KAINOS G-CLOUD 5 SERVICE DEFINITIONS
AND KEYWORDS – FOR INTERNAL USE ONLY
ISSUE DATE: 8th April 2014
Status
Security
Version No.
KAINOS is a registered trademark of Kainos Software Limited
.
Definitive
Commercial - In Confidence
1/0
ISSUE: 1/0
TABLE OF CONTENTS
1.
2.
3.
4.
5.
6.
7.
8.
9.
Kainos Software Limited..............................................................................................................6
1.1
What We Do ..........................................................................................................................6
1.2
Innovation ..............................................................................................................................6
1.3
Our People ............................................................................................................................6
1.4
Our Customers ......................................................................................................................6
1.5
Public Sector .........................................................................................................................6
Cloud Readiness and Implementation Services.......................................................................7
2.1
Service Description ...............................................................................................................7
2.2
Service Detail ........................................................................................................................7
2.3
Keywords...............................................................................................................................7
Cloud Strategy and Planning ......................................................................................................8
3.1
Service Description ...............................................................................................................8
3.2
Service Detail ........................................................................................................................8
3.3
Keywords...............................................................................................................................9
Cloud Integration ....................................................................................................................... 10
4.1
Service Description ............................................................................................................ 10
4.2
Service Detail ..................................................................................................................... 10
4.3
Keywords............................................................................................................................ 10
Cloud Management ................................................................................................................... 11
5.1
Service Description ............................................................................................................ 11
5.2
Service Detail ..................................................................................................................... 11
5.3
Keywords............................................................................................................................ 11
Managed Virtual Server (Managed VM)................................................................................... 12
6.1
Service Description ............................................................................................................ 12
6.2
Service Detail ..................................................................................................................... 12
6.3
Keywords............................................................................................................................ 13
Managed Infrastructure as a Service (Managed IaaS) .......................................................... 14
7.1
Service Description ............................................................................................................ 14
7.2
Service Detail ..................................................................................................................... 14
7.3
Keywords............................................................................................................................ 15
Software Development .............................................................................................................. 16
8.1
Service Description ............................................................................................................ 16
8.2
Service Detail ..................................................................................................................... 16
8.3
Keywords............................................................................................................................ 16
Application / Service Design and Implementation ................................................................ 17
9.1
Service Description ............................................................................................................ 17
COMMERCIAL - IN CONFIDENCE
© KAINOS 2016
PAGE: 2 OF 44
ISSUE: 1/0
9.2
Service Detail ..................................................................................................................... 17
9.3
Keywords............................................................................................................................ 18
10. Application / Service Support and Maintenance ................................................................... 19
10.1 Service Description ............................................................................................................ 19
10.2 Service Detail ..................................................................................................................... 19
10.3 Keywords............................................................................................................................ 20
11. Business Analysis ..................................................................................................................... 21
11.1 Service Description ............................................................................................................ 21
11.2 Service Detail ..................................................................................................................... 21
11.3 Keywords............................................................................................................................ 21
12. Data ............................................................................................................................................. 22
12.1 Service Description ............................................................................................................ 22
12.2 Service Detail ..................................................................................................................... 22
12.3 Keywords............................................................................................................................ 22
13. Database Development and Consultancy Services .............................................................. 23
13.1 Service Description ............................................................................................................ 23
13.2 Service Detail ..................................................................................................................... 23
13.3 Keywords............................................................................................................................ 23
14. Discovery Study......................................................................................................................... 24
14.1 Service Description ............................................................................................................ 24
14.2 Service Detail ..................................................................................................................... 24
14.3 Keywords............................................................................................................................ 24
15. Coaching and Enablement services ....................................................................................... 25
15.1 Service Description ............................................................................................................ 25
15.2 Service Detail ..................................................................................................................... 25
15.3 Keywords............................................................................................................................ 25
16. Enterprise Information Management ...................................................................................... 26
16.1 Service Description ............................................................................................................ 26
16.2 Service Detail ..................................................................................................................... 26
16.3 Keywords............................................................................................................................ 26
17. Healthcare Consultancy Services ........................................................................................... 27
17.1 Service Description ............................................................................................................ 27
17.2 Service Detail ..................................................................................................................... 27
17.3 Keywords............................................................................................................................ 28
18. IT Consultancy ........................................................................................................................... 29
18.1 Service Description ............................................................................................................ 29
18.2 Service Detail ..................................................................................................................... 29
COMMERCIAL - IN CONFIDENCE
© KAINOS 2016
PAGE: 3 OF 44
ISSUE: 1/0
18.3 Keywords............................................................................................................................ 30
19. Integration Services .................................................................................................................. 31
19.1 Service Description ............................................................................................................ 31
19.2 Service Detail ..................................................................................................................... 31
19.3 Keywords............................................................................................................................ 31
20. Microsoft Solutions ................................................................................................................... 32
20.1 Service Description ............................................................................................................ 32
20.2 Service Detail ..................................................................................................................... 32
20.3 Keywords............................................................................................................................ 32
21. Mobile Development Services ................................................................................................. 33
21.1 Service Description ............................................................................................................ 33
21.2 Service Detail ..................................................................................................................... 33
21.3 Keywords............................................................................................................................ 33
22. Open Source Implementation .................................................................................................. 34
22.1 Service Description ............................................................................................................ 34
22.2 Service Detail ..................................................................................................................... 34
22.3 Keywords............................................................................................................................ 34
23. Programme and Project Management .................................................................................... 35
23.1 Service Description ............................................................................................................ 35
23.2 Service Detail ..................................................................................................................... 35
23.3 Keywords............................................................................................................................ 36
24. Security ....................................................................................................................................... 37
24.1 Service Description ............................................................................................................ 37
24.2 Service Detail ..................................................................................................................... 37
24.3 Keywords............................................................................................................................ 37
25. Testing Services ........................................................................................................................ 38
25.1 Service Description ............................................................................................................ 38
25.2 Service Detail ..................................................................................................................... 38
25.3 Keywords............................................................................................................................ 38
26. Support of Live Services .......................................................................................................... 39
26.1 Service Description ............................................................................................................ 39
26.2 Service Detail ..................................................................................................................... 39
26.3 Keywords............................................................................................................................ 39
27. User Experience Consulting .................................................................................................... 40
27.1 Service Description ............................................................................................................ 40
27.2 Service Detail ..................................................................................................................... 40
27.3 Keywords............................................................................................................................ 40
COMMERCIAL - IN CONFIDENCE
© KAINOS 2016
PAGE: 4 OF 44
ISSUE: 1/0
28. Website Implementation Services ........................................................................................... 41
28.1 Service Description ............................................................................................................ 41
28.2 Service Detail ..................................................................................................................... 41
28.3 Keywords............................................................................................................................ 41
29. Workday ...................................................................................................................................... 42
29.1 Service Description ............................................................................................................ 42
29.2 Service Detail ..................................................................................................................... 42
29.3 Keywords............................................................................................................................ 42
30. Contact Details ........................................................................................................................... 43
31. Commercial Statement ............................................................................................................. 44
COMMERCIAL - IN CONFIDENCE
© KAINOS 2016
PAGE: 5 OF 44
ISSUE: 1/0
1.
Kainos Software Limited
Kainos is a thriving technology company with particular expertise in three core markets – Public
sector, Healthcare and Financial Services markets. We have deep software and systems
integration skills, but what we really do is help organisations to work smarter, faster, better
1.1
What We Do
Kainos is much more than a technology specialist. Drawing on our core strengths in content
digitisation, workflow, collaboration, portals, and digital services, we specialise in transformation
through innovation.
We are skilled in integrating disparate technology including legacy systems, and serving up
content to users wherever they are – via a secure portal, while mobile, or remotely via the cloud.
No information source is beyond our reach – whether it originated on paper, as an email, a web
form, PDF file or database entry.
We support cloud-based IT environments and provide a comprehensive range of managed
services, ensuring an end-to-end solution. We don’t prescribe one-size-fits-all solutions. We do
what’s best for our customers, delivering results first time, every time.
1.2
Innovation
kai-nos [kay-nos] – adjective 1. new in quality (innovation), fresh in development or opportunity
Innovation is at the core of everything we do. Our employees get to work at the cutting edge of
technology, applying state-of-the-art technologies and techniques to some of our customers’ most
deep-set problems. We use the latest platforms and tools to deliver a functionally rich yet highly
intuitive user experience via a simple web browser.
1.3
Our People
At Kainos we surround ourselves with positive and ambitious individuals who have a passion for
technology – and the drive, skills and innovation to apply these to real customer challenges.
We don’t say it lightly when we claim that our people are our biggest differentiator. Comprising
the best graduates from the best universities, our employees come to Kainos and stay with us
because we keep them challenged, interested and engaged.
1.4
Our Customers
Hundreds of local and global companies rely on Kainos’s solutions and services to manage,
underpin and improve their businesses. Our customers include substantial organisations across
the Public sector, Healthcare and Financial Services markets.
1.5
Public Sector
‘Doing more with less’ has become the mantra of the public sector, and Kainos’s extensive work
for local and central government organisations cuts straight to the heart of this challenge.
Over the last two and a half decades Kainos has solved complex systems integration challenges
for organisations right across the public sector – from central and local government to particular
services including healthcare, transport and policing. In recent years, our work at the heart of
Government Digital Services (GDS) places us at the forefront of innovative thinking and design
in the UK public sector delivering digital services which meet the GDS Service Standard and
promote the Digital by Default Strategy in Government.
COMMERCIAL - IN CONFIDENCE
© KAINOS 2016
PAGE: 6 OF 44
ISSUE: 1/0
2.
Cloud Readiness and Implementation Services
2.1
Service Description
As a technology-agnostic service provider, Kainos provides a refreshingly independent
perspective on the many and varied Cloud options. We offer a range of services including a Cloud
readiness assessment, security review and migration services.
2.2
Service Detail
Being a systems integration specialist first and foremost, and with over 27 years’ experience of
handling some of the most complex technical challenges facing our customers, Kainos is ideally
positioned to prepare organisations for the Cloud. We can help test out a new venture with minimal
risk, vary IT capacity to suit fluctuating demands, or provide more flexible remote access to
applications or data.
We offer a full range of services including Software as a Service (SaaS), Infrastructure as a
Service (IaaS) and Platform as a Service (PaaS). We manage cloud platforms for a number of
central government agencies as well as being a key integration partner for the leading HCM SaaS
provider, Workday. Kainos has been involved in several key projects with responsibility for
integration on-premise applications with the public-cloud based, Workday application. Large
engagements have included customers such as Telenor, Cornell, Trafigura and RBSI. We’ve
worked with a range of customers working with Rackspace, Skyscape and Amazon as their cloud
providers and have used the Ruby-based Heroku platform as an efficient way to create lightweight
web based applications.
Given our track record for innovation, Kainos has been close to Cloud action right from the
beginning – just as we are to anything that might offer an advantage to our customers. Starting
from an advisory position, Kainos offers Cloud Readiness Assessments which helps
organisations quickly determine whether or not the Cloud is right for them and what benefits the
Cloud might provide. We can take you through the pros and cons of moving operations or
applications into the Cloud, determine the optimum solution (whilst remaining technology
agnostic) for your particular requirement, and work with you to ensure a smooth transition.
We can advise on and work with every combination of public and private clouds, and ensure
secure integration with legacy systems as appropriate. Effectively, we create a wide-reaching
roadmap for change that covers every last consideration, ensuring no conflict with existing
infrastructures or investments.
2.3
Keywords
Cloud Migration Services, Data Migration, Cloud Transition Services, Cloud Security review,
Integration, Hosting, IL2, IL3, Software as a Service (SaaS), Infrastructure as a Service (IaaS),
Platform as a Service (PaaS), Advisory Services
COMMERCIAL - IN CONFIDENCE
© KAINOS 2016
PAGE: 7 OF 44
ISSUE: 1/0
3.
Cloud Strategy and Planning
3.1
Service Description
This service is for the most part advisory, comprising consultancy on strategic aspects of
selection, design, software development and deployment of cloud computing. It includes:



