Social Media Marketing Plan Prepared by: Lindsay Buchanan December 3rd, 2015 Backer-Springfield Headquarters: 4700 John Bragg Hwy., Murfreesboro, TN 37127 Phone: (615) 907-6900 1 Backer-Springfield Social Media Marketing Plan Table of Contents Upfront Analysis…………………………………………………………………………………………………..…………..…...2-5 Best Practices Report ………………………………………………………………………………………………….………….6-9 Recommendations Report…………..……………………………………………………..…………….….….…………10-12 Operations Plan…………………………………………………………………………………..………………….………….13-15 Calendar……………………………………..……….………………………………………………………………….………….16-27 Presentation……..………………………..……….………………………………………………………………….…………..….28 Citations……………………………..………………………………………………………………………………….……………….29 2 Upfront Analysis Report Backer-Springfield is a business that specializes in manufacturing heating elements for manufacturing giants, such as Whirlpool, Electrolux, and GE. Their business model is B2B, and most business is conducted through existing customers or accounts expanding to include more of a company’s business. The company currently has their main website and a Facebook profile to promote their business. Currently, no other social media platforms are facilitated into their marketing plan. Their online presence is very low and has much room for improvement. Company Website The website was built in 2013. It has a very basic and simplistic layout that is less than appealing and dated. The website facilitates very few visual communication strategies, opting instead for blocks of text that purge large amounts of information on the home page. The text is mostly the same size and color with very little variation. There is very little usage of color across the whole website aside from black and white, other than light blue and the smallest amount of red. Spelling and grammar mistakes are also present in several places in the site’s text. There is also a link to the company Facebook page at the bottom. It is important to note that the website does not accommodate for tablets or smartphone devices. There are several pages on the website: Products, Aftermarket, Locations, and Backer Group. All pages have a similar model and use the same colors and overall design scheme. 3 Products and Aftermarket are informative and contain product photos as examples, as well as links to a downloadable PDF file for each market segment catalog. Locations tab contains a basic map with the locations of every company. The map is hard to read and does not make sense of the company’s positioning with its parent company, NIBE. The page also contains a listing of other locations and the contact information for each along with a link to each website. Backer Group is a broken link. The website needs to be updated from top to bottom. A more appealing layout could be chosen. It should be sleeker and more modern so it contributes to the new and innovative brand image that the company is trying to present. The content should be updated to be more interesting, as well as readable. Interactive elements would also be a nice addition. Text should be broken up with more dynamic elements to make the more important parts stand out. Minimizing the volume of content on the first page would also allow the website to not look as intimidating. New product photos should be implemented, as well as adding dimensions of each element to the product photos for consumer use. The map should also be made to make more sense, as BackerSpringfield is not in every one of those locations. Its relationship with the parent company, NIBE, should be clearer as designated in the new company brand. 4 Facebook The company’s Facebook page is simple, but seems to be slightly better than the main website. Backer-Springfield has 165 likes and 65 views. The posts are sparsely scattered and inconsistent, the last posted 11 months ago (January 9th, 2015). The profile has 9 reviews, but all are from employees about what it’s like to work for the company rather than customers detailing their service experience. The About page has an adequate amount of information about the company. The Photos page is very basic and contains albums of photos of the outside of the main headquarters and product photos. The page could be updated slightly to reflect the company’s new brand image. The header should be updated, as well as the company logo for the profile picture. Posts should be more frequent and should contain material that contains images and links and pulls in the reader. The company should also work on building more of a social media presence across more than