Receptionist - The Stafford London, 5* Luxury Hotel
JOB TITLE
:
Receptionist
DEPARTMENT
:
Front Office
REPORTS TO
:
Front Office Manager
Located in the heart of St James's, The Stafford London hotel has an air of timelessness, where
elegance and tradition create a haven of calm away from London's busy streets.
The Stafford is one of London's foremost small luxury hotels. With five AA Red Stars, two
Rosettes and the RAC Gold Ribbon, The Stafford is a great place to develop your skills in the
hospitality industry. Our dedicated and dutiful team of professionals play a big part in achieving
the delicate balance between professionalism and friendliness.
We are now recruiting for a Receptionist to join our team.
The ideal candidate for the role of Receptionist must:

Be fluent in both written and spoken English - this is essential for this position. As is
flexibility and a desire to exceed guests expectations.

Have 2 years previous experience in a 4* or 5* hotel and a thorough understanding of
the high standards within the luxury market.

Previous experience in using OPERA reservations system

Have a professional appearance and attitude

Be flexible working weekends and evenings, as well as possess an ability to work under
pressure.

Ensure prompt, efficient and courteous reception of guests

Ensure guest’s immediate requirements are catered for

Record and administer arrivals and departures

Full awareness of current daily status of Hotel

Thoroughly conversant with all room types, décor and outlook of the hotel

Communication and recording of complaints

Be aware of daily functions, events, VIP and group arrivals

Awareness of regular guest names & requirements

Receipt of payments

To carry out any other duties as required in a professional manner
We are also proud to have the following benefits to our staff:

Friends and family discount

Free meals whilst on duty

Free uniform and uniform laundry/dry cleaning

Company pension scheme

Ride to Work Program

Service Charge
If you have a genuine desire to look after customers, provide a first-class level of service
efficiently, and have a natural enthusiasm for life in hotels, then The Stafford is the place for you.
Thank you for your interest in the position at The Stafford London. Please note that if you do not
hear from us within two weeks, then unfortunately your application has been unsuccessful on
this occasion.
May I take this opportunity to wish every success in your future career.