NATIONAL DISABILITY INSURANCE AGENCY
Quarterly Report to Standing Council:
July – September 2013
Quarterly Report to Standing Council
2013/14 Qtr. 1
1
Note:
Data extracted on 2 October, 2013 (Report contains data as at 30 September, 2013).
Published:
23 October, 2013
Contact:
David Bowen
Chief Executive Officer
Key definitions:
State
Based on the participant’s home address
Access request status
Includes all responses; is not unique to single participants
Eligible Participant
Participants whose most recent decision code in Siebel is 'eligible'
Participants with an approved funded support
package
Participants with an approved funded supports package in Siebel
CALD
Country of birth is not Australia, UK, USA, Canada or South Africa, or primary language spoken at
home is not English
Indigenous (ATSI)
Response of:
- Aboriginal but not TSI; or
- Australian Aboriginal; or
- Torres Strait Islander
Approved Cost
Calculated package cost, derived from all approved plan items. Costs are for duration of approved
plan. Approved package cost = unit cost x quantity x number of frequency periods.
EI
Early Interventions
Plans in Progress
Plans under the Plan Header or Funded Support Header created, or are awaiting delegate
approval.
Access Determinations underway
Plans whose current determination is In Progress.
Annualised Package Cost
Approved Package Cost, prorated over a 12 month period to allow like-for-like comparisons. This
value does not represent the expected true cost of a package.
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2013/14 Qtr. 1
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Contents
Contents ............................................................................................................................................................................................... 3
Progress against Statement of Strategic Guidance ............................................................................................................... 5
Reporting under the Integrated NDIS Performance Reporting Framework ...................................................................... 9
Executive summary ................................................................................................................................................................... 10
Background ............................................................................................................................................................................. 10
Data Considerations.............................................................................................................................................................. 10
Overview of Participant Information ................................................................................................................................. 11
Summary of National Performance ................................................................................................................................... 11
1.
Participant Outcomes ................................................................................................................................................................. 12
1.1.1.
Information about participants (total active participants) ............................................................................................... 12
1.1.2.
Support needs for participants ......................................................................................................................................... 13
1.1.3.
Plans requiring early review (%) ........................................................................................................................................ 14
1.2.1.
Delivery of agreed supports as planned ............................................................................................................................ 15
1.2.2.
Proportion of participants with support packages within expected ranges (reference +/- x %) ...................................... 16
1.2.3.
Support funded by type (Tier 2 and Tier 3) ....................................................................................................................... 17
1.2.4.
Average days from access request to support approval ................................................................................................... 18
1.2.5.
Agreed support received / not received by support type ................................................................................................. 19
1.2.6.
Service provider characteristics and market profile ......................................................................................................... 20
1.3.1.
Trends in proportion of participants using each or a combination of plan management options ................................... 21
1.3.2.
Access requests made ....................................................................................................................................................... 22
1.3.3.
Access requests accepted for funding............................................................................................................................... 23
1.3.4.
Reviews of decisions ......................................................................................................................................................... 24
1.3.5.
Total appeals by outcome and average processing time .................................................................................................. 25
1.3.6.
Appeals by Category .......................................................................................................................................................... 26
1.3.7.
Complaints by outcome and average resolution time ...................................................................................................... 27
1.3.8.
Complaint type .................................................................................................................................................................. 28
1.3.9.
Participant/Carer satisfaction with the Agency and the experience................................................................................. 29
2.1.1.
Total payments ($, in kind) ................................................................................................................................................ 30
2.1.2.
Operating Expenses Ratio (% total costs) .......................................................................................................................... 31
2.1.3.
Average length of time from application to commencement of services ......................................................................... 32
2.1.4.
Cash payments to providers and participants, split by support type ................................................................................ 33
2.1.5.
Value of and number of approved packages by client group ........................................................................................... 34
2.1.6.
Number of participants receiving cash payments and/or in-kind supports by client group ............................................. 35
2.1.7.
Ratio of cash to in-kind services by client group ............................................................................................................... 36
2.1.8.
Number of plans with single supports .............................................................................................................................. 37
2.1.9.
Real, average and median costs of individual support packages ...................................................................................... 38
2.1.10.
Client numbers (Tier 2 and Tier 3) ................................................................................................................................ 39
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2013/14 Qtr. 1
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2.
2.1.11.
Total cost of supports funded – Tier 2, Tier 3 ............................................................................................................... 40
2.1.12.
Total number of Tier 3 plans developed ....................................................................................................................... 41
2.2.1.
Proportion of participants with early intervention supports ............................................................................................ 42
2.2.2.
Total and average cost of Investment in research and innovation ................................................................................... 43
Community Inclusion .................................................................................................................................................................. 44
3.1.1. Proportion of participants accessing mainstream services .................................................................................................. 44
3.3.2. Community capacity building activities undertaken by funded NGOs within the period .................................................... 45
Measures documented in Level 2 Performance Reporting Framework not included in this report ........................ 48
Definition of measures reported in Quarterly Report to Standing Council .................................................................... 50
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2013/14 Qtr. 1
4
PART 1
Progress against Statement of Strategic Guidance
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2013/14 Qtr. 1
5
Background
On 28 June 2013, the former Commonwealth Minister for Disability Reform issued a
Statement of Strategic Guidance to the National Disability Insurance Agency (NDIA) Board.
The Statement was issued on behalf of all governments in accordance with section 125 of
the National Disability Insurance Scheme Act 2013 (NDIS Act) and outlined the expectations
of the NDIA Board for the duration of the launch phase of the NDIS and transition to full
scheme.
The Statement of Strategic Guidance specified key deliverables to be achieved by the
Board, including timeframes for achievement. The Statement also requested that the
NDIA Board address progress in achieving the time-specific deliverables in its quarterly
report.
Key deliverables and their progress are outlined in the table below.
