December Prepared for Smart Fitness Prepared by: Louis Thevenot and Rayleine Seymour COMM 447 5 Table of Contents EXECUTIVE SUMMARY ...................................................................................................................... I 1.0 INTRODUCTION ............................................................................................................................. 1 1.1 MISSION STATEMENT .......................................................................................................................................1 1.2 GOALS AND OBJECTIVES...................................................................................................................................1 1.3 VISION .................................................................................................................................................................1 1.4 INDUSTRY OVERVIEW ......................................................................................................................................2 2.0 OPERATIONS PLAN .......................................................................................................................... 2 2.1 SITE PLAN ..........................................................................................................................................................2 2.2 BUILDING AND FLOOR PLAN ...........................................................................................................................3 2.3 AVERAGE DAY OPERATIONS ...........................................................................................................................3 2.4 SERVICE PROVIDERS .........................................................................................................................................4 2.5 CAPITAL BUDGET ..............................................................................................................................................4 2.6 OPERATING EXPENSES .....................................................................................................................................5 3.0 HUMAN RESOURCE PLAN............................................................................................................... 6 3.1 ORGANIZATIONAL STRUCTURE.......................................................................................................................6 3.2 JOB DESCRIPTIONS AND SALARY COSTS ........................................................................................................6 3.2.1 Manager .......................................................................................................................................................... 6 3.2.2 Physiotherapist ............................................................................................................................................ 8 3.2.3 Fitness Center Staff..................................................................................................................................... 9 3.2.4 Salary & Wage Costs ................................................................................................................................10 4.0 MARKETING PLAN ......................................................................................................................... 10 4.1 MARKETING MIX ............................................................................................................................................ 10 4.1.1 Services ..........................................................................................................................................................10 4.1.2 Place ................................................................................................................................................................11 4.1.3 Price.................................................................................................................................................................11 4.1.4 Promotion .....................................................................................................................................................13 4.2 MARKETING EXPENSES ................................................................................................................................. 15 5.0 FINANCIAL PLAN ............................................................................................................................ 16 5.1 INCOME STATEMENT ..................................................................................................................................... 16 5.2 BALANCE SHEET............................................................................................................................................. 16 5.3 FINANCIAL ANALYSIS .................................................................................................................................... 17 5.3.1 Internal Rate of Return ..........................................................................................................................17 5.3.2 Critical Variables .......................................................................................................................................17 5.3.3 Break Even Analysis .................................................................................................................................17 5.4 DIVIDEND POLICY .......................................................................................................................................... 