3.2
Cloud Readiness Assessment – a review of an organisation’s current technology estate
to determine the potential opportunities, costs and risks associated with introduction of
PaaS, IaaS or SaaS technology.
Cloud Strategy and Architecture – advice regarding the optimum strategic approach for
cloud services, with particular emphasis on the design of an appropriate architectural
framework in which to deploy cloud computing services. It also covers advice for selection
and procurement of cloud computing components.
Cloud Planning – advice on the optimum approach for implementation of cloud
components, including work planning, resource estimation, risk assessment, and costing
of cloud programmes.
Service Detail
Approach
Kainos works sensitively with organisations, and at their pace, appreciating that you have a day
job still to be done. The image below illustrates the high level approach to this service:
We tailor our engagement to the specific needs and Cloud maturity of each organisation, but a
typical engagement looks like this:





Introductory Meeting: Face to face meeting or conference call to establish communication
channels, understand at a high level the operation of the organisation and agree the scope
of activities that will be undertaken and areas to concentrate on.
Initial Questionnaire: Issue a brief questionnaire for population and return. The responses
will assist us with the preparation and planning of meetings with relevant staff.
Onsite Information Gathering Meetings: These are typically conducted over a couple of
days where we meet with key staff to understand the current business, technical status,
future needs, challenges and ambitions of the organisation.
Clarifications: Follow-up by phone for any outstanding queries.
Final Presentation: An on-site meeting where Kainos will discuss findings.
COMMERCIAL - IN CONFIDENCE
© KAINOS 2016
PAGE: 8 OF 44
ISSUE: 1/0
Output
The output will be a PowerPoint presentation (and document if required) to outline our findings
and recommendations. The content will include:




3.3
Maturity Assessment: Describes the organisation’s maturity in terms of ‘Cloud Readiness’,
benchmarked against other similar organisations.
Key Findings: Outlines the key findings from our meetings including the identification of
risks, issues and opportunities.
Quick Wins: Outlines areas where immediate benefits can be gained.
Recommendations: Outlines conclusions and if appropriate provides a high level migration
plan and indicative costs for the implementation of Cloud services/technologies.
Keywords
Cloud Migration Services, Data Migration, Cloud Transition Services, Cloud Security review,
Integration, Hosting, IL2, IL3, Software as a Service (SaaS), Infrastructure as a Service (IaaS),
Platform as a Service (PaaS), Advisory Services, CESG, Risk Management, Accreditation,
Document Sets, RMADS, CLAS, IGSOC, NHS N3
COMMERCIAL - IN CONFIDENCE
© KAINOS 2016
PAGE: 9 OF 44
ISSUE: 1/0
4.
Cloud Integration
4.1
Service Description
This service includes the design, implementation and testing of interfaces between cloud
computing components (SaaS, PaaS and IaaS) and on-premise technology, including secure
government networks. It is a natural extension of our systems integration services.
4.2
Service Detail
The adoption of cloud computing followings the following lifecycle:
The specific services which Kainos provides include:





4.3
Design of custom interfaces between cloud and on-premise technology
Development of custom integration between published cloud APIs and existing technology
components, or between multiple divers cloud deployments
Development of extensions to SaaS products and services to provide additional
functionality or capability
Development of customised solutions to provide extended functionality to complement
deployed cloud services
Design of secure solutions for integration of cloud services to secure government
networks, with full CESG accreditation
Keywords
SaaS, Software Interfaces, Cloud Migration Services, Data Migration, Cloud Transition Services,
Cloud Security review, Integration, Hosting, IL2, IL3, Software as a Service (SaaS), Infrastructure
as a Service (IaaS), Platform as a Service (PaaS), Advisory Services, CESG, Risk Management,
Accreditation, Document Sets, RMADS, CLAS, IGSOC, NHS N3
COMMERCIAL - IN CONFIDENCE
© KAINOS 2016
PAGE: 10 OF 44
ISSUE: 1/0
5.
Cloud Management
5.1
Service Description
This service provides on-going secure, managed support of cloud services. The service is ITILv3
aligned and accredited to ISO20000 and ISO27001 standards.
5.2
Service Detail
This service enables our customers to fully exploit their Cloud investment with the reassurance of
a high quality support wrapper, proven in IL0-2 and IL3 HMG solutions. The service is provided
with strong focus on security.
The service includes:




Incident management – traceable and auditable
Change management, including design, implementation and testing components in a
cloud environment
Test Management, including testing of customised cloud components during deployment,
and testing following scheduled SaaS version upgrades
Configuration Management
Specific activities include:
 Server and Service deployment
 Monitoring and Alerting \ Event Management
 Capacity Monitoring
 Availability Monitoring
 Security vulnerability assessments
 Security patching
 Backups management
 Anti-virus management of IaaS infrastructure
 Triage of incidents in multi-supplier platforms
 Monthly service reports
 Regular Service Reviews
 Assistance with RMADS, security reviews, penetration tests and other compliance
requirements
 High Availability architecture design
 Disaster Recovery planning
The service is available to support IaaS, SaaS, PaaS and multi-component solutions, and to
assist in multi-supplier and SIAM tower environments.
5.3
Keywords
SaaS, Software Interfaces, Cloud Migration Services, Data Migration, Cloud Transition Services,
Cloud Security review, Integration, Hosting, IL2, IL3, Software as a Service (SaaS), Infrastructure
as a Service (IaaS), Platform as a Service (PaaS), Advisory Services, CESG, Risk Management,
Accreditation, Document Sets, RMADS, CLAS, IGSOC, NHS N3, SIAM, Tower
COMMERCIAL - IN CONFIDENCE
© KAINOS 2016
PAGE: 11 OF 44
ISSUE: 1/0
6.
Managed Virtual Server (Managed VM)
6.1
Service Description
This service offers management of virtual servers hosted on cloud platforms, such as Amazon,
MS Azure or Skyscape. It includes management and administration of layers above the
hypervisor, e.g. OS patching, monitoring, alerting, backups and anti-virus management.
The service is ITILv3 aligned and accredited to ISO20000 and ISO27001 standards.
It provides the reassurance of a high quality support wrapper, proven in IL0-2 and IL3 HMG
solutions. It is provided with a strong focus on security.
The service is offered on a per-server, per-month basis. Where possible, Kainos can charge on
an hourly basis, aligning with your cloud resource consumption and providing maximum flexibility
and value for money.
6.2
Service Detail
IaaS providers, like Amazon, MS Azure or Skyscape, are very open about boundaries of the
service they provide. They provide excellent management of servers, storage and networks (i.e.
the physical resources), making sure that they are available to your virtual servers. However,
once a virtual server is running, e.g. a web or database server on the cloud platform, the consumer
of the service is responsible for managing the virtual server.
Kainos Managed Virtual Server (Managed VM) support delivers expert management of
infrastructure in the cloud (IaaS). It involves the deployment, monitoring, security patching,
backup and anti-virus management of the infrastructure.
Kainos core Managed VM service includes:

Monitoring and Alerting / Event Management

Capacity Monitoring

Availability Monitoring

Anti-virus management

Backups management

Help desk support (Single point of contact)

Incident logging and tracking service

SLA and service targets

Agreed escalation procedures

Operating System security patching

Agreed system failure process

Monthly report
A key differentiator is our capacity to provide support from the operating system, through the data
and application stack, to the presentation layer. Therefore, we can tailor your support solution and
offer flexible support. As the customer you choose the aspects of your cloud solution you wish
Kainos to support.
We assist our customers with:

Building bespoke template servers

Automating bespoke builds
COMMERCIAL - IN CONFIDENCE
© KAINOS 2016
PAGE: 12 OF 44
ISSUE: 1/0

Scaling up and down cloud servers in line with demand

Application Management

Database maintenance (Oracle, MSSQL, MySQL, PostgreSQL, MongoDB)

Automated application security vulnerability testing

Triage of incidents in multi-supplier environments

IL2 to IL3 bridge design

Assistance with RMADS, security reviews, penetration tests and other compliance
requirements

High Availability architecture design

Disaster Recovery planning
6.3
Keywords
Amazon, MS Asure, Skyscape, Patching, Monitoring, Alerting, backups, Anti-virus, Support
wrapper, IL0, IL1, IL2, IL3, IL2 to IL3 bridge
COMMERCIAL - IN CONFIDENCE
© KAINOS 2016
PAGE: 13 OF 44
ISSUE: 1/0
7.
Managed Infrastructure as a Service (Managed IaaS)
7.1
Service Description
This service offers management of virtual servers hosted on cloud platforms, such as Amazon,
MS Azure or Skyscape. It includes management and administration of layers above the
hypervisor, e.g. OS patching, monitoring, alerting, backups and anti-virus management.
It also includes additional expert services, e.g. design and consulting,
The service is ITILv3 aligned and accredited to ISO20000 and ISO27001 standards.
It provides the reassurance of a high quality support wrapper, proven in IL0-2 and IL3 HMG
solutions. It is provided with a strong focus on security.
The core service is offered on a per-server, per-month basis. Where possible, Kainos can charge
on an hourly basis, aligning with your cloud resource consumption and providing maximum
flexibility and value for money.
Additional services are offered on a Time and Materials basis. Kainos will tailor its support to meet
your needs.
7.2
Service Detail
IaaS providers, like Amazon, MS Azure or Skyscape, are very open about boundaries of the
service they provide. They provide excellent management of servers, storage and networks (i.e.
the physical resources), making sure that they are available to your virtual servers. However,
once a virtual server is running, e.g. a web or database server on the cloud platform, the consumer
of the service is responsible for managing the virtual server.
IaaS providers also typically work on a self-service basis. Kainos Managed IaaS allows customers
to benefit from our expertise in designing deploying and managing cloud IaaS.
Managed Virtual Server (Managed VM Support)
Kainos Managed Virtual Server (Managed VM) support delivers expert management of
infrastructure in the cloud (IaaS). It involves the deployment, monitoring, security patching,
backup and anti-virus management of the infrastructure.
Kainos core Managed VM service includes:

Monitoring and Alerting / Event Management

Capacity Monitoring

Availability Monitoring

Anti-virus management

Backups management

Help desk support (Single point of contact)

Incident logging and tracking service

SLA and service targets

Agreed escalation procedures

Operating System security patching

Agreed system failure process

Monthly report
COMMERCIAL - IN CONFIDENCE
© KAINOS 2016
PAGE: 14 OF 44
ISSUE: 1/0
Managed IaaS Support
A key differentiator is our capacity to provide support from the operating system, through the data
and application stack, to the presentation layer. Therefore, we can tailor your support solution and
offer flexible support. As the customer you choose the aspects of your cloud solution you wish
Kainos to support.
We assist our customers with:

Building bespoke template servers

Automating bespoke builds

Scaling up and down cloud servers in line with demand

Application Management

Database maintenance (Oracle, MSSQL, MySQL, PostgreSQL, MongoDB)

Automated application security vulnerability testing

Triage of incidents in multi-supplier environments

IL2 to IL3 bridge design

Assistance with RMADS, security reviews, penetration tests and other compliance
requirements

High Availability architecture design

Disaster Recovery planning
The service is available to support multi-component solutions (involving IaaS, PaaS, SaaS and
on-premise) and to assist in multi-supplier and SIAM tower environments.
7.3
Keywords
Amazon, MS Asure, Skyscape, Patching, Monitoring, Alerting, backups, Anti-virus, Support
wrapper, IL0, IL1, IL2, IL3, IL2 to IL3 bridge
COMMERCIAL - IN CONFIDENCE
© KAINOS 2016
PAGE: 15 OF 44
ISSUE: 1/0
8.
Software Development
8.1
Service Description
Kainos’s pedigree lies in software development. From our inception we were providing complex
integration solutions relying on bespoke software development, and this foundation forms the basis of
many of our current service offerings. We are technology agnostic adopting the best of breed
development platforms from which to develop solutions across Public sector, Healthcare and Financial
Services organisations.
Kainos uses a number of company approved software development methodologies which are
reviewed on an ongoing basis along with emerging methodologies to ensure we are following best
practice and deliver the most appropriate options to our customers. Our approach to developing
software is based on what’s most appropriate to the solution requirements, while accommodating the
unique client environment in which development is to take place; very often applying the Agile
Methodology caters for these areas by ensuring both user needs and the objectives of the business
stakeholders are fully met.
8.2
Service Detail
In more recent years our use of Agile methodologies in software development has grown and
diversified, using different Agile methods such as the Scrum approach to deliver an increasing
number of projects. Our experience is that software development projects implemented using an
Agile methodology have reduced delivery risk. A key feature of our approach is continuous
integration, which employs a ‘build early and often’ principle, we practice test-driven development
and we embrace Open Standards.
The iterative and incremental nature of Agile development ensures a very open, transparent and
“no surprises” approach to delivery; the focus is on on-going visibility of development progress
and enabling reprioritisation of requirements ensuring that only the most valuable features are
continually being delivered. This proven Agile delivery approach is underpinned by our ISO 9000,
20000 and 27001 accreditations and our ITIL aligned support service.
8.3
Keywords
.NET, Java, Open source, XML, IL0, IL1, IL2, IL3, Scrum, Sprint, Inception, Integration ,
Deployment, Application Support, GDS design principles, Discovery, Alpha, Beta, Live, KPIs,
Show and Tell, Retrospective, User Needs, Enablement, Compliance, Open Standards, UX
Design, Story Cards, Digital by Default, Service Standard, Continuous Integration, Test Driven
Development, ISO 9001, ISO 20000, ISO 27001, ITIL
COMMERCIAL - IN CONFIDENCE
© KAINOS 2016
PAGE: 16 OF 44
ISSUE: 1/0
9.
Application / Service Design and Implementation
9.1
Service Description
Kainos has over 27 years’ experience of successfully designing, delivering and supporting
hundreds of applications and this is a fundamental element of our core business.
As a key provider of Digital Services across UK Public Sector, we design our solutions to make
organisations work smarter, faster, better. Our solutions are closely aligned with government
priorities: we focus on cost-efficiency and making public online services more accessible and
easier to use.
And we don’t just replace existing technology with upgraded IT. Instead, we spend time with
government departments to understand their needs, and where feasible we develop more efficient
ways to achieve their goals. In Kainos we encourage innovative thinking that is practical and
pragmatic – we call this ‘applied innovation’. We don’t prescribe one size fits all solutions but deliver
what’s best for our customers.
9.2
Service Detail
Getting Started - We provide highly experienced Transformation Managers and Technical
Architects during Discovery to capture and define user needs, including assisted digital
considerations, as well as defining business targets, goals and KPIs with which the success of
the digital service will be continually measured. The result is a prioritised list of stories which form
the scope of the digital service, including the scale, approach and outline costs. Prototypes can
also be created to prove concepts and showcase requirements.
Application/Service Design - Kainos designs solutions that combine best of breed products and
services with custom code to meet functional and non-functional requirements. Open source,
open standards, simple frameworks and lightweight technologies will guide the creation and
iterative improvement of the solution in a way that results in a service that is flexible to changes
and therefore reusable. This matters because many departmental processes in government are
similar, such as case management or information dashboards. In fact, we treat our various UK
public sector customers as a single customer, keeping reusability, and value for taxpayer money,
at the front of our minds.
Application/Service Implementation - Kainos uses Agile methodologies because they result in
digital solutions that are closely aligned with business requirements, quick to develop and easy
to use. The iterative and collaborative nature of Agile also means that our solutions are less risky
for our customers. This is because it gives them visibility of progress and output at every stage of
the project, and allows them to continuously tweak designs to ensure they get exactly what they
want. In line with the GDS open-source approach, our custom-developed government solutions
are owned by our customers and are available for redeployment in any public body.
Enablement - Developing digital services using Agile methodologies is challenging for many
government departments and agencies. It requires new skills, new approaches and new
standards, and in particular demands close collaboration between business and technology
experts. Kainos understands the detail of this new world and has several successful digital
projects under its belt. We understand complex issues such as security, cloud deployment and
performance, and we know the criteria against which open source or COTS should be deployed.
And of course we’re intimately familiar with the digital service standards set by GDS. All of this
means we are well placed to provide guidance to departments that are new to Digital Service
provision. We can train or coach customers to become knowledgeable and proficient in this
approach, and enable them become self-sufficient in delivering digital projects in-house.
Our entire approach to Application/Service Design and Implementation follows the GDS ‘Digital
by Default Service Standard’.
COMMERCIAL - IN CONFIDENCE
© KAINOS 2016
PAGE: 17 OF 44
ISSUE: 1/0
9.3
Keywords
Application Development, Application Software, Transactional Development Services, Open
source, WebOps, Key Performance Indicators (KPIs), Systems integration services, Systems
analysis and design, Solution Design, Agile, Waterfall, Web-enabled applications (DII compliant),
Open Source, IL2, IL3, Reporting, Application Support, Training, Skills transfer, Property Asset
Management Development, Dashboard, Live Service, Assisted Digital, Service Standard
COMMERCIAL - IN CONFIDENCE
© KAINOS 2016
PAGE: 18 OF 44
ISSUE: 1/0
10.
Application / Service Support and Maintenance
10.1
Service Description
Kainos delivers exceptional-value Support and Maintenance services that relieves organisations’
IT departments from the day-to-day demands of maintaining their existing software applications.
We have extensive experience of running and optimising a broad range of custom-built and offthe-shelf business applications.
In the case of government Digital Services, after go-live we continue to work with our government
customers providing operational support during beta/ live running. We bring expertise and
assistance in monitoring the service, measuring key metrics and providing ongoing, agile change
to enhance uptake and improve user experience whilst driving down costs.
Further, Kainos can provide the Service Integration and Management (SIAM) function within tower
based IT service delivery models, currently being rolled out in Government departments. Where
our customers are separating services into towers i.e. separate contracts for desktops,
applications, networks etc., Kainos can oversee the management of these tower services, and
ensure the individual providers are compliant and operate in a cohesive manner.
10.2
Service Detail
For many of our customers we support legacy applications and integration points to legacy
applications, and we have specifically transitioned support for customers from existing service
providers to ourselves. We quickly iron out problems and performance issues, raising user
satisfaction levels and releasing valuable customers IT resources so that these can be directed
at higher value activities.
Our services include incident investigation, service desk, change controls, service and supplier
management, consultancy, hosting and Cloud services, solution upgrades and training. We
provide a flexible charging model that accommodates support peaks and troughs and
development requirements. All this blended with a robust break-fix service and pragmatic Service
Level Agreements which are ITIL-aligned and ISO 20000 and 270001 accredited.
In the case of government Digital Services, the Agile approach to development will continue
through into Live operation and an agile approach to incident management will be put in place –
incorporating continuous integration and continuous delivery.
We will undertake a three-pronged approach to ensure that the service is continuously improved:



Proactive improvements based on analysis of application and usage statistics
Engagement with users through surveys and recorded user testing
Close co-operation with the customer Service Delivery Manager to understand the needs of
the users and the priorities of service stakeholders
Kainos will build a backlog of improvements, from the knowledge gathered though the above
activities, and will work closely with the customer Product Owner and Service Delivery Manager to
prioritise and implement these effectively alongside new features in subsequent phases.
Further support services offered by Kainos include support of IL0 to IL3 IaaS platforms for
Government departments, using our ISO27001 Security and ISO20000 Management processes. In
particular, we have demonstrable expertise of managing Skyscape’s IaaS IL2 and IL3 platforms,
managing the following key service areas:



Availability
Capacity
Performance
COMMERCIAL - IN CONFIDENCE
© KAINOS 2016
PAGE: 19 OF 44
ISSUE: 1/0






Protective security
Backups
Anti-virus protection
Patching
Auditing
DR
Where multiple third parties are providing support and maintenance services, Kainos can act as the
single point of contact, raising, owning and progressing incidents through to successful resolution
irrespective of where the underlying issue lies. Our ISO20000 accredited Supplier Management
process will provide the following benefits:
 One owner for all service needs with a thorough understanding across the entire service
 Effective and joined-up service from all suppliers
 Robust management of all supplier responsibilities
10.3
Keywords
ITIL, Application Managed Services, Service Management, Application Management, Solution
support, WebOps, Cloud, Hosting, ISO27001, ISO20000, Helpdesk, Service Desk, Supplier
Management, System Administration, Target Operating Model, SIAM, Tower, IL0, IL1, IL2, IL3
COMMERCIAL - IN CONFIDENCE
© KAINOS 2016
PAGE: 20 OF 44
ISSUE: 1/0
11.
Business Analysis
11.1
Service Description
Kainos has a proven track record of over 27 years’ successfully delivering business process
redesign, requirements gathering, system analysis and design using Agile and traditional
techniques. We align highly complex processes to strategic business goals, objectives and
thereby deliver business value. This is achieved using a range of techniques including
prototyping, user stories, process flows, use cases, as-is and to-be analysis.
11.2
Service Detail
Kainos has a flexible process for business analysis and requirements gathering which is based
on industry standards and best practice drawn from Agile or more traditional Waterfall
approaches. We have a consistent method of capturing and documenting requirements that is
clear, concise, easy-to-follow and not open to misinterpretation and/or extension. Customer and
end user engagement is vital to identifying the business problems that need to be solved and this
is managed through a range of approaches such as workshops, meetings, formal documents and
informal communications, as well as the agreement of key success factors and associated KPIs.
Our business analysis activities have been performed across many customer areas including
Public Sector, Health and Financial Services. Guides, templates, work methods and a knowledge
base support our process. Agile Business Analysis activities are centred on early engagement
and feedback from end users involving the following tools and techniques - user stories, user
personas, user insight analysis, user story mapping, wire-framing, specification by example and
behaviour driven development (BDD).
Kainos thrives on delivering designs that solve complex problems. Before finalising requirements,
our Business Analysts works with customers to ensure the solution is as flexible as
possible. Kainos designs solutions that combine best of breed products and services with custom
code to meet functional and non-functional requirements.
11.3
Keywords
Agile, Business process redesign, Systems analysis and design, Solution Design, Requirements
gathering, Business Transformation Services, Key Performance Indicators (KPIs), Unified
Modelling Language (UML), Prioritised Requirements List (PRL), MoSCoW, Workshops,
Evidence, User Need, Behaviour driven development
COMMERCIAL - IN CONFIDENCE
© KAINOS 2016
PAGE: 21 OF 44
ISSUE: 1/0
12.
Data
12.1
Service Description
Kainos has more than 70 data services customers across Public sector, Health, Financial
services, providing a range of information management services to fully exploit data resources to
aid decision making and improve competitive advantage.
Kainos is vendor-neutral and technology agnostic. We maintain partnerships with leading
companies like Microsoft, Oracle, Autonomy, Alterian, Datactics, Experian QAS, SmartFOCUS,
Cloudera, MongoDB and IBM. This gives us access to knowledge and expertise across
technology options, which means we can give our customers the best and most impartial advice.
12.2
Service Detail
The Kainos Data Quality capability is a group of Kainos experts responsible for constantly
improving the company’s knowledge of data quality, migration, conversion and management. It
encourages communication, knowledge sharing and collaboration between projects, and
maintains best practice guidelines and training materials to continuously improve the awareness
and skills of our staff.
Kainos’s Data services include data quality assessment and enhancement, business intelligence,
migration and archiving. Kainos has extensive experience of the migration, conversion and
quality management of structured and unstructured data between live systems e.g. we have
undertaken large and complex data migrations for customers such as Power NI, National Parks
and Wildlife Service, Ark Life and Guinness Northern Counties.
Our Data Practice delivers to customers who need Content Migration, Extract, Transformation
and Load (ETL), Data Quality and De-Duplication, Single View of Customer, Master Data
Management, as well as Application Retirement and Upgrade.
The Kainos information quality methodology is used to consolidate, standardise and validate
multiple disparate data silos using fuzzy matching techniques. Kainos has developed an
extensive library of reference files and data sets that can be leveraged to re-engineer data from
multiple data domains and systems.
Kainos uses a full range of data quality tools that can be selected based on the customers
budgetary constraints. Our solutions range from customised scripts, SQL stored procedures and
routines through to products such as Experian QAS batch and Datactics. Our de-duplication
processes range from manual to automatic depending on the volume of records, complexity and
functionality for merging within the end user systems.
Kainos has started a Big Data initiative in partnership with Cloudera, which will see us delivering
solutions and consultancy for the Hadoop platform.
12.3
Keywords
Data Migration, Big Data, Information Management, Performance tuning, Data Quality, Data
Cleansing, Data Architecture, Query optimisation, ETL, Duplication, Analytics, Integration,
Management Information Systems (MIS), Reporting Studio, Silverlight, Cloudera, Hadoop
COMMERCIAL - IN CONFIDENCE
© KAINOS 2016
PAGE: 22 OF 44
ISSUE: 1/0
13.
Database Development and Consultancy Services
13.1
Service Description
Kainos has extensive experience providing database development and consultancy services to
our customers across the Public sector, Healthcare and Financial Services including business
intelligence, GIS data, mapping and reporting services.
13.2
Service Detail
Kainos employs specialist Database Administrators (DBAs), database developers and
information quality specialists who perform these specific roles on our projects.
We offer a full range of Database Administration (DBA) services across a range of all the major RDBMS
such as SQL Server, Oracle, MySQL, NoSQL to a host of public and private sector customers:


Installation of database upgrades and patches, vetting, approval and application of
physical database changes
Database housekeeping, performance tuning and optimisation, proactive performance
monitoring and capacity reporting
Kainos adopts a standard database design methodology regardless of the underlying choice of
Relational Database Management System (RDBMS). We use a detailed logical data model which
is normalised to remove data redundancy and will follow industry standard guidelines. Typically
third normal form is adopted as the default standard but the level of normalisation is tailored for
each individual customer needs.
We have a range of skills in SQL Server technology set, ranging from business intelligence,
reporting services (SSRS), Transact SQL stored procedure development through to dedicated
database administrators who use the SQL Server Management Studio to monitor and control
database instances. A large number of our implementations have used SQL Server 2005/2008
databases including NHS BSA, Belfast Trust – Cancer Patient Pathway System (CaPPS) and NI
Water. Kainos is an Oracle Technology Partner and we have staff certified both as Oracle
Developers (PL/SQL) and Oracle DBAs. We have also delivered solutions using NoSQL
databases like MongoDB and graph databases like Neo4j.
13.3
Keywords
Oracle, SQL Server, Microsoft Gold Partner, Oracle Technology Partner, RDBMS, PL/SQL, TSQL, NoSQL, MongoDB, Graph Databases, Optimisation, GIS data, Reporting, Database
Administrator (DBA), Advisory Services
COMMERCIAL - IN CONFIDENCE
© KAINOS 2016
PAGE: 23 OF 44
ISSUE: 1/0
14.
Discovery Study
14.1 Service Description
Getting started is often the hardest part of a digital project. It’s sometimes difficult to identify and
prioritise candidate services for digital transformation: typically there are many that are semimanual, paper-based, inflexible, expensive and hard to change. Often, service inefficiencies arise
from separate but overlapping business functions. Many are heavily interdependent on people
and systems, or have become entrenched in ways that are inflexible and removed from what the
users really need.
Our Discovery Study resolves these problems by helping users prioritise the candidate services
to transform and redefine the digital service. This starts from the users’ point of view and the
premise that the service is there to provide value to the business, which means that our Discovery
consulting always involves collaboration with users, and active solicitation of user feedback at
every stage.
14.2 Service Detail
Discovery brings a digital service from zero to the beginning of Alpha implementation. Kainos has
been leading Discovery Phases for more than 20 years, and we have continuously evolved our
approach with the experience we have gathered along the way.
In our most recent projects with Government Departments, we have strongly aligned ourselves
with the Government Digital Service (GDS) Guidelines; in particular, the Service Design Phases
as listed in the Government Digital Service Design Manual: https://www.gov.uk/servicemanual/phases/discovery.html.
One of the primary outputs from Discovery is the Proposition - this is a report that describes the
high-level digital service that is to be developed and its business purpose. Additional outputs
range from transformation business case assessments to lists of stories which form the scope of
the new service. We use prototyping where appropriate to prove concepts and showcase
requirements. In all cases, Discovery will arrive at a correctly scoped Alpha phase, and a
customer that is ready and informed to begin the process of Alpha implementation.
14.3
Keywords
User Needs, Assisted Digital, Prototype, KPIs, Workshops, Mockups, User Stories,
Transformation, User Personas, Stakeholders, Backlog, Inception, Enablement, GDS Service
Design Manual
COMMERCIAL - IN CONFIDENCE
© KAINOS 2016
PAGE: 24 OF 44
ISSUE: 1/0
15.
Coaching and Enablement services
15.1
Service Description
Kainos recommends that coaching is considered from the outset of any project. A collaborative
approach will engender a strong working relationship between our team and your team, facilitating
knowledge transfer and enablement on a more integral basis rather than being seen as a separate
and extra project task.
The scope of coaching can involve a mixture of elements, including
solution design/ source code, project procedures, technologies, development methodology e.g.
Agile, appropriate documentation, support and maintenance, and “train the trainer" approaches.
Ultimately the goal of this coaching is to enable the internal IT and business owners so that
services can be maintained or developed internally, in part or in full, going forward.
15.2
Service Detail
Kainos encourages customers to place its staff in all business analysis, development and test
roles on the project from the outset. In this way the full team will also take on collective
responsibility for the successful development of the product.
We are very experienced in working with clients who are new to the Agile development
methodology. Our approach is to work in partnership with our clients as part of a one team ethos
where we take them on a journey through an Agile project so that can learn first-hand how it
works. Kainos also offer presentations / workshops on Agile development to customer staff who
are not allocated to the project. This includes senior management where we would be happy to
provide feedback on how Agile is working in their organisation on a real project.
Enablement of internal teams can take the form of ‘active mentoring’ where each of the customer
team members is paired up with a Kainos team member. This encourages the less experienced
members of the team to request help and assistance, as well as the mentors to be pro-active in
consulting with the less experienced members of the team. For example, Kainos has often trained
previously inexperienced Product Owners by working in collaboration with them while introducing
them to their roles and responsibilities, and transferring these responsibilities in full as confidence
grows with product development. Another example is the use of pair programming and work
shadowing with Developers, used to up-skill customer team members or to transfer ownership of
the solution to the customer entirely. This allows inexperienced team members to become
proficient in new technologies and new methodologies, improving their productivity and quality of
work gradually over time.
If required, Kainos will also run technical training courses to introduce the technologies used on
the project and help bridge any capability gaps.
15.3
Keywords
Agile, mentoring, enablement, pair programming, product owner, collaboration, capability,
coaching.
COMMERCIAL - IN CONFIDENCE
© KAINOS 2016
PAGE: 25 OF 44
ISSUE: 1/0
16.
Enterprise Information Management
16.1
Service Description
Kainos has in-depth experience in deploying advanced Enterprise Information Management (EIM)
Solutions particularly built around the powerful capabilities of HP Autonomy, Microsoft SharePoint
and Open Source technologies as well as a wide range of complementary technologies through
strategic partnerships with suppliers such as K2, Kofax and Automated Intelligence.
16.2
Service Detail
Backed by over 27 years’ of IT and consulting experience, and over 15 years’ focus specifically
in Information Management, we have an enviable track record of delivering successful EIM
solutions on time and within budget to organisations ranging from the Audit Commission and
Parliamentary & Health Services Ombudsman to numerous local authorities and NHS Trusts.
Whether the challenge is to eliminate paper, introduce easy enterprise search-ability to
unstructured content, boost remote collaboration or accelerate business processes, Kainos’s
deep knowledge and technical expertise in electronic Information management, Scanning and
Image Processing, eForms, workflow and case management, collaboration, Enterprise Search /
Knowledge Management, portals and systems integration means we are ideally positioned to turn
business strategy into a plan of action.
We offer a complete, one-stop access to everything from simple product licences to complete
implementation and delivery of comprehensive end-to-end EIM solutions. We also provide
change management consultancy, requirements analysis, sourcing, implementation, training and
post-sales services. We dedicate R&D time to keep abreast of new products and offerings in the
market particularly in relation to the Cloud.
Real results, no matter how complex the requirements, as evidenced by prestigious customers
include award-winning Havant Borough Council, the Home Office, the Parliamentary & Health
Services Ombudsman, the Audit Commission, New Forest District Council, the NSPCC, Ipswich
Hospital NHS Trust, Office of Fair Trading and Oxfordshire County Council.
16.3
Keywords
Electronic Document and Records Management (EDRM), Electronic Document Management
EDM, EIM, Document Management in the Cloud, Document Workflow, Online forms, IDOL,
Autonomy, Autonomy Records Manager, e-forms, eForms, Teleforms, Portal, Self-service, HP
Trim, File plan, Workflow, Enterprise content management (ECM), Case Management, Enterprise
Search, WebOps, Website development, Web Content Management (WCM), Scanning advisory
services, Scanning software, Reporting, Training, Skills transfer, Enterprise Information
Management, SharePoint, K2, Kofax, Automated Intelligence
COMMERCIAL - IN CONFIDENCE
© KAINOS 2016
PAGE: 26 OF 44
ISSUE: 1/0
17.
Healthcare Consultancy Services
17.1
Service Description
Healthcare is one of Kainos’s strongest and fastest-growing market sectors. Thanks to our rich
heritage in complex systems integration and our strong pedigree in content digitisation and
workflow, hospitals across the UK have entrusted their electronic medical record (EMR),
information management and mobile initiatives to us.
Evolve®, Kainos’s flagship EMR platform is used in more than 80 hospitals in England and Wales,
supporting the NHS on its journey to becoming a paperless environment by 2018. Evolve was
developed in a collaborative partnership with NHS clinicians and managers and the core
functionality provided includes:

The ability to digitise medical records and store them for subsequent search, retrieval and
viewing

HL7 integration with other PAS and EPR systems to present information relevant to
particular patients, wards or clinics

An easy to use environment for clinicians to develop their own eforms and workflow to
remove the current over dependence on paper and extend the medical record through the
capture of information on line

Integration with iPad, providing a rich offline access to patient information at the bedside
or in the community

Various optional modules including Analytics, Living Forms (Growth Charts), Patient
Manager and Timeline to enrich the medical record and assist with access to relevant
information in a clinical setting
17.2
Service Detail
Our healthcare projects encompass the full spectrum of hospital requirements. These span
meeting CQUIN targets for efficiency and cost reduction, increasing patient safety and hospital
efficiency through use of paperless processes, timely delivery of discharge letters, performance
monitoring and reporting, and improvements to patient care through the availability of timely
information at the point of need.
Here are just some of the results we’ve delivered for our healthcare customers including Ipswich
Hospital NHS Trust, Buckinghamshire Healthcare NHS Trust, Countess of Chester NHS FT,
Luton & Dunstable University Hospital, Bradford Teaching Hospitals NHS FT, Lancashire
Teaching Hospitals NHS FT, and the Health & Social Care Board:

Business case analysis for strategic investment

Installation, configuration, training and support of Evolve

On premise scanning bureau design and setup

Fully outsourced scanning, indexing, storage and destruction of physical medical records.
Integration of disparate medical data sources to provide more consistent patient
information

Vendor Neutral Archive (VNA) integration to leading PACS solutions

Fixed price fully functioning Evolve pilots to support the business case, clinical
engagement and corporate buying process, with an objective of having live paperless
clinics in under 2 weeks
COMMERCIAL - IN CONFIDENCE
© KAINOS 2016
PAGE: 27 OF 44
ISSUE: 1/0
17.3
Keywords
Evolve, Fixed Price Evolve Pilot, EMR, EPR, Medical Records, Document and Records
Management, Patient Care, Scanning Advisory Services, Scanning Software, Digitisation of
medical records, Casenote, Case note restructuring Services, Medical device integration, CQUIN,
PAS Integration, HL7, CDA, ITK, eDischarge, Discharge notes, Patient Management, Clinical
Portal, Care Pathways, EDM, Interoperability, N3, Smart Indexing, Analytics
COMMERCIAL - IN CONFIDENCE
© KAINOS 2016
PAGE: 28 OF 44
ISSUE: 1/0
18.
IT Consultancy
18.1
Service Description
Kainos provides pragmatic business and technical consulting advice with a view to making
organisations work smarter, faster, better. Our solutions are closely aligned with government
priorities: we focus on cost-efficiency and making public online services more accessible and
easier to use.
IT Consultancy involves spending with our customers to understand their needs, and where
feasible we develop more efficient ways to achieve their goals. We have gathered the insight of
many years working hands-on with management to develop a series of practical methods to give
structure to projects. In Kainos we encourage innovative thinking that is practical and pragmatic –
we call this ‘applied innovation’. We don’t prescribe one size fits all solutions but deliver what’s best
for our customers.
18.2
Service Detail
The breadth of our consulting capability means we provide pragmatic and practical support and
guidance through all programme stages from initial concept and business case development through
to solution design and implementation, on to transformation and live support.
Requests for IT Consultancy from Government customers often equates to Digital Consultancy,
where assistance is requested to develop digital solutions using agile methodologies. This is
challenging for many government departments and agencies. It requires new skills, new approaches
and new standards, and in particular demands close collaboration between business and technology
experts. Kainos understands the detail of this new world and have several successful digital projects
under its belt. We understand complex issues such as security, cloud deployment and performance,
and we know the criteria against which open source or COTS should be deployed. And of course
we’re intimately familiar with the digital service standards set by GDS. All of this means we are well
placed to provide guidance to departments that are new to Digital Service provision.
The breadth of the IT Consultancy services we offer includes:

Cloud Integration: we advise on exploiting cloud technologies to deliver and manage
corporate IT systems with the added benefits of cost reduction and increased flexibility.

Mobile Computing: we advise on deploying services and information delivery solutions to
enable organisations to mobilise their business applications and information assets
consistently and securely.

Application Management: we advise on keeping services LIVE and delivering more for less
– we use ITIL-aligned processes to run and optimise enterprise and departmental web sites,
intranets, and custom-built/off-the-shelf legacy applications.

Agile Enablement: we can train or coach customers to become knowledgeable and
proficient in this approach, and help them become self-sufficient in delivering agile projects
in-house.

Information Management: we use our extensive expertise in record and document
management to provide our customers with a comprehensive and secure view of the
information in their enterprise.

Integration: we deliver efficient joined-up systems, connected processes and reliable
integrated data, a service that is increasingly important as more layers of complexity are
added to enterprise IT estates.
COMMERCIAL - IN CONFIDENCE
© KAINOS 2016
PAGE: 29 OF 44
ISSUE: 1/0
18.3
Keywords
Agile, Business process redesign, Technical Architecture, Operational Architecture, Systems
Architecture, Infrastructure, Service Management, ITIL, Training, Skills transfer, Discovery Study,
Enablement, Mobile, Integration, Application Management
COMMERCIAL - IN CONFIDENCE
© KAINOS 2016
PAGE: 30 OF 44
ISSUE: 1/0
19.
Integration Services
19.1
Service Description
Integration is a core capability within Kainos and we have a team of integration specialists who
focus on solutions that integrate with best of breed product and legacy systems such as Content
Management, eForms, Portals (intranet, extranet and internet), Enterprise Search, Document &
Record Management, Scanning, Document Generation, Reporting, Single Sign On and Context
Management, Database, financial systems and CRM systems.
19.2
Service Detail
Kainos has over 27 years’ experience delivering complex mission critical business systems,
integrating multiple legacy systems, data stores and interfacing with 3rd party products, software
and Cloud services.
Kainos has provided integration services across numerous markets, including:

Health: Evolve, Kainos’s flagship health application, enables access to electronic patient
records through a comprehensive range of integrated solutions and services. Evolve
interfaces with legacy systems and infrastructure, delivering core data and key services
for clinicians.

Financial Services: We have specialist skills in delivering solutions that blend the ‘new‘
with the ‘old‘ thus maintaining effective access to legacy systems and data. These
solutions are delivered using modern technologies that best use today's business need
for web based, mobile, cloud enabled and portal applications.

