Monthly Management Report (MMR) Measures
WIA
An equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.
All voice telephone numbers on this document may be reached by persons using TTY/TDD equipment via the Florida Relay Service at 711.
107 East Madison Street
Caldwell Building, MSC# G-229
Tallahassee, Florida 32399-4135
Monthly Management Report
• Training Objectives
– Report:
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Design
Data Capture Time Frame
Location (Website)
Data Retrieval Sources
Measure Types
Measures
Regional Measure Analysis
Monthly Management Report
Designed to display:
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Monthly performance data from the Management Information Systems
(MIS)
– Provides a summary count (numerator, denominator, and rates) for
regional activities and outcomes for the State fiscal year
• State fiscal year (July 1 to June 30)
•
Cumulative performance data
– Regional / DEO contracted performance measures
• Comprised of 28 performance measures
– Year to month basis
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The Department of Economic Opportunity (“Agency”) compiled this report
from data provided by other organizations. Neither the State of Florida nor
the Agency makes any warranty, expressed or implied, including the
warranties of merchantability and fitness for a particular purpose arising out
of the use or inability to use the data, or assumes any legal liability or
responsibility for the accuracy, completeness, or usefulness of any
information disclosed.
Monthly Management Report
• Data captured:
– On the first business day after the 15th day of the
following reporting period (month)
• Posted approximately 20 days after the end of the reporting
period
– Example: January data posted February 20
– Posted to the Department of Economic Opportunities
Website
• http://www.floridajobs.org/workforce/os_reports.html
– First report posted in 2002
Monthly Management Report
The data used in the reports comes from:
• The Department of Children and Families
(DCF)
• DEO (One Stop Service Tracking)
• Employ Florida Marketplace (EFM)
Monthly Management Report
Measure Types
• Short-term measures
– 12 WIA
– 4 Welfare Transition
– 4 Wagner-Peyser
– 2 Veteran
– 6 Customer Satisfaction
Monthly Management Report
• WIA Outcome Data:
– Closure Based
– Administrative/Case Management Data
– No UI Wage Data
– Monthly and Year to Date
Monthly Management Report
Measures
1 Welfare Transition Entered Employment Rate
2 Welfare Transition Entered Employment Wage Rate
3 Welfare Transition All Family Participation Rate
4 Welfare Transition Two Parent Participation Rate
5 WIA Adult Employed Worker Outcome Rate
6 WIA Adult Entered Employment Rate
7 WIA Adult Entered Employment Wage Rate
8 WIA Dislocated Worker Entered Emp Rate
9 WIA Dislocated Worker Entered Emp Wage Rate
10 WIA Adult and Dislocated Worker Entered Emp Rate
11 WIA In-School Youth Outcome Rate
12 WIA Out-Of-School Youth Outcome Rate
13 WIA Younger Youth Skill Attainment Rate
14 WIA Younger Youth Positive Outcome Rate
Monthly Management Report
Measures Cont.
15
16
17
18
19
20
21
22
23
24
25
26
27
28
Timeliness of Data Input For WIA Participations
Timeliness of Data Input For WIA Closures
Wagner-Peyser Entered Employment Rate
Wagner-Peyser Entered Emp Rate for those Employed at Participation
Wagner-Peyser Job Placement Wage Rate
Wagner-Peyser Percent Of Job Openings Filled
Short-Term Veterans Entered Employment Rate
Short-Term Vet Entered Emp Rate for those Employed at Participation
Customer Satisfaction - WIA Individuals
Customer Satisfaction - Wagner-Peyser Individuals
Customer Satisfaction - All Employers
Customer Satisfaction - Planned Sample WIA
Customer Satisfaction - Planned Sample Wagner-Peyser
Customer Satisfaction - Planned Sample Employers
Monthly Management Report
Measure 5. WIA Adults Employed Worker
Outcome Rate
– Numerator: The number of WIA adults
employed at participation minus global
exclusions, who entered employment at case
closure and attained a credential
– Denominator: The number of WIA Adult case
closures that were employed at participation
minus global exclusions
Monthly Management Report
Measure 6. WIA Adult Entered Employment Rate
– Numerator: The number of WIA Adults who were not
employed at participation minus global exclusions,
who entered employment at closure
– Denominator: The number of WIA Adult case
closures not employed at participation minus global
exclusions
Monthly Management Report
Measure 7. WIA Adult Entered Employment
Wage Rate
– Numerator: The average WIA Adult program
hourly wage at entry into employment
– Denominator: The regionally adjusted Lower
Living Standard Income Level (LLSIL) for a
family of three
Monthly Management Report
Measure 8. WIA Dislocated Worker Entered
Employment Rate.