Achievements Last Quarter
Deliverable:
Status:
1. Meet all statutory
obligations:
 The Board provided its first quarterly report to the
Standing Council (s174 NDIS Act)
 The Corporate Plan is currently being finalised by
the NDIA Board and will be provided to the Standing
Council as soon as practicable (s177 NDIS
Act)Financial information for 2012-13 was provided in
the Annual Report for the Department of Social
Services (s9 CAC Act)
 The Board provided a statement of compliance with
the CAC Act to the relevant Commonwealth Ministers
(s16 CAC Act)
 The Board has established an Audit and Risk
Committee (s32 CAC Act)
2. Maintain best practice
governance:
 The Board has appointed a Scheme Actuary (s180A
NDIS Act)
 The Board has nominated the Australian
Government Actuary as the Reviewing Actuary
(s180D NDIS Act)
 The Board established a Sustainability Committee to
closely monitor actuarial advice and the long-term
sustainability of the NDIS
 The NDIA is preparing a risk management and fraud
framework.
 All Board meetings are run in accordance with the
CAC Act and the ANAO Public Sector Governance
Better Practice Guides.
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2013/14 Qtr. 1
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Deliverable:
Status:
 All Board members have received training by the
Australian Institute of Company Directors in corporate
and boardroom responsibilities to ensure they operate
with a high degree of diligence, care and skill
3. Statement of Intent
 The Statement of Intent is currently being finalised
by the NDIA Board and will be provided to the
Standing Council as soon as practicable
(Statement of strategic Guidance)
4. Transition plan for
participant phasing in
accordance with the NDIS
Rules and bilateral
schedules;
5. Transition plan agreed
with each host jurisdiction
for management of in-kind
programs; and
6. Transition participants into
the NDIS in accordance
with the client phasing
schedules agreed with all
jurisdictions.
7. Support the
implementation of national
communications protocols
(as set out in the
Intergovernmental
Agreement for the NDIS
launch); and
8. Effectively communicated
with potential participants
and providers to ensure
that they understand how
the roll-out of the NDIS will
affect them.
 Transition plans for in-scope programs and existing
clients have been agreed with each jurisdiction and
are being implemented.
 Phasing Rules have been agreed for each launch
jurisdiction to give effect to bilateral agreements.
Participants are being brought into the scheme
progressively in accordance with phasing Rules.
 Development of bilateral agreements for transition
plans are progressing on schedule for jurisdictions
coming on stream in July, 2014 (Australian Capital
Territory, Northern Territory and Western Australia).
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2013/14 Qtr. 1
 The NDIA has produced a variety of communication
materials and conducted communication and
engagement activities to support the NDIS. Prior to 1
July launch the communications and media roles of
the NDIS were carried jointly by a partnership
between the Agency, NDIS Task Force and FaHCSIA
Communications & Media Branch. In accordance with
the NDIA / DSS Memorandum of Understanding the
Agency assumed direct control over all operational
communications and media functions from 1 October
2013. An overarching integrated communications and
engagement strategy for the NDIA has been prepared
by the Agency for consideration by the NDIA Board at
its November meeting.
 Key communications and engagement outputs since
launch:
o Produced two booklets—‘My Pathway, My
Choices, My Goals—Information for
Participants; and ‘One Big Difference to Lots of
Lives—An Introduction to DisabilityCare
7
Deliverable:
Status:
o
o
o
o
o
o
o
o
o
9. Initial implementation risks
have been identified to
governments.
Quarterly Report to Standing Council
2013/14 Qtr. 1
Australia’
five case studies that use situational examples
to assist different target audiences navigate the
NDIS
one brochure—‘Information About
DisabilityCare Australia’, a general guide to the
NDIS
3 videos that provide information about the
Scheme
40 fact sheets targeting participants and
providers providing information on a variety of
topics
Monthly external newsletter sent via e-mail to
more than 17 000 subscribers
Developed several presentations tailored to
specific and varied stakeholder groups
including people with disability, families, carers,
support providers and the general public.
advertorial material for local and regional press
linked to stakeholder engagement opportunities
primarily in launch sites
Manage, maintain and develop the NDIS web
site (www.ndis.gov.au) with more than
1,150,000 visits (815,512 unique visitors) since
its launch on 4 June 2013. Since the end of the
national advertising campaign in July visits to
the web site have stabilised at 5,000 per day
Delivered more the 850 separate engagement
activities (across all Agency staff) since
1 January 2013 with more than 250 separate
engagement events since 1 July launch
 An Independent Program Assurance role has been
established for launch and an initial three month
stabilisation phase to September 2013, in order to
identify initial implementation risks. This work will now
be built on by the Audit and Risk Committee, which
will develop a comprehensive risk management
framework. Should significant risks emerge these will
be highlighted to the Board and identified to
governments.
8
PART 2
Reporting under the Integrated NDIS Performance
Reporting Framework
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2013/14 Qtr. 1
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Executive summary
Background
This is the National Disability Insurance Agency’s (NDIA) quarterly report for the period
01July to 30 September, in the 2013/14 financial year. The quarterly report details the
NDIA’s actual and expected performance against the full set of Performance Indicators
agreed under the Inter-Governmental Agreement.
The NDIA’s performance reporting framework includes performance measures which
contribute directly to the achievement of the National Disability Insurance Scheme (NDIS)
Outcome Goals, as agreed by the Standing Council. Three key design elements for the
Scheme have been to ensure that the Scheme i) enhances choice and control for
participants, ii) operates on insurance principles, and iii) fosters a wide range of community
based and mainstream supports for people with disabilities. These outcome areas are
integral to the performance reporting framework, and have been summarised as Participant
Outcomes, Financial Sustainability and Community Inclusion respectively.
National Disability Insurance Scheme Outcome Areas
Participant Outcomes
Financial Sustainability
Community Inclusion
The Executive Summary contains summary participant information and a summary of
national performance across each of the outcome areas identified above. The main body of
the report contains detailed analysis for each of the performance indicators agreed under the
Inter-Governmental Agreement for presentation to the Standing Council. This analysis
includes both aggregated national performance, as well as jurisdiction performance.
Data Considerations
The contents of this report are subject to access and availability of quality data.
