Prequalification Scheme: Performance and Management Services.
List of Groups and Capabilities
GROUPS AND CAPABILITIES
1) PERFORMANCE REVIEW
a) AGENCY AND PROGRAM REVIEWS
• Examine agency appropriateness, effectiveness, efficiency and economy, including
strategic and operational elements.
•
Examine program appropriateness, effectiveness, efficiency and economy in single
or across multiple agencies.
•
Examine factors leading to an agency not meeting budgetary or performance targets
(e.g. State Plan).
•
Examine a cross cutting function of government in all or a cluster of agencies such
as recruitment, internal audit.
b) POLICY/STRATEGY REVIEWS
• Examine the appropriateness of policy setting in an agency or policy cluster.
**Please note: This capability will be removed as at 30 June 2016. All Legal Services will be through the Legal Services
Panel Arrangement due to commence on 1 July 2016.
c) LEGISLATIVE/REGULATORY REVIEWS
• Examine the appropriateness of specific legislative or regulatory instruments.
2) INFRASTRUCTURE
a) STRATEGY AND PLANNING
• Financial and investment strategies; Urban development; Commercial property;
Public/private partnership strategy; Environmentally sustainable development
strategy; Resource management; Project definition, development and packaging.
b) RISK
•
Risk assessment and management; Construction risk and Due diligence.
c) MAJOR PROJECT PROCUREMENT/DELIVERY AND PROJECT MANAGEMENT
• Planning and process analysis; Procurement review; Supply chain review; Strategic
sourcing; Project leadership and governance and project assurance.
**Please note: This capability will be altered to remove Contract drafting and negotiations as at 30 June 2016. All Legal
Services will be through the Legal Services Panel Arrangement due to commence on 1 July 2016
d) CONTRACTING
• Contract legal and drafting; Contract negotiations and Contract administration.
e) COMMUNICATION
• Stakeholder engagement and Communication/technical writing.
Updated: January 2016
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Prequalification Scheme: Performance and Management Services.
List of Groups and Capabilities
3) SERVICE DELIVERY
a) SERVICE IMPLEMENTATION
• Channels and access operation; Service support systems; Customer relationship
management and Complaint/compliments systems.
4) ORGANISATIONAL CAPACITY
a) CORPORATE AND BUSINESS STRATEGY AND PLANNING
• Strategic planning and development; Corporate and shared services strategy;
Cultural mapping and profiling; Customer service/channel strategy; Information
management; Strategy facilitation and change management; Business continuity
and Disaster recovery.
•
Customer/market research; Service strategy development; Service modelling;
Costing/pricing; Demand management and Commercialisation.
•
Indicators design; Customer satisfaction and Continuous improvement.
•
Service evaluation and Service re-design.
•
Governance.
•
Program and project performance; Performance improvement framework; Service
level agreements; Benchmarking and Best practice.
b) HUMAN RESOURCES
• Workforce planning; Human resources processes and systems; Workplace relations;
Training and development; Knowledge management; Employee performance
management; Climate surveys and Occupational health and safety.
c) OFFICE SERVICES
• Business and administration support systems; Records management and
Correspondence management.
d) AUDIT AND ASSURANCE SERVICES
• Internal Audit, Performance (Operational Audit); Financial Audit; Compliance Audit;
General Computer Controls (including Information Systems Security); Probity;
Strategic Reviews; Risk Assessment and Review; Fraud Control Review;
Corruption Prevention Review; Preparation and Conduct Internal Audit Plans and
Programs.
e) INVESTIGATION SERVICES
• Fraud Investigation; Corruption Investigation; Conduct and Performance
Investigation; Grievance (including Discrimination & Harassment) Investigation;
Forensic Accounting Forensic IT Investigation and Forensic Financial
Investigation.
Updated: January 2016
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Prequalification Scheme: Performance and Management Services.
List of Groups and Capabilities
f) AGENCY PROCUREMENT ASSESSMENT (GOODS AND SERVICES)
• Development and application of whole of organisation procurement capability
reviews of personnel, processes and tools including high level specialist
procurement expertise and experience including development of organisational
KPI (metrics) for strategic, tactical and operational procurement.
g) BOARDS AND COMMITTEES MEMBERSHIP APPOINTMENT ADVISORY SERVICES
• Appointment advice to NSW Boards and Committees and Search assistance.
5) GENERAL TECHNICAL EXPERTISE
a) BUSINESS CASES DEVELOPMENT
b) BUSINESS PROCESS IMPROVEMENT
• Process mapping; Business performance management; Operational performance
management; Software application performance management and Business
process re-engineering.
c) COMMUNICATION
• Corporate communication; Strategic communication; Issues management; Media
and public relations and Event management.
d) PROCUREMENT
• Category Management, strategic Sourcing, Tender development, Procurement
Analytics and Analysis, Logistics and supply chain strategy.
e) ISSUES MANAGEMENT
f) ASSET MANAGEMENT
• Asset management and Intellectual property.
g) FINANCIAL AND BUDGET MANAGEMENT
• Financial modelling and financial benchmarking.
• Transaction management; Accounting and Taxation advice.
• Spend optimisation review and management and Critical path assessment.
Updated: January 2016
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Prequalification Scheme: Performance and Management Services.
List of Groups and Capabilities
h) ECONOMIC ANALYSIS
• Resource modelling; Value for money; Willingness to pay; Cost-benefit;
Benchmarking and Best practice assessment and Goal, process and outcomes
evaluation.
i) ENVIRONMENT IMPACT ASSESSMENT
j) POLICY DEVELOPMENT
• Research quantitative/qualitative; Policy analysis; Stakeholder engagement /
management and Consultation/facilitation.
k) PROJECT GOVERNANCE AND MANAGEMENT
6) ICT CAPITAL INVESTMENT SERVICES
a) Project assurance advisors for advice and/or assistance regarding ICT Strategic Plans and
Business Cases and Project Quality Assurance Reporting Services.
Updated: January 2016
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