Multi-level Auto Attendant (MLAA) Example
(Embedded Voice Mail)
In this example, a small mall uses MLAA to provide service to its tenants. The mall operator is extension 0. Each
store has also its own operator mailbox.
MLAA menu structure
VM Mailboxes form programming
The mailboxes are programmed in the VM Mailboxes form as follows (not all fields are shown in this example).
Menu level 1 mailboxes:
Mailbox
Number
Name
Extension
Number
Mailbox Type
Operator
Extension
1
Your Sports Store
(none)
Menu Node
0
2
Housewares Emporium
(none)
Menu Node
0
3
Food Bargain Place
(none)
Menu Node
0
4
Mall Administration
1001
Extension
0
Menu level 2 mailboxes:
Mailbox
Number
2001
Name
Skis
Extension
Number
(none)
Mailbox Type
Menu Node
Operator
Extension
2000
2002
Hockey
2002
Extension
2000
2003
Other Sports
2003
Extension
2000
3001
Large Appliances
(none)
Menu Node
3000
3002
Small Appliances
3002
Extension
3000
3003
Other Housewares
3003
Extension
3000
4001
Deli
4001
Extension
4000
4002
Butchery
4002
Extension
4000
4003
Bakery
4003
Extension
4000
4004
Frozen Foods
4004
Extension
4000
4005
Other Groceries
4005
Extension
4000
Menu level 3 mailboxes:
Mailbox
Number
Name
Extension
Number
Mailbox Type
Operator
Extension
2004
Cross Country Skis
2004
Extension
2000
2005
Downhill Skis
2005
Extension
2000
3004
Kitchen Appliances
3004
Extension
3000
3005
Laundry Appliances
3005
Extension
3000
3006
Other Appliances
3006
Extension
3000
VM Multi-Level Auto Attendants form programming
The menu tree is programmed in the VM Multi-level Auto Attendants form as follows (the Extension Number field
is not shown):
Mailbox
Number
Menu Options
Name
0
1
2
3
1
Your Sports Store
0
2001
2002
2003
2
Housewares
Emporium
0
3001
3002
3003
3
Food Bargain
Place
0
4001
4002
4003
2001
Skis
2000
2004
2005
3001
Large Appliances
3000
3004
3005
4
5
4004
4005
6
7
3006
Sample Greetings
System Auto Attendant greeting:
"Welcome to the Green Acres Mall! To reach Your Sports, please press 1. To reach The Housewares Emporium,
please press 2, to Reach The Food Bargain Place, please press 3. To reach the mall administration office, please
press 4. To talk to an operator, please press 0."
The Food Bargain Place greeting:
"Welcome to the Food Bargain Place, the home of great savings on all your grocery needs! To reach the deli
section, please press 1. To reach the butchery section, please press 2. To reach the bakery section, please press
3. To reach the frozen foods section, please press 4. For all other enquiries, please press 5. You can always reach
the store operator by pressing 0, or go back a menu by pressing *. Have a nice day!"
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