POSITION DESCRIPTION
Position:
Support Manager Te Uepū ā-Motu (TUAM)
Reports to:
Deputy Chief Review Officer Māori
Location:
Hamilton Office
Date:
February 2016
EDUCATION REVIEW OFFICE
Our evaluation insights are a catalyst for change so that every child achieves as a life-long
learner.
The purpose of ERO is to provide high quality evaluation that contributes to education of the
highest quality for all young New Zealanders.
The Education Review Office (ERO) is responsible for supporting and promoting
improvement in the quality of education by providing regular, independent, high quality
evaluation reports on the quality of education in all schools, all early childhood centres, and
all other forms of pre-tertiary education in New Zealand.
ERO's findings inform decisions and choices made by parents, educators, managers and others,
at the individual school and early childhood level and at the national level by government policy
makers.
ROLE
The role of Te Uepū ā-Motu (TUAM) is to carry out reviews on the performance of Māori
medium education providers and maintain an ongoing overview function.
The Support Manager is responsible to the Deputy Chief Review Officer Māori for the
provision of support services that contribute to the effective and efficient delivery of high
quality education reviews in Te Uepū ā-Motu.
This support manager role includes an executive assistant dimension to support the Deputy
Chief Review Officer Māori.
The Support Manager also has a role in contributing to the support for the management of the
Te Uepū ā-Motu Unit through the provision of advice and information on the delivery of the
outputs, the management of support staff and the promotion of a positive culture.
The Support Manager will have considerable interaction with the Māori community as well
as staff of Te Uepū ā-Motu. Therefore an understanding of tikanga Māori and sensitivity to
the culture is essential to the position. It is also desirable that the Support Manager has a
working knowledge of the Māori language.
Te Uepū ā-Motu is located in National Office, Wellington and therefore liaises closely with
the various business units in Corporate Services.
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WORKING RELATIONSHIPS
Within the Education Review Office
The Support Manager will:
 Support, be accountable and directly report to the DCROM
 Work closely with the RSM’s and the staff in TUAM
 Monitor and guide TUAM administrative support staff
 Liaise with Māori Reviewers in the Education Review Office
 Work closely with other Support Managers
 Work closely with Executive Assistants, managers and staff in National Office as well
as those support staff in the area offices.
Outside the Education Review Office
The Support Manager will work or liaise with:
 Other Public Sector agencies, key professional education sector agencies and learning
institutions as required
 Te Kōhanga Reo National Trust and Te Rūnanga Nui o Nga Kura Kaupapa Māori; Ngā
Kura a Iwi, and various kōhanga reo and Māori medium.
KEY RESULT AREAS
Oversight of report production process
The Support Manager is responsible for overseeing the production process of review reports
in the TUAM Unit.
Key tasks:
 Maintain a monitoring system for tracking Te Uepū ā-Motu reviews
 Work with the RSM’s to prepare and maintain a yearly schedule for TUAM
 Maintain and update review job detail in ERO’s financial management system
 Operate and maintain a confidential/technical filling system
 Quality assurance of both unconfirmed and confirmed reports
 Search files and locate background papers.
Administration
The Support Manager is responsible for providing an efficient standard of office organisation.
Among the administration tasks will be:
Key Tasks:
 Manage the work of support staff to ensure efficient and effective delivery of services
 Participate in management meetings
 Arrange maintenance and keep the service records of Te Uepū ā-Motu vehicles
 Check and approve Review Officer nights away through the time recording system
 Co-ordinate requests for Review Officer designation cards through Human Resources
 Maintain the fixed asset register
 prepare monthly Fringe Benefit Tax (FBT) returns for each of the unit’s vehicles and
other expenses that incur FBT.
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Support for the DCROM and Unit
The Support Manager is responsible for providing support and advice for the DCROM and
the TUAM team.