18 5.4.1 Owner Compensation ..............................................................................................................................18 5.4.2 Investment Payback .................................................................................................................................19 6.0 SUMMARY ......................................................................................................................................... 19 WORKS CITED ........................................................................................................................................ 19 Executive Summary Our goal is to raise the required debt and personal equity to open up Smart Fitness. This facility will be located in Delisle, Saskatchewan where we will provide a full service gym, dry sauna, and physiotherapist services. This location is consistently growing and will attract many different customers from surrounding communities. A 3000 square foot gym will financed and set up to accommodate a managers office, physiotherapist office, infrared sauna, washrooms and showers, exercising room, cardio machines, weight training and free weights. This location will be right along highway number 7, getting great highway frontage. The gyms operating hours are 24/7 and a physiotherapist is available Monday through Friday, except for statutory holidays. When looking at Smart Fitness’s memberships and physiotherapist sessions, they are all competitively priced compared to their competitors as outlined in the report. The key critical success factors for Smart Fitness in Saskatoon are: Convenience/Location Sales volumes, specifically physiotherapist sessions Quality service and variety of services This location will have three shareholders, including the manager, physiotherapist and a silent partner. Of these three individual, the manager and physiotherapist will be working fulltime hours, creating a supportive experience for our clients. Financial results are highlighted by the following: The base case estimates a 49.1% internal rate of return (IRR). Positive working capital and positive net income throughout our 5 year projection. i 1.0 Introduction With the increasing desire to be fit, healthy and stay in shape, capitalizing on Smart Fitness in Delisle, SK, is vital. Smart Fitness offers a variety of services including physiotherapist sessions, a full service gym and a dry sauna. Having a variety of services is crucial to success, especially in a smaller, yet growing community like Delisle. There will be three shareholders acting on behalf of Smart Fitness, including the manager, physiotherapist and a silent partner. Each shareholder will be included in the shareholder agreement and contribute a third of the required equity to start up the company. 1.1 Mission Statement Smart Fitness, considers it our mission to enhance the quality of life through physical fitness, by providing facilities, programs and instruction to individuals to help build a routine, recover and relax. 1.2 Goals and Objectives The goals and objectives of Smart Fitness include the following: Short term: To be recognized as a convenient location, which enhances your life in a friendly, knowledgeable environment. Medium term: Achieve a 20% ROI within the couple first year of operations. Long-term: Obtain 100+ gym members by the end of year 3. Supply physiotherapy services to 3,900 customers per year, by year 4. 1.3 Vision Our vision is to be a proactive team with a positive attitude to deal with varying issues in a timely and competent manner. 1 1.4 Industry Overview When looking at the level of physical activity in Canada, 54% were active, a 2% increase from 2005 (Employment and Social Development Canada, 2014). Showing there is a need for more gym facilities. Currently there is no gym, physiotherapist, or infrared sauna within 40kms of Delisle. Therefore opening up a new market to target the 3600 individuals in Delisle and the surrounding area (City Data, 2014). The potential hurdle that Smart Fitness faces is capturing enough individuals to ensure the business is successful. Even though Saskatoon is over 40km away, some individuals continue to work in Saskatoon and may go to the gym, physiotherapist, or sauna, before or after work at the same locations they have always gone to. However, with our one stop location - with three services under one roof that is close to home, we intend to change their mindset. 2.0 Operations Plan 2.1 Site Plan Smart Fitness will be located in Delisle, Saskatchewan, where there are currently no other well-being centers within 40kms. The exact location is 302 2nd St E Delisle, SK along highway number seven. This location has great highway frontage, is on .76 acres of land, and the building will be 3000 square feet. Figure 2.1 shows the exact location of Smart Fitness in Delisle. This is a growing community and the .76 acres of land is plenty of space for Smart Fitness. Figure 2.1 2 2.2 Building and Floor Plan The floor plan below (figure 2.2) shows how smart fitness will be laid out. There will be 3000 square feet across one level, with two offices, two change rooms with lockers and bathrooms attaching to the infrared sauna. The two offices are for the manager’s office/ staff meeting area and then the physiotherapist office. Smart Fitness also has an exercising room, where you can stretch or join in on the team exercising. Figure 2.2 2.3 Average Day Operations Smart Fitness is a twenty-four hour gym, however, has staffed hours Monday through Friday 8am - 6pm and is open 9am-6pm on Saturdays. Smart Fitness will not be staffed on Statutory Holidays but members will still have access to the facility with their 24/7 gym pass. There are no direct competitors in Delisle, allowing Smart Fitness to create their own hours, not basing it on competitors to match. All first time members will receive a free two-week membership, then they will be obligated to sign a one year contract. With signing the contract, classes, infrared sauna and a 10% discount on physiotherapist sessions will be included. 