Built on the entrepreneurial spirit of the youth of
India, relationships and friendships for life.
Your Friend For Life
• Born in 1982 with the coming together of
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A Shapoorji Pallonji company since 2002
Market Leaders in pure water and cleaning
One of Asia’s largest Direct Sales consumer products companies
with direct relationships with over 10 million customers
An institution that has churned over 100,000 successful Sales
Leaders (Eurochamps) over the last 30 years
Your Friend For Life
Our Belief
Our Dreams
• Eureka Forbes will be a World Class, Billion Dollar, Multinational
Corporation
• Leaders in Health, Hygiene, and Safety Products & Services through
Power Brands
• Create a Happy Family of Eurochamps
• Customers are emotionally hooked to the Eurochamp and the Company
• Cross-cultural, Global Presence in 50 Countries serving over 20 million
Customers
• Be an Ambassador of Goodwill to Society and the Earth we live in
Our Ethos
Our approach to the market
Eurosmile service
Our Direct presence in over 500 towns
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A strong team of over 8000 committed ‘Eurochamps’ operating
from 132 cities & towns of India from 220 branch offices
‘Customer Response Centres’
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324 EuroPartners (Franchisee Operations in the same towns as
above) help increase our reach.
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402 EuroSathis (Franchisee Direct Operations) in as many towns.
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600,000 new consumer homes added to the family each year.
Our Pillar of Success – Customer Service
• ISO 9000-2008 certification for after sales in key Cities
– 1100 service partners
– 5800 trained technicians
• Over 3.9 Million customers covered under AMC
– 85 % of service revenue is thru annual maintenance contract
• Customer Confidence Center – Unique initiative
– Call 3988 3434
– Customers can check the authenticity of Service technician
• 12 hour National Call Centre – Eurohelpline
– Telephone
– Web support
280,000 home visits each day
• We knock as many doors as the entire population of the UK every year
• No one covers India better
– 10,000+ effective demonstrations each day
– Over 40,000 kitchen visits each day by our service team
• Unmatched Reach and undivided attention
– 21,000 man hours of ‘one-on-one customer interaction every single
day
• Trained manpower
• 80% of customers within a 5 km radius
Covering India
Over 1650 towns and 82% of Urban India Homes (SEC A, B & C)
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TIER 2
Direct Sales
CRC
| 63% of SEC A&B Urban Households
117 Towns
TIER 3
157 Towns
TIER 4
391 Towns
TIER 5
79 Towns
TIER 6
FDO
| 19% of SEC A&B Urban Households
NA
Retail reach: 1650 towns
32 Towns
784 Towns
5161 Towns and 600
districts
8 Cities
Categories & Brands
For Homes
For Offices
For Institutions
For Cars
For Homes
For Institutions
Intrusion Alarm
CCTV systems
Video Door Phones
Access Control
For Homes
For Homes
For Homes
For Homes
For safe water on the go
For Offices
Rural India
Packaged drinking
water
For Vehicles
Drinking water POE &
Municipal Solutions
Sewerage treatement
Intelligent Living
Home Automation
Solutions
For Homes
For Offices
Institutional
products &
solutions
Pure & Safe Drinking Water
Name a water condition, we have a solution for it
• 17 technologies addressing 17 water conditions : 17/17
• Range of 48 models across different technologies
• Pure drinking water to balanced drinking water
• Pure drinking water to tasty drinking water
• Products certified by Indian Medical Association
• Trust of over 10 million mothers
• After Sales Service across the country
30 years of Leadership across
technologies
Pure & Safe Drinking Water
The birthright of every Indian
• We’ve embarked on an initiative to set up
community water plants in rural India. Till
date, we provide safe drinking water to
23,151 households in 96 communities. And a
means to earn a livelihood.
• Aimed at greater attendance in schools,
improved hygiene and safe drinking to the
children.
Safe Water and Waste Water Treatment
Sure and steady progress
Solutions for a cleaner environment
Vacuum Cleaners, Air Purifiers, Cleaning Solutions..
