Schedule Oriented Project Planning © 2009 Project Management Experts, LLC 1 Reference Material The Project Management Institute’s (PMI’s) A Guide to the Project Management Body of Knowledge (PMBOK) Version 4 was used as the primary reference for the material in this course. © 2009 Project Management Experts, LLC 2 INTRODUCTION © 2009 Project Management Experts, LLC 3 Joseph D. Launi, PMP • 25+ years in project management • 10 years in project management consulting • PMP Certified • Specializing in project management office (PMO) development • Specializing in project management training © 2009 Project Management Experts, LLC 4 Agenda Introduction Project/Product Analysis Develop Project Management Plan: 1. Project Scope Management/Scope Baseline 2. Project Schedule Management/Schedule Baseline 3. Project Human Resource Plan 4. Cost Management Plan/Cost Baseline 5. Quality Management Plan 6. Procurement Management Plan 7. Communications Management Plan 8. Risk Management Plan © 2009 Project Management Experts, LLC 5 Agenda con’t. 9. Perform Project Integration and Finalize Project Management Plan 10. Closing and Evaluations 6 Tell Us About Yourself • Name • Company/Organization and Role • Expectations © 2009 Project Management Experts, LLC 7 Class Guidelines and Logistics • Guidelines: Participate and share your ideas and experience Keep an open mind Respect your teammates and classmates Return from breaks on time • Logistics: Class time is 8:00 – 6:00 with 1 hour working lunch Lunch and rest room locations © 2009 Project Management Experts, LLC 8 Cost of Rework Task 1 Task 2 Task 3 What is the cost of rework and how does it effect planning? © 2009 Project Management Experts, LLC 9 Triple Constraints Quality Cost © 2009 Project Management Experts, LLC 10 Managing Expectations • Understanding the scope of work ….. • Understanding the cultural and social environment…. • Understanding the international and political environment….. • Understanding the physical environment….. …..and communicating appropriately to all stakeholders. © 2009 Project Management Experts, LLC 11 Stakeholder’s Influence Over Time Influence of stakeholders High Cost of Changes Low Project Time © 2009 Project Management Experts, LLC 12 Project Management Process Groups – (Definitions from the PMBOK) • Initiating Process Group: processes performed to define a new project or a new phase of an existing project by obtaining authorization to start the project or phase. • Planning Process Group: establishes the scope of the project, refines project objectives and defines the course of action required to attain the objectives that the project was undertaken to achieve. • Executing Process Group: processes performed to complete the work defined in the project management plan to satisfy the project specifications. • Monitoring and Controlling Process Group: processes required to track, review, and regulate the progress and performance of the project; identify any areas in which changes to the plan are required; and initiate the corresponding changes. • Closing Process Group: processes performed to finalize all activities across all Process Group to formally close the project or phase. © 2009 Project Management Experts, LLC 13 Project Management Process Groups Monitoring & Controlling Process Planning Processes Closing Processes Initiating Processes Executing Processes © 2009 Project Management Experts, LLC 14 Mapping the Process Areas and the Knowledge Groups Project Management Process Groups Knowledge Areas 4. Project Integration Mgt. Initiating 4.1 Develop Project Charter Planning Executing 4.2 Develop Project Management Plan 4.3 Direct & Manage Project Execution Monitoring & Controlling 4.4 Monitor & Control Project Work 4.5 Perform Integrated Change Control 5. Project Scope Mgt. 5.1 Collect Req. 5.2 Define Scope 5.3 Create WBS 5.4 Verify Scope 5.5 Control Scope 6. Project Time Mgt. 6.1 Define Activities 6.2 Sequence Act. 6.3 Est. Activ. Res. 6.4 Est. Activ. Dur. 6.5 Develop Sched 6.6 Control Schedule 7. Project Cost Mgt. 7.1 Estimate Costs 7.2 Determine Budget 7.3 Control Costs 8. Project Quality Mgt. 8.1 Plan Quality 8.2 Perform Quality Assurance Closing 4.6 Cost Project or Phase 8.3 Perform Quality Control Guide to the Project Management Body of Knowledge Fourth Edition © 2009 Project Management Experts, LLC 15 Mapping the Process Areas and the Knowledge Groups (cont.) Knowledge Areas