Some measures in this report are not considered to be reliable at this stage, due to the
relatively small number of participants and evolving data entry procedures. It is expected
that reporting will become more reliable as the number of participants grows and the
Agency’s systems evolve.
Consistent with the decision of the Standing Council regarding the Performance Reporting
Framework, and the progressive delivery of measures as they become available, some
measures expected in this report are currently not available. Specific measures omitted are
listed in Appendix 1, with reasons for exclusion are included in Appendix 2. In general,
measures excluded from this report fall into the following categories:
 Further development time is required o Many measures in the performance monitoring framework relate to outcomes
or longitudinal trends. In the first year of the Scheme, these comparisons of
current performance to history will not be possible, due to the absence of any
baselines.
o In some cases, there is insufficient data available. Inclusion of these
measures would have been inaccurate or misleading.
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
Insufficient data integrity –
o Throughout the launch period, development will continue within the National
Disability Insurance Agency’s IT systems and business processes. During
the early stages of the Scheme, reporting is particularly vulnerable to data
integrity issues. Where these issues may lead to inaccurate o misleading
results, they have been excluded.
Overview of Participant Information
Tables 1 and 2, below, provide an overview of activity in relation to participants joining the
National Disability Insurance Scheme, and associated costs.
Table 1: Demographics of participants entering the National Disability Insurance Scheme,
September Quarter, 2013
Gender
Cost of individual
supports
Eligible Participants
Approved
Participants
Average cost of
Participants $ ‘000
Age
Total
ATSI
CALD
M
F
X
0-4
5-14
15-24
25-44
45-64
65+
2029
1.2%
1.8%
57%
43%
0%
20%
18%
24%
19%
18%
1%
921
2%
2%
57%
43%
0%
26%
12%
26%
17%
19%
0%
46
56
34
45
48
0
20
18
66
64
59
0
Table 2: Number of participants entering the National Disability Insurance Scheme and
average support package costs by Primary Disability Type, September Quarter, 2013
Primary disability type
Cost of individual
supports
Eligible Participants
Approved
Participants
Average cost of
Participants $ ‘000
Total
Physical
Intellectual/
Learning
Neurological
Psychiatric
Sensory/
Speech
2029a
15%
59%
17%
2%
7%
921
4%
65%
22%
2%
6%
46
34
46
55
62
17
Summary of National Performance
For the period ending September 2013, overall experience was broadly in line with
expectations. Key results are summarised below:
Participant Outcomes
During the early stages of the Scheme, the major goals for this area include the
management of access requests, planning, goal setting and delivery of supports as planned.
Achievement of goals and progression towards increased independence, economic
participation and social participation will not be able to be reported until at least the first
quarterly report of 2014/15.
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At the end of Quarter 1, over 3,000 access requests have been received, resulting in over
2,000 eligible determinations. With almost 1,000 participants having approved plans by
September 2013, the strong baseline has been established for measuring achievement of
participant goals in key life domains; over 90% of plans to date are actively supporting the
achievement of participant goals in social domains.
To date, only a very small percentage of approved supports have been claimed by providers
or participants (<5%). Provider registrations have tracked to expectations, with a range of
support types now available to participants, being offered by a range of predominantly statebased non-government organisations, and small and medium enterprises.
The majority of active participants are choosing to have the Agency manage the
administration of their plans, with 28% of participants nominating to partially or entirely self –
manage their plan. To date, only one participant has engaged a professional plan manager.
During the first quarter of the Scheme, participant satisfaction with the Agency is high, and
there have been less than 21 complaints raised.
Financial Sustainability
Total claims, both cash and in-kind payments, are significantly lower than expected. In
quarter one of the 2013/14 financial year, $116K has been claimed of the $35.7M of
supports approved to have been provided by the end of September.
As the duration of plans can vary participant-to-participant, the value of approved funded
supports is discussed as an annualised figure; all plans are prorated to a12-month duration.
At the end of September, the annualised average approval was $46,290.
To date, $35.7M has been committed in 921 plans. The majority of this funding is to support
needs in self-care, communication and community inclusion life domains, through the
provision of assistive-type supports.
Reflecting sound insurance principles, 60% of approved plans contain an investment in early
intervention supports. Although too early to realise the benefits of these interventions, future
reports to the Standing Council will document the impact of these investments on the longterm costs of participants. Close to $4 million has been invested in community capacity
building activities, undertaken by non-government organisations.
Community Inclusion
In the first quarter of the Scheme, the major focus has been on transitioning participants onto
plans, including the referral of active participants to mainstream supports where appropriate.
To date, 95% active participants have been referred to mainstream.
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Detailed Performance Indicators