one social media platform, as well. 5 Primary Research Backer-Springfield’s new marketing team has been working on a new company brochure which will roll out the company’s new brand image. Other marketing materials, including social media, will follow this model. Vice President of Commercial Sales & Development at Backer Springfield Jamie Holley wants to establish this new brand image within all company materials. “I want everything from the website to the New Hire paperwork to reflect this new change. Backer has a history of remaining stagnant to changes like this, but I’m going to make sure that we create a more modern image for ourselves that can be respected and leave an impact on all existing and potential customers.” The Director of IT Rick Smith, the designer of the current social media, understands that the existing materials need to be updated. “I created everything in a hurry. It needs to be overhauled, but I just never had the time. I would like to see better product photos and better content. It should be something that people want to look at, and not because they have to. 6 Best Practices Report Backer-Springfield has a very low social media presence, but compared to other competitors, they are around average. The main competitors are Zoppas and Chromalox. Zoppas Zoppas is the largest competitor for the company. At present, Zoppas has a main website and no presence on other social media platforms, such as Facebook or Twitter. Main Website The main website leaves room for improvement. It runs slow and has an odd effect that allows the graphics to “sweep” into place, hindering its readability. The colors also contribute to the site’s overall issue. The design might not be the best, but the content on the site is informative and describes the company accurately Chromalox Chromalox is a local company that remains a large competitor for the company. They have a main website that is well done, as well as profiles on Facebook, Twitter, YouTube, LinkedIn, and Google +. Main Website Chromalox’s main website (https://www.chromalox.co m) is very well done. The content is informative and succinct and the graphics are clear. It is also worth noting that the site is optimized for tablets and mobile. 7 The site also has great navigation, making it easy to find any information that a consumer might be looking for. The links to the company’s social media accounts are clearly displayed and make them easily accessible. Social Media Accounts Chromalox has 359 likes on Facebook. Their information is very thorough and they have interesting photos to represent the business. The page is updated close to every 2-3 days with a post about a recent events, a new study or product, or promoting a charity that they are working with. Chromalox has 124 followers on Twitter and 6 likes. Their Twitter is updated around every 2-3 days and is a direct reflection of the company Facebook in terms of content. The company uses the hashtag #Chromalox and it has a small presence on Twitter. The company’s profile on Youtube has 50 likes and 17 videos. The account was made in 2013 and posts about 3-5 times a year, with videos such as Brand Values and presentations at trade shows. The most watched video has 4,436 views. 8 Chromalox’s Google + has 19 followers and 29,361 views. The information is close to the same on the Facebook and Twitter profiles. The company uses their profiles to be easily found and contacted by consumers. They also respond to customers quickly through the use of their hashtag or DMs. It is also notable that the company does not have an Instagram, but their hashtag has been used several times by employees at shows, as well as a charity that they contribute to (Greenlight A Vet Initiative). Why Social Media? In terms of the competition, Chromalox has the best grasp on the facilitation of social media into their marketing plan. Although traffic might be lower on their sites, it is clear that they still take the time and effort to remain active and provide clear and accurate content that might be of interest to their customers. One could argue that since the competitors do not have high volumes of traffic on their social media profiles that building a platform on these sites is not important, but research shows that is not necessarily the case. According to 2014 reports by Hubspot, 92% of marketers in 2014 claimed that social media marketing was important for their business, with 80% indicating their efforts increased traffic to their websites. And according to 2014 reports by the Social Media