GONE
ING
The planning, implementation
and evaluation
of the Pike Place
philosophy
at Carrie’s Place
Lower Hunter Police Statistics 2007
NSW Police = 80 Local Area Commands (LAC)
Local Area Police Command attends up to 350
domestic violence incidences per month and ranks:
No 1
No 1
No 1
No 1
No 2
No 4
in D.V. assaults
in breaches of ADVOs
in sexual assaults
in D.V. related malicious damage
in D.V. related suicide / self harm
in domestic homicide
Carrie’s Place Vision
Women and children
– violence free –
independently
To increase the number of families in the Maitland and
surrounding areas who live independently, safe and free
from abuse, addiction and reliance on government and
non-government services. This will be achieved by
developing and facilitating a holistic program which
empowers women with / without dependent children from
domestic/family violence backgrounds.
What does Carrie’s Place do?
Crisis accommodation
and support program
for women with and
without dependent
children
Child support
program
Medium term
accommodation
program for women
with and without
dependent children
Women’s
resource
centre
Community
action/
education
program
Service Delivery Model 2008
Refuge
Women’s
Centre
Organizational Chart 2008
Management Committee
Manager
Accountant
Property Manager
Outreach Centre
Coordinator
Indigenous
Outreach Worker
DVCAS
Coordinator
Court
advocacy
Worker
Admin/court
advocacy
trainee
Students
Counsellors
Comm. Dev.
worker
VET
Worker
Refuge
Team Leader
Women support
workers
Child Support
workers
Trainees
Students
Volunteers
Work Placements
Trainee
Students
Volunteers
Work Placements
Internal Factors
Stressful living / work environment
Problem focus / sense of hopelessness
Difficulties of communal living
Lack of resources / space
Worker burnout / vicarious trauma
Low wages , high OH& S risks
Complex needs clients
Internal Factors continued
Committed and dynamic team
Supportive management committee
Culture of innovation and creativity
Rationale for
Independent of external forces
Participation of internal stakeholders only
Potential for quick improvement
Purpose of
Create an environment of joy and light
heartedness for service users and staff
Create a sense of belonging for Carrie’s Place
service users and staff
Solidify positive team dynamics and staff morale
Improve the sense of wellbeing to Carrie’s Place
service users
The
Philosophy
Play
Be There
Make Their Day
Choose Your Attitude
FISH Principle 1
Play
FISH Principle 2
Be there
FISH Principle 3
Make
their
day
FISH Principle 4
Choose your
attitude
Planning to
Team FISH training workshop
Introduction
Exploration
Commitment
Fishing for ideas
Monitoring Strategies
Weekly staff meeting
FISH
facilitator roster
Fun
committee
Client
evaluation
Worker evaluation
Endorsement by management committee
FISH philosophy included in recruitment
Bright FISH posters in house and office
Clients’ induction into FISH upon arrival
Samples of how to
And more
Evaluation of
at Carrie’s
Residents reported that:
Their experience at Carrie’s Place was
different to other refuges
The workers happy / funny mood impacted
positively on their experience
The FISH activities were important to them
and broke up the monotony
They felt welcome and like they belonged
Sample Comments
Vibrant and energetic
It makes everybody feel special
Nutty
And….
Positive and
happy-go-lucky
Workers Evaluation
Overall
Clients
Team / self
Modification
Different strategies for
different places
Different activities for
different places
Be your own FISH idea
champion
Fish Fart
Continuous Improvement / Examples
Regular evaluations
Fish philosophy included in Carrie’s
Place business plan
Fish philosophy included in individual
work plans
Fish philosophy included in staff
appraisals
Standing item on Management meeting
agenda
Strength
Katrina’s Experience
Theory
Empowerment
• My perception of how FISH affects
clients
Internal
Interpersonal
Environmental
• What FISH means to my future practice
Hope
Choice
How client defines life and problems
Level of desire to deal with problems
How client wants to implement change
Energy
Strengths and FISH! philosophy
Everybody has strengths irrespective
of their situation
Workers roles are to empower
individuals
FISH! allows a broader and more creative
understanding of how strengths theory
can be applied to human services
Strengths and FISH! philosophy
FISH! works so well because it uses the strengths
people already have.
FISH! helps them to see the strengths they
didn’t know they had
Creates opportunities to learn new strengths
It reinforces the good - every day, not just once
a day, but all day long