Project Management Process Groups Initiating 9. Project HR Mgt. 10. Project Comm.. Mgt. 10.1 Identify Stakeholders Planning Executing 9.1 Develop HR Plan 9.2 Acquire Project Team 9.3 Develop Project Team 9.4 Manage Project Team 10.2 Plan Communications 10.3 Distribute Information 10.4 Manage Stakeholder Expectations 11. Project Risk Mgt. 11.1 Plan Risk Mgt. 11.2 Identify Risks 11.3 Perform Qualitative Risk Anal. 11.4 Perform Quantitative Risk Anal. 11.5 Plan Risk Resp. 12. Project Procurement Mgt. 12.1 Plan Procurements Monitoring & Controlling Closing 10.5 Report Performance 11.6 Monitor and Control Risks 12.2 Conduct Procurements 12.3 Administer Procurements Guide to the Project Management Body of Knowledge Fourth Edition © 2009 Project Management Experts, LLC 12.4 Close Procurements 16 Process Groups Interacting on a Project Where would you draw planning? Level of Process Interaction Monitoring & Controlling Time © 2009 Project Management Experts, LLC 17 Process Groups Interacting on a Project Level of Process Interaction Monitoring & Controlling Time © 2009 Project Management Experts, LLC 18 Develop Project Management Plan via PMBOK 5.1 Collect Requirements 5.2 Define Scope 5.3 Create WBS 6.1 Define Activities 6.2 Sequence Activities 6.3 Estimate Activity Resources 4.2 Develop PM Plan 12.1 Plan Procurements 6.4 Estimate Activity Durations 6.5 Develop Schedule 11.1 Plan Risk Management 7.1 Estimate Costs 10.2 Plan Communications 9.1 Develop HR Plan 8.1 Plan Quality © 2009 Project Management Experts, LLC 7.2 Determine Budget 19 Develop Project Schedule and WBS via PMBOK 5.1 Collect Requirements 5.2 Define Scope 6.1 Define Activities 6.3 Estimate Activity Resources 6.2 Sequence Activities 4.2 Develop PM Plan 6.5 Develop Schedule 5.3 Create WBS 6.4 Estimate Activity Durations 12.2 Conduct Procurements 12.1 Plan Procurements 11.2 Identify Risks 9.2 Acquire Project Team 8.1 Plan Quality © 2009 Project Management Experts, LLC 7.2 Determine Budget 7.1 Estimate Costs 20 Develop Project Schedule and WBS via Schedule Oriented Project Planning (SOPP) 2.2 Sequence Activities 2.1 Define Activities 1.2 Define Scope 1.1 Collect Requirements Start 1.3 Create WBS WBS Complete 2.3 Estimate Activity Res. 3.1 Develop HR Plan 2.5 Develop Schedule 2.4 Estimate Activity Durations Draft/ Final Schedule Schedule Oriented Project Planning (SOPP) 2.2 Sequence Activities 2.1 Define Activities 2.3 Estimate Activity Res. 1.2 Define Scope 1.1 Collect Requirements Start 1.3 Create WBS WBS Complete 2.4 Estimate Activity Durations 3.1 Develop HR Plan 4.1 Estimate Costs 2.5 Develop Schedule Draft/ Final Schedule 8.1 Plan Risk Management 8.2 Identify Risks 8.3 Perform Qualitative Risk Analysis 8.4 Perform Quantitative Risk Analysis 4.2 Determine Budget 5.1 Plan Quality 6.1 Plan Procurements 7.1 Plan Communications 8.5 Plan Risk Responses Develop PM Plan Project Analysis Checklist and Survey (PACS) Documenting what you know and don’t know about the project and/or product. (See Handout) © 2009 Project Management Experts, LLC 23 1. Project Scope Management 1.2 Define Scope 1.3 Create WBS WBS Complete 1.1 Collect Requirements Start © 2009 Project Management Experts, LLC 24 Planning 1. Project Scope Management and its Components 1.1 Collect Requirements – process of defining and documenting stakeholder needs to meet the project objectives. 1.2 Define Scope – documents a detailed description of the project and product. Monitoring & Controlling 1.3 Create Work Breakdown Structure (WBS) – subdividing project deliverables and project work into smaller, more manageable components. 1.4 Verify Scope – formalizing acceptance of the completed project deliverables. 1.5 Control Scope – monitoring the status of the project and product scope and managing changes to the scope baseline. © 2009 Project Management Experts, LLC 25 1. Project Scope Management 1.1 Collect Requirements • Requirements Documentation • Requirements Management Plan • Requirements Traceability Matrix © 2009 Project Management Experts, LLC 26 1. Project Scope Management 1.2 Define Scope • Develop Project Scope Statement • Develop project document updates • Develop a list of features/items that are OUT of scope should be prepared. • Develop scope management approach © 2009 Project Management Experts, LLC 27 1. Project Scope Management 1.3 Create Work Breakdown Structure Basement Project 1.0 Planning 1.1 Scope 1.1.1 Schedule 1.1.2 Design 1.2 Construction 1.3 • • • • Furnishing 1.4 Closure 1.5 WBS WBS Dictionary Scope Baseline Project Document Updates Cost 1.1.3 © 2009 Project Management Experts, LLC 28 2. Project Time Management 2.5 Develop Schedule 2.2 Sequence Activities 2.1 Define Activities 2.3 Estimate Activity Res. 2.4 Estimate Activity Durations WBS Complete Draft/ Final Schedule 3.1 Develop HR Plan © 2009 Project Management Experts, LLC 29 2. Project Time Management & Its Components 2.3 Estimate Activity Resources – identifying the type and quantities of materials, people, equipment or supplies required to perform each activity. 