Examiner, 97% of marketers are currently participating in social media. If other competitors have built platforms through social media, then it is important to compete with that and build platforms of your own (the same as company’s do with new technology and products). Even if traffic isn’t in high volumes to profiles in the heating element market right now, there is still volume and there is potential for growth. Many things are moving online and it would be unwise to ignore the trend. In a B2B environment, companies are marketing towards industry-savvy professionals. In the heating element business, it is plausible that most companies already know the name and information surrounding the business, but social media will allow you to remain current to consumers and help you to better communicate product lines and information about the company. Business Content describes it as, “B2B content may not have the millions of page views that 9 B2C counterparts get, but it addresses a higher-value, more deeply invested audience. Your audience is already knowledgeable about their industry; you don’t need to tell them their business. That leaves you free to focus your social media content on building awareness of you, establish thought leadership, build your brand and get that highly informed audience more engaged with what you have to say.” 10 Recommendations Report Given the nature of Backer-Springfield’s social media presence, it is in the company’s best interest to consider these marketing goals in order to positively improve their existing presence on the company website and the company’s profile on Facebook, as well as to increasing their media presence by expanding to new platforms. Company Website Backer-Springfield’s website should be completely updated. The website should be re-done with a more modern and more visually-appealing layout. The content on the website needs to be broken up into smaller, more readable blocks of text. Including relevant graphics and images to accompany each block would also add to the overall aesthetic and make content stand out more. The main page should be scaled-down to ensure that visitors are not overwhelmed at first-glance. Adding more visuals and implementing graphs and images will make communication smoother and improve the website overall. Different variations of text and color will also make the most important elements stand out. It is also important to check all content for grammar and spelling errors in order to look more professional. A more concise and informative company biography should be included on the site, as well as easy to understand contact information. The relationship between the parent company and newly-acquired companies are hard to decipher with the current information. Creating interactive maps and photos would be useful in this instance. The site’s navigation should be updated to ensure that all the links and tabs work properly. The site could also use more the navigation more effectively by making sure that all content is relevant, clear, and interesting. In terms of product, easily-navigable product catalogs should be included on the site. In order to make these catalogs more interactive, elements such as 3-D models and product dimensions would be helpful to potential customers. Sales reports could also be included in PDF form on the website. The website should also be able to accommodate all devices, such as smartphones and tablets. Social media platform links should also be clearly visible and updated. Facebook As evidenced in the Best Practices Report, one of Backer-Springfield’s main competitors (more 11 descriptively, Chromalox and Zoppas) has a strong social media presence on Facebook. In B2B marketing, social media may not be as important in obtaining existing relationships and expanding to new clientele, but given the fact that the Internet is becoming such a powerful tool across all industries, and the fact that a main competitor has such a largely developed and organized presence, it is important to develop a strong presence on Facebook. This will ensure a competitive edge, as well as provide information about the company to Facebook users. Facebook has 1.01 billion daily active users as of December 27th, 2015. To even reach a small percentage of these users, even if only from a business standpoint, would impact business outreach. Currently, the company’s Facebook has 165 likes and 65 views. The current metrics could be improved by posting more frequently, also by creating interesting content to post. Twitter The company