1. Participant Outcomes
1.1. People with disability achieve their goals for independence, social and economic participation
1.1.1. Information about participants (total active participants).
Gender
Age
Primary disability type
Total
ATSI
CALD
M
F
X
0-4
5-14
1524
2544
4564
65+
Physical
Intellectual/
Learning
Neurological
Psychiatric
Sensory/
Speech
Unclassified
NSW
259
#
#
53%
47%
0%
8%
#
10%
#
38%
0%
5%
59%
24%
#
#
#
SA
145
#
#
61%
39%
0%
95%
#
0%
#
0%
0%
3%
56%
21%
#
#
#
TAS
153
#
#
59%
41%
0%
0%
#
100%
#
0%
0%
3%
75%
18%
#
#
#
VIC
364
#
#
56%
44%
0%
23%
#
16%
#
20%
0%
5%
69%
23%
#
#
#
921
2%
2%
57%
43%
0%
26%
13%
26%
17%
19%
0%
4%
65%
22%
2%
6%
0%
State
Total
# = This cell is not populated as there is a risk of disclosure of personal information about one or more individuals and a resulting interference with privacy
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1.1.2. Support needs for participants
Support Domain
Total
Community
Economic
Education
Health +
Wellbeing
Living
Arrangements
Social
NSW
SA
TAS
VIC
259
#
26
19
205
131
252
145
#
0
30
76
73
140
153
#
21
24
112
81
136
364
#
40
68
303
222
373
Total
921
State
2
87
141
696
507
901
# = This cell is not populated as there is a risk of disclosure of personal information about one or more individuals and a resulting interference with privacy
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1.1.3. Plans requiring early review (%)
State
NSW
Proportion
3.26%
SA
11.11%
TAS
9.30%
VIC
3.29%
Total
5.36%
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1.2 Increased mix of support options and innovative approaches to provision of support in response to assessed need
1.2.1. Delivery of agreed supports as planned
NSW
Total Claimed
in Plans
$51,803
Prorated plan
amount
$1,387,885
%
3.73%
SA
$15,105
$325,877
4.64%
TAS
$8,528
$1,003,862
0.85%
VIC
$40,939
$1,533,605
2.67%
Total
$116,376
$4,251,229
2.74%
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1.2.2. Proportion of participants with support packages within expected ranges (reference +/- x %)
Planner
Senior
Planner
Director
State
Manager
NSW
57%
22%
17%
4%
SA
77%
19%
5%
0%
TAS
41%
38%
16%
5%
VIC
50%
37%
10%
3%
Total
55%
30%
12%
3%
Expected
38%
40%
16%
6%
Variance
+17%
-10%
-4%
-3%
State
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1.2.3. Support funded by type (Tier 2 and Tier 3)
Tier 3
Total
Plans
Communication
Community
NSW
259
356
#
Community
- Social and
Civic
263
SA
145
267
#
TAS
153
176
VIC
364
Total
921
State
Domestic
Life
Education
Employment
94
#
19
General
Tasks and
Demands
73
27
7
#
0
#
190
48
#
510
#
353
164
1309
1
833
313
Interpersonal
Relationships
Learning and
Knowledge
Mobility
Selfcare
64
11
100
453
29
15
30
114
145
22
46
24
18
70
211
#
33
136
82
41
274
737
42
74
284
185
100
558
1546
# = This cell is not populated as there is a risk of disclosure of personal information about one or more individuals and a resulting interference with privacy
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1.2.4. Average days from access request to support approval
State
Av days access
request to plan
approval
NSW
41
SA
41
TAS
25
VIC
37
Total
37
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1.2.5. Agreed support received / not received by support type
State
Economic
Education
Health + Wellbeing
Living Arrangements
Social
NSW
0%
0%
18%
15%
7%
SA
TAS
0%
0%
12%
0%
1%
0%
7%
0%
11%
0%
VIC
0%
0%
6%
3%
3%
Total
0%
4%
7%
5%
5%
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1.2.6. Service provider characteristics and market profile
Disability
care
Allied
health
Disability
equipment
Plan
management
providers
Other
Total
515
427
513
491
2
Local
0
0
0
State
495
410
489
National
20
17
24
0
465
26
0
2
0
704
0
691
13
NGO
188
125
116
208
0
215
SME
309
283
372
261
2
467
Total
Other private
3
4
13
6
0
4
Public
15
15
12
16
0
18
Previously
providing
Department of
Social Services
Not previously
providing
Department of
Social Services
347
357
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1.3 People with disability are able and supported to exercise choice
1.3.1. Trends in proportion of participants using each or a combination of plan management options
NSW
SA
TAS
VIC
Agency Managed
Combination
Plan
Management
Provider
64.4%
86.8%
74.8%
70.9%
30.2%
7.9%
19.4%
28.0%
#
#
#
#
Self-Managed
#
#
#
#
72.2%
24.1%
0.1%
3.6%
Total
# = This cell is not populated as there is a risk of disclosure of personal information about one or more individuals and a resulting interference with privacy
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1.3.2. Access requests made
Total numbers
Total
Closed
Eligible
In Progress
Ineligible
Not
Determined
Revoked
Withdrawn
NSW
1009
#
603
268
80
#
#
50
SA
522
#
292
201
19
#
#
10
TAS
401
#
248
68
3
#
#
82
VIC
1290
#
886
336
33
#
#
33
Total
3222
2
2029
873
135
2
6
175
Total
Closed
Eligible
In Progress
Ineligible
Not
Determined
Revoked
Withdrawn
1009
#
59.8%
26.6%
7.9%
#
#
5.0%
SA
522
#
55.9%
38.5%
3.6%
#
#
1.9%
TAS
401
#
61.8%
17.0%
0.7%
#
#
20.4%
VIC
1290
#
68.7%
26.0%
2.6%
#
#
2.6%
Total proportions
NSW
0.1%
63.0%
27.1%
4.2%
0.1%
0.2%
5.4%
Total
3222
# = This cell is not populated as there is a risk of disclosure of personal information about one or more individuals and a resulting interference with privacy
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1.3.3. Access requests accepted for funding
State
NSW
Accepted
259
