.
Health and safety
Be aware of common hazards around the premises:
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Trailing cables.
Slippery floors.
Using electrical equipment.
Hazardous substances.
Lifting heavy objects.
Using office equipment and moving parts in
machinery.
Health and safety
Using a workstation:
Follow the guidance on Display Screen Equipment
(DSE) posters in order to set up and use your
workstation safely.
Equality and diversity
learndirect is committed to treating everyone fairly, we
respect and value the diversity of our learners, clients,
employees, suppliers, partners, employers and all other
people we work with.
We strive to create a positive working environment to
support learning and improve employment opportunities
where everyone is treated with dignity and respect.
Safeguarding
learndirect is committed to providing a safe working
environment.
1. Health and safety – know your responsibilities.
2. It’s ok to express your opinions ensuring you show
respect for others.
Safeguarding
learndirect is committed to providing a safe working
environment.
3. It’s safe to talk about concerns with a learndirect staff
member.
4. Stay safe online. Do not save personal information onto
computers or save passwords.
Customer care
Making sure we provide the best service to you,
learndirect offer a comprehensive customer care
service.
Contact learndirect customer care line on
0800 101 901.
Via our website www.learndirect.com
FREEPOST learndirect.
Additional support available
We are here to help 24/7
independent, free and
confidential assistance.
Telephone 0800 282 193
www.livewell.optum.com
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Starting a new job
Consumer rights
Buying a home
Staying healthy
Managing money
Having children
Family crisis
Retirement
Attendance policy
• You should always attend the centre when you are
scheduled, unless you are unable to do so due to
illness or emergency.
• If you are unable to attend, report your absence
before 10am to an appropriate learndirect person.
You should keep in regular contact with your tutor
whilst you are off.
• You must make sure you arrive at the centre on time
to get prepared and start the session in line with
agreed hours at induction.
Customer feedback
Feedback helps us to review our programme and make
any changes to improve the service we deliver to you.
• Forums are conducted quarterly to gain your
feedback for continual improvements (you may be
asked to be part of one).
• Online satisfaction surveys.
Our commitment to you
• We will support you with your learning.
• Treat you fairly, politely and with respect.
• Provide help and support if you have a problem,
question or complaint.
• We will assist you in achieving your maximum
potential, whilst promoting a positive working
environment where the diverse needs of all learners
are valued and embraced.
Your commitment to learndirect
• Attend your course as per your learning agreement
and the attendance policy.
• Complete your activities and any other work you are
asked which is necessary for you to achieve your
goal.
• Treat learndirect staff, learners and customers fairly,
politely and with respect.
Hospitality and Catering Principles
Course Induction
About the course
• Gain essential skills in hospitality and catering
services.
• Learn through discussions, questions, activities and
e-learning.
• Assessment and online testing to achieve your
qualification.
• Progress reviews throughout your journey.
• Signposting and tailored job support.
• Next steps planning and information, advice and
guidance to support you post programme.
Overview of the qualification
Level 2 Certificate in Hospitality and Catering
Principles (Food and Beverage Service).
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16 credit qualification.
11 units.
Nationally recognised qualification.
Excellent foundation for learners looking to work in
hospitality and catering sector.
Units in this course
Week 1
• Food Safety in Catering.
• Principles of Providing a Buffet and Carvery Service.
• Providing a Counter and Takeaway Service.
• Safe, Hygienic and Secure Working Environments in
Hospitality.
• Service of Food at Table.
• Principles of Preparing and Cleaning Areas for Table
Service.
• Service of Alcoholic and Non-Alcoholic Drinks.
Units in this course cont…
Week 2
• Effective Teamwork.
• Principles of Customer Service in Hospitality, Leisure,
Travel and Tourism.
• Giving Customers a Positive Impression.
• Principles of Promoting Additional Service or
Products to Customers.
Assessment
• The Level 2 Certificate in Hospitality and Catering
Principles is accredited by Pearson’s.
• The assessments are online tests.
• You will complete a practice test or a quiz on each
unit before you take the online test.
Live tests
• There is an online test for each unit (11 units).
• Test times vary from 35 minutes to 45 minutes
depending on the unit.
• If you don’t pass first time you can re-sit.
Bringing Core Skills to life
English
Maths
ICT
Ice breaker
My hobbies.
The important things in my
life.
My favourite place for a
holiday.
One thing you should know
about me.
What is the hospitality and catering
industry?
Commercial service sector / profit sector
• Exists to make a profit.
• Products and services
may include: food and
drink and
accommodation.
Commercial service sector / profit sector
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Hotels
Lodge
Guest houses
Restaurants
Chain café outlets
Traditional cafés
Fast food outlets
• Events and outside
catering
• Cruises
• Trains, airlines, ferries
catering
• Tourism and recreation
outlets
Public service sector / not for profit sector
• Do not make a profit.
• Hospitality not the main
business interest.
• Can be part or fully
subsidised.
Public service sector / not for profit sector
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NHS hospitals.
Private hospitals.
Residential homes.
School and college meals.
Prison services.
Employee catering.
Why train in this industry?
It’s the Uk’s
5th biggest
employer
Average
earnings are
£20,183 per
year
You can work
anywhere in
the world
Hospitality
& Catering
The things
you do can
really make a
persons day!
Good
opportunities
for promotion
Hospitality and Catering Principles
Course Induction