should expand their media presence to include Twitter. Twitter has 302 million active users as of May 2015 and has developed into a very effective marketing tool that is not being utilized by Backer-Springfield. The company should create a profile to expand their media presence. In order to effectively utilize Twitter as a marketing tool, the company should generate content that is of interest to consumers, as well as be sure to post frequently. Posts should include graphics and images to make posts more eye-catching. Twitter Analytics is also important in order to measure the metrics of the company’s Twitter profile overall, as well as individual tweets. It’s important to determine the best times to post tweets, as well as determine what content works best and appeals most accurately to its intended audience. LinkedIn Since the company has a B2B business model, LinkedIn is a very important marketing tool. With 400 million users worldwide, LinkedIn makes it possible to directly market to businesses, as well as keep up with other competitors. This platform allows for easy communication of new product lines, pricing, and product development. This is a tool that would be a great resource as long as it is kept current and accurate. 12 YouTube YouTube is currently being used by main competitor, Chromalox, as a way to communicate with consumers about new product lines and company announcements that concerns customers. This platform has 1 billion users worldwide and 4 billion video views per day. It allows creative media announcements that will catch the attention of the intended audience. It also leaves the opportunity for cross-marketing since these videos can be easily facilitated into the marketing plans for other platforms, such as Facebook and Twitter. The videos are great at grabbing attention and incorporating important information and turning it into a more entertaining format. 13 Operations Plan In order to successfully implement the new social media marketing objectives, it is recommended that the company follow the plan written below over the next calendar year. The plan may be revised if metrics suggest that other tactics would benefit the company more positively. Company Website The company website should be updated to be more modern and visually appealing. The website needs several updates and is best organized in the following list. Layout The layout needs to be more modern and user-friendly. Choosing a layout that is simpler with more stylistic elements will add to the overall aesthetic and direct traffic to the appropriate places within the website. Content The content should be broken-up into more readable blocks of text with appropriate, accompanying visual elements. Breaking-up the content will make the site less intimidating to visitors and will improve readability overall. All content should be checked for spelling or grammar errors. The company biography should be updated to reflect an accurate description of the relationship between the parent companies and newly acquired companies. Interactive content, such as maps with locations of each company and manufacturing facility, and photos would make the relationship more accurate and understandable. Images The website should contain images of the company and the logo that are relevant and interesting. The current image of the various heating elements is too busy and should be scaled down to a simpler image. Communication will improve if the site adds relevant and interesting graphics, charts, and images to communicate business strategies and information. Navigation All navigation links and tabs need to be updated to ensure that they work properly. Adding links to sales reports, product catalogs, and descriptions should also be included. Product catalogs should be updated to include product dimensions and 3-D models of each 14 individual heating element. PDF’s of all documents should be available to download, as well. The website should also be able to accommodate all devices, such as smartphones and tablets. All social media accounts should have working links that are visible on the website. Facebook Backer-Springfield’s Facebook profile would be most effective by generating posts around 2-3 times a week. Content should be relevant to the company’s directed audience, including company announcements, new product lines, and anything that might interest consumers. Content should include graphics, important documents, or company-made YouTube videos. Facebook is also a good way for the company to promote charitable events and