SA
145
TAS
153
VIC
364
Total
921
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1.3.4. Reviews of decisions
NSW
Number
Affirmed
0
Revised
0
Total
0
SA
Number
Affirmed
0
Revised
0
Total
0
TAS
Number
Affirmed
0
Revised
0
Total
0
VIC
Number
Affirmed
0
Revised
0
Total
0
Total
Number
Affirmed
0
Revised
0
Grand Total
0
Quarterly Report to Standing Council
2013/14 Qtr. 1
Average Days
Average Days
Average Days
Average Days
Average Days
24
1.3.5. Total appeals by outcome and average processing time
NSW
Number
Approved
0
Denied
0
Total
0
SA
Number
Approved
0
Denied
0
Total
0
TAS
Number
Approved
0
Denied
0
Total
0
VIC
Number
Approved
0
Denied
0
Total
0
Total
Number
Approved
0
Denied
0
Grand Total
0
Quarterly Report to Standing Council
2013/14 Qtr. 1
Av days
Av days
Av days
Av days
Av days
25
1.3.6. Appeals by Category
Total
NSW
0
SA
0
TAS
0
VIC
0
Total
0
Category 1
Quarterly Report to Standing Council
2013/14 Qtr. 1
Category 2
Category 3
Category 4
Category 5
Category 6
26
Category 7
Category 8
1.3.7. Complaints by outcome and average resolution time
NSW
Closed - referred to
another agency
Closed - resolved
Open
Total
Av days
0
0
1
13
1
6
Closed - referred to
another agency
Closed - resolved
Open
Total
Number
Av days
0
0
0
0
0
0
Closed - referred to
another agency
Closed - resolved
Open
Number
Av days
0
0
3
1
0
0
3
Quarterly Report to Standing Council
2013/14 Qtr. 1
Closed - referred to
another agency
Closed - resolved
Open
Number
Av days
0
0
8
15
6
20
14
National Office
Closed - referred to
another agency
Closed - resolved
Open
Total
0
TAS
VIC
Total
2
SA
Total
Number
Number
Av days
1
1
0
0
1
7
2
Total
Closed - referred to
another agency
Closed - resolved
Open
Total
Number
Av days
1
1
12
11
8
17
21
27
1.3.8. Complaint type
Administration
Behaviour
Uncategorised
Agency
5
5
1
0
Provider
1
1
1
0
0
Total
6
6
2
Administration
Behaviour
Uncategorised
Administration
Behaviour
Uncategorised
Agency
0
0
0
Agency
0
0
0
Provider
0
0
0
Provider
1
1
0
Total
0
0
0
Total
1
1
0
TAS
Administration
Behaviour
Uncategorised
Total
Administration
Behaviour
Uncategorised
Agency
2
0
0
Agency
8
5
1
Provider
0
1
0
Provider
3
3
1
Total
2
1
0
Grand Total
11
8
2
NSW
Administration
Behaviour
Uncategorised
Agency
1
0
0
Provider
1
0
Total
2
SA
Quarterly Report to Standing Council
2013/14 Qtr. 1
VIC
National Office
28
1.3.9. Participant/Carer satisfaction with the Agency and the experience
(Note: Satisfaction is reported on a scale of -2 extremely dissatisfied to +2 extremely satisfied, with 0 = neutral)
Participant Satisfaction
Experience satisfaction
Avg Score
Avg Score
NSW
1.91
0.10
SA
1.46
0.20
TAS
1.91
0.30
VIC
1.68
0.20
Total
1.67
0.20
State
Quarterly Report to Standing Council
2013/14 Qtr. 1
29
Financial Sustainability
2.1. Effective estimation and management of short-term and long term costs
2.1.1. Total payments ($, in kind)
State
CASH
IN-KIND
Total
NSW
$51,803
$0
$51,803
SA
$8,750
$6,355
$15,105
TAS
$8,528
$0
$8,528
VIC
$29,131
$11,808
$40,939
Total payments
$98,213
$18,163
$116,376
Quarterly Report to Standing Council
2013/14 Qtr. 1
30
2.1.2. Operating Expenses Ratio (% total costs)
%
Operating
expenses ratio
Quarterly Report to Standing Council
2013/14 Qtr. 1
84.6%
31
2.1.3. Average length of time from application to commencement of services
State
NSW
Average Days After
Access Request
VIC
58
65
48
63
Total
60
SA
TAS
Quarterly Report to Standing Council
2013/14 Qtr. 1
32
2.1.4. Cash payments to providers and participants, split by support type
Support Category
Assess-Skill, Ability, Needs
Assist Prod-Personal Care/Safety
Participant
Service
Provider
Agency
Total
$0
$6,655
$0
$6,655
$7,273
$1,230
$1273
$9,777
Assistive Equip-Recreation
$449
$0
$0
$449
Assist-Life Stage, Transition
$0
$3,150
$0
$3,150
Assist-Personal Activities
$4,447
$16,278
$0
$20,725
Assist-Travel/Transport
$115
$0
$0
$115
Behaviour Support
$0
$656
$0
$656
$3,184
$0
$0
$3,184
Daily Tasks/Shared Living
$0
$0
$0
$0
Development-Life Skills
$0
$2,605
$0
$2,605
Communication & Info Equipment
Early Childhood Supports
$0
$847
$0
$847
Equipment Special Assess Setup
$328
$1,831
$585
$2,744
Home Modification
$510
$0
$0
$510
Household Tasks
$200
$17
$0
$217
$2,961
$0
$0
$2,961
$323
$14,497
$0
$14,820
$2,195
$6,360
$725
$9,280
$674
$683
$0
$1,357
Therapeutic Supports
$1,920
$16,239
$0
$18,159
Total
$24,580
$71,050
$2,583
$98,213
Other Innovative Supports
Participate Community
Personal Mobility Equipment
Physical Wellbeing
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2013/14 Qtr. 1
33
2.1.5. Value of and number of approved packages by client group
Physical
39
Total
committed
costs
$1,126,251
Intellectual/Learning
599
$23,045,342
$46,487
Neurological
203
$9,643,283
$54,623
Sensory/Speech
22
$1,059,955
$17,314
Psychiatric
54
$782,655
$61,542
Unclassified
4
$70,216
$19,868
921
$35,727,705
$46,290
Primary Disability
Number
Total
Quarterly Report to Standing Council
2013/14 Qtr. 1
Average
annualised
cost
$34,130
34
2.1.6. Number of participants receiving cash payments and/or in-kind supports by client group
State
Cash
In-kind
Cash and
in-kind
Total
NSW
45
0
0
45
SA
12
6
1
19
TAS
3
0
0
3
VIC
33
0
1
34
Total
93
6
2
101
Quarterly Report to Standing Council
2013/14 Qtr. 1
35
2.1.7. Ratio of cash to in-kind services by client group
State
Cash
services
In-kind
services
NSW
100%
0%
SA
58%
42%
TAS
100%
0%
Vic
71%
29%
Total
84%
16%
