Request for Proposal
2015 BANK NEGARA MALAYSIA’S PERSONAL
DEVELOPMENT PROGRAMMES
1.
Communication
1.1 Think on Your Feet
1.2 Train-the-Trainer
1.3 Basic Writing
2.
Thinking
2.1 Problem Solving
2.2 Mind Mapping
3.
Productivity and Personal Effectiveness
3.1 Achieving Performance Excellence
3.2 Developing Emotional Intelligence
3.3 Customer Service Excellence
3.4 Building Personal Influence
4.
ICT Skills
4.1 Microsoft Excel 2010 Made Easy: Basic
4.2 Microsoft Excel 2010 Made Easy: Intermediate
4.3 Microsoft Powerpoint 2010 Made Easy: Basic
Issuer:
Human Capital Development Centre
Bank Negara Malaysia
Level 2, Sasana Kijang
2, Jalan Dato’ Onn
50480 Kuala Lumpur
ISSUE DATE
: Wednesday, 1 April 2015
CLOSING DATE/TIME : Monday, 13 April 2015 at 5.00 p.m. (Malaysian time)
Request for Proposal – 2015 Personal Development Programme
CONFIDENTIAL
Table of Contents
PART 1 – General Requirements .................................................................. 2
1. Introduction ................................................................................................ 2
2. Learning Objectives ................................................................................... 3
3. Programme Requirements ........................................................................ 7
4. Confidentiality and Rights ......................................................................... 7
5. Notice of Personal Data Protection............................................................ 8
PART 2 – Proposal and Submission Requirements .................................. .8
1. Proposal Requirements ............................................................................. 8
2. Evaluation Criteria ................................................................................... 10
3. Submission Requirements ....................................................................... 11
4. Enquries .................................................................................................. 11
5. Closing Date and Validity Period of Proposal .......................................... 12
APPENDIX
Appendix A-1: Personal Data Protection Notice to Vendors of Goods/Services
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REQUEST FOR PROPOSAL FOR 2015 BANK NEGARA MALAYSIA’S
PERSONAL DEVELOPMENT PROGRAMMES
The purpose of the Request for Proposal (RFP) is to solicit proposals from qualified
Learning Providers who have the capacity to develop and deliver the learning
solutions in accordance with the requirements set out in this RFP. These solutions
must be designed to support the skills and knowledge for the targeted audience.
This RFP comprises:
Part 1:
General Requirements
Part 2:
Proposal and Submission Requirements
PART 1: GENERAL REQUIREMENTS
1.
Introduction
1.1 Bank Negara Malaysia (the Bank) would like to invite your company to
participate in this RFP for all or any of the following Programmes:

Communication

Think on Your Feet

Train-the-Trainer

Basic Writing

Thinking

Problem Solving

Mind Mapping

Productivity and Personal Effectiveness

Achieving Performance Excellence

Developing Emotional Intelligence

Customer Service Excellence

Building Personal Influence

ICT Skills

Microsoft Excel 2010 Made Easy: Basic

Microsoft Excel 2010 Made Easy: Intermediate

Microsoft Powerpoint 2010 Made Easy: Basic
1.2 The Learning Provider is requested to study this RFP carefully before
preparing the proposal and to seek clarification from BNM, if any.
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1.3 The Learning Provider shall submit a proposal with responses/information that
supports how the proposed solution would be able to meet and add value to
learning objectives and requirements set out in this RFP.
2. Learning Objectives
2.1 Learning objectives to be addressed by the programmes are as follows:
TABLE 1
No.
Programme
Learning Objectives
COMMUNICATION
Target Audience: Executives and above
1.
Think on Your Feet
Learners will be able to:
Date: 18 – 19 May 2015
 Analyse, organise and present ideas
3 – 4 August 2015
clearly and persuasively.
 Explain complex information simply,
clearly and handle questions skilfully.
2.
Train-the-Trainer
Learners will be able to:
Date: 7 – 8 May 2015
 Plan and deliver an effective learning
28 – 29 October 2015
session
 Use various techniques to increase
absorption level
 Apply various techniques to manage
group dynamics
Target Audience: Non-Executives
3.
Basic Writing Skills
Learners will be able to:
Date: 10 - 11 Aug. 2015
 Apply basic conventions of writing
8 - 9 Sept. 2015
(grammar and structure); and
 Communicate effectively in simple
writing (memo, letters and e-mails) to a
variety of audiences and purposes.
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THINKING
Target Audience: Executives and above
4.
Problem Solving
Learners will be able to:
Date: 11 – 12- May 2015
 Identify and define problems from
2– 3 September 2015
symptoms
 Brainstorm possible options and
solutions
 Select best option by avoiding
vagueness and weak compromises
5.
Mind Mapping
Learners will be able to:
Date: 8 – 9 June 2015
 Identify key ideas and organize them
19 – 20 October 2015
in a structured manner
 Interpret information concisely, revise
key ideas and build connections
between topics
 Apply mind mapping technique to
communicate idea or proposal
PRODUCTIVITY AND PERSONAL EFFECTIVENESS
Target audience: Non-Executives
6.
Achieving Performance
Learners will be able to:
Excellence
 Explain the fundamental factors of
Date: 1 - 2 June 2015
performance excellence;
 List key elements for successful
performance from individual to
organisational factors;
 Explain how teamwork contributes to
achieving personal and organisational
objectives; and
 Develop action plan that incorporates
personal contribution in achieving the
Bank’s success.
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Request for Proposal – 2015 Personal Development Programme
7.
Developing Emotional
Learners will be able to:
Intelligence