organizations they are involved in. The profile picture should be the same across all platforms. The banner photo should be changed to something simpler and more visually appealing than groups of various heating elements. A company photo would be a better choice for the banner photo. Hashtags for the company should be created to make evident who is talking and posting about the company. All posts should include the appropriate hashtag and should be consistent across all posts. #Backer or #BackerSpringfield are potential hashtags that could be implemented. Facebook Analytics makes it possible to analyze the success of hashtags, the reach of each post and which posts are the most successful to determine the best times and most relevant content to post. Facebook Analytics should be monitored at least twice a week, with findings for the profile and most successful posts recorded onto an ongoing Excel spreadsheet or GoogleDoc. A report should be created at the end of every month and at the end of the year. All analytics from Facebook should be included in the report. Also, a detailed account of the findings, as far as what times and content works best, should be included in the report. Twitter The company’s Twitter profile should be created to reflect a lot of the same company information that the Facebook profile has displayed. The profile and banner picture should be consistent with Facebook and all other social media platforms. Posts should be created 2-3 times a week. All posts should contain a concise tweet, the company and/or current project hashtag, and if possible, some form of media, such as a graphic, relevant article, or company YouTube video. Tweets can be used to promote the company’s main website, Facebook page, or YouTube channel. It is also effective in cross-marketing across all platforms and directing traffic to company posts and sites. Twitter Analytics should be used to monitor tweets to ensure that tweets are being posted at the best times to be seen, liked, and re-tweeted. Links can also be monitored to see which were 15 found to be the most relevant and interesting. Other analytics from other company sites can be monitored to see if traffic was directed to individual sites through specific tweets. All metrics should be recorded in an Excel spreadsheet 2-3 times a week, at least. A report should be created at the end of every month and at the end of the year. All analytics from Twitter should be included in the report. Also, a detailed account of the findings, as far as what times and content works best, should be included in the report. LinkedIn The company’s profile on LinkedIn should be consistent with all other social media platforms. The appropriate company information should be displayed on the profile, as well as consistent profile and banner images. Company information should be as detailed and current as possible. All banner and profile images should be consistent with all social media platforms. Any company announcements or important information should be listed on LinkedIn. All tradeshow information should be posted on the account, as well as product line information. The profile should be updated around twice a month. All information regarding LinkedIn should be included in the end of the month and year reports. YouTube The company should create a YouTube channel which will create videos that informs consumers of company announcements, new product lines, charitable involvements, trade show participation, and any other interesting events. Creative ideas, such as employee spotlights, could be created once a month. All banner and profile pictures should be consistent with all other social media platforms. YouTube videos should be created and posted 1-2 times a month. Each video should be 5-7 minutes in length and should be creative, informative, and entertaining. All videos should be promoted on Twitter and Facebook. YouTube Analytics should be utilized in order to track views. Future content could be determined from these metrics. All information should be recorded once a week in an Excel spreadsheet or GoogleDoc. A report should be created at the end of every month and at the end of the year. All analytics from YouTube should be included in the report. Also, a detailed account of the findings, as far as what times and content works best, should be included in the report. 