Cisco Unified
Communications:
Continuing to
Expand Portfolio
Presentation_ID
© 2006 Cisco Systems, Inc. All rights reserved.
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1
Agenda
 Overview
 New capabilities for small businesses
 Unified Communications applications updates
 Enhancing user (and administrator) experience
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2
Panel of Experts
 Ann Swenson, UC Solutions Marketing
 Ron Lewis, Access Technology Group
 Mike Fratesi, UC Solutions Marketing
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Cisco Unified Communications
Cisco Strategy: Create Solutions that Enable
More Effective Communications that Directly
Impact Businesses’ Top and Bottom Line
Effective
Eliminate
communications
complexity and
reach the right
resource the first
time
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Collaborative
Applications that
enable usercontrolled
productivity
anywhere, anytime
with any device
Cisco Confidential
Open
Standards-based,
Secure Systems,
built into the
Intelligent
Information Network
4
Cisco Unified Communications – October 2006
Enhanced!
Enhanced!
Enhanced!
Customer
Contact
Rich-Media
Conferencing
911
Applications
Partner Apps
Endpoints
Voicemail
and UM
Emergency
Responder
New!
Cisco IP Phone
Wireless Phones
IP Communicator
Enhanced!
Cisco
VT Advantage
Enhanced!
Call Control
Hosted Call Control
Infrastructure
Enterprise Call
Processing
Commercial &
Branch Call Processing
Intelligent Network Infrastructure:
Security, QoS, Availability, Management, Administration
Enhanced!
• Continuing to release features that extend Cisco Unified
Communications to customers of all sizes
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5
Extending the benefits of Unified
Communications
 Enhancing collaboration solutions to enable more effective
communications
Extending presence-based capabilities to small businesses and simplifying
connectivity for remote users
 Continuing to enhance user experience, for end-users and system
managers
Simplifying access to advanced rich media services
Smoothing the path to realizing the benefits of Unified Communications through
simplified, unified management and ordering
 Increasing customer flexibility and choice through third-party interworking
Extending interworking support to third-party applications and SIP-based
services
 Increasing scalability of Cisco Unified Communications applications to
reach customers of all sizes
Broadening the reach of unified communications benefits to broader user base
Presentation_ID
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6
New and Enhanced Products
 Cisco Unified Communications
Applications
New!
Cisco Unified CallConnector
New!
Cisco Unified Application Environment
Cisco Unified MeetingPlace 5.4(1)
Cisco Unified MeetingPlace Express
1.1(3) & 1.2
New!
Cisco Unified Video Conferencing
Manager
Cisco Unity Connection 1.2(1)
 IP Telephony – Call Control and
Phones
Managed IP communications services
based on Cisco Unified CallManager
Express
New!
Cisco Unified PhoneProxy
Cisco Unified CallManager 5.1
Cisco Unified IP Phone 7931G New!
Arc Express Operator Console
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 Customer Contact
Cisco Unified Customer Voice Portal
4.0
Cisco Unified Contact Center
Enterprise and Hosted 7.1.2
 Overall Unified Communications
Management
Cisco Unified Operations Manager
2.0
Cisco Unified Service Monitor 2.0
 Communications Infrastructure
SIP Trunking on IP-to-IP Gateway
Cisco Communication Media Module
(CMM-XM)
 Channel Partner Tools
Solution Expert 3.4
Quote Builder
Cisco Unified Communications
Express Quick Configuration Tool
(QCT) 3.0
7
Extending Cisco Unified
Communications
applications to reach
customers of all sizes
Focus: applications for small business
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8
Enhancements for Small Business
Productivity for Users & Tools for Resellers
User Productivity
 Cisco Unified CallConnector
with Presence and IM
 ArcExpress Operator Console
SolutionsPlus orderable
 Multi-button Cisco Unified IP Phone 7931G
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Tools for Resellers
 Quote Builder
 Quick Configuration Tool v3.0
 Introduction of new SIP
Trunking Services
9
Cisco Unified CallConnector:
Application Integration for SMB
Directory/Status of users
Quick Search to find
status/or click to dial
 Cisco Unified CallConnector
(Toolbar) for Outlook or Internet
Explorer
– Tool bar for call control (dial,
answer, transfer, park, pickup)
– Personal + Corporate dialing
directory
– Screen pop on inbound call with
CLID/Name from directory
– Click to dial from toolbar or
highlight number from any
application
 Add Cisco Unified CallConnector
Server for IP Phone Status
Inbound Screen-Pop
– Display status/Presence of users
within toolbar
– Change own status using toolbar
or SMS
Presentation_ID
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10
Unified CallConnector Personal
TAPI Based Personal Call Control
 Solution works with CME TAPI TSP, no additional
hardware or servers required
 Toolbar in Outlook or Internet Explorer
 Provides Quick Search + Quick Dial from personal &
Outlook contacts or highlight text from any application
(Word, PPT, Email, Webpage, …)
 Inbound screen pop (like Outlook email) with CLID and
name from Outlook with option to answer or reject call
 All CME Phone Features can be controlled from
Outlook or IE, including transfer, conference or end
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Unified CallConnector Server
SIP/SCCP Call Control with Presence/Status
 Requires Customer provided or MCS server
 Solution uses same Toolbar in Outlook or IE
 Easy to deploy to many as no TSP config required.