Key tasks:
 process expense claim forms, credit cards and invoices for payment under specific
financial delegation, checking these against the budget and raising any concerns with
the DCROM
 manage and monitor the budget and prepare a monthly variance report for the DCROM
 manage the time recording in ERO’s financial management system
 check expenditure against the TUAM budget each month
 prepare and maintain a diary system for the DCROM
 maintain a bring-up system for appointments and meetings
 ensure high quality responsiveness for information requests to the DCROM
 ensure that all required new appointee documentation is forwarded to HR as soon as
possible after the employee commences in their position
 be responsible for assisting with the induction programme for new reviewing and
administration staff
 arrange enrolment for training and development programmes, travel and
accommodation for TUAM staff
 arrange and assist with project meetings, conferences and training packages for the
DCROM and TUAM two yearly hui which include conference/meeting venues, travel,
accommodation, meals and transport
 manage any temporary staff (and their workload) that may be employed from time to
time
 other tasks as designated at times by the DCROM.
The Support Manager will liaise with the appropriate Corporate Service units to provide
information technology and health and safety support for the Te Uepū ā-Motu team members
who are located within National office. Other Te Uepū ā-Motu staff needs are cared for at
their home site office.
Information Technology
 promote effective use of information technology within the office
 assist and support staff in the effective operation of ERO IT systems
 update databases templates as necessary
Te Reo Māori Capability
 complete quality checks of documents in te reo Māori, including formatting and
structure
 interact with personnel from Māori medium education settings in te reo Māori as
required.
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PERSON SPECIFICATION
The successful applicant will have demonstrated:
Experience and Skills:
 knowledge and understanding of te reo Māori and tikanga Māori;
 confidence in working within the Māori community;
 demonstrated office administration skills including ability to manage a budget;
 advanced knowledge of Microsoft Word, Excel and PowerPoint;
 the ability to conform with organisational practices and procedures and policies;
 the ability to train and motivate staff;
 well organised with a record of meeting deadlines;
 good oral and written communication skills.
Personal Qualities and Attributes
 the ability to relate to a wide range of people;
 initiative and enthusiasm;
 models good behaviour;
 attention to detail;
 a commitment to providing a high quality service;
 excellent personal presentation;
 the ability to work under pressure whilst maintain high quality outputs;
 self-motivation and the ability to set and work to priorities; and
 the ability to be assertive when necessary
 a high level of self motivation and initiative to set and achieve goals;
 good judgement and common sense.
QUALIFICATIONS
It is desirable that the Support Manager has the appropriate qualifications and experience to
work in a sole charge situation.
The Support Manager must be a holder of a current driver’s licence.
CORPORATE RESPONSIBILITES
Te Tiriti o Waitangi (Treaty of Waitangi), Equal Employment Opportunities (EEO) and
Good Employer Principles
ERO recognises its responsibility to honour the Tiriti o Waitangi which affirms and
advances the principles of partnership between tangata whenua & tauiwi.
ERO is committed to the principles of being a 'Good Employer' as stated in the State
Sector Act 1988.
ERO is also committed to the principles of Equal Employment Opportunities. Employees
are required to have an understanding and commitment to the principles of EEO as stated
in the State Sector Act 1988.
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The Manager will have:
 a good understanding of Te Tiriti o Waitangi and its implications for the work of
ERO, and an active commitment to ERO’s Treaty of Waitangi policy;
 an understanding and appreciation of the diverse social and cultural backgrounds of
staff and clients; and
 commitment to the issues of equity, to treating people fairly and with respect,
 commitment to integrating EEO and cultural sensitivity policies and practices into
ongoing operations and to applying and managing the application of other Good
Employer principles as set out in the State Sector Act 1988.
Health and Safety
All employees have a responsibility to work towards ensuring that the ERO’s health and
safety policy is effective, to keep themselves and others safe while at work and to comply
with ERO’s health and safety systems. This includes practising safe work methods,
proper use of safety equipment and the elimination of workplace hazards.
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