16 Calendar Backer-Springfield Social Media Calendar ~ January 2016 ~ ◄ Dec 2015 Sun 27 Mon 28 Tue 29 Wed 30 Feb 2016 ► Thu 31 New Years Fri Sat 1 New Years Day 2 Eve 3 10 17 24 4 5 6 7 8 -Create metric spreadsheet -FB post -Twitter post -Record metrics -Begin work on YouTube video -Record metrics -FB post -Twitter post -Record metrics -Record metrics -FB post -Twitter post 11 12 13 14 15 -Record metrics -Record metrics -FB post -Twitter post -Record metrics -Record metrics -FB post -Twitter post -Record metrics -Update LinkedIn profile 20 18 Martin Luther 19 21 22 King Jr.Day -Record metrics -FB post -Record metrics -Record metrics -Draft of YouTube -FB post video -Twitter post -Record metrics -Twitter post -YouTube video approval -Record metrics -FB post 25 AHR Trade 26 AHR Trade 27 AHR Trade 28 29 Show* Show Show -Record metrics -FB post -Record metrics -Twitter post -LinkedIn post (AHR Show) -Record metrics -Record metrics -Publish YouTube video -FB post promoting video -Twitter post promoting video 31 -Record metrics -Twitter post -Re-tweet any responses to video 9 16 23 30 END OF MONTH REPORT Notes: January should focus on research. Post at varying times throughout the month and pay extra attention to the metrics in order to discover the best times to post and what content is the most received. Metrics should be recorded for all social media accounts at the beginning of every day. All post days can be moved and altered to best fit metric suggestions. *AHR Show is great opportunity for social media accounts. 17 ~ February 2016 ~ ◄ Jan 2016 Sun Mon Tue Wed Mar 2016 ► Thu Fri 1 National 2 Groundhog Day 3 4 National Wear 5 Freedom Day -Record metrics -FB post -Record metrics -Twitter post Red Day -Record metrics -Twitter post 8 Chinese New 9 10 Ash 11 12 Year -Record metrics -FB post Wedesday -Record metrics -FB post -Record metrics -Twitter post -LinkedIn update 14 Valentine’s 15 President’s 16 17 18 19 Day Day -Record metrics -FB post -Record metrics -Twitter post -YouTube video approval -Record metrics -FB post -Record metrics -Twitter post 21 22 23 24 25 26 -Record metrics -Twitter post -Re-tweet any responses to video -Record metrics -FB post -Record metrics -Twitter post -LinkedIn update -Record metrics -Twitter post -Begin work on YouTube video (AHR Show) 7 -Record metrics -Twitter post -Record metrics -Twitter post -Draft of YouTube video -Record metrics -Record metrics -Publish YouTube -FB post video -FB post promoting video -Twitter post promoting video 28 29 -Record metrics -Twitter post END OF MONTH REPORT Notes: -Record metrics -Twitter post -Record metrics -FB post Sat 6 13 20 27 18 ~ March 2016 ~ ◄ Feb 2016 Sun 6 13 Mon Wed Apr 2016 ► Thu Fri 1 2 Read Across 3 4 Employee -Record metrics -Begin work on YouTube video America Day -Record metrics -FB post Appreciation Day 7 8 9 10 11 -Record metrics -Twitter post -Record metrics -FB post -Record metrics -Twitter post -Record metrics -FB post -Record metrics -Twitter post -LinkedIn update 14 15 16 17 St. Patrick’s 18 -Record metrics -Twitter post -Record metrics -FB post -Record metrics -Twitter post Day -Record metrics -Twitter post 22 20 Palm Sunday 21 27 Easter Tue -Record metrics -Twitter post -Record metrics -FB post Sat 5 -Record metrics -Twitter post 12 19 23 24 25 Good Friday 26 -Record metrics -Record metrics -Twitter post -FB post -Draft of YouTube video -Record metrics -Twitter post -YouTube video approval -Record metrics -FB post -Record metrics -Twitter post -LinkedIn update 28 30 31 Notes: -Record metrics -Twitter post -Re-tweet any responses to video -Record metrics -FB post 29 -Record metrics -Record metrics -Publish YouTube video -FB post promoting video -Twitter post promoting video END OF MONTH REPORT 19 ~ April 2016 ~ ◄ Mar 2016 Sun Mon Tue Wed May 2016 ► Thu Fri 1 Sat 2 -Record metrics -Twitter post -Begin work on YouTube video 3 10 17 24 4 5 6 7 8 -Record metrics -Twitter post -Record metrics -FB post -Record metrics -Twitter post -Record metrics -FB post -Record metrics -Twitter post -LinkedIn update 11 12 13 14 15 Tax Day -Record metrics -Twitter post -Record metrics -FB post -Record metrics -Twitter post -Record metrics -FB post -Record metrics -Twitter post 18 19 9 16 20 21 22 -Record metrics -Record metrics -Twitter post -FB post -Draft of YouTube video -Record metrics -Twitter post -YouTube video approval -Record metrics -FB post -Record metrics Begins -Twitter post -LinkedIn update 25 27 Administrative 28 Take our 26 -Record metrics -Record metrics -Publish YouTube video -FB post promoting video -Twitter post promoting video 29 Arbor Day Professionals Day Daughters and -Record metrics -Record metrics Sons to Work Day -Twitter post -Twitter post -Re-tweet any responses to video -Record