Annex C: Standard Reporting Template
Leicestershire and Lincolnshire Area Team
2014/15 Patient Participation Enhanced Service – Reporting Template
Practice Name: Hugglescote Surgery
Practice Code: C82096
Signed on behalf of practice:
Date: 25/03/2015
Signed on behalf of PPG:
Date: 25/03/2015
1.
Prerequisite of Enhanced Service – Develop/Maintain a Patient Participation Group (PPG)
Does the Practice have a PPG? YES
Method of engagement with PPG: Face to face, Email, Text
Number of members of PPG: 61
Detail the gender mix of practice population and PPG:
%
Practice
PPG
Male
3417
19
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Female
3533
42
Detail of age mix of practice population and PPG:
%
Practice
PPG
<16
1452
17-24
686
25-34
973
1
35-44
979
6
45-54
992
7
55-64
770
6
65-74
652
26
> 75
456
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Detail the ethnic background of your practice population and PPG:
Practice
PPG
Practice
PPG
British
Irish
White
Gypsy or Irish
traveller
Other
white
White &black
Caribbean
48
4691
40
87
114
7
Indian
Pakistani
21
6
Asian/Asian British
Bangladeshi
Chinese
2
Mixed/ multiple ethnic groups
White &black
White
African
&Asian
8
Other
Asian
12
13
Other
mixed
11
Black/African/Caribbean/Black British
African
Caribbean
Other
Black
11
1
Arab
Other
Any
other
2
Describe steps taken to ensure that the PPG is representative of the practice population in terms of gender, age and ethnic
background and other members of the practice population:





An invitation was posted to all registered patients over 18 years
A notice is displayed in our waiting rooms and on our website
Members of the Patient Participation Group are present to recruit new members at our extended flu clinic
Patients are also opportunistically encouraged to join for example: sometimes when a patient provides feedback to the
surgery we invite them to join the Patient Participation Group
Information is included in our newsletters
Are there any specific characteristics of your practice population which means that other groups should be included in the PPG?
e.g. a large student population, significant number of jobseekers, large numbers of nursing homes, or a LGBT community? YES
If you have answered yes, please outline measures taken to include those specific groups and whether those measures were
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successful:
We have representation from the travelling community on our PPG
2.
Review of patient feedback
Outline the sources of feedback that were reviewed during the year:
2013/14 Action Plan
2014/15 Questionnaire
PPG Question Time
How frequently were these reviewed with the PRG?
At every PPG meeting which are held every 6-8 weeks
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3.
Action plan priority areas and implementation
Priority area 1
Description of priority area:
Continuity of regular GPs - increased requirement of clinical sessions
What actions were taken to address the priority?
Recruitment of additional part-time salaried GP
Result of actions and impact on patients and carers (including how publicised):
6 additional clinical sessions provided which was publicised on the website and through one of our patient newsletters
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Priority area 2
Description of priority area:
Medication reviews
What actions were taken to address the priority?
Discussed possible options of explaining the process of medication reviews to patients at PPG meetings
Result of actions and impact on patients and carers (including how publicised):
Process still ongoing, has been discussed at PPG meetings
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Priority area 3
Description of priority area:
Transport – increase options of getting to the surgery
What actions were taken to address the priority?
Discussions held with local councillors, consultation with patients, grant funding applied for
Result of actions and impact on patients and carers (including how publicised):
Community transport scheme started, all patients eligible to use it were sent a letter introducing the service
Progress on previous years
If you have participated in this scheme for more than one year, outline progress made on issues raised in the previous year(s):
Work done this year has further developed the actions started in previous years. In addition we have hosted a Diabetes Awareness
Event for all diabetic patients which included information from the practice diabetic nurse, GP, Diabetic Specialist Nurse and local
Diabetic research.
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4.
PPG Sign Off
Report signed off by PPG: NO
Date of sign off: To be tabled at next meeting
Has the report been published on the practice website? YES
How has the practice engaged with the PPG: Invited all patients to participate, met regularly throughout the year, published
minutes of meetings and dates of future meetings on our website
How has the practice made efforts to engage with seldom heard groups in the practice population? Invitation sent to all patients
over 18 years
Has the practice received patient and carer feedback from a variety of sources? Yes
Was the PPG involved in the agreement of priority areas and the resulting action plan? Yes
How has the service offered to patients and carers improved as a result of the implementation of the action plan? Yes
Do you have any other comments about the PPG or practice in relation to this area of work? Our PPG makes a valuable and
positive contribution to the services we provide.
Please return this completed report template to the generic email box – england.leiclincsmedical@nhs.net no later than 31st March 2015. No
payments will be made to a practice under the terms of this ES if the report is not submitted by 31st March 2015.
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