NKECHI THERESA NCHIKWO
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BANDA UNIVERSITI TEKNOLOGI LAGENDA,
BLOCK 2 VC2-05-02, SRI PALMA VILLA,
BATU 12, MANTIN, NEGERI SEMBILAN
71700
Email: thersynkechi@yahoo.com
gentle4heart@yahoo.com
SEX: Female
MARITAL STATUS: Single
Tel: +601112860705
+60193824509
PROFILE: An experienced IT personnel with specialty in Hardware Maintenance, Network
Performance Monitoring, Program Installation, Computer Graphics and Project Management. A
forward-thinking, focused, articulate and result oriented computer analyst with hands on
experience on a wide range of IT projects.
PROFESSIONAL WORK EXPERIENCE
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BOOZLEAD CONSULTANT SDN BHD
MALAYSIA
Aug, 2014 - May, 2015
Job Description
CUSTOMER SERVICE EXECUTIVE (Jr.)
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Attending to inbound calls.
Attending to customer enquiries and complaints and providing appropriate resolution
services in a consistent and professional manner.
Keeping record of customer interactions and transactions, recording details of inquiries,
complaints and comments as well as actions taken.
Follow up to ensure that appropriate actions were taken on customer's requests.
Meeting service targets by achieving both service and productivity level by ensuring that
all inquiries are answered.
BASIC INTERNATIONAL SECONDARY SCHOOL,
NIMO, ANAMBRA STATE
March 2011 – May, 2012
Job Description
IT SUPPORT SPECIALIST (Computer Science Lab)
 Installation of software applications that assists the students in their Lab practical
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training.
Assists in the training of junior and senior secondary students in Computer fundamentals
and internet Operations in their practical class.
Assists in Daily panel room inspection of laboratory computers, network connections and
participate in all maintenance exercises, making sure that all are working perfectly
before and after student’s lab training.
Troubleshooting and rectification of virus infections on system.
Repairs / Cannibalization of damaged parts of system.
Assists students in troubleshooting user reported software issues and resolving the
issues.
Plans, implements and supports the network and computing infrastructure plan.
Report to Hardware Engineer and execute other tasks assigned by him.
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NIGERIA PETROLEUM DEVELOPMENT COMPANY (NPDC)
BENIN CITY, EDO STATE.
SEPT 2009 – FEB 2011
Information Communication Technology (ICT) Department.
Job Description
NYSC (NATIONAL YOUTH SERVICE CORP) [Help-Desk and Network System Support Trainee]
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Installation and Support of Computer hardware (Desktop, Laptops, printers and other
Peripherals) and application software like MS Office Suite and other Business
applications.
Installation, maintenance and administration of LAN and WAN devices.
Provides help desk support for users.
Troubleshooting, restoration and maintenance of printer, CPU, network connectivity
problems within NPDC location and offices.
Installation of windows servers, operating system (OS) as well as specialized services
as printing, Exchange (e-mail).
EDUCATION/ QUALIFICATION OBTAINED WITH DATES:
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UNIVERSITY OF EAST LONDON
(In Collaboration with Linton University College, Malaysia)
M.SC (BUSINESS INFORMATION SYSTEM)
[MERIT]
JUNE 2014
UNIVERSITY OF NIGERIA, NSUKKA
B.SC (COMPUTER SCIENCE / STATISTICS)
[SECOND CLASS HONOURS (LOWER DIVISION)]
AUG 2008
UNIVERSITY OF NIGERIA, NSUKKA
DIPLOMA IN COMPUTER EDUCATION
[CREDIT]
AUG 2003
PROFESSIONAL INSTITUTION / CERTIFICATION
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PROJECT MANAGEMENT INSTITUTE BENIN CITY, EDO STATE.
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PROJECT MANAGEMENT
NIIT BENIN CITY,EDO STATE.
 SUN CERTIFICATION, SUN Certified Programmer for Java TM Platform
NIIT BENIN CITY, EDO STATE
 Certificate in Linux & Oracle Database Administration
UNIVERSITY OF NIGERIA, AfriHUB Computer Institute
 Certification of Proficiency, University Mandatory IT Training (UMITT)
 Computer Fundamentals.
 Internet Application
WORLD UNIVERSITY(R) COMPUTER CENTER ENUGU NIGERIA
(WORLD UNIVERITY BENSON-ARIZONA 85602 U.S.A)
 Computer Operations
(AUG. 2010)
(JUNE 2009)
(SEPT 2010)
(2007).
(DECEMBER 1999)
ACCOMPLISHMENTS
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PROJECT MANAGEMENT
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Supervised project production efforts to ensure projects were completed to company standards,
on-time and within budgetary constraints.
Managed an online shopping system project for Testian Shop.
TECHNOLOGICAL DEVELOPMENT
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Designed and implemented a 3-STEP authentication that includes graphical –based system with
Random Art using Déjà vu method in public web portal.
Create a database system that manages and facilitate effectively library transaction.
Designed and implement possible user interface for business transaction.
Skills Acquired
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Good analytical and Project Management skills.
Proficiency in the use of Microsoft (MS) Office Suite.
Knowledge of windows 2003/2008/XP etc.
Understanding of networking devices.
Computer Graphics
Web Design
Strong communication and Listening skills
MS Project
Strong presentation skill
Relationship builder with excellent customer and interpersonal relationship skills.
Team player
REFEREES:
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Most Rev (Dr.) Val. M. Okeke
Basilica of the Most Holy Trinity
P.O.Box 411 Onitsha, Anambra State
(+2348033243780)
Mr Johnson T. Aghogho
Deputy Manager IT OPS,
Information and Communication Technology
Department (ICT)
Nigeria Petroleum Development Company
Benin City, Edo State, Nigeria
(+2348037025392)
Dr. Mia Torres Cruz
School of Computer Science and Information
System
Linton University College, Batu 12,Mantin
Negeri Sembilian, 71700 Malaysia
(+601115503045)