metrics -FB post END OF MONTH REPORT 23 Passover 30 Passover ends 20 ~ May 2016 ~ ◄ Apr 2016 Sun 1 8 Mother’s Day 15 22 29 Mon Tue Wed Jun 2016 ► Thu Fri 2 3 4 5 Cinco de Mayo 6 -Record metrics -Twitter post -Begin work on YouTube video -Record metrics -FB post -Record metrics -Twitter post -Record metrics -FB post -Record metrics -Twitter post -LinkedIn update 9 10 11 12 13 -Record metrics -Twitter post -Record metrics -FB post -Record metrics -Twitter post -Record metrics -FB post -Record metrics -Twitter post 16 17 18 19 20 -Record metrics -Twitter post -Record metrics -FB post -Record metrics -Twitter post -Record metrics -FB post -Record metrics -Twitter post -LinkedIn update 23 24 25 26 27 -Record metrics -Record metrics -Twitter post -FB post -Draft of YouTube video -Record metrics -Twitter post -YouTube video approval -Record metrics -FB post -Record metrics -Twitter post 30 Memorial Day 31 Notes: -Record metrics -Record metrics -Publish YouTube video -FB post promoting video -Twitter post END OF MONTH promoting video REPORT Sat 7 14 21 28 21 ~ June 2016 ~ ◄ May 2016 Sun 5 12 Mon Wed Jul 2016 ► Thu Fri 1 2 3 -Record metrics -Begin work on YouTube video -Twitter post -Re-tweet any responses to video -Record metrics -FB post -Record metrics -Twitter post -LinkedIn update 6 7 Ramadan starts 8 9 10 -Record metrics -Twitter post -Record metrics -FB post -Record metrics -Twitter post -Record metrics -FB post -Record metrics -Twitter post 13 14 Flag Day 15 16 17 -Record metrics -Twitter post -Record metrics -FB post -Record metrics -Twitter post -Record metrics -FB post -Record metrics -Twitter post -LinkedIn update 21 19 Father’s Day 20 26 Tue 22 23 24 -Record metrics -Record metrics -Twitter post -FB post -Draft of YouTube video -Record metrics -Twitter post -YouTube video approval -Record metrics -FB post -Record metrics -Twitter post 27 29 30 Notes: -Record metrics -Twitter post -Re-tweet any responses to video -Record metrics -FB post 28 -Record metrics -Record metrics -Publish YouTube video -FB post promoting video -Twitter post promoting video END OF MONTH REPORT Sat 4 11 18 25 22 ~ July 2016 ~ ◄ Jun 2016 Sun Mon Tue Wed Aug 2016 ► Thu Fri 1 Sat 2 -Record metrics -Twitter post -Begin work on YouTube video -LinkedIn update 3 4 Independence 5 6 7 Eid al-Fitr 8 -Record metrics -FB post -Record metrics -Twitter post -Record metrics -FB post -Record metrics -Twitter post 11 12 13 14 15 -Record metrics -Twitter post -Record metrics -FB post -Record metrics -Twitter post -Record metrics -FB post -Record metrics -Twitter post -LinkedIn update 18 19 20 21 22 -Record metrics -Twitter post -YouTube video approval -Record metrics -FB post -Record metrics -Twitter post 27 28 29 -Record metrics -Twitter post -Re-tweet any responses to video -Record metrics -FB post -Record metrics -Twitter post -LinkedIn update Day -Record metrics -Twitter post 10 17 -Record metrics -Record metrics -Twitter post -FB post -Draft of YouTube video 24 Parent’s Day 25 26 -Record metrics -Record metrics -Publish YouTube video -FB post promoting video -Twitter post promoting video 31 Notes: END OF MONTH REPORT 9 16 23 30 23 ~ August 2016 ~ ◄ Jul 2016 Sun 7 14 21 28 Mon Tue Wed Sep 2016 ► Thu Fri 1 2 3 4 5 -Record metrics -Twitter post -Begin work on YouTube video -Record metrics -FB post -Record metrics -Twitter post -Record metrics -FB post -Record metrics -Twitter post 8 9 10 11 12 -Record metrics -Twitter post -Record metrics -FB post -Record metrics -Twitter post -Record metrics -FB post -Record metrics -Twitter post -LinkedIn update 15 16 17 18 19 -Record metrics -Twitter post -Record metrics -FB post -Record metrics -Twitter post -Record metrics -FB post -Record metrics -Twitter post 22 23 24 25 26 -Record metrics -Record metrics -Twitter post -FB post -Draft of YouTube video -Record metrics -Twitter post -YouTube video approval -Record metrics -FB post -Record metrics -Twitter post -LinkedIn update 29 31 Notes: 30 -Record metrics -Record metrics -Publish YouTube video -FB post promoting video -Twitter post promoting video -Record metrics -Twitter post -Re-tweet any responses to video END OF MONTH REPORT Sat 6 13 20 27 24 ~ September 2016 ~ ◄ Aug 2016 Sun 4 11 Patriot Day/ Mon Tue Wed Oct 2016 ► Thu Fri 1 2 -Record metrics -FB post -Begin work on YouTube video -Record metrics -Twitter post 5 Labor Day 6 7 8 9 -Record metrics -Twitter post -Record metrics -FB post -Record metrics -Twitter post -Record metrics -FB post -Record metrics -Twitter post -LinkedIn update 12 13 14 15 16 National -Record metrics