Transportation & Logistics Service Provider Solutions
Adhere to Compliance and Security Requirements
Presenter’s Name
Presenter’s Title
Safe Harbor Statement
The following is intended to outline our general
product direction. It is intended for information
purposes only, and may not be incorporated into
any contract. It is not a commitment to deliver any
material, code, or functionality, and should not be
relied upon in making purchasing decision. The
development, release, and timing of any features
or functionality described for Oracle’s products
remains at the sole discretion of Oracle.
2
Agenda
• Leadership in the Transportation & Logistics Service Provider
Industry
• Adhere to Compliance and Security Requirements
• Results Achieved by Oracle Customers
3
Oracle in Transportation
& LSP Industry
Did You Know?
Over 450 transportation & logistics companies across
the globe run Oracle Applications
5 of the top 10 global logistics companies run
Oracle Applications
4 of the top 10 global trucking companies run Oracle
Applications
8 of the top 10 global logistics companies run Oracle
Technology
7 of the top 10 global trucking companies run
Oracle Technology
4
The Challenges We’re Hearing
Increase & Retain
Profitable Clients
“How can I drive effective lead generation, sales campaigns,
and contract renewal programs to increase customer
acquisition and renewal success rates for profitable
business?”
“Research consistently shows it is about five to seven percent more expensive to find a new customer than it is to retain an
existing one; correspondingly, losing 5% fewer customers can increase profits by as much as 75%.”
AT Kearney
Introduce New
Services to Market
Quickly
“How can I quickly introduce new and innovative supply
chain and logistics services to meet increasingly complex
integrated and global customer requirements?”
“LSP’s must adopt a more holistic and integrated view of their IT requirements and strategy in order to streamline
operations, achieve financial objectives and meet customer demands for expanded service offerings.”
ARC Advisory
5
The Challenges We’re Hearing
Improve Operational
Efficiencies
“How can I become more competitive by streamlining
processes and automate the flow of information across
the organization and extended trading community?”
“Today more and more customers are price sensitive, but are also demanding a high quality. To be successful in the 3PL
Logistics market you definitely can not focus on one or the other, you have to have both and above all create real value for
the customer.”
Third Party Logistics 2006 11th Annual Study
Adhere to
Compliance & Security
Requirements
“How can I satisfy continually changing corporate
governance, regulatory compliance, and security
requirements while meeting cost and customer service
commitments?”
“LSP Challenges – Comply with a wide array of regulations from Sarbanes Oxley to RoHS, WEEE, and other
environmental laws to over 600 laws and 500 trade agreements related to global trade management.”
Adrian Gonzales, Logistics Service Provider Industry Overview, Aug 2006
6
Challenges of Compliance & Regulations
Adhere to
Compliance & Security
Requirements
“How can I satisfy continually changing corporate
governance, regulatory compliance, and security
requirements?”
“LSP Challenges – Comply with a wide array of regulations from Sarbanes Oxley to RoHS, WEEE, and other
environmental laws to over 600 laws and 500 trade agreements related to global trade management.”
Adrian Gonzales, Logistics Service Provider Industry Overview, Aug 2006
Share-price performance of companies
complying with SOX rules
Price of control deficiency for
$1 billion company
28%
26%
$10 million in
higher cost of
equity capital
Opportunity cost of siloed GRC
Reported control
weakness 2004-05
No control
weaknesses
in 2004 -05
Control weakness
in 2004, but none
in 2005
6%
Cost of
GRCM
Source: Lord
& Benoit, 2006
Resources for
innovation
Ad hoc
Approach
Source: University of Wisconsin, 2006
Platform
Approach
# of GRCM projects
7
Agenda
• Leadership in the Transportation & Logistics Service Provider
Industry
• Adhere to Compliance and Security Requirements
• Results Achieved by Oracle Customers
8
Adherence to Compliance & Security
Regulations Globally
9
Requirement
Oracle Capability
Comply with all financial,
regulatory, customer and
partner audits
Central Unified
Data Model,
Automated Business
Flows, Internal
Controls, and Insight
The Oracle Difference
Oracle delivers leading
capabilities for sustainable
compliance with embedded
business rules and
exception based controls
Global operations
governance
Financial and Human
Resource Management
Oracle delivers leading
capabilities to support
global Financial and HR
Governance
Manage and control
customer and
regulatory documents
in a secure environment
Manage and control
access to structured
and unstructured
data through Content
and Identity Mgmt.
