WIA Administration
Program Monitoring
Why Monitor Programs ?

20 CFR 667.410(b)(1) and WIA Sections
127 and 132 require the state to develop
a monitoring system and plan to meet the
requirements of 20 CFR 667.410(b)(2)(i-v)
for the WIA Adult, Dislocated Worker, and
Youth programs, and to ensure
compliance with nondiscrimination and
Equal Opportunity requirements.
Goals of WIA Monitoring



Confirm that local areas comply with
Federal and State statue and regulations
regarding WIA
Avoid “disallowed costs”
Identify promising or best practices and
share information with workforce system
providers and partners
Goals of WIA Monitoring



Identify areas requiring technical
assistance
Determine what constitutes good and
quality programs
Evaluate program effectiveness and
impact
How will CTDOL monitor ?



Program Monitoring shall be conducted
annually, usually during the month of May,
but no later than June 30th.
Each local WIB will be scheduled for an
onsite review which covers some portion
of the new monitoring tool.
The review will be conducted by a team
from the CT WIA Administration unit .
How will CTDOL monitor?



Interviews
Review of local area policies and program
design
Participant case file review
How will CTDOL monitor ?


Each review will include entrance and exit
interviews, in which the monitoring team
and WIB representatives will review the
process, logistics and preliminary results
of the review.
WIBS should be prepared to provide the
necessary space, computer and access to
information required.
How will CTDOL monitor ?

Upon completion of monitoring, the
following information will be provided:



Narrative report
Statistical analysis
Corrective action plan (If required)
What tools will CTDOL use to
monitor?

The WIA Monitoring Tool & Guide has
been developed to meet the requirements
Code of Federal Regulations and WIA
regulations.
Funding Streams to be
monitored




Adult
Dislocated Worker
Youth
NEG
The following areas in each funding
stream will be monitored:








Eligibility and records review
Delivery of services
Quality of services
Service progression
Service levels
Activity levels
Exit strategies
Analysis of costs and expenditures by program
deliverables
5 Key Programmatic Areas to be
monitored:





Governance
Grant management
Program service delivery
Review of follow up services
Performance and accountability
Governance Monitoring
Components


WIB Board of Directors
One-Stop Operator including:




Memorandum of understanding
Priority of service and customer choice
Registration
Core, intensive and training services
Governance Monitoring
Components

One-Stop Operator including:



Priority and special populations
On-the-Job (OJT) and Customized Job
Training (CJT)
Supportive services and needs-related
payments
Governance Monitoring
Components

Youth Activities




Out of school youth
Concurrent enrollment of youth with
adult/dislocated worker
Training services for youth
Youth summer employment
Governance Monitoring
Components

Participant File Review including







Eligibility document review
Dislocated workers
Core services
Intensive services
Training services
Priority of services
Review of IEP
Governance Monitoring
Components

Participant File Review including




Review of ITA
Review of supportive services and needs
related services
Follow up services
Review of case notes