Quarterly Report to Standing Council
2013/14 Qtr. 1
36
2.1.8. Number of plans with single supports
Single supports
State
Yes
No
Ratio
VIC
12
22
11
36
250
123
142
327
4.6%
15.2%
7.2%
9.9%
Total
81
842
8.8%
NSW
SA
TAS
Quarterly Report to Standing Council
2013/14 Qtr. 1
37
2.1.9. Real, average and median costs of individual support packages
Actual expenditure
total
$51,803
Average annualised
committed
$50,800
Median annualised
committed
$25,500
SA
$15,105
$23,300
$15,800
TAS
$8,528
$66,000
$46,700
VIC
$40,939
$46,300
$27,400
Total
$116,376
$46,290
$26,200
State
NSW
Quarterly Report to Standing Council
2013/14 Qtr. 1
38
2.1.10. Client numbers (Tier 2 and Tier 3)
Tier 2
TABLE 1: THIS TABLE IS INTENTIONALLY BLANK: THERE IS INSUFFICIENT DATA AVAILABLE TO PRODUCE MEANINGFUL REPORTING AGAINST THIS MEASURE AT THE TIME OF PUBLICATION
Gender
State
Total
ATSI
CALD
M
F
Age
X
0-4
5-14
1524
Primary disability type
2544
4564
65+
Physical
Intellectual/
Learning
Neurological
Psychiatric
Sensory/
Speech
Unclassified
NSW
SA
TAS
VIC
Total
Tier 3
Gender
Age
Primary disability type
State
Total
ATSI
CALD
M
F
X
0-4
5-14
1524
2544
4564
65+
Physical
Intellectual/
Learning
Neurological
Psychiatric
Sensory/
Speech
Unclassified
NSW
259
#
#
53%
47%
0%
8%
#
10%
#
38%
0%
5%
59%
24%
#
6%
#
SA
145
#
#
61%
39%
0%
95%
#
0%
#
0%
0%
3%
56%
21%
#
20%
#
TAS
153
#
#
59%
41%
0%
0%
#
100%
#
0%
0%
3%
75%
18%
#
1%
#
VIC
364
#
#
56%
44%
0%
23%
#
16%
#
20%
0%
5%
69%
23%
#
2%
#
Total
921
2%
2%
57%
43%
0%
26%
13%
26%
17%
19%
0%
4%
65%
22%
2%
6%
0%
# = This cell is not populated as there is a risk of disclosure of personal information about one or more individuals and a resulting interference with privacy
Quarterly Report to Standing Council
2013/14 Qtr. 1
39
2.1.11. Total cost of supports funded – Tier 2, Tier 3
State
Committed funds
NSW
$11,569,224
SA
$1,719,876
TAS
$7,688,988
VIC
$14,749,617
Total
$35,748,817
Quarterly Report to Standing Council
2013/14 Qtr. 1
40
2.1.12. Total number of Tier 3 plans developed
State
Tier 3 plans
NSW
259
SA
145
TAS
153
VIC
364
Total
921
Quarterly Report to Standing Council
2013/14 Qtr. 1
41
2.2.1. Proportion of participants with early intervention supports
State
Ratio
NSW
51%
SA
79%
TAS
51%
VIC
63%
Total
60%
Quarterly Report to Standing Council
2013/14 Qtr. 1
42
2.2.2. Total and average cost of Investment in research and innovation
State
Total #
Total $
Average investment
NSW
0
$0
$0
SA
0
$0
$0
TAS
0
$0
$0
VIC
0
$0
$0
Total
0
$0
$0
Quarterly Report to Standing Council
2013/14 Qtr. 1
43
2. Community Inclusion
3.1 People with disability are able to access support from mainstream services
3.1.1. Proportion of participants accessing mainstream services
Total participants
Participants
accessing
mainstream
services
Proportion
accessing
mainstream
services
88%
100%
90%
100%
95%
NSW
259
SA
145
TAS
153
VIC
364
231
145
138
363
TOTAL
921
877
Quarterly Report to Standing Council
2013/14 Qtr. 1
44
3.3.2. Community capacity building activities undertaken by funded NGOs within the period
TOTAL
Activities undertaken
Funding $
5
$3,955,067
Quarterly Report to Standing Council
2013/14 Qtr. 1
45
Appendix 1
Measures documented in Level 2 Performance
Reporting Framework not included in this report
Quarterly Report to Standing Council
2013/14 Qtr. 1
48
For reasons detailed in Appendix 2, not all measures documented in the Intergovernmental
Agreement were able to be reported on for 2013/14 Q1. These are listed below:
1.
People with disability lead lives of their choice
People with disability achieve their goals for independence, social and economic participation
Proportion of participants achieving their life goals as specified in their plan
Proportion of participants achieving their plan goals (total)
Proportion of participants achieving their plan goals in one or more specific domains:
o Economic
o Social
o Education
o Health and well-being
o Living arrangements
 Planning and goal setting completed on time (%)
 Trends in proportion of participants using different approaches to decision supports
 Carer satisfaction with agency




2.














NDIS is a financially sustainable, insurance-based scheme
Growth in future commitments
Average support package growth rate (%)
Management of prudential risk
Provision of supports
Average cost of supports per assessor
Current and future funding resources
Current expenditure compared to projections
Projected expenditure compared to projected revenue
Long term cost trends (population, price and wage growth)
Average client lifetime cost of support
Number of Tier 2 supports with LAC funding and purpose of funding
Average cost of internal reviews
Average cost of appeals
Proportion of participants with reduced needs after intervention supports




Greater community inclusion of people with disability
People with disability are able to access support from mainstream services
Successful referrals to mainstream / generic disability services (Tier 2 and Tier 3)
Community awareness activities undertaken within the period
Community capacity building activities undertaken by LACs within the period
3.
Quarterly Report to Standing Council
2013/14 Qtr. 1
49
Appendix 2
Definition of measures reported in Quarterly Report
to Standing Council
Quarterly Report to Standing Council
2013/14 Qtr. 1
50
Title
1
1.1.1.
Participant Outcomes
Information about
participants (total active
participants)
1.1.2.