2.4 Estimate Activity Durations – approximating the number of work periods needed to complete individual activities with estimated reources. 2.5 Develop Schedule – analyzing activity sequences, durations, resource requirements, and schedule constraints to create the project schedule. M&C Planning 2.1 Define Activities – identifying the specific actions to be performed to produce the project deliverables. 2.2 Sequence Activities – identifying and documenting relationships among the project activities. 2.6 Control Schedule – monitoring the status of the project to update project progress and managing changes to the schedule baseline. © 2009 Project Management Experts, LLC 30 2. Project Time Management 2.1 Define Activities Planning Work Package(s) Construction Work Package(s) Design Work Package(s) Activity 1: Activity 1: Activity 1: Activity 2: Activity 2: Activity 2: Activity 3: Activity 3: Activity 3: Furnishing Work Package(s) Define Milestones as well Closure Work Package(s) Activity 1: Activity 1: Activity 2: Activity 2: Activity 3: Activity 3: © 2009 Project Management Experts, LLC 31 2. Project Time Management 2.2 Sequence Activities A B Finish to Start A B Finish to Finish A Start to Start B © 2009 Project Management Experts, LLC 32 2. Project Time Management Schedule Network Diagram 3 A Start 1 D 2 4 C B 4 E 9 5 End 8 3 F 5 G Critical Path Analysis © 2009 Project Management Experts, LLC 33 2. Project Time Management 2.3 Estimate Activity Resources Assign Resources by Labor Category © 2009 Project Management Experts, LLC 34 2. Project Time Management 2.4 Estimate Activity Durations Primary Estimating Techniques: • Expert judgment • Bottom up • Analogous • Parametric • 3-Point estimates using PERT PERT Estimate = Optimistic + 4(Most Likely) + Pessimistic 6 © 2009 Project Management Experts, LLC 35 2. Project Time Management 2.5 Develop Schedule • • • • • Develop schedule/time management approach Schedule baseline will be created after the PM Plan is approved. Changes to the schedule baseline must be approved via change control. Approved schedule changes will be re-baselined along with cost and scope changes after the change has been approved via change control. How actual time will be captured and entered into the PMIS. © 2009 Project Management Experts, LLC 36 2. Project Time Management 2.5 Develop Schedule Information Captured in a Project Schedule • • • • • • • • • • Level of Effort Duration Resources Start and Finish Dates by Activity and Task Dependencies Milestones Deliverables Comments WBS numbers Etc. © 2009 Project Management Experts, LLC 37 2. Project Time Management Exercise Sample Project Schedule Review the attached Project Schedule and identify issues that should be addressed in subsequent plans in the Project Management Plan. © 2009 Project Management Experts, LLC 38 3. Project Human Resource Management 2.2 Sequence Activities 2.1 Define Activities 2.3 Estimate Activity Res. WBS Complete 2.5 Develop Schedule 2.4 Estimate Activity Durations 3.1 Develop HR Plan © 2009 Project Management Experts, LLC 39 Planning 3.2 Acquire Project Team – obtaining the human resources needed to complete the project. Monitoring & Controlling 3.1 Develop Human Resource Plan – identifying and documenting project roles, responsibilities, required skills and reporting relationships. This is documented in a staffing management plan. Executing 3. Project Human Resource Management & Its Components 3.3 Develop Project Team – improving the competencies and interaction of team members to enhance project performance. 3.4 Manage Project Team – tracking team member performance, providing feedback, resolving issues, and coordinating changes to enhance project performance. © 2009 Project Management Experts, LLC 40 3. Project Human Resource Management 3.1 Develop HR Plan Identify Potential Project Team and Create Project Organization Chart Bill Jones Project Mgr Shirley Long Development What are the advantages of developing an organization chart? Harry Testor Testing Hugo Berardi QA Joe Technical Programmer Karen Smith Programmer © 2009 Project Management Experts, LLC 41 3. Project Human Resource Management 3.1 Develop HR Plan Create Responsibility Assignment Matrix ACTIVITY PERSON Mary Flo Lou Jim Analysis M L,A -- TM Design M L,A -- Develop M -- Test M -- George Karen Bill TM -- -- TM TM -- -- L,A -- -- TM TM L,A -- -- TM TM M – Manager; L – Technical Lead, A - Accountable; TM – Team Member © 2009 Project Management Experts, LLC 42 3. Project Human Resource Management 3.1 Develop HR Plan Develop Approach to Managing the Project Staff - Staffing baseline will be completed after PM plan is approved Staff acquisition Timetable Release criteria Training needs Recognition and rewards Compliance Safety Lessons learned documentation Performance appraisals © 2009 Project Management Experts, LLC 43 4. Project Cost Management 2.5 Develop Schedule Draft/ Final Schedule 4.1 Estimate Costs 4.2 Determine Budget © 2009 Project Management Experts, LLC 44 Monitoring & Controlling Planning 4. Project Cost Management & Its Components 4.1 Estimate Costs – developing an approximation of the monetary resources needed to complete project activities. 4.2 Determine Budget – aggregating the estimated costs of individual activities or work packages to establish a cost baseline. 4.3 Control Costs – process of monitoring the status of the project to update the project budget and managing changes to the cost baseline © 2009 Project Management Experts, LLC 45 4. Project Cost Management 4.1 Estimate Costs Approximating monetary resources (1) Attach labor rates (2) Estimate non-labor costs (3) Finalize cost estimate TASKS NON-LABOR COSTS 1. Planning 2. Design 3. Construction 4. Furnishings 5. Closure LABOR COSTS TOTAL PLANNED COST TOTAL: © 2009 Project Management Experts, LLC 46 4. Project Cost Management 4.2 Determine Budget Aggregating the estimated costs of individual activities or work packages to establish an authorized cost baseline. • • • • Cost Performance Baseline Project Funding Requirements Cost Based Metrics Develop cost management approach © 2009 Project Management Experts, LLC 47 4. Project Cost Management Cost Based Metrics • Planned Value (PV): Budgeted cost of the work scheduled • Earned Value (EV): Budgeted amount in the work actually completed • Actual Cost (AC): Total cost incurred in accomplishing work on the scheduled activity • Estimate to Complete (ETC): Estimated remaining amount to complete the project • Estimate at Completion (EAC): Estimated cost of the entire project including work performed and work to be performed. EAC = AC + ETC (other formulas as well) • Budget at Completion (BAC): Total budgeted cost of the project. • Cost Variance (CV): EV – AC • Cost Performance Index (CPI): EV/AC • Schedule Performance Index (SPI):EV/PV • • • • Schedule Variance (SV): EV – PV ETC based on a new estimate: New ETC + AC = Estimate at Completion ETC based upon atypical variances: ETC = (BAC – EV) ETC based on typical variances: ETC = (BAC-EV)/CPI © 2009 Project Management Experts, LLC 48 Graphic Performance Report Cumulative Values (Cost) Today Budget at Completion (BAC) Actual Cost (AC) Planned Value (PV) Is this project going well? Earned Value (EV) Time © 2009 Project Management Experts, LLC 49 5. Project Quality Management 2.5 Develop Schedule Draft/ Final Schedule 8.1 Plan Risk Management 5.1 Plan Quality 8.2 Identify Risks © 2009 Project Management Experts, LLC 50 Planning 5.2 Perform Quality Assurance – auditing the quality requirements and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used. Monitoring & Controlling 5.1 Plan Quality – identifying quality requirements and/or standards for the project and product, and documenting how the project will demonstrate compliance. Executing 5. Project Quality Management & Its Components 5.3 Perform Quality Control – monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes. © 2009 Project Management Experts, LLC 51 Modern Quality Management Compliments Project Management • Customer satisfaction • Prevention over inspection • Management responsibility • Continuous improvement © 2009 Project Management Experts, LLC 52 5. Project Quality Management 5.1 Plan Quality • Identify quality requirements and/or standards for the project and product and documenting how the project will demonstrate compliance. • Verify that all processes and methodologies are being followed. • Identify tasks that will be needed to perform quality assurance. • Define how testing/inspection will occur. • Document high level quality control activities. © 2009 Project Management Experts, LLC 53 5. Project Quality Management 5.1 Plan Quality Document Process Improvement Plan • Process Boundaries: purpose, start and end of processes, inputs and outputs, data required, owner, and stakeholders • Process Configuration: flowchart of processes • Process Metrics: maintain control of status of processes • Targets for Improved Performance: guides the process improvement activities © 2009 Project Management Experts, LLC 54 5. Project Quality Management 5.1 Plan Quality Develop Quality Management Approach • • • • • • • Quality baseline will be created after the PM Plan is approved. Changes to the quality baseline must be approved via change control. Approved quality changes will be re-baselined along with schedule and scope changes after the change has been approved via change control. Actual quality will be captured and entered into the PMIS by …… The following quality related metrics will be captured: …… The following are not included in the quality of this project: .… The following checklists will be used to assure the quality of this project: …… © 2009 Project Management Experts, LLC 55 6. Project Procurement Management 2.5 Develop Schedule Draft/ Final Schedule 8.1 Plan Risk Management 8.2 Identify Risks 6.1 Plan Procurements © 2009 Project Management Experts, LLC 56 Monitoring & Controlling, & Executing Planning Closure 6. Project Procurement Management & its Components 6.1 Plan Procurements – process of documenting project purchasing decisions, specifying the approach, and identifying potential sellers. 6.2 Conduct Procurements – process of obtaining seller responses, selecting a seller, and awarding a contract. 6.3 Administer Procurements – process of managing procurement relationships, monitoring contract performance, and making changes and corrections as needed 6.4 Close Procurements – process of completing each project procurement. © 2009 Project Management Experts, LLC 57 6. Project Procurement Management 6.1 Plan Procurements Document Purchases and Acquisitions Needed • Make or buy analysis • Expert judgment • Contract types © 2009 Project Management Experts, LLC 58 6. Project Procurement Management 6.1 Plan Procurements Determine Contract Type Buyer Risk FP FPI CPAF T&M CPIF CPFF Seller Risk FP: Fixed price FPI: Fixed price plus incentive CPAF: Cost plus award fee T&M: Time and materials CPIF: Cost plus incentive fee CPFF: Cost plus fixed price © 2009 Project Management Experts, LLC 59 6. Project Procurement Management 6.1 Plan Procurements Document Evaluation Criteria • • • • • • • • • • • Understanding of need Overall or life-cycle cost Technical capability Management approach Technical approach Financial capacity Production capacity and interest Business size and type References Intellectual property rights Proprietary rights © 2009 Project Management Experts, LLC 60 6. Project Procurement Management 6.1 Plan Procurements Develop Approach to Managing the Procurement Process Describes how the procurement process will be managed from developing procurement documentation through contract closure. Includes: • types of contracts • process for managing multiple vendors • constraints and assumptions • procurement metrics © 2009 Project Management Experts, LLC 61 7. Project Communications Management 2.5 Develop Schedule Draft/ Final Schedule 8.1 Plan Risk Management 8.2 Identify Risks 7.1 Plan Communications © 2009 Project Management Experts, LLC 62 Monitoring & Executing Planning Initiating Controlling 7. Project Communications Management & Its Components 7.1 7.2 7.3 7.4 7.5 Identify Stakeholders: process of identifying all people or organizations impacted by the project, and documenting relevant information regarding their interests, involvement and impact on project success. Plan Communications – determining the stakeholder information needs and defining a communications approach. Distribute Information – making needed information available to project stakeholders as planned. Manage Stakeholder Expectations – process of communicating and working with stakeholders to meet their needs and addressing issues as they occur. Report Performance – process of collecting and distributing performance information to include status reports, progress measurements, and forecasts. © 2009 Project Management Experts, LLC 63 7. Project Communications Management 7.2 Plan Communications Document Communication Requirements © 2009 Project Management Experts, LLC 64 7. Project Communications Management 7.2 Plan Communications Document Deliverable Distribution Requirements Deliverable Recipient Detailed Design Doc. Bill, Henry, Julie Change Requests CCB, Bill © 2009 Project Management Experts, LLC 65 7. Project Communications Management 7.2 Plan Communications Develop Approach to Managing Project Communications • Stakeholder communications requirements • Information to be communicated including format • Person responsible for communicating • Methods or technologies • Frequency of communications • Escalation process • Methods for updating or refining communications • Glossary of common terminology © 2009 Project Management Experts, LLC 66 8. Project Risk Management 2.5 Develop Schedule Draft/ Final Schedule 8.1 Plan Risk Management 8.2 Identify Risks 8.3 Perform Qualitative Risk Analysis 8.4 Perform Quantitative Risk Analysis © 2009 Project Management Experts, LLC 8.5 Plan Risk Responses 67 Planning 8. Project Risk Management & Its Components 8.1 Plan Risk Management – process of defining how to conduct risk management activities for a project. 8.2 Identify Risks - determining which risks might affect the project and documenting their characteristics. 8.3 Perform Qualitative Analysis – prioritizing risks for subsequent further analysis or action by assessing and combining their probability of occurrence and impact. 8.4 Perform Quantitative Analysis – numerically analyzing the effect of identified risks on overall project objectives. 8.5 Plan Risk Responses – developing options and actions to enhance opportunities and to reduce threats to project objectives. © 2009 Project Management Experts, LLC 68 Monitoring & Controlling 8. Project Risk Management & Its Components cont. 8.6 Monitor and Control Risks – process of implementing risk response plans, tracking identified risks, monitoring residual risks, identifying new risks, and evaluating risk responses throughout the project. 69 8. Risk Management Plan 8.1 Plan Risk Management • Document risk management approach • New risks will be added to the register throughout the project. • All risks will be monitored throughout the project. • Risk owners are responsible for executing the response plan. • Risks will be discussed at all status meetings. © 2009 Project Management Experts, LLC 70 8. Risk Management Plan 8.2-8.4 Perform Risk Assessment & Create Risk Register Identify risks, perform qualitative risk analysis, perform quantitative risk analysis Risk Register Project Name: Project Manager: Assessment ID Risk Prob Impact Score Trigger Response Plan Contingency Owner 1 2 © 2009 Project Management Experts, LLC 71 8. Risk Management Plan 8.5 Plan Risk Responses Negative Risks or Threats • Avoid: Changing the Project Management Plan to eliminate the risk (ex. change the technology to avoid using a beta copy). • Transfer: Shifting the risk to a third party (ex. Insurance, contractors). • Mitigate: Reducing the probability or impact (ex. taking action to reduce the impact if the risk should occur). © 2009 Project Management Experts, LLC 72 8. Risk Management Plan 8.5 Plan Risk Responses Positive Risks or Opportunities • Exploit: Eliminating uncertainty to the opportunity can occur (ex., adding resources to complete early to take advance of holiday business). • Share: Allocating ownership to a third party who can best capture opportunity. • Enhance: Seeking to strengthen the “size” of the opportunity by identifying and maximizing key drivers. • Accept: No response; simple acceptance of the risk and deal with risk if it occurs. © 2009 Project Management Experts, LLC 73 Project Integration and Finalization of PM Plan 1. Update WBS with risk response activities 2. Document the project management life cycle 3. Document the integrated change control process 4. Document how the Project Management Information System (PMIS) will be used 5. Develop the final project schedule and highlight the critical path 6. Finalize the project management plan © 2009 Project Management Experts, LLC 74