Oracle delivers leading
collaboration and
content management
capabilities to facilitate
full lifecycle compliance
Manage global trade
compliance
Forward & Brokerage
Operations and Event
Management within
Oracle Transportation
Management
Oracle provides process
controls for global trade
management
Adherence to Compliance & Security
Regulations Globally
10
Requirement
Oracle Capability
Comply with all financial,
regulatory, customer and
partner audits
Central Unified
Data Model,
Automated Business
Flows, Internal
Controls, and Insight
The Oracle Difference
Oracle delivers leading
capabilities for sustainable
compliance with embedded
business rules and
exception based controls
Global operations
governance
Financial and Human
Resource Management
Oracle delivers leading
capabilities to support
global Financial and HR
Governance
Manage and control
customer and
regulatory documents
in a secure environment
Manage and control
access to structured
and unstructured
data through Content
and Identity Mgmt.
Oracle delivers leading
collaboration and
content management
capabilities to facilitate
full lifecycle compliance
Manage global trade
compliance
Forward & Brokerage
Operations and Event
Management within
Oracle Transportation
Management
Oracle provides process
controls for global trade
management
GRC is the “New Normal”
Requirements Increase in Number and Complexity
Service Level
Compliance
Compliance &
Ethics Programs
Financial
Reporting
Compliance
IT
Governance
Supply Chain
Traceability
Audit
Management
Records
Retention
Anti-Money
Laundering
Legal
Discovery
Data Privacy
People
Finance
Suppliers
R&D
Mfg
Sales
HR
Legal
Customers
Technology
Enterprise
Data
Applications Warehouse
Database
Mainframes
Mobile Devices
Apps
Server
Regions
Mandates
11
SOX
JSOX
EU
Directives
FDA
WEEE
C-TPAT
SB1386
…
Numerous Technologies…
• ERP compliance modules
• Password Management
• Content monitoring and
• E-Learning
filtering
• Business Activity Monitoring
• Forensic Tools
• Vulnerability Management
• Records Management
• User Provisioning
• Business Process
Management
• Corporate Performance
Management
• Identity Management
Compliance Reporting
• Role Management for
Enterprise
• Case Management
• Anti-Money Laundering
• E-mail Archiving
• Loss Events Capture
• E-Discovery Software
• Database Encryption
• Controls Automation
• Stronger Authentication
• IT Change Management
• IT Security Policy
Tools
• Digital Signature
• Enterprise Risk Management
• Configuration Reporting and
Remediation
• SIEM (Information
Management)
• Compliance Process
Management
Management
• Spreadsheet Controls
• Segregation of Duties
• …
…Only Partially Meet GRC Needs
12
Oracle Governance Risk and Compliance
Oracle Delivers an Enterprise-wide Comprehensive Platform
Insight
Processes
Risk & Compliance Mgmt
Policy Mgmt
Controls Management
Industry Specific
Risk & Control
Intelligence
Applications
Oracle
SAP
Custom
Legacy
Other
Infrastructure Services
Operational
Intelligence
Content Mgmt
Identity Mgmt
Change Mgmt
Data Security
Data Audit
Repository
•
•
•
13
Performance
Management
Provides end to end support for GRC processes
Secures critical information assets at all levels
Delivers GRC Insight for better business performance
Oracle Governance, Risk, & Compliance
Comprehensive Applications Control Costs and Risks
Insight
Processes
Risk & Compliance Mgmt
Policy Mgmt
Controls Management
Industry Specific
Risk & Control
Intelligence
Applications
Oracle
WMS
Custom
Legacy
TMS
Infrastructure Services
Operational
Intelligence
Content Mgmt
Identity Mgmt
Change Mgmt
Data Security
Data Audit
Repository
14
Performance
Management
• Standardize on
best-practice
frameworks to meet
evolving GRC demands
• Automate key GRC
processes for risk
assessment, control
design, policy creation,
hotline intake, control
monitoring and case
management
• Manage controls for
inventory management
and transfer of goods
between trading
partners (SAS 70)
Oracle Governance, Risk, & Compliance
Integrated Business Insight Ensures Accountability
Insight
Processes
Risk & Compliance Mgmt
Policy Mgmt
Controls Management
Industry Specific
Risk & Control
Intelligence
Applications
Oracle
SAP
Custom
Legacy
Operational
Intelligence
Content Mgmt
Identity Mgmt
Data Audit
Repository
15
and business process
control with
auditor-ready reporting
• Optimize business
Change Mgmt
Data Security
with timely
compliance, risk, and
performance
management info
• Provide evidence of IT
Other
Infrastructure Services
• Improve governance
Performance
Management