Support needs for
participants
n/a
Proportion of participants
achieving their life goals as
specified in their plan
n/a
Proportion of participants
achieving their plan goals
(total)
n/a
Proportion of participants
achieving their plan goals in
one or more specific
domains
n/a
Planning and goal setting
completed on time (%)
1.1.3.
Plans requiring early review
(%)
Quarterly Report to Standing Council
2013/14 Qtr. 1
Page
Brief Description
Included in 2013-14 Q1
report?
12
12
Summary of demographics
for active participants,
defined as people eligible
for funding as per the Act,
who have an approved plan
for funding in place.
Yes
13
For active participants,
identifies the life domains
which supports are being
funded to address identified
need. Note: Approved
funding may address more
than one life domain.
Yes
-
The outcome of a review of
a participant's goals. Goals
refer to the overarching,
personal goals of
participants.
No - insufficient scheme
development for any plan
reviews. Reporting to
commence in 2014/15.
-
The outcome of a review of
a participant's plan
objectives (plan goals). Plan
objectives refer to the
identified aims within a plan,
for which funding is
allocated to support the
achievement.
No - insufficient scheme
development for any plan
reviews. Reporting to
commence in 2014/15.
-
The outcome of review of a
participant's plan objectives
(plan goals), with
identification of the
aggregated life domain the
objective was related to.
No - insufficient scheme
development for any plan
reviews. Reporting to
commence in 2014/15.
-
14
Reports the proportion of
plan reviews that are
completed on or before the
previous plan's scheduled
end date.
Reports the proportion of
plans that were, or are due
to be, reviewed less than 12
months after the plan
commenced
No - insufficient scheme
development for any plan
reviews. Reporting to
commence in 2014/15.
Yes
51
Measure
n/a
Title
Page
Brief Description
Included in 2013-14 Q1
report?
Title
Page
Brief Description
Included in 2013-14 Q1
report?
-
On plan review, number of
participants who change the
way funding is utilised to
support their needs
No - insufficient scheme
development for any plan
reviews. Reporting to
commence in 2014/15.
Active Participants (Tier 2
and Tier 3)
n/a
Availability of provider
services (%)
1.2.1
Delivery of agreed supports
as planned
15
1.2.2
Proportion of participants
with support packages within
expected ranges (reference
+/- x %)
16
1.2.3
Support funded by type (Tier
2 and Tier 3)
1.2.4
Average days from access
request to support approval
-
Proportion of identified
support needs that have at
least one registered
provider servicing the
residential area of the
participant.
Proportion of funds
committed for supports
planned to be delivered to
date that have been
claimed. This measure is not
the total planned amount,
but the planned amount
prorated by the number of
days that have passed at the
time of reporting.
Funding delegation levels
are set using a reference
package tool, using need
and demographic
information as inputs. This
measure reports the
delegation required to
approve committed plans
Yes - insufficient time for
meaningful development
Yes
17
Life domains for which
supports have been funded.
Note: A single plan can
contain funding in multiple
life domains
Yes
18
Days taken from when
Access Request is received
until initial funded plan is
approved.
Yes
Yes
Yes
1.2.5
Agreed support received /
not received by support type
19
Proportion of participants
with funded supports in
aggregated life domains that
have had at least one claim
for payment.
1.2.6
Service provider
characteristics and market
profile
20
Market profile of registered
providers
Quarterly Report to Standing Council
2013/14 Qtr. 1
No. Data is not currently
available for this
measure.
52
Page
Brief Description
Included in 2013-14 Q1
report?
-
At plan review, proportion
of participants who choose
to change the way their plan
is managed
No - insufficient scheme
development for any plan
reviews. Reporting to
commence in 2014/15.
Page
Brief Description
Included in 2013-14 Q1
report?
1.3.1
Trends in proportion of
participants using each or a
combination of plan
management options
21
Split of plan management
options being used by active
participants
Yes
1.3.2
Access requests made
22
Number of formal requests
for access, with status of
request.
Yes
1.3.3
Access requests accepted for
funding
23
Number of eligible access
requests that have
established plans for funding
Yes
Title
n/a
Measure
Trends in proportion of
participants using different
approaches to decision
supports
Title
1.3.4
Reviews of decisions
24
1.3.5
Total appeals by outcome
and average processing time
25
1.3.6
Appeals by Category
26
1.3.7
Complaints by outcome and
average resolution time
27
1.3.5
Complaint type
28
Quarterly Report to Standing Council
2013/14 Qtr. 1
Number of decisions that
have been formally
requested to be reviewed by
participants, providers or
their agents.
Number of appeals
submitted
Number of appeals
submitted
Number of complaints
submitted by participants,
providers, staff, and/or the
general community
Number of complaints
submitted by participants,
providers, staff, and/or the
general community
Yes
Yes
Yes
Yes
Yes
53
Title
1.3.9
Measure
2
n/a
Participant/Carer satisfaction
with the Agency and the
experience
Title
Financial Sustainability
Growth in future commitments
Page
Brief Description
29
On a scale of -2 extremely
dissatisfied to +2 extremely
satisfied, with 0 = neutral,
self-reported satisfaction of
participants and their carers.
"Participant Satisfaction"
reports satisfaction of
participants with the
Agency, and in particular,
the planning process.
"Experience Satisfaction"
reports the overall
satisfaction of a participant
with their current life
experience and outcomes.
Page
Partial - Data is not
available at this time to
report Carer Satisfaction
Included in 2013-14 Q1
report?
30
-
2.1.1
Total payments ($, in kind)
30
2.1.2
Operating Expenses Ratio (%
total costs)
31
n/a
Average support package
growth rate (%)
2.1.3
Average length of time from
application to commencement
of services
Quarterly Report to Standing Council
2013/14 Qtr. 1
Brief Description
Included in 2013-14 Q1
report?
-
32
Reports growth in
projected liabilities, as
per actuarial modelling
No - insufficient scheme
experience for informed
adjustment to actuarial
model
Total claims against plans,
split by cash and in-kind.