Send email with install link to all users.
 Provides same features as UCC Personal plus
Dynamic Presence showing the Availability, Location,
Phone Status (busy or idle), and optional custom
message to fellow workers
 Quick Message Instant Messaging Service included
 Operator or admin access to change users status
Presentation_ID
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12
CallConnector QuickSearch
1 Press QuickSearch
Shortcut Key
Press a few keys to find
and launch multi-modal
communication session
• No need to switch between applications; just
press the shortcut key from anywhere
2 Enter a
few letters to
find a contact
• Searches for contacts by first and last name
in Outlook and CallConnector directories
• Select the most appropriate method to
communicate or collaborate
• Take notes, setup tasks, meetings and
remainders
3
Select communication
mode and launch
the session
Call, Send Messages, Setup
Meetings, Take Notes
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Quick Search for Efficient
Communications
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QuickDial from any Contact
1 From Outlook Contacts
UCC Adds QuickDial Actions to menu
1
Display Contacts in MS Internet Explorer
Select and double click to dial work
2
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Right MouseClick to dial or
Choose other
action
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Save Time in Everyday Dialing
14
CallConnector Screen-Pop
Provides information from
your contact lists
• Looks up contact information from Outlook
and CallConnector corporate/personal
phonebooks
• Provides Name and Organization details on
the screen-pop window
• Click to answer, hold, transfer the call
• Click to take notes, setup meetings
send messages (email, text, IM)
Contact Information
Looked up from Outlook
View Enhanced Caller Info
and Click to Answer
Screen-Pop shows
Enhanced Caller Information
Presentation_ID
© 2006 Cisco Systems, Inc. All rights reserved.
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Integrates Calls with your
Outlook Contacts
15
Cisco Unified CallConnector Availability
 FCS in Q4CY06 for Personal and Server version.
 30 Day Trail Evaluation to be available for Customers and
Resellers (Internet Connection required)
 Cisco Unified CallManager Express 4.0 or higher.
CallManager support under consideration
 Designed for SMB CME Customers with Integration of
Microsoft Products Outlook and IE
 Provides more features then IP Office, BCM or Shoretel plus
gets Cisco logo on every desktop
 Single Number Reach and LCS/MOC Integration planned
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16
Cisco Unified IP Phone 7931G
 24 programmable line/feature buttons
 4-way LEDs (red/green/amber/off) for
indicating call/line state
 192 X 64-pixel resolution backlit
monochrome display
4 softkey buttons below the display
 3 labeled dedicated call feature buttons
Hold, Transfer and Redial
 Full Speaker Phone with Mute Button
 10/100 Ethernet port for Co-located PC
 802.AF PoE only, no Cisco PoE
New Multi-button
IP Phone
 Cisco Unified CallManager Express 4.0(2) in
first release. CallManager 6.0 Support
planned
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17
ARC Express Operator Console for CME
SolutionsPlus Orderable Today
Cost-effective operator console
solution with intuitive user interface
and enhanced directory search
Key features include:
 Speed search by first or last name,
department, extension, vehicle license, or
other user defined fields
 Multiple call queues to allow different call
types to be appropriately handled
 Busy Lamp Field (BLF) window shows
telephone status of personnel in directory
 Prioritization of queued calls based on
CLID or DNIS or both
 Up to 4 separate operator consoles using
common directory database

http://www.cisco.com/web/partners/pr46/solutions_plus/
arc_attendant_consoles.html
Presentation_ID
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18
Voice and Data on a SIP Trunk instead of PSTN
…. the benefits at a glance
Service
Providers
• Enables expansion
and competition
into Commercial
markets
• Lower Costs
• Enables value
added services
simplification (ie
network call
recording, presence
services)
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VARs
• Enables higher margin
for installs with reduced
configuration time
• Enables finders fees (ie
$450 for new customer
for network)
• Enables monthly
annuity fees (ie 8% of
contract on monthly
basis)
• Continue to provide
LAN based services
Cisco Confidential
Customers
• More choice from
carriers and services
• Lower telephony
costs
• DID services, even
for the small
customer
19
SIP Trunking Reference Architecture
Enterprise UCM Deployment
Collateral/Documentation/how to sell
documentation for field and resellers
coming soon
A
SBC
Branch Office /
Commercial SMB
UCME Deployment
SBC
SBC
Peer IP
Network
SP QOS Network
PSTN
Telecommuter/SOHO
Deployment
V
Residential Administrative Domain
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20
Communication Media Module (CMM-XM)
An Overview




Modular Catalyst® 6500 & Cisco 7600 Series Service Blade
Voice Gateway and Media Services, Cisco IOS based [12.4(8a) or later]
Very Flexible & Configurable (Support SUP2, SUP32, SUP720)
High port capacity in a chassis
4 slots for port-adapters (on CMM-XM)
Mix & match any/all port adapters
 High density DSP support for Conferencing and Transcoding
 MGCP & H.323 support with Cisco Unified CallManager
Centralized Configuration
T1/E1 PRI via PRI Backhaul
T1 CAS
Q.SIG (backhaul with CallManager)
Part Number
CMM-XM WS-SVC-CMM-XM
ACT
WS-SVC-CMM-ACT
 Multicast MOH
FXS
WS-SVC-CMM-24FXS
 Modem Pass-through
T1
WS-SVC-CMM-6T1
 Cisco Fax Relay & Fax pass-through
E1
WS-SVC-CMM-6E1
 Silence suppression, voice activity detection (VAD), comfort noise generation
 Echo Cancellation (G.168)
 Support SRST – 720 IP phones, 1024 Ephone DNs per module
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21
Quote Builder
Solution-based quoting designed for account managers
Overview
Partner Benefits
A Commercial solutions quoting application
that enables specialized partners to build a
system quote for Security, Wireless and
Unified Communications with:
 Time to quote – from
3 hours to 15 minutes or less
– Products, required modules and software
– Auto-derived services based on products and
install site location
– Customized leasing options from Cisco Capital,
where available
 Reduce deployment risks – validated
designs for common deployments
 Complete solution quote –
verified to be orderable

http://www.cisco.com/web/partners/quotebuilder/
– Design documentation
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22
Quick Config Tool (QCT) v. 3.0
Simplified Cisco Unified Communications Express Configuration
 QCT configures system in under 30 minutes
without using IOS CLI.
 QCT v. 3.0 new features:
New GUI Look including wizard
steps user though process
Auto detect Hardware and push
config to router or save to text file
CME 4.0 and CUE 2.3 Features
BAT file input of users & extensions
from MS Excel file
Advanced T1 / E1 configuration
parameters, fractional and COR
Full TAC Support for Tool & Configs
 Free Download from CCO Software
Center (CCO Account required)
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23
Enhanced collaboration
solutions to enable more
effective communications
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Virtual Meeting Environments
Meeting Frequency Technology Availability
Cisco Solutions Address the Full Range
of Collaboration Environments
Voice
Conferencing
Voice & Web
Conferencing
Face-toFace
Meetings
Voice, Web &
Video (Desktop
and Room)
Conferencing
TelePresence
Capabilities – Richness of User Experience
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Cisco Collaboration Solutions
Addressing Multiple Usage Scenarios
Scenario – Ad-hoc:
Frequency: Moderate
Capabilities:
Voice, video (desktop) &
Web, 1 to 1 & multiparty
Presence, telephony
integration
Scenario – Everyday
Meetings:
Scenario – “In-person”
/Face to Face Meeting
Frequency: High
Frequency: Low-Moderate
Capabilities:
Capabilities:
Feeling of in-person
High-definition video
Rich, directional audio
Simple setup and attend
Voice, Video (desktop, room)
& Web
Scheduled & reservationless
Meeting management
2005
Results
Capabilities – Richness of User Experience
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Cisco Unified MeetingPlace Express 1.1.3 & 1.2
Add conferencing to Unified Communications
for cost savings and productivity
 Integrated Voice and Web conferencing
Scheduled and Reservationless
What’s New
 Increase system capacity (Rel. 1.1.3)
120 to 200 concurrent voice users, 120 Web
 Microsoft Outlook Integration (Rel. 1.2 )
 FCS - 1.1.3 in Oct 2006 & 1.2 in Dec 2006
MCS-7825-H2/I2-RC1
MCS-7835-H1/I1-RC1
MCS-7845-H1/I1-RC1
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Cisco Unified MeetingPlace Express VT 1.2
Rich-media Conferencing for
Cisco Unified CallManager
 Ad-hoc voice, video & Web
Up to 40 concurrent V, V & W users
 Simple multiparty voice & video
conferencing
Initiate from CUPC & SCCP endpoints
 Web conferencing for Unified
Personal Communicator
 Easy to manage & affordable
Single-server, Linux-based software
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Cisco Unified MeetingPlace
Single solution and user environment for simple and
effective voice, video and Web conferencing
 Simple set up and attend
 Meeting presence and
meeting management
 Deployed on-network for cost savings,
application integration
and security
 Highly scalable, deployment options
2005 Results
As Natural and Effective as Face-to-Face
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Cisco Unified MeetingPlace 5.4
 Enhanced video setup, attendance, control
Schedule video MCUs & terminals
Terminals auto-connect to MCU
Select pre-defined video configurations
 Increased video capacity
Supports multiple, auto-cascading MCUs
 Updated Lotus Notes Integration
Unified MeetingPlace voice & SameTime Web
conferences
 Integration with Jabber Enterprise IM
Initiate, invite, attend from Jabber IM client
 FCS July 2006
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Unified MeetingPlace Voice &
IBM SameTime Web Conferencing
New in Unified
MeetingPlace 5.4
On-network conferencing using SameTime Web
and Unified MeetingPlace voice conferencing
Simple Setup and Attend
 Check boxes in Lotus Notes calendar
Reserves capacity on both systems
 Integrated attendance - Press Connect
Unified MeetingPlace dials your phone
Browser connect to Sametime Web
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Simple Setup and Attend
Jabber Messenger Integration
New in Unified
MeetingPlace 5.4
Leverage Presence and IM for fast and
easy ad hoc rich-media conferences
1. Select users
2. Initiate conference
3. Connect link appears
3. Connect - Invitee is out dialed,
and connected to web
conference
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32
Cisco Unified Videoconferencing
High Performance, Flexible Solution for Multiparty video
 Optimized user experience, regardless of endpoint
 Desktop & room, multi-protocol, multi-vendor support
 Auto-cascading – Scalable, resource efficiency
Traditional
Videoconferencing
(SD & HD)
Unified Video
infrastructure
Multi-location
for Cisco
TelePresence
(2007)
Rich-media
Conferencing
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Multiparty
Video
Telephony
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Cisco Unified Videoconferencing
Manager
 Simple Setup
Schedule future and ad hoc conferences from
the Web and Outlook interfaces
 Powerful Monitoring and Control
Invite additional attendees, mute/un-mute
participants and change video layout
Simple Setup,
Management,
Monitoring &
Control for Unified
Videoconferencing
Systems
 Comprehensive Solution Management
View of all video endpoints and network
elements (MCUs and gateways)
Real-time monitoring, control and maintenance
of each device
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34
Cisco Unity Connection v1.2
 Scalability
Increases to 3000 mailboxes, 1500 IMAP
subscribers, 48 ports
 Voice recognition features
Easy control of your messages with natural
speech commands
 Desktop access to your messages
Play voice messages with your e-mail client or
web browser
 Simple to install, configure and manage
No Exchange or AD required
 Global
Now available in English, French, German,
Japanese, Italian, Latin American Spanish,
Chinese, Dutch, Arabic and Swedish
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Voice Messaging for
Cisco’s Unified
Communications Solution
35
Continuing to enhance
user experience, for endusers and system
managers
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36
Cisco Unified CallManager 5.1
 Continuing to Enhance the
Appliance Model implementation
 Expanded Localization
Support for Arabic in addition to Chinese,
Korean and Japanese
 Increased capacity on MCS 7815
Support a maximum of 500 devices
 Enhanced ability to divert a
transferred call to voicemail
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37
Cisco Unified PhoneProxy:
Security and Mobility for Remote IP Communications
 Secure Home-office/Remote Office IP
Telephony
Eliminates the need for – and cost of –
VPN for IP phones deployed in
employee home offices or remote
offices
Extends enterprise phone features and
access to remote workers
 Protects Cisco Unified CallManager
from Security Threats
Secures Cisco IP Communicator traffic
as it moves from data VLAN into voice
VLAN
 Scalable with high-availability
Deployed in large enterprises with
demonstrated reliability and resilience
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38
Cisco Unified Application Environment
 Consists of:
Cisco Unified Application Designer
Cisco Unified Application Server
Cisco Unified Media Engine
 Application Integration Platform
Rapid application development environment
Integration w/ enterprise business applications
 Business impact
Accelerate deployments of Cisco Unified
Communications
Strategic value to customer  “stickiness”
Partner profitability through value add (ISV, SIs,
Channel)
Critical SONA Proof Point: Linking Cisco Unified Communications to
business processes, leveraging the power of the network
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Cisco Unified Application Designer
Build your
application as if
you were
designing a
business process:
Communications
Business Logic
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Managing Cisco Unified
Communications
 The broad range of Cisco
Unified Communications
products provides enormous
flexibility
 Effective unified
management a must-have
capability
Applications
CU Presence Server
CUIPCC, CUIPCCE
Rich Media Collaboration
CU MeetingPlace
CU MeetingPlace Express
Call Control and Messaging
CUCM, CUCME
CU, CUC, CUE
IP Fabric
Routers
Switches
Gateways/Gatekeepers
Trunking
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41
Cisco Unified Communications
Operations Manager 2.0
 Comprehensive support
for entire Cisco Unified
Communication System
New in version 2.0:
 Trunk group modeling: Operational status,
alerts, utilization reports
 Video endpoints: discovery, reports, alerts
 Voice Quality Solution with data input from
CCM
 Phone tests: End to End calls (remote site,
PSTN, DID), Phone registration, Off-hook,
Conference, Hold, Park, Transfer…
 Dial plan tests: Verify class of restriction and
gateway availability
 Acceptance tests, Check-out tests, site
inventory and status
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42
Cisco Unified Communications
Service Monitor 2.0
 Comprehensive support
for entire Cisco Unified Communication
System
 Cisco 1040 sensor voice quality
solution
 Voice quality information for active
calls in the network between IP Phone
and another IP Phone, Gateway or
Voicemail system
New in Service Monitor 2.0:
 Voice Quality Solution with data input
from CCM in addition to 1040 sensors
 Configurable threshold based on MoS,
Codec, Endpoints and Sensors
 Ad-hoc and Canned report voice
quality reports
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43
Cisco Unified Contact Center Enhancements
 Cisco Unified Customer Voice Portal 4.0
Improved service creation capabilities
SIP call control (B2BUA)
OAM&P enhancements
Reporting enhancements
VoiceXML 2.1, MRCPv2
VoiceXML Forum certification
 Cisco Unified Contact Center Enterprise
and Hosted
Increased scalability
Unified management portal
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Extending Cisco Unified Communications to
Customers of all Sizes
 Timeline
Announced October 10, including Press Release focused on
our Unified Communications momentum
 Tools and Resources
Datasheets
www.cisco.com/go/unified
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Questions?
CiscoCLP@cisco.com
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Systems,
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