performance through
risk-aware strategic
planning
Anticipate Auditor Requirements with
Evidence of Enforcement
IT Audit
• Prevent unauthorized
system configuration
changes with
diagnostics
16
Financial Audit
• Deliver auditor-ready
reports for process
certification and
remediation analysis
• Identify top audit alerts by
• Identify trends in control performance
application, system, and audit event
• Provide evidence of best-practice
periodic attestation
with snapshot comparisons
• Review complete audit trail for any
changes to control elements
Adherence to Compliance & Security
Regulations Globally
17
Requirement
Oracle Capability
Comply with all financial,
regulatory, customer and
partner audits
Central Unified
Data Model,
Automated Business
Flows, Internal
Controls, and Insight
The Oracle Difference
Oracle delivers leading
capabilities for sustainable
compliance with embedded
business rules and
exception based controls
Global operations
governance
Financial and Human
Resource Management
Oracle delivers leading
capabilities to support
global Financial and HR
Governance
Manage and control
customer and
regulatory documents
in a secure environment
Manage and control
access to structured
and unstructured
data through Content
and Identity Mgmt.
Oracle delivers leading
collaboration and
content management
capabilities to facilitate
full lifecycle compliance
Manage global trade
compliance
Forward & Brokerage
Operations and Event
Management within
Oracle Transportation
Management
Oracle provides process
controls for global trade
management
Oracle Financials Solution for
Conformance
Compete Globally with Integrated Applications Across the Enterprise
Performance Management
•
•
•
•
Procure-toPay
Credit Mgmt
Invoice/Billing
Revenue
Receivables
Financial
Control &
Reporting
Asset Lifecycle
Mgmt
•
•
•
•
•
Planning
Acquiring/Building
Commissioning
Operations/Maintenance
Retirement/Disposition
•
•
•
•
•
•
•
•
•
Planning/Budgeting
Accounting
Allocations
Consolidations
Reporting
Sourcing
Contracts
Purchasing
Settlements
•
•
•
•
T&E
Expenses
Approval
Audit
Payments
Cash & Treasury
Mgmt
•
•
•
•
Positions Review
Analysis
Deal Mgmt
Reporting
•
Best Practices
Self-Service
Credit-to-Cash
•
•
•
Governance, Risk & Compliance
•
Single Global Model
Single Integrated
Global Financials
Solution
Consistent Financial &
Operational Processes
to drive improved
performance and
easier compliance
Single source of the
truth across lines of
business
Flexible Ledger
Architecture to meet
local standards
Best Practice ERP and
Industry Solutions
Meets global financial reporting and tax requirements with one accounting, tax,
banking and payments model
18
Oracle Human Capital Management
Improve Employee Qualification & Certification Compliance
Administer
Plan,
Recruit
& Hire
• Plan, budget and
forecast headcount
• Manage lengthy
recruiting process
with large volumes
of applicants
• Track applicants
from recruit to hire
and share info
across enterprise
19
• Automate fast, accurate delivery of compensation
• Maintain cycle of workforce improvement
Develop
& Retain
Review
& Reward
Exit /
Retire
• Track employee
• Automate review
• Provide access to
competencies and
certifications
• Deliver access to
blended learning
content and
community
• Manage career
development
processes
• Communicate
performance
metrics real-time
• Manage complex
compensation
packages
retirement benefits
• Maintain exemployee data for
archive / compliance
Link Learning to Processes
Improve Employee Qualification & Certification Compliance
• Trigger learning based on Events/Rules/Metrics/Objectives
• Systems determine when learning is required
• Closes the loop on compliance
Employee Changes
Jobs
SOX Business Process
Ownership Assigned
Segregation of Duties
Violated
Learning
Management
Vendor Paid
Improperly
Employee is
Hired
Revenue Recognition
Rule Broken
20
New
procedure
Rolled Out
Integrated Financials Improve
Accounting Accuracy
COMPANY OVERVIEW
 Incorporated in 2002, Beijing-based Sinotrans Limited provides
a comprehensive range of shipping and logistics services,
including freight forwarding, express cargo transport, shipping
agency resources, warehousing, terminal management,
trucking, and marine transportation. Its operations cover China's
thriving coastal regions, including Fujian, Guangdong, Hubei,
Jiangsu, Shandong, Shanghai, Tianjin, and Zhejiang. An
extensive domestic service network and partnerships with
international logistics agencies such as DHL and UPS helped
Sinotrans grow its business by 25% in 2003.
