POSITION DESCRIPTION
Position Title:
School Fee Liaison Officer
Name of Employee:
TBA
Grade:
TBA
Reports to:
School Fee Liaison Manager
Date appointed to this position:
Date under review:
1st December 2015
Name of reviewer:
John Williams
Formal Qualifications Required
Essential:
Higher School Certficate
Desirable:
Business Administration Qualification/Studying Towards
Experience Required
Minimum 5 years experience in debtor management.
Understanding of current collection management issues
Confirmed recent experience in a debt collection environment with emphasis on customer experience, ideally in a Not for Profit organisation
Experience in working as part of a team
Demonstrated influencing skills for internal and external stakeholders
Proven experience working with Debt Collection agencies
Essential Knowledge & Competencies Required
Computer and technology literacy
Good written and verbal communication skills
Strong relational and interpersonal skills
Capacity to analyse, summarise and generate reports
Understanding current issues in debtor management
Ability to prioritise and manage a diverse workload
Willingness and capacity to take initiative
Ability to develop and implement new processes together
Exposure to change management particularly with software implementation
Position Objective
This position has been created to support the work of the School Fee liaison team in supporting schools in the effective and efficient collection of school
fees. The position will support the schools in collection of fees from parents whilst consulting with School Finance Administration staff and Principals. The
School Fee Liaison team will take responsibility to manage debt issues after the school process has been exhausted. The role will also manage the legal
recovery process through the debt collection and court judgement procedures after thorough analysis and investigation of each family situation.
These processes will be managed through a pastoral approach in line with the values of the Catholic Education Office and will need to be managed
sensitively and confidentially. This role is to follow the implementation of a centralizated reporting and data management system and as the department
grows there will be a requirement to recommend and implement customized policies and procedures to support these changes.
Key Result Areas
Key Result Area
Aspects of the Role
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Clear documented procedures
Reduced school fee write offs
Improved Collection rates
Improved debt and legal recovery rates
Significant Duties
Reporting
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Provide advice and guidance to Principals/Finance Secretary/Business Managers on debtor management issues
Work with the Fee Liaison Manager to set up standard month end reports for Financial Controller/Regional Finance managers and senior CEO staff
on debtor related matters
Work with the Fee Liaison Manager to set up reporting and management process for external parties
System Management
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Assist with the implementation and enhancement of the proposed Fee Collection system
Assist with the introduction of the operational policy and procedures to support the school fee reduction project
Recommend changes/enhancements to further develop the system and policy around fee reduction
For the above strong attention to detail is required with a keen eye to identify insights
·
Significant Internal/External Interactions
Interaction with Senior School staff (Principals and Business Managers/Bursars/Finance Secretaries
Interaction with Senior Financial Services and CEO staff
Interaction with Debt Collection agencies
Interaction with Legal Firms
Authorities (Delegation)
SIGNATURE OF EMPLOYEE
DATE:
SIGNATURE OF MANAGER
DATE: