Management Center of Telecommunications Networks and Services Planning of Integrated Network and Service Management Systems for the Russian Telecommunications Market Dr. Alexander Kostin Ministry of Telecommunications of the Russian Federation Saint-Petersburg State University of Telecommunications R&D Department Management Center of Telecommunications Networks and Services 61, Moyka, Saint-Petersburg, Russia, 191186. Tel.: 7-812-311-4170 Fax: 7-812-315-8947 E-mail: kostin@sut.ru http://certlab.sut.ru http://certlab.sut.ru e-mail: kostin@sut.ru Planning of Integrated Network and Service Management Systems for the Russian Telecommunications Market Prerequisites of INsSMS creation Availability of the competitive environment among telecommunication operators Necessity of creation of the new high-quality and profitable services Necessity to maximize the investments repayment Limited capacities of staff and informational resources for management systems development High costs connected with management systems development Necessity of the flexible approach to perspective network requirements and services http://certlab.sut.ru e-mail: kostin@sut.ru Planning of Integrated Network and Service Management Systems for the Russian Telecommunications Market Statement of the Problem Development of the approach describing: Use of modern methods for networks and telecommunications services management planning Evolutionary approach to new management technologies, including • Integration and flexibility in transition from OSI models to open distributed processing (ODP) • Providing interactive domain model (IDM) Consideration of the specific features of the Russian telecommunications networks Consideration of the existing technical solutions for management and staff-organizational structure of the management centers Use of convenient planning and designing procedures http://certlab.sut.ru e-mail: kostin@sut.ru Planning of Integrated Network and Service Management Systems for the Russian Telecommunications Market Initial Data Structure of transmission networks equipment Structure of switched networks equipment Structure of access networks and SS7 network equipment Features of providing services Plans of networks development and modernization considering its management Features of existing management systems equipment Existing staff-organizational structure of management centers http://certlab.sut.ru e-mail: kostin@sut.ru Planning of Integrated Network and Service Management Systems for the Russian Telecommunications Market Special features of Russian PSTN Availability of large number of analog networks with electromechanical switches Availability of the private operators providing modern telecommunications services By using, on networks of various maintenance methods (preventive, corrective, controlled) Availability of users system of payment for local telephone calls Availability of large numbers of the equipment suppliers of the separate operators Necessity of provisioning of network operating processes in extreme situations http://certlab.sut.ru e-mail: kostin@sut.ru Planning of Integrated Network and Service Management Systems for the Russian Telecommunications Market Management Planning is a set of actions on development of the plan describing tasks and interconnected networks and services management processes and as well as management systems and management centers realizing these processes with the help of hardware, software and the personnel within the area of servicing http://certlab.sut.ru e-mail: kostin@sut.ru Planning of Integrated Network and Service Management Systems for the Russian Telecommunications Market Evolution of Approaches to Management Planning BML SML ? NML NEML NE http://certlab.sut.ru e-mail: kostin@sut.ru Planning of Integrated Network and Service Management Systems for the Russian Telecommunications Market MANAGEMENT PLANNING is a basis of operators business strategy http://certlab.sut.ru e-mail: kostin@sut.ru Planning of Integrated Network and Service Management Systems for the Russian Telecommunications Market Algorithm of Creating of Management Plan Management Processes Step 1 Process А Process B Process C Process D Process А Step 2 Function А http://certlab.sut.ru Function B Function C e-mail: kostin@sut.ru Planning of Integrated Network and Service Management Systems for the Russian Telecommunications Market Function А Step 3 Center А Center В Plan А System D Center А System С System С Step 4 Step 5 http://certlab.sut.ru System D System E System D System С Center А System E Center В System E Plan В Plan В e-mail: kostin@sut.ru Planning of Integrated Network and Service Management Systems for the Russian Telecommunications