Note: This does not
represent total
expenditure (reported in
Measure 2.1.17)
Yes
Operating Expenses as a
proportion of total
scheme costs
Growth from previous
quarter in average
committed annualised
costs
Average time from when
access request is
submitted, to first invoice
for support is received by
NDIA
Yes
No - insufficient scheme
development time to
report growth
Yes
54
Measure
n/a
2.1.4
2.1.5
Title
Page
Management of prudential risk
-
Cash payments to providers
and participants, split by
support type
Value of and number of
approved packages by client
group
Reports liabilities and
assets of the Agency
33
yes
34
Number of plans with
approved funding, the
total costs committed in
those plans, and the
average annualised cost
of the plans.
Yes
Number of participants
receiving cash payments and/or
in-kind supports by client group
35
2.1.7
Ratio of cash to in-kind services
by client group
36
Title
Page
Number of participants
who have had claims
against plans. This does
not represent total
expenditure (see Measure
2.1.17)
Ratio supports claimed
paid through cash or inkind arrangements
Brief Description
Average value of funds
committed in plans per
planner
n/a
Average cost of supports per
assessor
2.1.8
Number of plans with single
supports
n/a
Current and future funding
resources
-
n/a
Current expenditure compared
to projections
-
Actual expenditure
compared to actuarial
projections
n/a
Projected expenditure
compared to projected revenue
-
Comparison of projected
expenditure to projected
revenue
Quarterly Report to Standing Council
2013/14 Qtr. 1
Included in 2013-14 Q1
report?
No - insufficient scheme
experience for informed
adjustment to actuarial
model
Cash payments against
plans, split by support
type and payee. This
does not represent total
expenditure (See measure
2.1.17)
2.1.6
Measure
Brief Description
-
37
Number of plans
approved that only
contain a single type of
support
Current annualised costs
of approved plans, and
the unannualised
committed value of plans
Yes
Yes
Included in 2013-14 Q1
report?
No - insufficient scheme
experience for informed
adjustment to actuarial
model
Yes
No - insufficient scheme
experience to compare
expenditure to
projections
No - insufficient scheme
experience to compare
expenditure to
projections
No - insufficient scheme
experience for informed
adjustment to actuarial
model
55
Measure
n/a
Title
Long term cost trends
(population, price and wage
growth)
Page
-
2.1.9
Real, average and median costs
of individual support packages
n/a
Average client lifetime cost of
support
-
2.1.10
Client numbers (Tier 2 and Tier
3)
39
38
Brief Description
Monitors long term
economic assumptions
Reports total
expenditure, compared
with average and median
annualised committed
funds
Average actuarial
estimate of individual
participants' future cost
liabilities.
Reports number of
people accessing Tier 2 or
Tier 3 Supports
Reports annualised costs
of supports committed to
be funded for Tier 3
participants and for Tier 2
supports
Number of supports with
Tier 2 funding. Note:
This is not the same as
number of clients supports are not
necessarily attached to
individuals
2.1.11
Total cost of supports funded –
Tier 2, Tier 3
n/a
Number of Tier 2 supports with
LAC funding and purpose of
funding
-
Title
Page
Brief Description
41
Total number of plans
that have been developed
and approved. This
measure includes plans
that have now been
superseded.
Measure
2.1.12
Total number of Tier 3 plans
developed
40
n/a
Average cost of internal reviews
-
Average cost of
administering internal
reviews)
n/a
Average cost of appeals
-
Average cost of
administering appeals
Quarterly Report to Standing Council
2013/14 Qtr. 1
Included in 2013-14 Q1
report?
No - insufficient scheme
experience for informed
adjustment to actuarial
model
Yes
No - insufficient scheme
experience for informed
adjustment to actuarial
model
Partial - system for
capturing Tier 2 activities
was not implemented for
2013-14 Q1
Partial - system for
capturing Tier 2 activities
was not implemented for
2013-14 Q1
No - system for capturing
Tier 2 activities was not
implemented for 2013-14
Q1
Included in 2013-14 Q1
report?
Yes
No - system is not in
place for capturing
internal review costs for
2013-14 Q1 (No reviews
to report)
No - system is not in
place for capturing
appeal costs for 2013-14
Q1 (No appeals to report)
56
Measure
n/a
Title
Proportion of participants with
reduced needs after
intervention supports
Page
Brief Description
Included in 2013-14 Q1
report?
-
Reports growth in annual
committed costs for
participants who have
had early intervention
supports as part of the
previous plans.
No - insufficient scheme
development for any plan
reviews. Reporting to
commence in 2014/15.
Yes
Yes
2.2.1
Proportion of participants with
early intervention supports
42
Proportion of currently
approved plans that have
supports identified as
early intervention
supports - included to
reduce long-term need
for lifetime supports
2.2.2
Total and average cost of
Investment in research and
innovation
43
Costs for investment into
research and innovation
Quarterly Report to Standing Council
2013/14 Qtr. 1
57
Measure
3
Title
Community Inclusion
Page
Brief Description
44
Proportion of participants
with approved funded
supports who are also
accessing mainstream
supports
3.1.1
Proportion of participants
accessing mainstream services
n/a
Successful referrals to
mainstream / generic disability
services (Tier 2 and Tier 3)
-
Reports successful
referral to mainstream
supports by Local Area
Coordinators
n/a
Community awareness
activities undertaken within the
period
-
Reports community
awareness activities
undertaken by LACs
n/a
Community capacity building
activities undertaken by LACs
within the period
-
Reports community
capacity building activities
undertaken by LACs
45
Reports funding provided
to Non-Government
Organisations to
undertake community
capacity building
activities.
3.3.2
Community capacity building
activities undertaken by funded
NGOs within the period
Quarterly Report to Standing Council
2013/14 Qtr. 1
Included in 2013-14 Q1
report?
44
Yes
No - system not in place
for recording Local Area
Coordinator at 2013-14
Q1
No - system not in place
for recording Local Area
Coordinator at 2013-14
Q1
No - system not in place
for recording Local Area
Coordinator at 2013-14
Q1
Yes
58
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2013/14 Qtr. 1
59