OEM Business Intelligence
in Financial Services Application Packages
How to Differentiate and Add Value to Your Offering
Virtual User Forum for Financial Services
April 11th 2012
VUF-FS Charter
 The Virtual User Forum for Financial
Services is a resource for designers,
developers, managers and users of
Information Builders solutions, to learn
from technical experts and to network
with their peers.
 A webinar to share product information,
programming techniques, and
experiences to maximize the potential of
your Information Builders investment
within the Financial Services domain.
Agenda – Virtual User Forum for Financial Services
Topic
Facilitator
Introduction: OEM Business Intelligence in
Financial Services Application Packages
Jon
Deutsch
WebFOCUS Use at Lender Processing Services
Sandy
McClesky
Discussion, Questions
Wrap-Up
All
Wrap-Up – Virtual User Forum for Financial Services
 Was this forum helpful?
How can we improve the
forum to better serve you?
 What topics
are of interest to you?
 Do you have a topic or
case history within
Financial Services you’d like
to share with the group?
 Any interest in assembling for
a face-to-face discussion at SUMMIT?
4
ONE SOURCE. POWERFUL SOLUTIONS. : : : : : : : : : : : : : : : : : : : : : : : : : : : : : : : : : : : : : : : :
WebFOCUS Use at
Lender Processing Services
Who is Lender Processing Services?
Lender Processing Services (LPS) is the nation’s leading provider of
mortgage processing services, settlement services, mortgage
performance analytics and default solutions.
The company’s high-performance technology, data and services empower
lenders and servicers by providing them with the solutions they need to
achieve their business goals and succeed in today’s competitive
marketplace.
A majority of the 50 largest U.S. banks rely on LPS’ comprehensive
offerings and award-winning services and support to power their
businesses and sharpen their competitive edge.
www.lpsvcs.com
Role of OEM BI and Analytics
• Why do we use the OEM approach for BI?
– As a service provider our goal is to offer our clients – the end users a
solution that is a turnkey approach
– LPS handles all of the technical implementation using an Application
Service Provider (ASP) model
– LPS does all of the integration with LPS provided data stores
– LPS provides a consulting and professional services to help the client put
together a strategy for using and rolling-out BI capabilities to their end
users
LPS Business Intelligence
LPS BI
Application
Tool Set
Solving our clients
reporting needs
Servicing
Data
Warehouse
BI Library
Report
Repository
LPS
Business
Intelligence
Opportunities for BI Function and Value
• Simplicity and ease of use
– Keep it simple and intuitive otherwise it will not be used - InfoAssist is
easier to learn than other applications
• Integrated user interface (UI)
– Consistent look and feel of with flexibility allows users to customize for
themselves – personalized Dashboard, group views
• Ubiquity of deployment: online, mobile, desktop
– Same look and feel regardless of delivery channel
• Time to market
– Have to be able to turn it around in minimum iterations
Sample of LPS BI View
Implementation Objectives
• Meta Data
– Provides a solution that has all of the intellectual knowledge about the use and behavior of
the data built in
• Not understanding the data and its behavior is one of the leading causes of failure in a
BI project
• Security
– Separate Oracle instances for each client – use “appath” approach for segregating access to
data stores
• Multi-domain Deployment
– Each client is a separate Domain – helps separate access to almost all of the WebFOCUS
components
• Performance and Scalability
– Multiple reporting and reportcaster servers shared across all clients – configured for load
balancing and high availability – automated failover
•
What Does WebFOCUS 8 do for
LPS?
WF 8 is critical
– Allowing a client end user to have different
capabilities with different content – User can be
designated as a ‘power user’ for some content and
only as a ‘run-only user’ for other content without
having to have separate IDs or log-on multiple times
– Full audit trail capture of all actions to configure or
manage user rights
– Client administrators can access and manage user
content and schedules without having to me a MR
level administrator
Lessons Learned / Success Stories
• For most clients it is a major paradigm shift – they need to move
from a extract context to a report context
– Move users from a just give the data approach to what is the business question
you are trying to answer approach – a move consultative approach to planning
the implementation addresses this
• The Aha moments
– A moment of clarity, the aha moment is a defining moment where you gain real
wisdom
• Client said “they need to change their processes” based on what they saw in
the reports – BI created insight that lead to action
• There will always be resistance to change
– Need to seek and understand the challenges that the naysayers share and show
how your BI solution helps solve them.
Questions?
Thank you for your time
today to hear about
LPS Business Intelligence !