BRYAN DADY
bryan@dady.us
(206) 552-8365
http://bryan.dady.us
SUMMARY
IT solutions architect with twelve years in technology systems engineering and service delivery.
Leadership and technical expertise in IT systems deployment, integration, and automation.
Persistent focus on providing competitive business advantage through exceptional technology
solutions.
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Solutions architecture and deployment
IT systems strategy and vision
Business service health & performance
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Resource and service level management
Analytics, reporting, and dashboards
Innovation, continuous improvement
EXPERIENCE
Denali Advanced Integration, Redmond, Washington
2011 - Current
Sr. Solutions Architect
Design and deliver comprehensive systems and service management solutions. Technical
leadership guiding Core Infrastructure Solution Engineers across concurrent projects to provide
high value results. Create and maintain supporting documentation, planning and supervising
implementation, support systems and processes through formal transition to customer steady-state
/ staff.
Executive communications of technically complex systems; technical pre-sales activities featuring
Microsoft Core IO products and System Center suite – including Active Directory assessment, sizing
servers, virtualization
Key Projects:
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Large Travel and Leisure Company (2000 client / 500 server multi-site): Converted complex
mix of point IT solutions customer to more cost effective System Center suite, with
contemporary Reporting and Executive Dashboard capabilities.
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Active Directory upgrade from Windows Server 2003 to 2008 R2 including migration
of multi-tier Certification Authorities
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Lead System Center implementation and optimization projects from process review
and requirements gathering through solution design and production deployment.
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Integrated physical/virtual server, storage and network management through
Operations Manager (SCOM), Virtual Machine Manager (VMM), and Opalis /
Orchestrator.
Large Municipal Government Office: Windows 7 / Office 2010 upgrade
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Windows 7 deployment and migration to new and existing PCs, using System Center
Configuration Manager, MDOP, Med-V, App-V
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Application Packaging and customization of Office 2010 and numerous other client
software (AdminStudio)
Russell Investments, Seattle, Washington
2009 - 2011
Global IT Services Manager - Asset, Configuration, and Event Management
Provided vision and strategy for IT service management (ITIL/ITSM) for a global financial services
firm, with special emphasis on maturing IT event management and service asset and configuration
management (SACM) practices.
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Optimized Operations Manager based services by expanding from basic Windows-serveronly function to comprehensive availability and capacity management solution
Bryan Dady
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Expand ITIL adoption and elevate business customer experience through partnership and
collaboration with new Incident and Problem process owners
Initiate data driven budgeting, capacity measurement, and planning through tools
automation and close collaboration with product and service managers
Operate network scanning solution for automated discovery and management of
infrastructure asset and configuration inventory
Evolve ITSM/CMDB toolset maturity; collaborated with application delivery managers to
create application and service models described in context of business processes.
JPMorgan Chase, Seattle, Washington
2008 - 2009
Transition Project Manager - Enterprise Monitoring Services
Retained by JPMC for Washington Mutual integration team; successfully migrated enterprise IT
monitoring and event management capability from WaMu solution to JPMC platform.
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Managed complicated project team and competing technical priorities to complete
aggressive event management migration project on schedule and under budget
Coordinated transition project tasks with product managers; executed smooth migration
and maintained high service level metrics
Proactively managed support vendor relationships, ensured service availability and seamless
incident management process conversion from SNMP alert notification to web-based
ticketing
Consolidated historical performance data into JPMC reporting system; performed data
analysis and ETL conversion using open source software
Washington Mutual, Seattle, Washington
2002 - 2008
Solutions Architect, Technical Integration Lead (2007 - 2008)
Replaced legacy monitoring tools with consolidated event management solution and improved
service delivery processes for new enterprise services team.
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Integrated cross-platform, cross-technology event management solution; provided
centralized availability and performance monitoring, correlation, de-duplication and
escalation services for Windows, UNIX, and Linux servers, network, database and
applications, including financial, call center, and public internet services
Problem Manager, Root Cause Analyst (2006 - 2007)
Led process improvements that moved former Root Cause Analysis (RCA) team from reactive
reporting toward ITIL based problem management.
Lead Engineer, Software Packaging and Delivery (2002 - 2006)
Supervised a team of domestic and offshore software packaging and delivery engineers.
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Decreased defects 50%, delivery time 25% by standardizing, automating packaging
formats, and refining inter-team package build and test processes
IBM Global Services, Seattle, Washington
2001 - 2002
Software Packaging Engineer
Demonstrated leadership, tenacity, fast learning, and high performance; recruited for permanent
position on Washington Mutual IT staff.
EDUCATION
Bachelor of Arts in Communications
University of Washington, Seattle, Washington