Date: 1 - 2 June 2015
CONFIDENTIAL
Identify the benefits of emotional
intelligence;

Define and practice self-management,
self-awareness, self-regulation, selfmotivation and empathy;

Interpret and manage your emotions;

Apply tools to regulate and gain
control of one’s own emotions;

Relate emotional intelligence to the
workplace; and

Use the concepts and techniques in
the workplace.
8.
Customer Service
Learners will be able to:
Excellence

Identify and embrace the right service
Date: 3 – 4 June 2015
mind-set and attitude;

Identify customer needs and how
their actions impact perceptions; and

Demonstrate how to exceed
customer service skills that is aligned
with the bank’s values and standards
9.
Building Personal Influence
Learners will be able to:
Date: 5 – 6 August 2015

Apply influence strategies to gain
commitment and foster collaboration;

Adjust your approach to others to
gain buy-in;

Achieve goals by enhancing trust and
cooperation;

Deal effectively with challenging
behaviours to overcome resistance
and inertia in others; and

Use knowledge and competence to
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influence others.
ICT SKILLS
Target Audience: All levels
10.
Microsoft Excel 2010 Made
Learners would be able to:
Easy: Basic
•
Create, delete, rename, move and
Date: 25 – 26 May 2015
copy worksheets
•
Modify column, rows and cells
•
Apply short-cut keys
•
Perform calculation using formula &
function
•
11.
Microsoft Excel 2010 Made
Easy: Intermediate
Create simple charts and print content
Learners would be able to:

Date: 9 – 10 June 2015
Use advanced formula and organise
data (sort or filter data and use function
to calculate data).

Analyse data using PivotTables, Slicers
and Pivot Charts

Insert graphic objects and present data
using charts

Customise and enhance the Excel
environment
12.
Microsoft Powerpoint 2010
Learners would be able to:
Made Easy: Basic

Create and customize presentations

Format content, illustrations, graphics,
Date: 18 – 19 Aug 2015
text, and text boxes

Apply animation and transitions

Insert and modify multimedia

Share and secure presentation

Apply, create, remove, and modify
styles on text, shapes, and pictures
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Request for Proposal – 2015 Personal Development Programme
3.
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Programme Requirements
3.1 Target audience for the respective learning programmes are specified in Para.
2, Table 1.
a)
Executive and above - First Level Executives, Managers and Deputy
Directors.
b)
Non-Executive - Security officers, skilled staff, general support,
administration support and technical workers.
3.2 Learning sessions will be held at Sasana Kijang, 2 Jalan Dato’ Onn, 50480
Kuala Lumpur, unless specified otherwise.
3.3 The Bank reserves the right to change the learning objectives to meet any
specific development needs of BNM staff.
3.4 As part of customization, the Learning provider will be required to work closely
with the key internal stakeholders of the Bank and customise and adapt the
programme to meet the needs of the learners of Bank Negara Malaysia.
3.5 The selected Learning Provider shall design and deliver the learning solutions
in accordance with the requirements set out in this RFP including the
following:

Provide a Programme Plan (i.e. inclusive of the learning objectives, biodata of facilitators and a detailed outline of the daily course agenda).