• Pioneers, Super brand with + 89% Market Share
• Range spans from a domestic Vacuum Cleaner , Steam Cleaners to
Municipal Road Sweepers
• Air purification solutions for homes and offices
• Facility Management Solutions
• Clean Train Stations (Indian Railways)
Safe and Secure Homes
Making people live life without fear
• One of the widest range of electronic security
and surveillance systems for homes and
offices.
• Strategic tie-ups with world majors like
Honeywell, Bosch, Group 4
• 24x7 Centralized Monitoring Station
• Customised solutions and installation
Protecting Lives
Portable Fire Extinguishers for homes & establishments
Not always visible but our backbone…
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Aquamall – the backbone supporting it all.
Aqua diagnostics –Asia’s most prestigious water Research Centre
18 water labs that monitor ground water
Over 6000 postal codes mapped for ground water quality
www.waterwonderfulworld.org
• 5000+ hits each month
Our Manufacturing Facility…our pride
4 State of the art ISO Certified factories with a capacity of 100,000 units per month
Green Factory of Dehradun
•LEED INDIA GOLD rating, Indian Green
Building Council
•100% Green Power (Windmill Power)
•Thermal Insulation (Fly Ash Bricks &
Hollow Brick Construction)
•Geo-Thermal Air Ventilation System
•Rain Water Harvesting
•Natural Light Harvesting
•Turbo Ventilators
•Reed Bed Waste Water System
•Solar Outdoor Lighting
Partnering with the best…
across the globe
• Lux International AG (World’s oldest Direct Sales Company)
• Pentair & GE (World’s largest Residential Water Company)
• Comac (Italy’s leading Cleaning Solutions Provider)
• Waterlogic (UK’s leading Institutional Water Company)
• Honeywell (World’s leading Security Solutions Provider)
Not just selling..
India’s one and only call centre manned by Eurochamps with
special needs
No Vacancy
Karne Gaya Tha Mai Naukari Ki Talash
Pass hua tha mai first class
Jahan bhi kiya seach maune kaam
Paya maine no vacancy ka naam
Ka sakta tha main bahut achche se apna kaam
Par nahi janta tha kisi Minister ka Dham
Aaj ke yuva ka bhrastachar
Bana raha tha mera achar
Hoka aakhir lachar
Kiya maine aatm hattya ka vichar
Aaya mai Bharatiyee rail ki patri par,
Atma Hattya ki chitthi chhod aya gatri par
Likha tha mai maroonga jahar Kaakar
Par jaher ne mujhko mara nahi
Milawat se bachne ka koi chara nahi
Bharitya rail ne mujhko mara ek dhakka
Mujko gend banakar mara ek jordar chhaka
Yaad agai mujko meri naani
Asptal me letkar maang raha tha pani
By Ashok Gupta
Not just selling..
We are Future Ready
Socially Connected
• India’s top 5 corporate websites
• 3 Fan Pages on facebook
+6 Lakh Fans
• Dedicated YouTube channel
• WAP ready
• Lead management - Instant call
connect in 130 cities with Eurochamps
mapped by pincode..all in 30 seconds.
• Each month attracting 200,000 unique
visitors resulting in over 10,000 sales
& 6,000 service enquiries each month
Some of our practices that have become
benchmarks…
A Case Study at Richard Ivey
School of Business, Canada
Forbes Asia
Aquaguard Delivery:
“Filtering all our worries away as we make
our sure and steady way ”
MAKE Awards
Consistently for 5 years in
a row in India; and for 3
years in Asia.
Endorsed By The Marketing Guru
Cited in Philip Kotler’s –
“Marketing Management (the Marketing Bible)
Water Icon
The Golden Peacock
Awarded by UNESCO –
Water Digest
commendation for most
Innovative Product (2008 / 2012)
Some recognitions along the way…
The Frost & Sullivan Awards
Among India’s Best
Employers: Hewitt
Associates Studies
for Best Company of the year; and Customer
Service Leadership.
Superbrand Recognition
India’s Most Customer Responsive
Consumer Durable Company
Avaya Global Connect & The Economic Times
Award for “Customer Responsiveness”
Relationships
And we dream of making our
world a happy, healthy, safe and
pollution-free world that built
on trust and this lasting
relationship.