Market The generalized algorithm of creating of management plan А1 Analysis of initial data presented by А6 Definition of the list of Management Systems to be realized on network management level А7 Definition of the list of Management Systems to be realized on service and business management level customer А2 Developing of the list of operations processes on the basis of customers requirement А3 Decomposition of operations processes to functions, corresponding to TMN management functions А4 Distribution of set of all functions at hierarchical levels of the Integrated Management System А5 Definition of the list of Management Systems to be realized on network elements management level http://certlab.sut.ru А8 А9 А10 Developing of some versions of Management Systems interaction Developing of the technical requirements on realizing of Management Systems inside the IMS Selection of management products to meet the developed requirements e-mail: kostin@sut.ru Planning of Integrated Network and Service Management Systems for the Russian Telecommunications Market Algorithm of creating of services management plan А1 Analysis of initial data presented by customer А2 Definition of the list of service management areas (problems) and analysis of service management processes А3 Definition of set of management functions for all management areas (problems) А4 Definition of the list of Management Systems to be realized on service management level А5 А6 Definition of set of service management systems А7 Developing of some versions of service management systems and low-level management systems interaction А8 Developing of the technical requirements on realizing of Management Systems on service management level А9 Selection of management systems on service management level to meet the developed requirements Developing of some versions of Management Systems interaction on service management level for different management areas http://certlab.sut.ru e-mail: kostin@sut.ru Planning of Integrated Network and Service Management Systems for the Russian Telecommunications Market Analysis of Initial Data (А1) Systematization Definition of management subsystems Formation of approach to management subsystems creation Analysis of existing and introducing services http://certlab.sut.ru e-mail: kostin@sut.ru Planning of Integrated Network and Service Management Systems for the Russian Telecommunications Market Structure of Operations Processes (А2, А3, А4) Process of fault management Process of performance management Function set group 1 . . . . Function set 1 Function 1 . . . Function N . . BML Process of configuration management Process of security management http://certlab.sut.ru . . SML NML NEML . . e-mail: kostin@sut.ru Planning of Integrated Network and Service Management Systems for the Russian Telecommunications Market Example of NEML and NML Management Systems Determination to INMS NML NMS NEML EMS for EMS for EMS for EMS for EMS for A-type DTE B-type DTE C-type DTE D-type DTE E-type DTE rural network urban network . . . . . . . . . . . . . . . A-type DTE B-type DTE C-type DTE D-type DTE E-type DTE http://certlab.sut.ru e-mail: kostin@sut.ru Planning of Integrated Network and Service Management Systems for the Russian Telecommunications Market Selection of Staff-Organizational Structure of the Management Centers (А5, А6) Method of organization of management center Use of management center staff Territorial staff distribution Staff time-schedule Distribution of the LRUs Definition of management centers and software support centers staff Definition of management centers and software support centers workplaces number http://certlab.sut.ru e-mail: kostin@sut.ru Planning of Integrated Network and Service Management Systems for the Russian Telecommunications Market Definition of Management Systems and Centres Interaction (А8) NEML Definition of interaction algorithms Definition of responsibilities for all staff categories NML Definition of interaction algorithms Definition of responsibilities for all staff categories http://certlab.sut.ru e-mail: kostin@sut.ru Planning of Integrated Network and Service Management Systems for the Russian Telecommunications Market Development of the technical requirements to realization of Management Systems (А9) NEML On the basis of functions distribution among management levels For every operations process Considering existing requirements NML On the basis of functions distribution among management levels For every operations process Considering existing requirements http://certlab.sut.ru e-mail: kostin@sut.ru Planning of Integrated Network and Service Management Systems for the Russian Telecommunications Market Example of Selection