Public Sector: Kainos has solved complex system integration challenges for public
sector organisations from central and local government to healthcare, transport and
policing. This includes multi-user access, workflow and sophisticated collaboration
applications. We support cloud-based IT environments and provide a comprehensive
range of managed services.
Since 1986, Kainos has specialised in designing and developing complex mission critical
business systems which have involved multiple integration points with a host of varying platforms
and data stores. Our staff members have therefore acquired experience in a wide range of
platforms and technologies, designed to address real business issues and deliver benefits.
We use a range of Enterprise Integration techniques including Application Programming Interface
(API), Batches, Web Services (SOAP), REST Services, IBM MQ Series and MS Message Queue,
Enterprise Service Buses, Publish and Subscribe. Our staff members are highly skilled in
integrating different data formats including XML, HL7, FCIF, CSV, JSON.
When implementing integration, we will normally develop generic APIs which wrap the APIs of
the systems that are in play, enabling the staged migration from legacy to modern systems with
minimal impact on the systems taking part in integration. Kainos has been frequently called upon
to analyse a customer’s existing legacy infrastructure, with a view to provisioning web or REST
services to enable existing investment in mainframe, legacy or batch systems to be consumed by
modern Web 2.0 or mobile clients.
To further enable integration in an Agile environment, we will often develop against stubs for
legacy systems and COTS components. We will also develop stubs for APIs that are required to
enable other development streams to equally simulate early integration. This helps bridge the gap
between agile work streams and the sometimes non-agile way in which dependent systems are
maintained.
19.3
Keywords
Legacy, Cloud, Enterprise, Systems integration, Web Services, XML, API, Continuous Integration
COMMERCIAL - IN CONFIDENCE
© KAINOS 2016
PAGE: 31 OF 44
ISSUE: 1/0
20.
Microsoft Solutions
20.1
Service Description
Kainos specialises in Microsoft SharePoint and Dynamics CRM Services to deliver solutions for
WCM, Workflow, EDRM, Search and Collaboration to customers. As a Microsoft Gold Partner
for more than 10 years, and one of the first ‘elite’ Gold partners, Kainos has a deep understanding
and footprint of leveraging Microsoft technologies to help its customers achieve their business
goals.
20.2
Service Detail
Kainos consultants and developers are dedicated to staying abreast of the latest Microsoft
technology trends and certifications and are recognised as thought leaders in the application of
Microsoft technology to solve real business problems. This covers the full range of frameworks
and products including .NET (C#, ASP.NET, MVC), Dynamics CRM, SharePoint, SQL Server
(SSIS, SSAS, SSRS), Workflow Foundation and Exchange.
We have implemented SharePoint solutions for customers such as the NSPCC, Translink, Dublin
City Council, C2K and Northern Ireland Tourist Board.
20.3
Keywords
Customer relationship management (CRM), Collaboration, Email , SharePoint, Document
Management, Workflow, Dynamics CRM, XRM, SQL Server, Reporting Services (SSRS),
Integration Services (SSIS), BizTalk, Yammer, Exchange, .NET, Visual Studio, Silverlight,
Microsoft Partner
COMMERCIAL - IN CONFIDENCE
© KAINOS 2016
PAGE: 32 OF 44
ISSUE: 1/0
21.
Mobile Development Services
21.1
Service Description
Kainos can provide innovative seamless connectivity on any device from laptops to tablet devices
and smartphones exploiting right technologies, tools and techniques for the solution. We provide
full integration services and information delivery solutions to enable organisations to mobilise their
business applications and information assets consistently and securely.
21.2
Service Detail
Our mobile development services are delivered in such a way that IT managers do not have to
relinquish control of their technology estate or data security. We can bring proven experience of
producing enterprise and consumer apps and can guide you on the strategic approach to
delivering a top class multi-platform mobile experience for your customers. We have advised
customers such as NHS Trust, Bank of Ireland and Aviva on mobile strategy (i.e.
recommendations on Multiple Device Management, Mobile Asset Management, Mobile
Application Management and Security Policies) and overall approach.
Mobile development is a strategic research and development area for Kainos: we were engaged
directly by Microsoft on the beta launch of Windows Mobile 5 and have been running App Camp,
a mobile incubation programmes for student's app projects. We are actively involved in range of
R&D activities for device integration within Connected Health.
We have been designing and developing mobile applications for more than 10 years, originally
using early experimental technologies such as Video IVR to produce mobile apps for a number
of pioneering companies in the Middle East. This experience has positioned Kainos to deliver
world-class mobile solutions for the current breed of mobile platforms such as Apple, Android and
Windows 8. We have direct experience of developing native, web and hybrid applications targeted
specifically at improved employee productivity levels.
Our experience of developing mobile apps for NHS Trusts, Government departments, Bank of
Ireland and a global reinsurance provider has demonstrated that the key to success lies both at
the front end – the user experience – and at the back end – leveraging the -data and functionality
of existing enterprise systems securely. Another key aspect of our mobile offerings is the ability
to operate in challenging connectivity conditions. Allowing mobile users to access content and
progress workflows offline has been a significant element of our work with the NHS Trusts and
continues to be valuable lessons that we bring to new projects.
21.3
Keywords
Multi-platform, Design, Mobile and tablet, Innovation, Remote service, Laptop device, Tablet
device, iPhone, Android, Native application, Hybrid application, Advisory Services, iOS, Windows
Mobile, Responsive Web Sites, API, Web apps, Offline, Security, IVR, Video
COMMERCIAL - IN CONFIDENCE
© KAINOS 2016
PAGE: 33 OF 44
ISSUE: 1/0
22.
Open Source Implementation
22.1
Service Description
Kainos has significant and mature development capability using Open Source technology. This
capability stretches across different parts of our business and has been built-up over many years
to form an integral part of our development capability. We have featured Open Source software
in the successful delivery of enterprise software across our web, cloud and mobile solutions. We
have significant recent experience of delivering Open Source projects for Government Digital
Service (GDS) and have used many Open Source technologies such as: Scala, Sinatra, Play
Framework, Ruby, MongoDB, Drools Expert (Rules Engine), Git (Version Control), Neo4J,
JQuery, D3, Leaflet, Tilestream, XML and WATiR (Automated Testing).
22.2
Service Detail
Kainos has a large skilled team with a blend of Agile delivery experience and relevant Open
Source implementation technical skills. We pride ourselves on business-focused technologyenabled innovation, and continuously research the latest technologies and industry trends to
maintain our innovative edge. For example, we run an Open Source working group which actively
monitors trends and directions in open source technologies. We support this by seeking out and
developing relationships with innovative technology firms in Europe and the USA, at events such
as SXSW and through our own networks.
Our Open Source technology experience spans:




Open Source Software Products that are used instead of traditional commercial
products for document management, workflow, etc.
Open Source Software Components that are used to provide the foundation for our
solutions. This includes, for example, extensive use of Apache Software Foundation
components for JVM solutions to provide instrumentation, XML handling,
communications, etc.
Open Source Tools that provide assistance with the development and test cycle. This
includes use of IDE such as Eclipse or IntelliJ through DevOps tools such as Puppet to
testing tools such as Gatling or TestNG.
Open Source Languages Most universally popular languages today are based on open
standards, many are also released under Open Source license agreements. Kainos
uses the most appropriate language, software and development environment for the
problem and has extensive enterprise development skills in JVM-based languages such
as Java, Scala, etc. in addition to other popular web development and scripting
languages.
In addition, Kainos uses non-relational (NoSQL) databases where most appropriate within our
solutions. This may be used to complement the strengths of a relational database or standalone. For
example, we have recently selected and deployed the following NoSQL databases: MongoDB,
Neo4J, PostgreSQL for document/object storage and Amazon Elastic Search to store and quickly
index hundreds of GB of data in one of our solutions.
Kainos has deep experience in enterprise solutions with workflow, business rules engines, document
management and integration solutions such as service buses. We have recently selected and
deployed the following Open Source enterprise technologies: JBoss Drools for business rules in a
Human Capital Management (HCM) solution, and MuleESB for dealing with integration complexities
between a large amount of legacy systems and a new selection of digital services for customers.
22.3
Keywords
Agile, IL2, IL3, Innovation, XML, Application Support, Training, Skills transfer, GDS design
principles, GIS, Service Standard Github, NoSQL, MongoDB, Neo4J, PostgreSQL, JBoss Drools,
MuleESB
COMMERCIAL - IN CONFIDENCE
© KAINOS 2016
PAGE: 34 OF 44
ISSUE: 1/0
23.
Programme and Project Management
23.1
Service Description
Kainos’s standard approach to programme and project management is based on a practical
application of a number of industry best practices for project delivery, including Agile Delivery
methods as well as established project governance practices such as Managing Successful
Programmes (MSP) and PRINCE2. Kainos has a proven and enviable track record of delivering
projects on time and to budget.
23.2
Service Detail
Our Programme Management function covers:









Project Governance: Implementing a hierarchical programme governance structure to
ensure that the overall governance structure is being adhered to in all projects.
Project Alignment: Ensuring that all projects are aligned with the overall strategic
business goals of the customer. This will include the review and acceptance into operation
of all projects’ documents, including project initiation documents, project plans, quality
plans, risk/issue/assumptions/decision logs, lessons learned logs, etc. This process will
also identify any cross project dependencies and risks/issues.
Project Management: Managing multiple projects to ensure that they are delivered to
scope, on time and within budget, while also delivering business benefit and value for
money. Ensuring that all Project Managers have adequate support, knowledge and
resources in order for them to deliver their individual projects successfully. Non
performing projects will be identified through this process and actions will be defined to
remove non performing resources, project blockers, resolve inter project conflicts etc.
Quality Management: If appropriate, projects should have a formal Project Quality
Plan/Project
Initiation
Document
which
will
be
reviewed
as
project
alignment/management. This documents all the quality assurance and verification
activities and is tailored to suit the individual project.
Resource Management: Ensuring that the project teams are fully resourced from the
customer, Kainos and other applicable third party suppliers and that all resources are
managed to meet the demands, requirements and inter-dependencies of each project.
Communication: Open and honest communication at all levels via face-to-face meetings,
conference calls and regular Programme Status (fortnightly) and Programme Highlight
(monthly) Reports. This will ensure that all parties and individual projects are working
toward a common goal and have full visibility of the strategic objectives of the programme
of deliverables.
Collaboration: Joint-delivery with close co-operation with the customer Programme
Manager/representative and project teams to produce a realistic and effective plan for
each key solution phase.
Progress Tracking: Monitoring progress and reporting of the entire programme against
a high level Programme Plan.
Project Closure: Ensuring that all projects are handed over to the relevant
product/operational support teams with the production of a comprehensive project closure
report and lessons learned log, which are formally signed off by the project team and the
programme board.
Our overriding approach to Programme Management is to be disciplined and pragmatic providing
reliable and repeatable success.
COMMERCIAL - IN CONFIDENCE
© KAINOS 2016
PAGE: 35 OF 44
ISSUE: 1/0
Our Project Management function:
Kainos has a set of Project Management methodologies that have been built up and refined over
many years. These methodologies provide both quality and control throughout all aspects of the
project lifecycle.
Our approach can be tailored according to customer preference and to suit the solution being
developed. We are able to adapt our project delivery approach based on the size and nature of
each project, for example, the use of an Agile Delivery approach is particularly appropriate when
developing digital services. This streamlined approach is workshop-driven and includes heavy
customer involvement to encourage involvement of key business owners and buy-in across the
organisation.
Principles of our Agile project management approach that aid control, planning, monitoring,
reporting and exception handling include:






Project approach, implementation and quality planning tailored to suit the customer
environment.
Benefits driven delivery with clear business justification.
Pro-active monitoring and control through the use of daily stand-ups, Sprint reviews,
retrospectives, burn-down charts and release plan.
Application of appropriate quality control procedures e.g. Test Driven Development,
Continuous Integration, peer code reviews, pair programming and definition of done.
Management by exception. Provision of highlight reports at agreed intervals.
Collaborative approach based on open and honest communication at all levels, where
we use experience and feedback to continuously learn and improve.
Kainos’s approach to customer engagements is to develop long term, mutually advantageous
relationships, where we deliver real business value and commit to a process of continuous
improvement and benchmarking of performance and value. We have a mature relationship
management methodology which has a strong executive sponsorship, broad strategic input,
effective oversight, risk mitigation and clear accountability and authority.
23.3
Keywords
Agile, Scrum Master, Business case development, Key Performance Indicators (KPIs),
Proposition Management, Project Management, PRINCE2, Managing Successful Programmes
(MSP), DSDM, Waterfall, Timebox, Management Information, Transformation
COMMERCIAL - IN CONFIDENCE
© KAINOS 2016
PAGE: 36 OF 44
ISSUE: 1/0
24.
Security
24.1
Service Description
Kainos delivers security services using our ISO 27001 compliant Information Security
Management System as the framework. Where expert advice is needed, our specialised Kainos
Security Working Group is used as required.
24.2
Service Detail
Kainos recognises the need for effective care and protection to be applied to sensitive information
and is ISO27001 accredited. We use an Information Security policy and data security
considerations feature prominently in all aspects of Kainos’s approach to solution design,
implementation and support.
Kainos uses a specialist team of security experts (Security Working Group) to provide advice and
guidance regarding data and application expertise. The Group develops and disseminates best
practice in the area of security and reviews Kainos projects to ensure that these practices are
being followed. These security aspects include Active Directory Single Sign-On, Encryption, Web
Application Security, and Password and Reminder Policy. Kainos is experienced in hardening
deployment platforms through the use of industry standard tools. Advice is provided in areas
such as guarding against accidental loss, destruction, damage to data by ensuring that an
adequate back-up system is in place.
Kainos has experience of working with sensitive data for a number of existing support customers,
such as Central Government departments, NHS Trusts, and various financial institutions. Our
ISO 27001 compliant Information Security Management System will enforce the necessary
controls, compliance and governance to ensure all sensitive data is handled, processed and
stored in an appropriate, controlled manner. The Information Commissioner Office is a Kainos
customer and we believe that this is testimony to the fact that the body tasked with ensuring the
enforcement of the Data Protection Legislation trusts Kainos to look after its information.
Kainos is familiar with HMG Information Assurance Standards 1 through to 7, which collectively
cover Technical Risk Assessment, Risk Management, System Accreditation, Cryptography,
Secure Sanitisation, and other supporting guidance that form part of the CESG IA Portfolio. No
IL3 data will be stored at Kainos. Development and system test servers, together with off-site
backup capabilities are provisioned within an IL3 compliant hosted environment. All Kainos staff
assigned to security engagements are cleared to SC level or above.
Kainos has experience of supporting and enhancing Home Office and DfT solutions that were
subject to Risk Management and Accreditation Document Sets (RMADS) requirements. We have
a good working relationship with several CLAS consultants should we require their specialist
services. Kainos has successfully been approved through the Information Governance Statement
of Compliance (IGSOC) process for connectivity to the NHS N3 network.
24.3
Keywords
IL1, IL2, IL3, Impact Levels, Bridge, Interconnects, CLAS, Public Service Network (PSN),
Government secure network (GSi), Police National Network (PNN), N3, Network Security,
Infrastructure Security, Application Security, Security architecture, Security Cleared (SC), CTC,
SyOPs review, ISO27001, Risk Management and Accreditation Document Sets (RMADS), ISO
27001, Information Security Management (ISM), Encryption, CESG, Hardening, IT Health Check
(ITHC), Good Practice Guides (GPG)
COMMERCIAL - IN CONFIDENCE
© KAINOS 2016
PAGE: 37 OF 44
ISSUE: 1/0
25.
Testing Services
25.1
Service Description
Kainos employs a full time, self-contained core team of testers and have undertaken specialist
testing services for customers often working in joint teams.
25.2
Service Detail
Due to the nature of Kainos as a developer of best of breed products and as a leading implementer
of consulting and development services, we can bring to bear the full extent of testing capability
for product and customer related testing. For customer projects we always create a Test Strategy
document where we extensively detail all the required tasks to ensure a fully tested product is
delivered. Our testing services process is based on the principle that the test team is involved at
all stages of the project lifecycle and contains pre-defined templates for the test artefacts, such
as the test strategy document and test scripts.
When using the Agile methodology for project development, testing services form an integral part
of the entire development process, such as pair programming, code reviews, Test Driven
Development (TDD), Continuous Integration (CI) and Continuous Delivery (CD) to ensure that
each build is a potential release candidate. Having a solution ‘continually deployed’ facilitates
constant visibility to stakeholders and users so any feedback can be gathered at a much earlier
stage and fed back into the current Sprint, where it can be dealt with in the most efficient manner.
In effect, Integration Testing and User Acceptance Testing (UAT) are on-going activities
throughout development, and not an activity left to the end of the project.
Tools used in the delivery of Testing Services include:




Automated UI Testing: Selenium, Capybara, TestNG
Automated Performance Testing: Gatling, Funkload, NeoLoad, LoadRunner
Automated Security Testing: BurpSuite
Automated Acceptance & Integration Testing: JUnit, PHPUnit, QUnit, Rspec, Cucumber,
FitNesse, Mockito
Kainos has experience of delivering secure service based solutions that are fully tested and
accredited across IL1, IL2 and IL3 levels using security processes certified by our ISO 27001
accreditation. Within Kainos, there is a Security Working Group (SWG) whose security experts
are focused on advising projects, at all stages, on all security aspects - process, application,
infrastructure and data. In addition, SWG members are skilled at performing penetration testing
on applications and infrastructure.
We have experience in assisting with the creation of RMADS documentation sets that we’ve
produced in conjunction with our CLAS consultants in advance of us presenting these to
Government Accreditors where accreditation was successfully achieved. We are also familiar
with HMG Information Assurance Standards 1 through to 7, which collectively cover Technical
Risk Assessment, Risk Management, System Accreditation, Cryptography, Secure Sanitisation,
and other supporting guidance that form part of the CESG IA Portfolio. We have implemented
these standards when supplying a number services and solutions within IL2 and IL3 accredited
environments, including Home Office, Information Commissioner’s Office (ICO) and Cabinet
Office ERTP.
25.3
Keywords
Agile, Software testing consultancy, CESG, CLAS, Compliance and Regulatory Testing,
Continuous Integration (CI), Continuous Delivery (CD), HMG Information Assurance Standards,
IL1, IL2, IL3, Integration Testing, ISO 27001, Performance and Technical Testing, RMADS, Test
Automation, Test Management, Test Review and Health Check, Test Driven Development (TDD),
Testing tools, User Acceptance Testing (UAT), Selenium, Capybara, TestNG, Gatling, Funkload,
NeoLoad, LoadRunner, BurpSuite, JUnit, PHPUnit, QUnit, Rspec, Cucumber, FitNesse, Mockito
COMMERCIAL - IN CONFIDENCE
© KAINOS 2016
PAGE: 38 OF 44
ISSUE: 1/0
26.
Support of Live Services
26.1
Service Description
Where a solution has been developed using agile development methodologies - and an agile
approach to system enhancements is to be continued during live operation – then Kainos strongly
recommends a particular regime of Support and Maintenance that’s different from the more
traditional approaches. This is essential during live running to continue to exploit agile delivery
and to provide a highly responsive, efficient and cost effective regime of ongoing change in
constant response to user and business demands. At Kainos we believe we are uniquely
positioned to provide this service. Our service marries our highly-regarded agile development
capabilities to our long-standing and deep skills in the provision of support and maintenance of
mission-critical systems.
The Kainos approach, to Support and Maintenance of agile-developed solutions, is to provide
change via agile development methods - underpinned by robust Service Level Agreements and
Service Management disciplines which are ITIL-aligned and ISO 20000 and 270001 accredited.
The Kainos service is tailored to meet exact requirements with pragmatic SLAs, covering up to
365x24x7 which sees us working with our customers in a very flexible way - supplementing and
developing our customers’ in house capability where required.
26.2
Service Detail
The Kainos service ensures continuity of agile delivered enhancements, throughout live
operation, and pro-actively measures and monitors KPIs to suggest and implement change that
will continually improve the service. Service Level Agreements assure performance and
availability of the system is maintained and improved.
Key to our approach is the close, collaborative working between the Kainos Service Delivery
Manager and the customer Product Owner/Service Manager. System enhancements are driven
through the Product Backlog – the contents of which are constantly being prioritised, worked into
stories and scheduled into sprints. In addition, an emergency change process is created to ensure
that any high priority changes can be made within an optimal time frame. Kainos continually,
proactively drives out service improvements in response to user, business and other stakeholder
feedback and in response to continuous measurement of Key Performance Indicators.
In addition to the highly agile, proactive and responsive approach to system enhancement, Kainos
implements a robust service management regime. This ensures that not only is the system
continually being optimised in terms of functionality it is also, very importantly, being optimised in
terms of availability, performance and security. Kainos’s Support and Maintenance processes are
fully ITIL-aligned and accredited to ISO 20000 and 270001 standards. Kainos provides a single
point of contact for all incidents and service requests – tracing, reporting and managing these
through to resolution – including managing third parties where required.
Where the system has been developed by Kainos, all of the aforementioned processes will have
been created, implemented, tested and fine-tuned during the alpha and beta phases – well ahead
of full live operation.
26.3
Keywords
Application Development, Application Software, Transactional Development Services, Open
source, WebOps, Key Performance Indicators (KPIs), Systems integration services, Systems
analysis and design, Solution Design, Agile, Web-enabled applications (DII compliant), Open
Source, IL2, IL3, Reporting, Application Support, Training, Skills transfer, Property Asset
Management Development, Dashboard, Live Service, .NET, Java, Open source, XML, IL2, IL3,
Scrum, Sprint, Inception, Integration , Deployment, Application Support, GDS design principles,
Discovery, Alpha, Beta, Live, KPIs, Show and Tell, Retrospective, User Needs, Enablement,
Compliance, Open Standards, UX Design, Story Cards, Digital by Default, Service Standard,
Continuous Integration, Test Driven Development
COMMERCIAL - IN CONFIDENCE
© KAINOS 2016
PAGE: 39 OF 44
ISSUE: 1/0
27.
User Experience Consulting
27.1
Service Description
By using our experience gathered from 27+ years’ of delivering solutions to our customers, and
using industry best practise, our team of interface specialists has established an interface design
methodology that we use when working alongside our customers to design their applications.
27.2
Service Detail
The Kainos User Experience Working Group (UXWG) is a team of dedicated user experience
professionals with backgrounds covering all aspects of user interface design and development.
This methodology allows Kainos to understand, and design for, the various factors affecting the
user experience i.e. context (social, physical, technical and task), the user and the system.
Our User Centred Design process focuses heavily on the end user and regards feedback from
the user as crucial at every stage from requirements gathering, wireframes, and design reviews
right through to prototype testing. The iterative design approach used provides a platform that
allows us to design a better user experience based on usability heuristics and real user feedback.
Kainos understands the key role of branding and innovative design in ensuring the success of a
system. Our designers understand the nuances of applying custom layouts and graphical
enhancements to a corporate web environment and have experience of providing intranet and
internet portals that are intuitive, visually pleasing and accessible to users with varying
accessibility requirements.
Aspects of UI design that are covered in the UXWG work include usability, accessibility and how
an application behaves across multiple devices and browsers. Our user experience and design
team take into consideration the accessibility limitations of the current web technologies and can
provide guidance to you as to how best to deliver accessible content without compromising
functionality such as WCAG AA Accessible XHTML needs.
Kainos has developed a sound understanding of what is expected in this area having enjoyed
success in designing solutions for Government. GDS has used Kainos designers in their
innovations department where Kainos designed the PM dashboard, an iPad application that
provides the Prime Minister with the latest information on the hottest topics in Government. The
Aid Information Platform for the Department for International Development was designed by
Kainos, using mapping and charting tools to improve transparency of government aid spending.
Other government projects that Kainos are involved in are the view licence details application for
DVLA, the modernisation of the MOT system for DVSA and the CAP delivery programme for
Defra.
27.3
Keywords
UX Design, User-Centred design practice, User Interface, User stories, Workshops, Graphic
Design, Accessibility, Usability, User, Persona, Research, Assisted Digital, WCAG, HTML5
COMMERCIAL - IN CONFIDENCE
© KAINOS 2016
PAGE: 40 OF 44
ISSUE: 1/0
28.
Website Implementation Services
28.1
Service Description
Kainos has extensive Web Content Management (WCM) experience for customers including
Home Office, Department for Transport (DFT) and the NSPCC. We offer a ‘one stop shop’ service
that includes design, development, deployment and training as well as a mature support and
maintenance service. We have significant experience in both green field developments and
moving from one platform to another.
28.2
Service Detail
Our solutions deliver clean and simple interface based sites/portals that are easy to use, update
and comply with accessibility guidelines using a wide variety of industry standard and open source
web technologies such as:
 Open Source – WordPress, LAMP and Drupal.
 Microsoft SharePoint – Content managed internet and intranet sites/portals.
 Alterian and Ektron Web Content Management (WCM) systems.
Our approach to WCM platform selection is based on the technical, functional, usability and
budgetary requirements of our individual customers.
We provide full WCM project lifecycle services including, but not limited to requirements capture,
graphic and usability design, site taxonomy design, page template and custom component
implementation, automated content review and publishing, content migration, functional, usability
and accessibility testing, user training and support.
Our WCM deployments have been proven to be capable of handling exceptionally large usage
volumes, with some current live sites processing 30 million unique visitors per week with 5-10
million page impressions per day. Such sites are capable of managing 100,000 concurrent
sessions.
Kainos has significant public and private sector experience in the provision of internet, intranet
sites and portal solutions for customers including eircom, Bank of Ireland Life, Aviva, Event
Elephant, Department of Transport (DfT) and General Teaching Council for England (GTCE) and
many more high profile customers. We have contributed services to and helped in the building of
Gov.co.uk. A recent project Kainos managed was the migration of all DfT’s WCM applications
onto a cloud-based open source platform using the Linux, Apache, MySQL, PHP (LAMP) solution
stack.
28.3
Keywords
Agile, Wordpress, Drupal, Web Content Management (WCM), Open Source, Internet, Intranet,
Extranet, WebOps, Web sites, Portal, Self service, Collaboration, Training, Application Support,
Skills Transfer, Responsive Sites
COMMERCIAL - IN CONFIDENCE
© KAINOS 2016
PAGE: 41 OF 44
ISSUE: 1/0
29.
Workday
29.1
Service Description
Kainos is a certified Workday implementation partner, providing services to customers globally.
We have a large team of trained and accredited Workday consultants. Kainos is the only
European partner to be part of Workday’s QA testing team, thus giving us a unique insight into
existing and new Workday functionality. Kainos is also a Workday Certified Solution Partner
providing ‘Smart’ - a unique cloud-based Automated Testing Service for testing Workday
Implementations.
29.2
Service Detail
Our growing Workday practice is complemented by our existing deep expertise in cloud, mobile
and portal platforms. We’re adept at using the right resources for the right job, deploying
specialists from our offices in near-shore locations to provide highly competitive prices.
Customers choose Kainos as an implementation partner not only because we have the right skills
and experience but also because we are significantly less expensive than our competitors.
Our reputation comes from our record of delivering well-designed, flexible and easily supported
software solutions and we are comfortable working with both large global organsiations and
smaller, agile businesses. Further, we support our customers throughout the full life-cycle: from
analysis of requirements through to round-the-clock support. Our relationship with Workday is
successful because we share the same commitment to quality and to our customers.
Kainos employs a proven implementation methodology that provides both quality and control
throughout all aspects of the project lifecycle for Workday project delivery. Our approach is based
on the Workday Accelerated Deployment Methodology and is a proven, rapid methodology that
has been specifically developed for SaaS-based delivery model. The methodology is based on
key stages throughout an implementation. There are five stages with the following key objectives:





Plan Stage – Set the overall project direction and administration while setting customer
expectations;
Architect Stage – Analyse customer requirements and business processes by leveraging
Workday's optimised configurations as a starting point;
Configure & Prototype Stage – Provide an iterative approach to configuring Workday
based on the customer's needs;
Test Stage – Validate configuration decisions and system and user readiness;
Deploy Stage – Effectively transition customer to Production Support and Optimisation
Services.
Each stage has its own quality gate to ensure that the project meets the pre-agreed quality
standards.
Kainos provides Kainos Smart – the unique Automated Testing Suite for testing Workday
Implementations. Smart makes testing Workday configurations faster, easier and less resourceintensive through all stages of a Workday solution from initial implementation, through to life in
Production. By Using Smart, testing time and effort will be reduced by up to 40% during
implementation and up to 60% during life in production.
29.3
Keywords
Workday adoption, Workday implementation, HCM, Payroll, HR Finance, Cloud, Software as a
Service (SaaS), Quality Assurance Testing, Test Automation.
COMMERCIAL - IN CONFIDENCE
© KAINOS 2016
PAGE: 42 OF 44
ISSUE: 1/0
30.
Contact Details
All enquiries relating to this document should be addressed to:
Gareth Black
Kainos Software Limited
Kainos House
4-6 Upper Crescent
Belfast
BT7 1NT
Northern Ireland
E-mail: presales@kainos.com
Tel: (+44) 28 90571100
COMMERCIAL - IN CONFIDENCE
© KAINOS 2016
PAGE: 43 OF 44
ISSUE: 1/0
31.
Commercial Statement
Confidentiality and Copyright
© Kainos Software Limited 2014
This document is the copyright of Kainos Software Limited ("Kainos"), is commercial in nature
and is issued in confidence for use solely in connection with this bid; it must not be reproduced,
in whole or in part, for any other purpose without the prior written consent of Kainos.
Trademarks
Kainos® is a registered trademark of Kainos Software Limited. All rights reserved. You may not
delete or change or modify any copyright or trademark notice.
Corporate Information
“Kainos” refers to the Kainos group of companies of which Kainos Software Limited is the parent
company and has the following subsidiary companies, Kainos Software Ireland Limited, Kainos
Software Poland Spółka z.o.o, Kainos Evolve Limited, Kainos Worksmart Limited, Kainos
Managers Limited (non-trading) and Kainos Trustees Limited (non-trading). Depending on the
nature of services to be provided under a particular contract, Kainos Software Limited or one of
its trading group companies may enter into the contract and/or provide services under the
contract.
Caveats
Kainos has used all reasonable endeavours to ensure that all statements contained in this
document are accurate, but will not be held responsible for any errors or omissions. All information
provided prior to execution of a contract is provided "as is" without warranty of any kind.
This response is submitted 'Subject to Contract' and does not constitute an offer from Kainos.
Kainos reserves the right to withdraw from the tender following due diligence and/or contract
negotiations. In the event that Kainos is successful in this bid the parties will negotiate a mutually
acceptable document and will be contractually bound to each other only upon execution of the
same by their respective authorised signatories.
Evolve is licensed on the basis of the Evolve EULA which may be updated from time to time.
Unless otherwise specifically agreed in an Order Form any and all third party products, services
or software will be supplied by Kainos in the capacity of reseller only passing through to the
customer directly the standard supply terms of the third party vendor.
We consider this response to be commercially sensitive.
Freedom of Information
The information supplied shall be deemed for the purpose of the Freedom of Information Act
2000, to be "sensitive information". The information has been provided in confidence by Kainos
and disclosure may be prejudicial to the commercial interests of Kainos.
COMMERCIAL - IN CONFIDENCE
© KAINOS 2016
PAGE: 44 OF 44