3 2.4 Service Providers Smart Fitness will use Flaman Fitness to provide any major servicing, repairs, or supply parts for any major breakdowns of fitness equipment. The owners/staff of Smart Fitness will do any minor repairs to equipment. 2.5 Capital Budget Since Smart Fitness does not have the option of using an existing structure in the town of Delisle, the startup costs are higher because land must be purchased and a building must be built. The building costs were estimated by talking with a business owner who recently (within the last two years) had a similar style and size building constructed in an industrial area of Saskatoon. Con-Tech General Contractors in Saskatoon also confirmed this cost estimate to be accurate. In an effort to cut down some startup costs, Smart Fitness will purchase most of its equipment used. This does not mean that the quality of equipment will be sub-par, only great condition, mechanically sound units will be purchased after being inspected and tested by Smart Fitness management. The equipment will be sourced through Kijiji, contacting other gyms that are replacing their units, and through Flaman Fitness. The signage will be made and installed by Seventy-Seven Signs based out of Saskatoon. Table 2.5 Capital Budget 2015 Land $239,000 Building $500,000 Landscaping 10,000 4 Equipment 22,000 Signage 5,000 Total $776,000 To hedge against any unforeseen costs and to create a small cash cushion, $800,000 dollars will be raised through a mixture of debt and equity to cover the startup costs for this venture. 2.6 Operating Expenses Operating expenses are quite stable over the five-year projection of the base case. The only changes will be to accommodate for inflation and capital cost allowances and debt interest. For a more detailed breakdown of operating expenses see table 2.6. Table 2.6 Operating Expenses 2015 Accounting & Legal 2,000 Advertising 1,000 General Supplies 2,400 Insurance 2,500 Property Taxes 3,000 Utilities 12,000 Repair & Maintenance 2,400 Salary & Wages 118,854 Employee Benefits 16,592 Misc. Variable Cost % Sales 1,116 Capital Cost Allowance 15,400 Debt Interest 35,000 Total Operating Expenses 212,262 5 3.0 Human Resource Plan 3.1 Organizational Structure When analyzing Smart Fitness, it is suggested to only have two employees, as the company is just starting up and there is enough, but not too much work to handle for two people. The two employee needed are the manager and the physiotherapist both working fulltime hours. On top of this, the company will have a silent shareholder. There will be three shareholder representing Smart Fitness, the manager, physiotherapist and the silent partner, each contributing $100,000 each. Our strategy for attracting employees is free monthly gym memberships, as well as a yearly bonus. The size of this bonus will be calculated as a percentage of the year’s retained earnings, given that the retained earnings are above a yet to be specified level, and will be based on seniority and performance. 3.2 Job Descriptions and Salary Costs 3.2.1 Manager The manager will be in charge of many challenging, but fun job duties while overseeing operations at Smart Fitness. The suitable candidate should have a Bachelor of Commerce Degree and be a Certified Personal Trainer. The primary responsibilities are listed below: Daily Responsibilities (9am-6pm; Wednesday, Friday and Saturday and 12pm-8pm; Tuesday and Thursday): Overseeing general operations. Signing up individuals for memberships, giving them a tour and brief information sessions on the equipment. Being a team player, and motivational to the team and clients. Analyzing and recording transactions. Teaching two exercising classes a day, alternating what types of classes, including a zumba, sculpt, yoga, core and a less intense work out designed for beginners to start. Classes are likely to change to match demand and trends 6 in the fitness world. Figure 3.2.1 below lists what a typical workout schedule for classes may look like. Figure 3.2.1 Tuesday Wednesday Thursday Friday Saturday 12pm-1pm: 9am10am: 12pm-1pm: 9am-10am: 12pm-1pm: Yoga Beginner Core Beginner Zumba Workout Workout 7pm-8pm: 5pm-6pm: 7pm-8pm: 5pm-6pm: 5pm-6pm: Sculpt Yoga Zumba Sculpt Core The manager is responsible for enforcing rules and providing CPR and basic first aid if needed. Making sure equipment is cleaned and put away at the end of the day. Cleaning the floors, change rooms and bathrooms. Primary Monthly Responsibilities: Organizing the books and bank reconciliations. Updating the Facebook, Twitter, Instagram and Linkedin pages. Organizing the “weigh in book” and measuring members who would like to track their progress and record their results. Primary Yearly Responsibilities: Organizing all of the company’s financials. Preparing and filing of tax returns (T2/T4s/T5s). Recruiting: Analyzing the businesses current situation to see if the business is growing, requiring additional staff. The manager is then required to hire, train and fire employees. Training and Development: The manager is responsible for making sure employees have completed the required courses. 