CHALLENGES/OPPORTUNITIES
 Sinotrans used a number of specialist information management
systems developed for the shipping industry.
 These disparate systems made it extremely time-consuming for
Sinotrans to track customer orders and reconcile financial and
operational information.
 Minimize technology maintenance costs
SOLUTIONS







21
Oracle EBS
Financials
Cash Management
Financial and Sales Analyzer
Treasury
HR
iLearning
CUSTOMER PERSPECTIVE
"Adopting and implementing Oracle
financial system, which centralized and
integrated financial management, also
standardized our financial processes,
providing strong support for decision
making and improving management of
the company."
Liu Honglin, CFO, Sinotrans Shipping
Co., Ltd.
RESULTS
• Reduced operational costs, tighter control,
and better customer service
• For the first time in the company’s history,
1,200 users in 271 branch offices across
more than 10 provinces have access to the
same data
• Sinotrans was able to standardize data
collection methods and build an automated
order processing and payments system
Adherence to Compliance & Security
Regulations Globally
22
Requirement
Oracle Capability
Comply with all financial,
regulatory, customer and
partner audits
Central Unified
Data Model,
Automated Business
Flows, Internal
Controls, and Insight
The Oracle Difference
Oracle delivers leading
capabilities for sustainable
compliance with embedded
business rules and
exception based controls
Global operations
governance
Financial and Human
Resource Management
Oracle delivers leading
capabilities to support
global Financial and HR
Governance
Manage and control
customer and
regulatory documents
in a secure environment
Manage and control
access to structured
and unstructured
data through Content
and Identity Mgmt.
Oracle delivers leading
collaboration and
content management
capabilities to facilitate
full lifecycle compliance
Manage global trade
compliance
Forward & Brokerage
Operations and Event
Management within
Oracle Transportation
Management
Oracle provides process
controls for global trade
management
Oracle Governance, Risk, & Compliance
Automates Enforcement of Company, Customer, and Regulatory
Documents and Information
Insight
Processes
Risk & Compliance Mgmt
Policy Mgmt
Controls Management
Industry Specific
Risk & Control
Intelligence
Applications
Oracle
SAP
Custom
Legacy
Operational
Intelligence
Change Mgmt
Data Security
Data Audit
Repository
23
assets across the
entire technology stack
• Enforce best-practice
Content Mgmt
Identity Mgmt
reliability with content
security, records
retention, and identity
management
• Protect information
Other
Infrastructure Services
• Ensure information
Performance
Management
segregation of duties,
configuration and
change management
procedures
Comply with Records Retention and
Legal Discovery Requirements
• Manage complete content
and record lifecycles across
applications, business
processes, and organizations
• Cost-effectively comply with
records retention and legal
discovery requirements
• Reduce risk from
uncontrolled proliferation
of unstructured content
24
Collaboration of Secure Content
Collaboration Suite Provides internal and external document sharing
Advanced Collaboration Services
Web-Based
Access
Internal
Sales
Operations All Other
Depts
Document
Vault
External
Suppliers Customers Partners
•
•
•
•
•
Import Docs
Export Docs
Contracts
Bill of Lading
E-Mails, Voice,
MSG
Web-Based
Access
Partner
Review
Integrated EMail, Fax, Voice
Mail
Document
Mgmt
Scheduling,
Web
Conferencing
Role-Based Security
 Store electronic files, email, voice mail, calendar, and instant messages in a single, auditable repository
 Automate record retention and disposition policies
 Quickly search and retrieve documents for electronic discovery
25
Fiorde Securely Manages
Regulatory Documents
COMPANY OVERVIEW
 Fiorde International Logistics is a full service transportation
logistics and cargo custom-clearance service organization. It
offers cargo consolidation services to its clients – anywhere on
the planet. By means of its international partnerships, it has
access to warehouses and fleets on five continents, offering its
clients the widest and most complete logistics operations in the
world.