– Numerator: The number of WIA Dislocated
Workers who were employed at case closure
– Denominator: The number of WIA Dislocated
Workers case closures
Monthly Management Report
Measure 9. WIA Dislocated Worker Entered
Employment Wage Rate.
– Numerator: The average WIA Dislocated
Worker program hourly wage at entry into
employment
– Denominator: The regionally adjusted Lower
Living Standard Income Level (LLSIL) for a
family of three
Monthly Management Report
Measure 10. WIA Adult and Dislocated
Worker Employment Rate.
– Numerator: The unduplicated number of WIA
Adult and Dislocated Workers who were
employed at case closure
– Denominator: The unduplicated number of
case closures that were WIA Adult and
Dislocated Workers
Monthly Management Report
Measure 11. WIA In-School Youth Outcome Rate
– Numerator: The unduplicated total of those who
obtain a credential or a diploma or at case closure
were in post-secondary education or advanced
training or qualified apprenticeships or the military or
who had entered employment
– Denominator: The number of Older and Younger
Youth case closures minus global exclusions that had
no high-school diploma or the equivalent at
participation (less than 12th grade) and who were in
secondary school at participation
Monthly Management Report
Measure 12. WIA Out-of-School Youth Outcome Rate.
– Numerator: The unduplicated total of those who obtain a
credential or a diploma or were in post-secondary education or
advanced training or qualified apprenticeships or the military or
who had entered employment at case closure
– Denominator: All Younger Youth and Older Youth (including
those jointly served as adults), and youth 18-21 served as adults
only, minus global exclusions, who were not in secondary school
at participation and who were not in secondary school at case
closure
Monthly Management Report
Measure 13. WIA Younger Youth Skill
Attainment Rate.
– Numerator: Goals attained during the month
– Denominator: For the month, Goals due to be
attained and exited, goals not due but exited
and basic skills deficient without basic skill
goal set and non basic skills deficient without
goal set
Monthly Management Report
Measure 14. WIA Younger Youth Positive
Outcome Rate.
– Numerator: The number of WIA Younger Youth (1418) that exited the program minus global exclusions,
with positive outcomes (enter employment, military,
apprenticeship programs, post-secondary education,
or receive a diploma)
– Denominator: The number of WIA Younger Youth
(14-18) case closures, minus global exclusions
Monthly Management Report
Measure 15. Timeliness of Data Input for WIA
Participants.
– Numerator: The sum of the days between the
participation dates (first activity) and the dates the
participants are data entered into the EFM system
– Denominator: The number of WIA participants
entered into EFM during the month
Monthly Management Report
Measure 16. Timeliness of Data Input for
WIA Closures.
– Numerator: The sum of the days between the
closure dates and the dates the closure data
are entered into the EFM system
– Denominator: The number of WIA Closures
entered into EFM during the month
Monthly Management Report
Measure 23. Customer Satisfaction - WIA
Individuals
– Numerator: The weighted average of WIA participant
ratings on each of the 3 questions regarding overall
satisfaction reported on a 0-100 scale based on the
American Customer Satisfaction Index (ACSI)
– Denominator: The number of WIA participants
responding in the monthly telephone survey
Monthly Management Report
Measure 24. Customer Satisfaction – WagnerPeyser Individuals
– Numerator: The weighted average of Wagner-Peyser
job seeker ratings on each of the 3 questions
regarding overall satisfaction reported on a 0-100
scale based on the American Customer Satisfaction
Index (ACSI)
– Denominator: The number of Wagner-Peyser job
seekers responding in the monthly telephone survey
Monthly Management Report
Measure 26. Customer Satisfaction –
Planned Sample WIA
– Numerator: The actual WIA customer
satisfaction sample size for the month
– Denominator: The planned WIA customer
satisfaction sample size required for the
month
Monthly Management Report
• DEO online reports
–DEO Reports Page
–Front-End Reports on EFM
–EFM Data Store Queries
Questions ?
Monthly Management Report (MMR) Measures
Telly Buckles
Performance Reporting and Analysis – Supervisor
850.245.7149
telly.buckles@deo.myflorida.com
107 East Madison Street
Caldwell Building, MSC# G-229
Tallahassee, Florida 32399-4135