7 There is a need to recognize and monitor employee’s performance through coaching. The manager also has to attend seminars, keeping updated on the best management strategies and personal training techniques. The manager is required to attend a First Aid and CPR course every three years, costing $73.99, which Smart Fitness will pay for. (First Aid Regina, 2013) The manager of Smart Fitness will be paid $48,000 dollars, which is above average according to PayScale Canada (PayScale, 2014). On top of this they will receive dividends when there is excess funds, being they are one of the three shareholders. 3.2.2 Physiotherapist When searching for a physiotherapist to bring on as a partner, they must have a degree in Physiotherapy and have passed the national Physiotherapy Competency Examination, which is a requirement to work as a physiotherapist (Canadian Physiotherapy Association , 2012). There are a couple of ideal options for our potential candidates. The first type of candidate is to look for a recent grad from the University of Saskatchewan, preferably someone from Delisle or surrounding area. Another option for a candidate may also be someone with a few (5-10) years of experience in the industry. This may be the more likely option, as they will be more likely to have extra cash flow to invest as a shareholder in the company. The primary responsibilities of the physiotherapist are listed below: Primary daily responsibilities (8am – 5pm; Monday- Friday): To help patients recover from accident, illness or injury. Advising patients what to do and educating them on how to improve their health. Creating physical exercising sessions and setting up personal exercise programs. 8 Making sure equipment is cleaned and put away at the end of the day. Cleaning the floors, change rooms and bathrooms. Primary monthly responsibilities: Ensuring that patients are recovering. Writing reports on current clients and how they are recover. Working with other professionals, for instance, doctors and nurses; providing education and advice about exercise and movement. Marketing their services to the general public, getting clients into Smart Fitness. Primary yearly responsibilities: Tracking progress with clients The physiotherapist will be paid $70,800 dollars, and also receive dividends when there are excess funds. $70,800 is also above average according to PayScale, enticing candidates to apply. 3.2.3 Fitness Center Staff Additional staff will only be hired part-time once we reach approximately 15 physiotherapy customers per day and 104 gym memberships, which is estimated to be in year 3. They will report to the manager, and the manager will be in charge of training, motivating and recruiting new staff. The primary responsibilities of the fitness center staff are listed below: Primary Daily Responsibilities Will set up memberships, give members tours and brief information sessions on how to use the equipment. Staff members are responsible for enforcing rules and providing CPR if needed and basic first. Make sure equipment is cleaned and put away at the end of the day. Cleaning the floors, change rooms and bathrooms Monthly Daily Responsibilities 9 Organizing the “weigh in book” and measuring members who would like to track their progress and record their results. 3.2.4 Salary & Wage Costs Salary & wage costs are the single largest category for our operating expenses. Luckily, there is still a low number of staff needed for the facility to operate efficiently and the majority of the salary cost is paying owners of the business. Table 3.2.4 Salary Costs 2015 2016 2017 2018 2019 Manager $48,000 $49,200 $50,430 $51,691 $52,983 Physiotherapist $70,854 $72,625 $74,441 $76,302 $78,210 Part-time - - $1,286 $2,538 $4,128 Total Cost $118,854 $121,825 $126,157 $130,530 $135,320 4.0 Marketing plan 4.1 Marketing Mix 4.1.1 Services Smart Fitness offers physiotherapy sessions and yearly gym memberships, providing full access to lockers, showers, and an infrared sauna. We especially are focusing on building a routine, recovering from injuries and relaxing. By focusing on building routines and creating healthy lifestyles, our certified professionals will motivate clients to exercise regularly and develop plans to help achieve their goals. Our physiotherapist will also enable individuals to recover from their injuries and get back into tiptop shape. Our gym facilities are quality used equipment, and will be replaced over five years. Our service provider for the equipment will be Flaman Fitness. 10 There is a main gym area, as well as a private room for exercising classes and stretching. The exercising classes provided include a beginners, yoga, sculpt, core and zumba class, all of which is included in the yearly membership. If individuals would rather just partake in the exercising classes or drop in and use the gym without a membership, it will be $10 per day. Finally, we have created an environment where you can come relax, de-stress from your busy day at work and take advantage of our sauna. 