CHALLENGES/OPPORTUNITIES
 Integrate disparate systems to improve business processes and
operational efficiency
 Improve productivity with enterprise-wide content management
system
 Minimize technology maintenance costs
SOLUTIONS
 Implemented Oracle Content Database to create a cost
effective, scalable, and secure enterprise wide content
management solution for 500 users
 Use Oracle Content DB Web Services to integrate legacy
applications and business processes
26
CUSTOMER PERSPECTIVE
“With Oracle Content DB, we were able to
extend the value of our Oracle Database to
cost effectively manage both our
unstructured and structured content on the
same platform. We were also able to
improve our processes by integrating them
with Oracle Content DB to provide secure,
efficient content management within the
context of how our people work.”
Sergio Augusto Peralta, IT Manager
RESULTS
• Gained the ability to securely manage
regulatory documents for import and
export processes
• Increased operational efficiency and
employee productivity
• Simplified IT administration and reduced
the cost of storing unstructured and
structured content
Adherence to Compliance & Security
Regulations Globally
27
Requirement
Oracle Capability
Comply with all financial,
regulatory, customer and
partner audits
Central Unified
Data Model,
Automated Business
Flows, Internal
Controls, and Insight
The Oracle Difference
Oracle delivers leading
capabilities for sustainable
compliance with embedded
business rules and
exception based controls
Global operations
governance
Financial and Human
Resource Management
Oracle delivers leading
capabilities to support
global Financial and HR
Governance
Manage and control
customer and
regulatory documents
in a secure environment
Manage and control
access to structured
and unstructured
data through Content
and Identity Mgmt.
Oracle delivers leading
collaboration and
content management
capabilities to facilitate
full lifecycle compliance
Manage global trade
compliance
Forward & Brokerage
Operations and Event
Management within
Oracle Transportation
Management
Oracle provides process
controls for global trade
management
Global Trade Management
Complex and Continuously Changing Regulations
Regulatory Changes during One Week
• 14 countries updated their duty and/or tax tariffs with revised rates
• 4 countries changed their import or export regulations
• The US and EU issued quota updates on 12 classes of commodities
• 52 parties were added, 8 were modified and 21 were removed form
the US Denied Parties list
• Regulations change daily
• Decentralized sources of information
• Importers and Exporters must adhere to the regulations or face
penalties, shipment delays, and denied border entry resulting in
non-conformance to service commitments
28
Oracle Transportation Management
Solution
Carrier & Asset Management
Transportation Sourcing
Cooperative Route Planning
Single System to Manage Global Trade Compliance
Transportation
Order Capture
Transportation
Planning
Transportation
Execution
Freight
Payment,
Billing and
Claims
Global Visibility
Supply Chain Event Management
Business Intelligence (Analytics & Reporting)
Freight Forwarding and Brokerage
Denied Party Screening
•
Managed inside of OTM or externally via a OTM service calling out to an external solution
Global Classification - Harmonized Tariff System (HTS) and Schedule B validations
•
Managed by OTM calling out to an external solution
Embargoed Country Screening
•
Managed inside of OTM by maintaining updated country information.
Export License Determination
•
Managed by OTM calling out to an external solution.
Export/Import Ban Determination
•
Managed inside of OTM by maintaining updated country information.
•
Managed by calling out to an external solution receiving back status updates and XTN number.