Grandparent’s Day -Twitter post -Record metrics -FB post -Record metrics -Twitter post -Record metrics -FB post -Record metrics -Twitter post 18 20 25 19 21 22 23 -Record metrics -Record metrics -Twitter post -FB post -Draft of YouTube video -Record metrics -Twitter post -YouTube video approval -Record metrics -FB post -Record metrics -Twitter post -LinkedIn update 26 28 29 30 -Record metrics -Twitter post -Re-tweet any responses to video -Record metrics -FB post -Record metrics -Twitter post 27 -Record metrics -Record metrics -Publish YouTube video -FB post promoting video -Twitter post promoting video END OF MONTH REPORT Sat 3 10 17 24 Notes: 25 ~ October 2016 ~ ◄ Sep 2016 Sun Mon Tue Wed Nov 2016 ► Thu Fri Sat 1 2 9 16 23 3 Rosh Hashana 4 5 6 7 -Record metrics -Twitter post -Begin work on YouTube video -Record metrics -Twitter post -Record metrics -FB post -Record metrics -Twitter post -LinkedIn update 10 Columbus Day 11 12 Yom Kippur 13 14 -Record metrics -Twitter post -Record metrics -FB post -Record metrics -Twitter post -Record metrics -FB post -Record metrics -Twitter post 17 Boss’ Day 18 19 20 21 -Record metrics -Twitter post -Record metrics -FB post -Record metrics -Twitter post -Record metrics -FB post -Record metrics -Twitter post -LinkedIn update 24 25 26 27 28 -Record metrics -Twitter post -YouTube video approval -Record metrics -FB post -Record metrics -Twitter post -Record metrics -FB post -Record metrics -Record metrics -Twitter post -FB post -Draft of YouTube video 30 31 Halloween -Record metrics -Publish YouTube video -FB post promoting video -Twitter post promoting video END OF MONTH REPORT Notes: 8 15 22 29 26 ~ November 2016 ~ ◄ Oct 2016 Sun 6 13 20 27 Mon Tue Wed Dec 2016 ► Thu Fri Sat 1 2 3 4 -Record metrics -Begin work on YouTube video -Record metrics -Twitter post -Re-tweet any responses to video -Record metrics -FB post -Record metrics -Twitter post -LinkedIn update 7 8 Election Day 9 10 11 Veterans Day 12 -Record metrics -Twitter post -Record metrics -FB post -Record metrics -Twitter post -Record metrics -FB post -Record metrics -Twitter post 14 15 16 17 18 -Record metrics -Twitter post -Record metrics -FB post -Record metrics -Twitter post -Record metrics -FB post -Record metrics -Twitter post -LinkedIn update 21 22 23 24 Thanksgiving 25 -Record metrics -Record metrics -Twitter post -FB post -Draft of YouTube video -Record metrics -Twitter post -YouTube video approval Day 28 30 Notes: 29 -Record metrics -Record metrics -Publish YouTube video -FB post promoting video -Twitter post promoting video -Record metrics -Twitter post -Re-tweet any responses to video END OF MONTH REPORT -Record metrics -FB post -Record metrics -Twitter post 5 19 26 27 ~ December 2016 ~ ◄ Nov 2016 Sun 4 11 18 Mon Tue Wed Jan 2017 ► Thu Fri 1 2 -Record metrics -FB post -Begin work on YouTube video -Record metrics -Twitter post -LinkedIn update Sat 3 5 6 7 8 9 -Record metrics -Twitter post -Record metrics -FB post -Record metrics -Twitter post -Record metrics -FB post -Record metrics -Twitter post 12 13 14 15 16 -Record metrics -Twitter post -Record metrics -FB post -Record metrics -Twitter post -Record metrics -FB post -Record metrics -Twitter post -LinkedIn update 19 20 21 22 23 -Record metrics -Twitter post -Record metrics -FB post -Record metrics -Twitter post -Record metrics -FB post -Record metrics -Twitter post 27 28 29 30 -Record metrics -Twitter post -Re-tweet any responses to video -Record metrics -FB post -Record metrics Eve -Twitter post -LinkedIn update 25 Christmas Day 26 -Record metrics -Record metrics -Publish YouTube video -FB post promoting video -Twitter post promoting video END OF MONTH REPORT END OF YEAR REPORT 10 17 24 Christmas Eve 31 New Year’s 28 Presentation 29 Citations "16 Stats That Prove Social Media Isn't Just a Fad [New Data]." 16 Stats That Prove Social Media Isn't Just a Fad [New Data]. 6 June 2014. Web. 20 Nov. 2015. <http://blog.hubspot.com/marketing/social-media-roi-stats>. "2014 Social Media Marketing Industry Report." Social Media Examiner RSS. 18 May 2014. Web. 20 Nov. 2015. < http://www.socialmediaexaminer.com/social-media-marketingindustry-report-2014>. "Chromalox." Chromalox. Web. 15 Nov. 2015. <http://chromalox.com/>. "Why Social Media Matters to B2B Marketing." Business Content Newsletter Content. 19 Aug. 2013. Web. 20 Nov. 2015. < http://www.businesscontent.com/why-social-media-mattersto-b2b-marketing/>. "Zoppas Heating Element Technologies." Zoppas Heating Element Technologies. Web. 15 Nov. 2015. <http://www.zoppas.com/zoppas01/default_eng.html>.