of Management Products Satisfying the Developed Requirements (А10) NEML A-type switch B-type switch C-type switch D-type switch E-type switch NML K-type switch management system M-type switch management system N-type switch management system Management system permitting urban network and rural network management on this management level http://certlab.sut.ru e-mail: kostin@sut.ru Planning of Integrated Network and Service Management Systems for the Russian Telecommunications Market Integrated Network Management System Functions Representation of the whole network graphical chart Alarm signals control Recording of the alarm messages to a log-file Transferring alarm messages to a certain format Additional alarm messages urgency classification Classification of alarm messages on urgency criteria Different thresholds setting to the alarm messages Alarm messages filtering Alarm messages correlation Alarm messages archive support Alarm messages statistics support Fault tickets management Low-level remote access to the management systems Customers management http://certlab.sut.ru e-mail: kostin@sut.ru Planning of Integrated Network and Service Management Systems for the Russian Telecommunications Market Customer Interface Management SML and NML Processes Interaction Customer-related processes Requests Processing Billing Service Problems Processing Customer QoS Management Service Quality Management Customer Service Configuration Restoration Services Management Level Network Management Level http://certlab.sut.ru Tariffication Service-related processes OTHER PROCESSES MONITORING PROCESSES e-mail: kostin@sut.ru Planning of Integrated Network and Service Management Systems for the Russian Telecommunications Market Types of information transmitted between SMS and NMS SMS Service Fulfillment Guaranteed Service Delivery QS 1 QS 1 QS 2 QS 2 1. Provisioning request 2. Request for adding, deleting or reconfiguration of the equipment 1. Available resources (provisioning request results) 1. Request for test 2. Request for performance and resource use data 1. Performance and configuration data 2. Resource use information 3. Necessary maintenance information 4. Alarm state NMS http://certlab.sut.ru e-mail: kostin@sut.ru Planning of Integrated Network and Service Management Systems for the Russian Telecommunications Market NMS and SMS Integration Alarm information from network elements Level 1 SMS Reconfiguration results Level 2 Available resources (provisioning request results) User request for providing, refusing or changing of service parameters Level 1 Provisioning requests Serviced alarm flow Serviced alarm flow NMS Denials to users Level 2 Request for adding, deleting or reconfiguration of the equipment http://certlab.sut.ru Results of user requests e-mail: kostin@sut.ru Planning of Integrated Network and Service Management Systems for the Russian Telecommunications Market Mathematical Model of NMS and SMS Integration http://certlab.sut.ru e-mail: kostin@sut.ru Planning of Integrated Network and Service Management Systems for the Russian Telecommunications Market Developed Designing Process Modules QSs One phase M|M|1 M|G|1 QSs QSs two phase M | M | 1 M|M|1 M | G | 1 M|G|1 four phase M | M | n3 M|M|1 GI | G | 1 GI | G | 1 QSs two phase three phase four phase different types one phase two phase three phase M | M | 1 ... BMS ? OSS B SMS TMN EMS A F S P OAMS NMS A C F C OAMS-NE M A O M http://certlab.sut.ru e-mail: kostin@sut.ru Planning of Integrated Network and Service Management Systems for the Russian Telecommunications Market Basic Functional Architecture of Integrated Management SERVICE MANAGEMENT INTEGRATION/CORRELATION SDH NETWORK MANAGEMENT SWITCH MANAGEMENT SS7 MANAGEMENT … MANAGEMENT DATA TRANSMISSION NETWORK TELECOMMUNICATION NETWORK http://certlab.sut.ru e-mail: kostin@sut.ru Planning of Integrated Network and Service Management Systems for the Russian Telecommunications Market Example of the Physical Architecture of Integrated Management Services Management Level SMS INMS NMS-SDH NMS-X Common MS-ATM EMS-SDH Network Management Level Common MS-SS№7 EMS-X Network Elements Management Level DATA TRANSMISSION NETWORK TELECOMMUNICATION NETWORK http://certlab.sut.ru Network Elements Level e-mail: kostin@sut.ru Planning of Integrated Network and Service Management Systems for the Russian Telecommunications Market Documentation List on Integrated Management System Planning Initial data for planning Management systems configuration Staff-organizational structure of management centers Documentation on operation and maintenance of management systems Documentation on operation and maintenance of managed equipment http://certlab.sut.ru e-mail: kostin@sut.ru