Provide supporting materials, if required, including hard and soft copies of
the participants’ workbooks, pre-course reading materials, course
materials and hand-outs.
4.
Confidentiality and Rights
4.1 Maintenance of confidentiality and rights of the information provided by the
Bank is pertinent. Information contained in this RFP shall not be disclosed and
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distributed directly or indirectly to any party without the prior written approval by
the Bank.
4.2 The Learning Provider is also responsible for safekeeping of this document,
which remains the property of the Bank, at all times.
4.3 The Bank has the right to change and/or make amendments to the RFP where
appropriate.
4.4 The proposal and its responses from the Learning Provider will be treated as
strictly confidential.
5.
Notice of Personal Data Protection
5.1 The Learning Provider is advised to read the Notice of Personal Data Protection
and respond accordingly as per APPENDIX A-1.
PART 2: PROPOSAL AND SUBMISSION REQUIREMENTS
1.
Proposal Requirements
1.1 Learning Provider must submit all requirements as follows to qualify for
consideration in the evaluation exercise:
A. Company Background

Provide a brief description (100 word of less) of your company.
B. Company/Sole Proprietor/Freelancer Overall Credentials

Top 5 clients in the past 3 years (please provide name of client,
contact persons and contact details).

Company’s/sole
proprietor’s
specialisation
in
learning
and
development (please submit Memorandum & Articles or documented
evidence).
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Request for Proposal – 2015 Personal Development Programme

CONFIDENTIAL
Audited financial statements of the company/sole proprietor for the
past 3 years. In the case of freelancers, please submit the CCRIS
Report or Insolvency Report.

Provide proof of GST registration for registered Learning Provider (for
Malaysian Company only).
C. Facilitator’s Profile and Clientele

At least 5 years’ experience in teaching and/or working in the learning
subject areas (please provide qualification and experience in subject
areas, including certification, accreditation, award or client testimonial).

At least 3 reputable clients in the past 2 years e.g. good multi-national
companies, good public-listed companies or good government-linked
companies (please provide name of client, contact person and contact
details for similar programme to similar target group).

The facilitator must have conducted similar programme for the named
reputable clients (please provide name of the programme, name of
client, number of session, programme date, evaluation rating of the
programme and contact details).

Other qualifications and experience.

For Non-Executives programmes, facilitator must be a bilingual
speaker (English and Bahasa Melayu).
D. Design and Development of Learning Solution

Proposed solution must address the learning objectives as stated in
Part 1, 2.1 and pitched at the target audience. The scope of the
proposal should cover the following:

Articulate the understanding of our needs

Propose approach to address the learning needs
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Request for Proposal – 2015 Personal Development Programme


CONFIDENTIAL
Propose design of learning solution, inclusive of the following:

Learning Objectives

Learning Content

Delivery Methodology

Evaluation Methodology
Other value-added Service, if any (coaching, books, follow-up
action etc.)
1.2
Proposal must include proposed for the targeted number of participants and
other related costs, such as learning materials, follow-up session, any taxes,
duties, travel expenses or other additional charges, if separate from training
fee (for Malaysian companies, kindly provide proposed fee with and without
GST).
2.
Evaluation Criteria
2.1 The evaluation of the proposal will be based on, but not limited to, the following
factors:

Solution clearly demonstrates understanding of the objectives and able to
meet all the requirements set forth in this RFP document;

Comprehensiveness of the solution design in meeting the learning
objectives; and

Company’s and facilitator’s experience, clientele and expertise in
implementing similar learning programme.
2.2 In evaluating the proposals, the Bank will seek the best value for money rather
than the lowest priced proposal.
2.3 Proposal may be
judged non-responsive
and
removed from further
consideration if any of the following occurs:

Proposal is incomplete and fail to follow the submission guidelines

Proposal is not received by the deadline specified in this RFP.
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2.4 At the discretion of the Bank, top proposals may be selected for follow-up
questions or to provide an oral presentation.
2.5 The Bank is not obliged to give any reason for the acceptance or rejection of
any particular proposal.
3.
Submission Requirements
3.1 The softcopy PDF format proposal must be separately named and emailed in
two parts to BNM (with different encrypted password protection:
(i) PART 1: Technical Proposal – covering requirements of Part 2, 1.1
(ii) PART 2: Commercial Proposal – covering requirements of Part 2, 1.2
3.2 Both parts of the softcopy PDF format proposal must be submitted to the
following dedicated e-mail address:
learning_programme@bnm.gov.my
3.3 The encrypted passwords for PART 1 and PART 2 proposals are to be
separately submitted to the following e-mail address:
masniza@bnm.gov.my
3.4. All softcopy PDF format Proposal shall contain original signatures and
company logo/stamp (on the cover page) and should be clearly identified and
labelled as “ORIGINAL” with the title “2015 BANK NEGARA MALAYSIA’S
PERSONAL DEVELOPMENT PROGRAMMES”
4.
Enquiries
.
4.1 To ensure that BNM maintains an open competition process, all inquiries
regarding this RFP must be provided in writing, via email to following officer-incharge:
i)
Mainorsiah Abdullah Zawawi (for Think on Your Feet Programme)
e-mail: mainorsiah@bnm.gov.my
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ii)
CONFIDENTIAL
Juraidah Baki (for Train-the-Trainer, Mind Mapping and Problem Solving
Programmes)
e-mail: juraidah@bnm.gov.my
iii) Samsudin Jidin (for Basic Writing, ICT Skills and Productivity & Personal
Effectiveness Programmes)
e-mail: sudin@bnm.gov.my
5.
Closing Date and Validity Period of Proposal
5.1 The closing date and time of this RFP is on Monday, 13 April 2015, at 5:00
p.m. (Malaysian time).
5.2 Softcopies of the completed proposal must be received by the stipulated RFP
closing date and time specified above.
5.3 Proposal received after the closing date and time of this RFP shall not be
considered.
5.4 The Learning Provider’s offer will be valid for a period of 12 months
commencing from the closing date of this RFP. On expiry of the validity of offer,
the Learning Provider shall, if so requested by BNM, extend the validity of offer
for a period of 6 months after the expiry date of the initial 12 months.
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Appendix A-1
PERSONAL DATA PROTECTION NOTICE
TO VENDORS OF GOODS/SERVICES
Purpose of notice
1. This notice is issued pursuant to the requirements under the Personal Data
Protection Act 2010 (PDPA) to all individuals who are vendors of goods/services
or the individual employees of the vendors of goods/services –
(i) engaged by Bank Negara Malaysia (BNM); or
(ii) who submits any RFI/RFP/tender/proposal to BNM for such purpose,
(referred to as “vendors”).
Tujuan Notis
1. Notis ini dikeluarkan selaras dengan keperluan-keperluan Akta Perlindungan
Data Peribadi 2010 (APDP) kepada semua individu yang menjual/ membekal
barangan/perkhidmatan atau pekerja penjual/pembekal barangan/perkhidmatan
yang –
(i) dilantik oleh Bank Negara Malaysia (BNM); atau
(ii) menghantar apa-apa RFI/RFP/tender/tawaran untuk tujuan tersebut
(dirujuk sebagai “pembekal”).
Processing of personal data
2. During the course of its dealings with you, BNM processes personal data of the
vendors which include, but is not limited to, your name, IC/passport number,
address and other contact details.
Pemprosesan Data Peribadi
2. Sepanjang tempoh urusan BNM dengan anda, BNM data peribadi pembekal,
termasuk, tetapi tidak terhad kepada, nama, nombor kad pengenalan, alamat dan
maklumat hubungan lain.
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Purpose of processing personal data
3. The personal data is collected for, amongst others, the following purposes:
(a) assessing your suitability to be awarded the contract for which you have
applied;
(b) enforcing the rights and obligations in the contracts, including but not limited
to, making payments for the goods/services and maintaining the list of key
personnel who will be responsible to carry out the rights and obligations of
the vendors under the contracts;
(c) providing access to BNM’s premises; and
(d) complying with any legal or regulatory requirements, including but not limited
to, compliance with the withholding tax requirements, or as permitted by law
or authorised by any order of court.
Tujuan Pemprosesan Data Peribadi
3. Data peribadi dikumpul bagi, antara lain, tujuan-tujuan berikut:
(a) menilai kesesuaian anda mendapat kontrak yang telah anda pohon;
(b) melaksanakan hak-hak dan obligasi dalam kontrak-kontrak, termasuk tetapi
tidak terhad kepada, membuat pembayaran untuk barangan/ perkhidmatan
dan menyimpan senarai kakitangan utama yang akan bertanggungjawab
untuk menjalankan hak dan obligasi pembekal menurut kontrak-kontrak
tersebut;
(c) memberi akses kepada premis BNM; dan
(d) mematuhi mana-mana keperluan undang-undang peraturan, termasuk tetapi
tidak terhad kepada pematuhan terhadap keperluan cukai pegangan, atau
seperti yang dibenarkan oleh undang-undang atau diberi kuasa oleh perintah
mahkamah.
Disclosure of personal data
4. The personal data held by us shall be kept confidential. However, in order to
exercise our rights and obligations under the contracts or to evaluate your
RFI/RFP/tender/proposal to BNM, we may disclose your personal data to:
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 Departments within BNM;
 Financial institutions;
 Other parties authorised by you;
 Regulatory and governmental agencies as permitted or required by law,
authorised by any order of court or to meet obligations to regulatory
authorities.
Pendedahan Data Peribadi
4. Data peribadi yang disimpan oleh BNM akan disimpan secara sulit. Walau
bagaimanapun, bagi melaksanakan hak-hak dan obligasi di bawak kontrak atau
untuk menilai RFI/RFP/tender/cadangan anda kepada BNM, BNM mungkin akan
mendedahkan data peribadi anda kepada:

Jabatan-jabatan di dalam BNM;

Institusi kewangan;

Pihak lain yang anda benarkan;

Agensi penguatkuasa dan kerajaan sepertimana yang dibenarkan atau
dikehendaki oleh undang-undang, dibenarkan oleh mana-mana perintah
mahkamah atau untuk memenuhi obligasi kepada mana-mana pihak
penguatkuasa.
Protection of personal data
5. The security of your personal data is ensured by BNM as we shall take all
physical, technical and organisational measures needed to ensure the security
and confidentiality of your personal data. If we disclose any of your personal data
to any entities, we will require them to appropriately safeguard the personal data
provided to them.
Perlindungan data peribadi
5. Keselamatan data peribadi anda adalah dijamin oleh BNM kerana kami akan
mengambil semua langkah fizikal, teknikal dan organisasi yang diperlukan bagi
memastikan keselamatan dan kerahsiaan data peribadi anda. Sekiranya kami
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mendedahkan data peribadi anda kepada mana-mana pihak, kami akan
memastikan bahawa pihak tersebut mengambil langkah yang sepatutnya bagi
memastikan keselamatan data peribadi yang diberi kepada mereka.
Retention of personal data
6. It is BNM’s policy to destroy personal data of the vendors within 7 years after the
contract has been awarded or after the conclusion of the contract, whichever is
applicable.
Penyimpanan data peribadi
6. Ianya merupakan polisi BNM untuk memusnahkan data peribadi pembekal dalam
tempoh 7 tahun selepas kontrak telah diberi atau selepas kontrak telah selesai, di
mana ia terpakai.
Access of personal data
7. Under the PDPA, you have the right to access your personal data to ensure that
the personal data we hold about you is accurate, complete, not misleading and
up-to-date. If you wish to exercise such rights and request access to your
personal
data,
please
contact
us
by
completing
our
“Personal
Data
Access/Correction Request Form”.
Akses kepada data peribadi
7. Di bawah PDPA, anda mempunyai hak untuk mengakses data peribadi anda
untuk memastikan data yang kami simpan mengenai anda adalah tepat, lengkap,
tidak menyeleweng dan terkini. Jika anda ingin menggunakan hak tersebut dan
memohon akses kepada data peribadi anda, sila hubungi kami dengan mengisi
“Borang Akses/Pembetulan Data Peribadi”.
Kindly sign and acknowledge the Notice and submit with the proposal via e-mail to
learning_programme@bnm.gov.my on 13 April 2015 at 5.00 pm that you have read
and understood the Notice and you consent to the processing of your personal data
by BNM.
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Sila tandatangan dan maklumkan kepada kami penerimaan Notis ini melalui e-mel
ke learning_programme@bnm.gov.my pada 13 April 2015, 5.00 petang bagi
menyatakan bahawa anda telah membaca dan memahami Notis ini dan anda
membenarkan pemprosesan data peribadi anda oleh pihak BNM.
To :
Bank Negara Malaysia
I hereby acknowledge that I have read and understood this Personal Data
Protection Notice and by signing this, I consent to the processing of my personal
data by BNM in accordance with the terms of this notice.
Saya dengan ini mengakui yang saya telah membaca dan memahami Notis
Perlindungan Data Peribadi ini dan dengan menandatangani dokumen ini saya
membenarkan pemprosesan data peribadi saya oleh BNM berdasarkan syaratsyarat di dalam Notis ini.
------------------------Name / Nama
:
I/C/Passport No
:
Date/ Tarikh :
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