OKUONGHAE EGHOSA
CONTACT ADDRESS:
31 Yusuf Street
Papa-Ajao, Mushin
Lagos State
Email: eghosaokuns@yahoo.com
PHONE: 08028131628
DATE OF BIRTH
MARITAL STATUS
SEX
NATIONALITY
STATE OF ORIGIN
22nd November, 1981
Single
Male
Nigerian
Edo State
CAREER OBJECTIVE: To be consistently effective in a standard organization, be versatile and
up to date with modern trends as they evolve in the world of Information Technology (I.T),
improving on my skills through hard work, with the objective of meeting and exceeding the
organization’s set goals.
PROFILE: I am self-motivated, self-driven, focused and resilient with very good oral and written
communication skills. Hungry for knowledge open to learning new skills and extremely passionate
about I.T, I have excellent people-skills with the ability to be effective in a team.
PROFESSIONAL CERTIFICATIONS
CISCO CERTIFIED NETWORK ASSOCIATE (CCNA)
ID#CSCO11834051
December
2011
CISCO CERTIFIED NETWORK PROFESSIONAL (CCNPRoute)
(642-902)
November
2012
HDI CUSTOMER SERVICE REPRESENTATIVE (HDI_CSR)
December 2012
EDUCATION
UNIVERSITY OF BENIN, EDO STATE
B.Eng. Computer Engineering
December 2008
TECHNICAL SKILLS
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Effective troubleshooting, repair and maintenance of computer software and hardware
Experience in installing, configuring and managing Windows XP, Vista, 7 and Server 2003
operating systems
Experience in designing and implementing simple Windows LAN,WAN wired and wireless
networks using TCP/IP protocol
Ability to design and implement a sturdy Active Directory (A.D) atop a Windows Server 2003
DNS , DHCP and other services
Effective Windows Server 2008 Support skills
Effective MS Outlook 2007, 2010 configuration and troubleshooting skills
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Very good Networking skills, configuring, troubleshooting and managing a Cisco network
using Cisco 12.4 IOS ver.
Ability to use virtualization software such as VMware
Ability to grasp and understand new skills within a very short period of time
WORK EXPERIENCE
1. TRANTER IT INFRASTRUCTURE SERVICES LIMITED (TITIS)
Ilupeju, Lagos.
June
2011 - To Date
Job Role: IT Service Desk Analyst / Assistant Team Lead Wema Bank Plc. Project
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Tasks:
Providing first level support on all I.T related issues within specified SLAs
Assistant Service Operations Manager for TITIS operations bank-wide
Providing technical support for all regional I.T Reps. Bank-wide
Call prioritization, resolution, escalation and referral using Microsoft SCSM Configuration
Manager(2010)
Managing incidents/calls using all available communication media (MS Lync 2010, e-Mail and
Telephone) in the enterprise
User management
LEADWAY ASSURANCE PLC
June-July 2011
Job Role: Systems Support/Network Engineer
Tasks:
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Support team-member in the administration, user-training, installation of client/server
software, hardware, peripherals, and networked systems for MS Windows server 2008/ 2003,
Windows XP, 2000, Vista, window 7
Call prioritization, resolution, escalation and referral using SYSAID
Support end-Users with existing applications in the enterprise
LAN support and administration
Support (via Telephone Services, Email & Desk side ) to in-house staff
Ensuring Proper functioning of Server Systems/Daily Server room inspection
Deployment of Servers (Compaq Servers ) – Rack and Tower mounted
Update and Patching of Installed software
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Maintenance of the Company’s IT infrastructure
2. ZELUX RESOURCES LIMITED
V/I, Lagos.
August 2010 – May 2011
Job Title: SYSTEMS/NETWORK ENGINEER
Responsibilities:
Providing I.T first-level support at client sites, ensuring that systems are up and running and all LAN,
WAN network (hardware, software, printers, e.t.c.) resources are available at all times.
3. MACDAODUS SYSTEMS LTD. (Data Recovery) ,
2007
Ikeja, Lagos.
Description: Systems Engineer (Internship)
July
2007 - December
Extensive hands-on computer systems support training(troubleshooting, repair and
maintenance), Microsoft Networking (LAN, WAN) from peer-to-peer networking to Active
Directory design using Server 2003; Cisco Routing and Switching (VLANs) design and
configuration techniques.
NATIONAL YOUTH SERVICE CORPS (NYSC)
July 2009 – June 2010
Description:
Mathematics Teacher
Community Secondary School, Umueze,
Nkanu-West,
Enugu State.
SPECIAL SKILLS:
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Service Oriented
Highly driven, resourceful and with a pleasant personality
High sense of integrity and tact, honest, and reliable
Ability to make effective individual contributions within a team
Very strong written and verbal communication skills
Analytical and creative, with ability to learn new skills fast
Proactive, with the ability to make projections from existing data or information
Calm and able to stay focused under pressure
Uncanny ability to be effective at getting things done
Excellent User(customer) management skills
HOBBIES
Reading, Listening to music, shooting pool (Snooker)
REFEREES
Available upon request.