AES
29
Visibility Example @ Execution Level
Capture and View Actual Performance Information
Traffic Light
Indicators
Milestone
Tracking
30
Increase Profitable Customers Summary
31
Comply With All
Regulations and
Audits
• Deliver leading capabilities for sustainable
compliance through embedded business
rules and exception based controls
Global Operations
Governance
• Deliver leading capabilities to support
global financial and HR governance
Securely Manage
Critical Documents
• Deliver leading collaboration and content
management capabilities to facilitate full
lifecycle compliance
Manage Global Trace
Compliance
• Provide process controls for global trade
management
The Only Complete Transporation & LSP
Solution
Platform
Processes
Customer
Results
Partners
32
People
Oracle Compliance and Security
Solution Footprint
Analytics
SCM
CRM
Customer Channels
Customer Service
Financials
Business Operations
HRMS
Manage Logistics
B2B
Collaboration
Product
Collaboration
Collaborative
Planning
Logistics
Visibility
iSupplier
Portal
Call Center
Transportation
Management
Contract Management
Carrier & Asset
Management
Marketing
Supply Chain
Event Management
Freight Forwarding
Sales
Bid & Proposal Management
Self Service
Procure Materials
and Services
Plan and Manage Demand
Supplier Portal
Demand Management
Inventory
Strategic Procurement
Forecasting
Advanced Pricing
Supplier Intelligence
Order Management
Distribution Mgmt.
Maintenance Mgmt.
SC Network Opt
Warehouse Mgmt.
Brokerage
Freight Payment
Documents
Corporate Administration
CPM
Indirect Procurement
Financials
GRC
Human Resources
Projects
Compensation
Infrastructure
Hubs (Product Hub, Customer Hub)
Integration Framework (e.g. BPEL)
Technology (e.g. Database, Application Server, RAC, Oblix, Data Mining, OLAP)
33
Helpdesk
Facilities Management
Market-Leading Middleware Platform
Best-Selling
•32,000+ Customers Deployed
•70% of World’s 50 Largest Firms
•$1B+ Business
Highest Rated
Only vendor in Gartner and Forrester
leader quadrants for all Middleware
components.
Source: Forrester Research ranking of Application Platform Servers, April 2005
SOA Vendor of Choice
34
Most Comprehensive
Oracle’s People Advantage
30,000 applications
customers
220,000 database
customers
30,000 middleware
customers
29,000 developers, support
engineers and consultants
275,000
customers
benefiting from
shared innovation
1700 application
ISVs
950 customers
participating in Customer
Advisory Boards
5000 middleware
ISVs
500 Industry & Product
strategy council members
9000 database
ISVs
35 Fusion strategy
council members
35
1300 participants in
early customer
adoption programs
425 user groups
Transporation & LSP Industry Partners
GLOBAL SYSTEM INTEGRATORS
INDEPENDENT SOFTWARE VENDORS
Symbol Technologies
Axway (Cyclone
Commerce)
Inovis (EDI)
Dun & Bradstreet
Adobe Systems
ADP Taxware
Alien Technology Corp.
Symbol
Technologies
NiceLabel
LXE Inc (RF Devices)
Loftware (Label
Printing)
Optio Software
Precision Software
Kewill
Management
Dynamics
Intermec
Zebra Technologies
Cognitive Solutions
Loftware
Niceware
Unibar
Psion Teklogix
JP Morgan Chase
Vastera
Manahttan
(Cornerstone)
VFA
Blue Dot SOlutions
Symantec
ESRI
Fulcrum
Technologies
IVARA
OSIsoft
Constraint
Technologies
IPACS
36
Agenda
• Leadership in the Transportation & Logistics Service Provider
Industry
• Adhere to Compliance and Security Requirements
• Results Achieved by Oracle Customers
37
What Customers are Achieving…
For the first time in the company’s history, 1,200 users in
271 branch offices across more than 10 provinces have
access to the same data and have standardized process
resulting in reduced operational costs, tighter controls, and
better customer service
improved processes by integrating them with Oracle
Content DB to provide secure, efficient content
management within the context of how our people work
38
The Oracle Difference
Only Oracle…
• Delivers leading capabilities for sustainable compliance
through embedded business rules and exception based
controls
• Delivers leading capabilities to support global finance and
HR governance
• Delivers a robust set of leading collaboration and content
management capabilities to facilitate full lifecycle compliance
• Provides process controls for global trade management
39