4.1.2 Place Smart fitness will be located on 302 2nd St E Delisle, SK. The building is strategically placed along highway number 7, on .76 acres of land. This location is ideal because of the highway frontage, easy access and great parking. There is lots of gym space with the 3000 square feet, making it an ideal gym facility. This will also be a great location for individuals in the surrounding communities, as they will not have to drive as far to the locations in Saskatoon. Delisle is also a very sport and fitness orientated community, making it a great location to have a gym. It especially targets the older generation in Delisle, as it’s so close to home and they do not have to rely on other people to take them to physiotherapy of drive them to the gym. In Delisle, the majority of people are in there thirties, as well as from fifty to sixty years old (City Data, 2014). The later group, fifty to sixty-five year olds is our target market, as they have more free time and its necessary they stay healthy. 4.1.3 Price Smart Fitness’s pricing strategy is based on its competitors in Saskatoon. The closest, most relevant gym competitors are Motion Fitness - being $19.99-$29.99 biweekly, Fitness Focus - being $16.00-27.45 bi-weekly, Freedom Functional Fitness being $39.00-80.0 per month and Fit4Less - being $10-$20 a month. All these locations are located on the west side of Saskatoon. The competitive price Smart Fitness has designed will be $40 per month. Smart Fitness also has drop in rates, starting at $10 each time, which is slightly lower than competitors. The competitor 11 map below, in figure 4.1.3, indicates where we believe our services fit compared to our competitors. Figure 4.1.3 We have differentiated our location by having physiotherapy services and an infrared sauna available, as well we are targeting an entirely different area. Smart Fitness is also has competitively priced physiotherapy services. The following table 4.1.3 lists the main competitors, where they are located, and their prices. Figure 4.1.3 Name of Physiotherapy Competitors Descriptions/ Image Smithwick’s Physiotherapy The compassionate staff at Smithwick's Physiotherapy provide individualized, medical services designed to meet the needs of each patient. Their dedicated health professionals provide careful assistance and quality care, personalized to meet the needs of each patient Location Suite C202 22nd St W Saskatoon, SK Price Range N/A 12 McInnes Physiotherapy Pro Sport Rehab &Fitness Bourassa & Associates Rehabilitation Centre Our goal at McInnes Physiotherapy is to restore and maintain; mobility, pain free function, and strength. This goal will be accomplished through appropriate assessment, manual hands on care, education, and individualized exercise prescription Pro Sport Rehab is a multidisciplinary rehabilitation clinic that applies a sport rehab approach to all injuries. Bourassa and Associates is fully credentialed and equipped to provide treatment services across the full span of tissue healing. Utilizing skills from the Physical Therapy, Occupational Therapy, Exercise Therapy, Psychology and Medical specialist professions, treatment programs are tailored to meet the client’s needs. 3 - 616 10th Street East Saskatoon, SK Assessment: $75 Follow up: $55 #6 - 2345 Millar Ave Saskatoon, SK Assessment: $70 Follow up: $55 113 3rd Ave West Biggar, SK Assessment: $75 Follow up: $50 And 109 - 294 Venture Cres. Saskatoon, SK http://www.fsnhospitals.com/profiles/smithwicks-physiotherapy, http://www.mcinnesphysio.ca/, http://www.prosportrehab.com/rates/\ https://bourassarehab.com 4.1.4 Promotion Smart Fitness will use multiple ways to promote the company to make it publicly known in Delisle and the surrounding communities. For starters, Smart Fitness will be actively involved in online social media, including Facebook, Twitter, Instagram and the RM review. These pages will be created months before the grand opening, to advertise the services, the hours, what classes are offered, pictures, videos and what makes Smart Fitness different. Google Analytics is recommended to measure 13 of the success of the social media, to see what is working and not working. Google Analytics is a service offered by Google that allows organizations to receive detailed statistics on the traffic to their website and social media accounts. Google Analytics is able to track visitors from search engines, social networks, and direct visits (Google, 2014). This basic service is free, and after conducting research we have determined Smart Fitness will only require the free service. The company will also send out flyers, and brochures as well as situate posters in surrounding communities. In these flyers and brochures, Smart Fitness will advertise the two free weeks of gym services, during staffed hours, to see if Smart Fitness is right for you. A sample brochure is pictured below. Figure 4.1.4 Along with these brochures, posters will be hung at coffee shops, local stores, the school, the rink, senior homes and various venues in other towns. The location is just off of the highway, giving Smart Fitness fantastic visibility. To take advantage of the highway frontage, there will be a sign put up during the construction process that reads, “Smart Fitness: Routine, Recover, and Relax – COMING SOON.” The physiotherapist will also actively market his/her services through the old folks home and the medical center. Specifically, the physiotherapist will go to these two locations and have information sessions and talk to the nurses/administrators in 14 charge to set up appointments. The picture below is the proposed signage and