TEORI DISONAN
KOGNITIF/
COGNITIVE DISSONANCE
THEORY
Based on the research of
Leon Festinger (1957)

Objectives:
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Menerangkan tentang konsep utama teori explain the main concepts of theory
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Mengenalpasti andaian2 teori
Identify the assumptions of theory
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Memahami proses tekanan kognitif
Understanding the process of cognitive dissonance
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Mengaplikasi teroi dalam kehidupan harian dan dalam penyelidikan apply the theory in everyday life and research

Main concepts
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Kognisi/ Cognitions:
Cara kita mengetahui, mempercayai, membuat pertimbangan, berfikir
Ways of knowing, beliefs, judgments, and thought
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Cognitive dissonance:
Feeling of discomfort resulting from inconsistent attitudes, thoughts, and behaviors
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Consonance relationship:
- Two elements in equilibrium with each other

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Dissonant relationship:
Two elements that in disequilibrium with each other
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Irrelevant relationship:
- Two elements that have no meaningful relation to each other

The process of cognitive dissonance
Inconsistent attitudes, thoughts, and behavior result in Feelings of disonance change that removes inconsistency reduced by results in
Unpleasant arousal

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The experience of dissonance—incompatible beliefs and actions or two incompatible beliefs—is unpleasant, and people are highly motivated to avoid it. In their efforts to avoid feelings of dissonance, people will ignore views that oppose their own, change their beliefs to match their actions (vice versa), and/or seek reassurances after making a difficult decision

Assumptions
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Human being desire consistency in their beliefs, attitudes, and behaviors
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Dissonance is created by psychological in consistencies
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Dissonance is an aversive state that drives people to actions with measurable effects
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Dissonance motivates efforts to achieve consonance and efforts toward dissonance reduction

Consistency in Beliefs, Attitudes, and
Behavior
Beliefs:
I have been blessed with good fortune
People who have good fortune should share with others
Attitude:
I like to volunteer my time for the good of others
Behavior:
I tutor at the Literacy Center twice a month

Concepts and Process of Cognitive
Dissonance
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Magnitude of dissonance:
Quantitative amount of discomfort felt
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Factors that influence magnitude of dissonance:
1. degree of importance – how significant the issue is
2. dissonance ratio – amount of consonant cognitions relative to dissonant ones
3. rationale – the reasoning employed to explain the inconsistency

Coping with Dissonance
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1. Adding to our consonant beliefs
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2. reducing the importance of our dissonant beliefs
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3. changing our beliefs
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4. changing our behavior

Cognitive Dissonance and Perception
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Theory predict: people will avoid information that increase dissonance
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Perceptual process:
Selective exposure  selective attention  selective interpretation  selective retention
Selective exposure:
Method for reducing dissonance by seeking information that is consonant with current beliefs and actions

Selective attention:
Method for reducing dissonance by paying attention to information that is consonant with current beliefs and actions
Selective interpretation:
Method for reducing dissonance by interpreting ambigous information so that it becomes consistent with current beliefs and actions

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Ingatan Terpilih/ Selective retention:
Kaedah mengurangkan tekanan dengan mengingat maklumat yang sesuai atau selari dengan nilai, kepercayaan, tindakan sendiri.
Method for reducing dissonance by remembering information that is consonant with current beliefs and actions

Cognitive Dissonance Theory and
Persuasion
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Buyer’s remorse:
Post decision dissonance related to a purchase
The dissonance that people often feel after deciding on large purchase.
Eg. automobile purchase (Donnelly & Ivancevich, 1970):
- located people who were waiting for delivery of cars they had signed contracts to buy. These people divided into 2 groups. I group were contacted twice to reassure them about the wisdom of their purchase. The other group was not contacted between the contract signing and the delivery of the car.

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-result: about twice as many in the group than was not contacted canceled the order
- morale: dissonance maybe activated after making a decision

Minimal Justification
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Offering the least amount of incentive necessary to obtain compliance
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Eg. From Festinger n Carlsmith (1957) experiment:
Recruite male students to a boring, repetitive tasks: sorting into lots of twelve and giving square pegs a quarter turn to the right.
After 1 hour – experimenter ask the student to do him a favor: they need another person to continue doing the task and offered to pay the participants to recruit a woman* in the waiting room by telling her how enjoyable the task was.
Some of the men were offered 1 dollar to recruit the woman and the other were offered 20 dollar for the same behavior.
* a research assistant that help researcher examine how the men tried to persuade her.

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Result: - those who received 20 dollar for recruiting the woman said that they really thought the task was boring.
- 1 dollar group stated they really believed the task was enjoyable
Doing something a person does not believe in for a minimal reward set up more dissonance than doing that same thing for a larger reward.