design of the building that will be home to Smart Fitness’ operations. Figure 4.1.4.1 4.2 Marketing Expenses In order to attract people to Smart Fitness, the marketing plan is very important. In the marketing plan it will layout why people should go to Smart Fitness and allow them to become aware of the services offered. The promotional campaign includes the sign attached to the building, newspaper ads, posters, and flyers. The social media will be free to use, however it requires employees time while at work. The following break down of all the marketing expenses is seen in figure 4.2. Figure 4.2 Type of Advertising 2015 Signage $5,000 RM Review – Business Directory $50 RM Review – Advertisements $240 Flyers $390 Posters $299.80 Facebook Free Instagram Free Twitter Free Total $5979.80 15 5.0 Financial Plan 5.1 Income Statement Despite high capital costs at startup, net income for Smart Fitness is positive in the first year and continues to grow every year afterwards. Table 5.1 250,000 200,412 181,655 200,000 Net income 215,782 150,000 94,088 100,000 50,000 9,516 2015 2016 2017 2018 2019 Year For a more detailed look at the income statement, see Appendix A 5.2 Balance Sheet Table 5.2 Current Assets Noncurrent Assets Total Assets Total Liabilities Total Equity Total Liab. & Equity 2015 $30,019 2016 $126,762 2017 $221,172 2018 $236,891 2019 $249,281 $760,600 $736,680 $714,408 $693,580 $674,027 $790,619 $863,442 $935,580 $930,471 $923,308 $481,103 $459,838 $437,083 $412,734 $386,680 $309,516 $403,604 $498,497 $517,737 $536,628 $790,619 $863,442 $935,580 $930,471 $923,308 16 For a more detailed look at the balance sheet, see Appendix A 5.3 Financial Analysis 5.3.1 Internal Rate of Return We started our investment decision by proposing that we not invest in any scenario that does not meet or exceed at 20% return on investment (ROI). Our base case estimates a 49.1% internal rate of return (IRR), which more than satisfies our initial requirement. 5.3.2 Critical Variables The number of physiotherapy customers per day is our largest and most sensitive critical variable, as shown in the breakeven analysis below. 5.3.3 Break Even Analysis The breakeven analysis for Smart Fitness’s gym memberships reveals that gym memberships are the less volatile variable in the equation. There is a relatively large spread between the base case projections and the breakeven point. Table 5.3.3 Number of Memberships per Year Gym Membership Breakeven 120 60 109 54 53 52 75 71 61 40 20 107 90 100 80 104 Average 5 year Net Income = $140,291 IRR = 49.1% 0 1 2 NPV = $412,521 3 Year 4 5 17 The breakeven analysis for physiotherapy customers shows quite a bit less of a spread, which is why the number of physiotherapy customers is the most critical variable. Though this may be seen as a weakness, it can also be seen as a strength. If physiotherapy customers go up by 25%, which is only starting at 10 customers per day in year one, the average profit over the first 5 years increases by $71,597 and IRR increases from 49.1% to 68.1% Figure 5.3.3.1 Number of Customers per Day Physiotherapy Breakeven 18.0 16.0 14.0 12.0 10.0 8.0 6.0 4.0 2.0 0.0 15.6 16.1 16.4 12.0 8.0 7.5 7.5 7.0 6.8 6.6 1 2 3 4 5 Year 5.4 Dividend Policy 5.4.1 Owner Compensation The three owners of Smart Fitness will receive dividends as well as their salary as set out in table 5.4.1 The estimated dividend payouts, according to the base case, are shown in the table below. Individual Compensation is calculated by dividing the dividend equally between the three shareholders. Table 5.4.1 2015 2016 2017 2018 2019 Dividends 0 0 $86,762 $181,172 $196,891 Individual 0 0 $28,921 $60,391 $65,630 Compensation Total Indiv. $154,942 18 Compensation 5.4.2 Investment Payback Smart Fitness will start paying out dividends in year three of operations to ensure that the business’ cashflow is not depleted too much. With dividend payouts starting in year three, the individual investments of $100,000 will be paid back with extra by the end of the fifth year. 6.0 Summary Smart Fitness, considers it our mission to enhance the quality of life through physical fitness, by providing facilities, programs and instruction to individuals to help build a routine, recover and relax. This will be achieved through our gym memberships, physiotherapist services and lastly our infrared sauna. Sales volumes, specifically physiotherapist sessions are critical to Smart Fitness’s success, so it is essential to provide excellent service to help the clients recover. This strong business model that has been designed, along with a concrete financial position will ensure the success of Smart Fitness in the future. 19 Works Cited Canadian Physiotherapy Association . (2012). Physiotherapy Education. Retrieved from http://www.physiotherapy.ca/About-Physiotherapy/Careers-inPhysiotherapy City Data. (2014). Delisle - Town, Saskatchewan, Canada. Retrieved from http://www.city-data.com/canada/Delisle-Town.html#ixzz3DJQUpUNn Employment and Social Development Canada. (2014, 11 24). Health - Physical Activity. Retrieved from http://www4.hrsdc.gc.ca/.3ndic.1t.4r@-eng.jsp?iid=8 First Aid Regina. (2013). CPR Courses . Retrieved from http://www.firstaidregina.ca/cpr-courses/ Google. (2014). Get started with Analytics. From https://support.google.com/analytics/answer/1008015?hl=enhttps://support.goo gle.com/analytics/answer/1008015?hl=en PayScale. (2014). Fitness Manager Salary. Retrieved from http://www.payscale.com/research/CA/Job=Fitness_Manager/Salary 20